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Course Information

ILM Level 3 Award in Leadership and Management Course Outline

Unit 1: Understanding Conflict Management in the Workplace 8600-312

C.V: 1

Module 1: Understand Conflict Management in the Workplace

  • Causes of Conflict at Work
  • Stages in the Development of Conflict
  • Effects of Conflict on Team Performance
  • Managing Workplace Conflict
  • Resolve Conflict in the Workplace
  • Techniques to Minimise the Adverse Effect of Conflict
  • Ways to Create Harmony at Work

Unit 2: Understanding Stress Management in the Workplace 8600-313

C.V: 1

Module 2: Know How to Manage Stress in the Workplace

  • Causes and Impact of Stress in the Organisation
  • Sign and Symptoms of Stress
  • Stress Management Technique

Module 3: Understand How to Support Individuals in the Team and Minimise Stress in Others

  • Role as a Manager in Relation to Work Related Stress
  • Principles of Counselling
  • How Workplace Counselling Helps Employees and Employers?

Unit 3: Understanding Quality Management in the Workplace 8600-318


Module 4: Understand the Importance of Quality Management Within the Workplace

  • Why Is Quality Important for a Business?
  • What Is an Internal Customer and External Customer?
  • Comparing Internal and External Customers
  • Total Quality Management
  • Difference Between Design Quality Standards and Process Quality Standards
  • Cost of Quality

Module 5: Understand How Quality is Delivered Within the Workplace

  • Introduction to Quality System
  • Total Quality System in Workplace
  • Quality Management Standards
  • Tools Used to Monitor Quality for Better Business
  • Quality Record Management
  • Improve Work Performance and Quality
  • Quality Standards

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There are no prerequisites to attend this ILM Level 3 Award in Leadership and Management training course.


This ILM Level 3 Award in Leadership and Management course is suitable for all individuals. However, it is much more suitable for middle managers looking to gain a professionally recognised qualification.

ILM Level 3 Award in Leadership and Management​ Course Overview

While management is the process of organising, directing, and controlling employee activities along with other resources to achieve organisational goals, leadership is defined as a social relationship between two or more people who depend on each other to achieve specific mutual goals in a group setting. All managers must embrace leadership and management skills because using leadership and management skills can improve their team's performance effectively to achieve the company's desired goal. This training course plays a crucial role in assisting leaders and managers to resolve conflicts in the workplace. Studying this training will help learners gain the ability to perform management tasks, which could include managing projects, leading meetings, and motivating people to improve their performance. 

This ILM Level 3 Award in Leadership and Management Training course is intended to provide delegates with the knowledge and skills to manage conflict, stress, and quality in the workplace. Throughout this course, delegates will learn how to resolve conflict and create harmony in the workplace. They will also understand the causes and impact of stress in the organisation and how quality is delivered within the workplace. This course will be taught by our expert trainers, who have years of experience teaching leadership and management courses.

Course Objectives:

  • To improve the internal processes and increase customer satisfaction
  • To implement a quality management system to effectively manage the level of quality
  • To identify and resolve quality-related issues quickly and efficiently
  • To establish the root cause of workplace conflict
  • To get familiar with the stages of conflict and workplace conflict resolution
  • To measure and achieve goals by controlling situations to achieve their objectives.

After attending this training course, delegates will be able to develop their leadership and management skills and build upon leadership capabilities, such as motivating and engaging teams and managing relationships confidently. The Knowledge Academy's ILM Level 3 Award in Leadership and Management training course demonstrates to the delegates all the required skills to improve the team and organisational performance.

Delegates can also choose from our other popular ILM Level 3 courses such as ILM Level 3 Certificate in Leadership and Management, ILM Level 3 Diploma in Management, ILM Level 3 Diploma in Leadership and Management, and ILM Level 3 Certificate in Leadership.

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What's Included in this ILM Level Leadership and Management Course?

  • Manual
  • Certificate
  • Experienced Instructor
  • Refreshments

ILM Level 3 Leadership and Management Examination:

There are no exams for this course, however, delegates will be required to complete assessments throughout the duration of this award.

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

ILM Level 3 Award in Leadership and Management FAQs


Leadership is an integral part and component of effective management. Leadership behaviour stresses the importance of building an environment in which each and every employee develops and excels. In addition, organisations need strong leadership and management for optimal efficiency.
There are no pre-requisites needed for this course
Stress management is the ability to manage stress is essential for dealing with difficulties and failures. It enables individuals to move past setbacks and succeed. Effectively managing stress promotes a positive outlook, aids in problem solving, and results in a better quality of life.
The basic quality tools that are used to monitor quality for better business are stratification, histogram, check sheet (tally sheet), cause and effect diagram, pareto chart, scatter diagram, and control chart.
The primary purpose of this course is to help individuals acquire leadership and management skills, so they can effectively manage their employees, team, or organisation to achieve their desired goal.
In this ILM Level 3 Award in Leadership and Management training course, you will cover various topics like total quality system in the workplace, how workplace counselling helps employees and employers, principles of counselling, causes and impact of stress in the organisation, and many more.
The price for ILM Level 3 Award in Leadership and Management certification in the United Kingdom starts from £995
The Knowledge Academy is the Leading global training provider for ILM Level 3 Award in Leadership and Management.
Please see our ILM Level 3 courses available in the United Kingdom

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

The Knowledge Academy is an Approved Centre for ILM


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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