ILM Level 3 Award in Leadership and Management Overview

ILM Level 3 Award in Leadership and Management Course Outline

Unit 1: Understanding Conflict Management in the Workplace 8600-312

C.V: 1

Module 1: Understand Conflict Management in the Workplace

  • Causes of Conflict at Work
  • Stages in the Development of Conflict
  • Effects of Conflict on Team Performance
  • Managing Workplace Conflict
  • Resolve Conflict in the Workplace
  • Techniques to Minimise the Adverse Effect of Conflict
  • Ways to Create Harmony at Work

Unit 2: Understanding Stress Management in the Workplace 8600-313

C.V: 1

Module 2: Know How to Manage Stress in the Workplace

  • Causes and Impact of Stress in the Organisation
  • Sign and Symptoms of Stress
  • Stress Management Technique

Module 3: Understand How to Support Individuals in the Team and Minimise Stress in Others

  • Role as a Manager in Relation to Work Related Stress
  • Principles of Counselling
  • How Workplace Counselling Helps Employees and Employers?

Unit 3: Understanding Quality Management in the Workplace 8600-318

C.V:2

Module 4: Understand the Importance of Quality Management Within the Workplace

  • Why Is Quality Important for a Business?
  • What Is an Internal Customer and External Customer?
  • Comparing Internal and External Customers
  • Total Quality Management
  • Difference Between Design Quality Standards and Process Quality Standards
  • Cost of Quality

Module 5: Understand How Quality is Delivered Within the Workplace

  • Introduction to Quality System
  • Total Quality System in Workplace
  • Quality Management Standards
  • Tools Used to Monitor Quality for Better Business
  • Quality Record Management
  • Improve Work Performance and Quality
  • Quality Standards

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Who should attend this ILM Level 3 Award in Leadership and Management Course?

The course is designed for individuals aspiring to or currently holding supervisory or team leader roles, seeking to enhance their Leadership and Management skills.

A few of the professionals who will benefit the most from this course are:

  • Line Managers
  • Team Leaders
  • Supervisors
  • General Managers
  • Sales Managers
  • Operations Managers

Prerequisites of the ILM Level 3 Award in Leadership and Management Course

This course demands a basic understanding of leadership concepts and management practices before opting for the ILM Level 3 Award in Leadership and Management Course.

ILM Level 3 Award in Leadership and Management Course Overview

While management is the process of organising, directing, and controlling employee activities along with other resources to achieve organisational goals, leadership is defined as a social relationship between two or more people who depend on each other to achieve specific mutual goals in a group setting.

All managers must embrace leadership and management skills because using leadership and management skills can improve their team's performance effectively to achieve the company's desired goal. This training course plays a crucial role in assisting leaders and managers to resolve conflicts in the workplace. Studying this training will help learners gain the ability to perform management tasks like managing projects and leading meetings.

This ILM Level 3 Award in Leadership and Management Training Course by The Knowledge Academy is intended to provide delegates with the knowledge and skills to manage conflict, stress, and quality in the workplace. Throughout this course, delegates will learn how to resolve conflict and create harmony in the workplace. They will also understand the causes and impact of stress in the organisation and how quality is delivered within the workplace.

Course Objectives

  • To improve the internal processes and increase customer satisfaction
  • To implement a quality management system to effectively manage the level of quality
  • To identify and resolve quality-related issues quickly and efficiently
  • To establish the root cause of workplace conflict
  • To get familiar with the stages of conflict and workplace conflict resolution
  • To measure and achieve goals by controlling situations to achieve their objectives.

After attending this training course, delegates will be able to develop their leadership and management skills and build upon leadership capabilities, such as motivating and engaging teams and managing relationships confidently.

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What’s included in this ILM Level 3 Award in Leadership and Management Course?

  • ILM Level 3 Award in Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Award in Leadership and Management Certificate 
  • Digital Delegate Pack 

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ILM Level 3 Award in Leadership and Management Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ILM Level 3 Award in Leadership and Management. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ILM Level 3 Award in Leadership and Management, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ILM Level 3 Award in Leadership and Management. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ILM Level 3 Award in Leadership and Management sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ILM Level 3 Award in Leadership and Management at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our ILM Level 3 Award in Leadership and Management offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ILM Level 3 Award in Leadership and Management FAQs

Leadership is an integral part and component of effective management. Leadership behaviour stresses the importance of building an environment in which each and every employee develops and excels. In addition, organisations need strong leadership and management for optimal efficiency.
There are no pre-requisites needed for this course
Stress management is the ability to manage stress is essential for dealing with difficulties and failures. It enables individuals to move past setbacks and succeed. Effectively managing stress promotes a positive outlook, aids in problem solving, and results in a better quality of life.
The basic quality tools that are used to monitor quality for better business are stratification, histogram, check sheet (tally sheet), cause and effect diagram, pareto chart, scatter diagram, and control chart.
The primary purpose of this course is to help individuals acquire leadership and management skills, so they can effectively manage their employees, team, or organisation to achieve their desired goal.
In this ILM Level 3 Award in Leadership and Management training course, you will cover various topics like total quality system in the workplace, how workplace counselling helps employees and employers, principles of counselling, causes and impact of stress in the organisation, and many more.
The training fees for ILM Level 3 Award in Leadership and Management certification in the United Kingdom starts from £2995
The Knowledge Academy is the Leading global training provider for ILM Level 3 Award in Leadership and Management.
Please see our ILM Level 3 courses available in the United Kingdom
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

The Knowledge Academy is an Approved Centre for ILM

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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