close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

ILM Level 3

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ILM Level 3 Award in Leadership and Management Course Outline

Unit 1: Understanding Conflict Management in the Workplace 8600-312

C.V: 1

Module 1: Understand Conflict Management in the Workplace

  • Causes of Conflict at Work
  • Stages in the Development of Conflict
  • Effects of Conflict on Team Performance
  • Managing Workplace Conflict
  • Resolve Conflict in the Workplace
  • Techniques to Minimise the Adverse Effect of Conflict
  • Ways to Create Harmony at Work

Unit 2: Understanding Stress Management in the Workplace 8600-313

C.V: 1

Module 2: Know How to Manage Stress in the Workplace

  • Causes and Impact of Stress in the Organisation
  • Sign and Symptoms of Stress
  • Stress Management Technique

Module 3: Understand How to Support Individuals in the Team and Minimise Stress in Others

  • Role as a Manager in Relation to Work Related Stress
  • Principles of Counselling
  • How Workplace Counselling Helps Employees and Employers?

Unit 3: Understanding Quality Management in the Workplace 8600-318

C.V:2

Module 4: Understand the Importance of Quality Management Within the Workplace

  • Why Is Quality Important for a Business?
  • What Is an Internal Customer and External Customer?
  • Comparing Internal and External Customers
  • Total Quality Management
  • Difference Between Design Quality Standards and Process Quality Standards
  • Cost of Quality

Module 5: Understand How Quality is Delivered Within the Workplace

  • Introduction to Quality System
  • Total Quality System in Workplace
  • Quality Management Standards
  • Tools Used to Monitor Quality for Better Business
  • Quality Record Management
  • Improve Work Performance and Quality
  • Quality Standards

Show moredown

Prerequisites

There are no prerequisites to attend this ILM Level 3 Award in Leadership and Management training course.

Audience

This ILM Level 3 Award in Leadership and Management course is suitable for all individuals. However, it is much more suitable for middle managers looking to gain a professionally recognised qualification.

ILM Level 3 Award in Leadership and Management​ Course Overview

While management is the process of organising, directing, and controlling employee activities along with other resources to achieve organisational goals, leadership is defined as a social relationship between two or more people who depend on each other to achieve specific mutual goals in a group setting. All managers must embrace leadership and management skills because using leadership and management skills can improve their team's performance effectively to achieve the company's desired goal. This training course plays a crucial role in assisting leaders and managers to resolve conflicts in the workplace. Studying this training will help learners gain the ability to perform management tasks, which could include managing projects, leading meetings, and motivating people to improve their performance. 

This ILM Level 3 Award in Leadership and Management Training course is intended to provide delegates with the knowledge and skills to manage conflict, stress, and quality in the workplace. Throughout this course, delegates will learn how to resolve conflict and create harmony in the workplace. They will also understand the causes and impact of stress in the organisation and how quality is delivered within the workplace. This course will be taught by our expert trainers, who have years of experience teaching leadership and management courses.

Course Objectives:

  • To improve the internal processes and increase customer satisfaction
  • To implement a quality management system to effectively manage the level of quality
  • To identify and resolve quality-related issues quickly and efficiently
  • To establish the root cause of workplace conflict
  • To get familiar with the stages of conflict and workplace conflict resolution
  • To measure and achieve goals by controlling situations to achieve their objectives.

After attending this training course, delegates will be able to develop their leadership and management skills and build upon leadership capabilities, such as motivating and engaging teams and managing relationships confidently. The Knowledge Academy's ILM Level 3 Award in Leadership and Management training course demonstrates to the delegates all the required skills to improve the team and organisational performance.

Delegates can also choose from our other popular ILM Level 3 courses such as ILM Level 3 Certificate in Leadership and Management, ILM Level 3 Diploma in Management, ILM Level 3 Diploma in Leadership and Management, and ILM Level 3 Certificate in Leadership.

Show moredown

What's Included in this ILM Level Leadership and Management Course?

  • Manual
  • Certificate
  • Experienced Instructor
  • Refreshments

ILM Level 3 Leadership and Management Examination:

There are no exams for this course, however, delegates will be required to complete assessments throughout the duration of this award.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Course Outline | Certificate in Leadership and Management

Unit 1: Understanding Support Services Operations in an Organisation 8600-331

CV: 3

Module 1: Understand the Range of Support Services Required by the Organisation and the Legislation That Impacts on These Services

  • Distinguishing between Hard and Soft Services
  • Identify the Legislation that impacts on these Services

Module 2: Understand What Support Services are and How They are Currently Being Provided and Delivered

  • Role of Service Level Agreements, their Typical Structure and Content
  • Describe How Service Level Agreements are Used with both Customers and Suppliers in Own Organisation
  • Support Services Currently Provided by the Facilities Management Department

Module 3: Understand the Options of Delivering Support Services

  •  Ways of Providing Support Services to Meet Organisational Requirements
  • Explain How the Quality of Support Services is Measured and Monitored

Unit 2: Understanding Performance Management 8600-323

CV: 2

Module 4: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs

  • Value of Formal and Informal Performance Assessment in the Workplace
  • Explain the Role of the First Line Manager in Performance Management

Module 5: Know How to Manage Performance of Individuals in the Team

  • Identify Ways to Ensure Fair and Objective Formal Assessment
  • Explain How to Set SMART Objectives for a Team Member
  • Explain How to Measure Performance Against Agreed Standards

Module 6: Understand the Value of Feedback in the Workplace

  • Explain the Importance of Feedback to Improve Performance
  • Describe How to Give Effective Feedback

Module 7: Know How to Manage Underperformance in the Workplace

  • Identify Potential Areas of Underperformance in the Workplace
  • Causes for Failure to Meet Agreed Performance Levels
  • Describe Actions to Restore Performance to Acceptable Levels

Unit 3: Understanding How to Motivate to Improve Performance 8600-310

CV: 2

Module 8: Understand the Factors that Influence Motivation Levels in the Workplace

  • Define the Term Motivation
  • Describe the Factors that may Affect Motivation Levels in the Workplace
  • Explain How Individual Differences Affect Levels of Motivation in the Workplace
  • Impact on Organisational Performance if Employee Motivation Levels are Low

Module 9: Understand How a Theory of Motivation can be Used to Improve Performance Levels

  • Describe a Recognised Theory of Motivation
  • How Theory of Motivation can be Used to Improve Performance in the Workplace
  • Explain How to Use Employee Engagement to Increase Motivation Levels

Unit 4: Understanding Customer Service Standards and Requirements 8600-306

CV: 2

Module 10: Understand the Legal and Organisational Requirement for Managing Customer Service

  • Describe the Main Legal Rights of Customers
  • Describe an Organisation’s Commitment to Customers
  • Describe the Manager’s Responsibilities in Relation to Customer Service

Module 11: Understand Customer Service Standards

  • Describe the Purpose of Customer Service Standards
  • How Customer Service Standards are Used to Meet Customer Needs

Module 12: Know How to Monitor Customer Service Performance

  • How an Organisation Monitors Customer Service Against the Standards Set
  • How to Use Customer Feedback to Improve Performance

Unit 5: Developing People in the Workplace 8600-405

CV: 5

Module 13: Understand the Importance of Promoting Personal Development

  • Assess the Potential Benefits to the Organisation of Developing Individuals
  • Assess the Benefits to the Individual of Personal Development

Module 14: Be Able to Plan for an Individual’s Development

  • What are Expectations?
  • How to Manage an Individual’s Expectations in Personal Development
  • Case Study: Implementation of Personal Development Plan Scheme in XYZ Company
  • Development Vehicles
  • Develop a Plan to Meet the Identified Development Needs of an Individual

Show moredown

Prerequisites

There are no formal prerequisites to attend this ILM Level 3 Certificate in Leadership and Management Training course.

Audience 

This ILM Level 3 Certificate in Leadership and Management Training course is suitable for anyone seeking to become a successful leader. However, it is much more suitable for either practising or aspiring middle managers looking to gain a professionally recognised qualification.

ILM Level 3 Certificate in Leadership and Management Overview

Leadership and management skills are of utmost importance for any manager to keep their organisation on track. Leadership is about inspiring others, and management is a process of planning, organising, directing, and managing tasks. On the other hand, management involves planning, organising, directing, staffing, and managing resources to achieve a goal. This training will allow learners to inspire and motivate their employees to improve their performance and support organisational growth. It also helps them ensure that their plans take them in the right direction and helps them continuously improve their business performance. This ILM Level 3 Certificate in Leadership and Management Training course focuses on providing learners with the core skills to improve their performance standards. Holding these skills will help learners measure and improve service quality to achieve outstanding performance and become successful leaders.

This 3-day ILM Level 3 Certificate in Leadership and Management training course assists them in developing their management skills and building leadership capabilities such as motivating and engaging teams and managing relationships confidently. During this training course, delegates will cover various concepts such as performance management, customer service standard requirements, TSP, main legal rights of customers, the importance of feedback to improve performance, the purpose of customer service standards, development vehicles, etc. The Knowledge Academy’s specialised and expert trainers, who have years of experience in teaching leadership and management courses, will conduct this training and help delegates enhance their leadership and management skills. 

Course Objectives:

  • To learn about the support services provided by the facilities management department
  • To understand how individual differences, affect the level of motivation in the workplace
  • To acquire knowledge about the value of formal and informal performance assessment in the workplace
  • To attain an understanding of how different factors, affect motivation levels
  • To know how customer service standards are used to meet customer needs
  • To get familiar with the ways to manage an individual’s expectations

After attending this training course, delegates will be able to support service operations in an organisation. They will also be able to build their ability to perform leadership and management tasks, including managing projects, leading meetings, engaging teams, and managing relationships within an organisation effectively.

Show moredown

What's included in this ILM Level 3 Leadership and Management Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

ILM Level 3 Leadership and Management Examination:

There are no exams for this course, however, delegates will be required to complete assessments throughout the duration of this certificate.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

ILM Level 3 Diploma in Leadership and Management Course Outline

TCV: 37 

Course Outline 

Unit 1: 8600-308 Understanding Leadership 

CV: 2  

Module 1: Understand Leadership Styles 

  • Leadership and Management 
  • Key Responsibilities of the Leadership Role 
  • Personal Development as a Leader 

Module 2: Understand Leadership Qualities and Review Own Leadership Qualities and Potential 

  • Leadership      
  • Leadership Theories      
  • Applying Theories and Models of Motivation to Your Leadership 
  • Leadership Style and Culture        
  • Adair’s Functional Leadership Model 
  • Barriers to Leadership Development  

Unit 2: 8600-406 Developing Your Leadership Styles 

CV: 4  

Module 3: Understand the Outcomes of Effective Leadership 

  • Importance of Performance and Engagement in an Organisation  

Module 4: Be Able to Assess Own Leadership Styles   

  • Review Own Leadership Styles by Using a Diagnostic 
  • Assess the Effectiveness of Leadership Styles  

Module 5: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation 

  • Self-Assessment for Leadership Skills 
  • Impact of Changes in the Situation on the Effectiveness of the Adopted Style 
  • Factors that Impact Leadership Effectiveness  
  • Assess Leadership Behaviour in Terms of these Factors  
  • Action Plan for Developing Own leadership Style and Effectiveness 
  • Benefits of Implementing the Action Plan 
  • Explain How You Will Monitor and Evaluate the Action Plan 

Unit 3: 8600-309 Understand How to Establish an Effective Team 

CV: 1  

Module 6: Understand How to Develop and Maintain Effective Working Relationships 

  • Characteristics of Team and Group Type 
  • Policies and Procedures 

Module 7: Understand How to Build a Team 

  • The Communication Cycle  
  • Characteristics of Effective Communication 
  • Trust    
  • Building, Developing and Maintaining Trust  
  • Team Development 

Unit 4: 8600-328 Understand How to Lead Effective Meetings 

CV: 2  

Module 8: Understand How to Prepare and Plan a Meeting 

  • What is Meeting 
  • Types of Meetings 
  • Importance of Meeting at Workplace  
  • Things to Consider in Preparing for Meetings  
  • Information Provided to Meeting Attendees in Advance 

Module 9: Understand How to Manage a Meeting 

  • Personal Development Plan to Improve Performance When Managing Meetings  
  • Minutes of Meetings  
  • One-to-One Meetings 
  • Barriers to Communication in Meetings 

Unit 5: 8600-405 Developing People in the Workplace 

CV: 5  

Module 10: Understand the Importance of Promoting Personal Development 

  • Assess the Potential Benefits to the Organisation of Developing Individuals 
  • Assess the Benefits to the Individual of Personal Development 

Module 11: Be Able to Plan for an Individual’s Development 

  • What are Expectations?
  • How to Manage an Individual’s Expectations in Personal Development 
  • Development Vehicles 
  • Develop a Plan to Meet the Identified Development Needs of an Individual 

Unit 6: 8600-200 Developing Yourself as a Team Leader  

CV: 1  

Module 12: Understand the Role and Responsibilities of the Team Leader 

  • Role and Responsibilities 
  • Explain the Difference Between a Group and a Team  

Module 13: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement 

  • Seek Feedback on Workplace Performance 

Unit 7: 8600-230 Developing Yourself as an Effective Team Member 

CV: 3  

Module 14: Understand What is Meant by Teams and Teamwork 

  • Difference Between a Group and a Team 
  • Describe how a group becomes a team  
  • Characteristics of a Good Team 
  • Advantages of Working in a Team  

Module 16: Understand the Importance of Communication within a Team 

  • Importance of Team Communication 
  • Barriers to Communication that may Prevent a Team from Working Effectively 

Module 17: Know How to Deal with Conflict in a Team 

  • Causes of Conflict in a Team 
  • How Team Members Can Reduce Conflicts? 

Module 18: Review Own Performance as a Team Member 

  • Identify Own Strengths and Weakness as a Team Member  
  • Identify Ways to Improve Own Ability to Function Effectively in a Team 

Unit 8: 8600-218 Leading Your Work Team 

CV: 2  

Module 19: Understand the Difference Between Leadership and Management 

  • Difference Between Leadership and Management 
  • Importance of Leadership Within Own Team 

Module 20: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance 

  • Range of Different Leadership Styles 
  • Effects that Leadership has on a Team Performance  

Unit 9: 8600-341 Leading and Motivating a Team Effectively 

CV: 2  

Module 21: Know How to Communicate the Organisations Vision and Strategy to the Team 

  • Organisational Vision and Mission Statements 
  • Benefits of Effective Communication of the Mission and Purpose 

Module 22: Know How to Motivate and Develop the Team 

  • Drivers of Motivation  
  • Theories of Motivation 
  • Factors Affecting Motivation Levels in Different Situations 
  • Leadership and Motivation  
  • Delegating for Motivation and Performance  
  • Role Design for Motivation  
  • Motivating with Appraisals   

Unit 10: 8600-202 Planning and Monitoring Work  

CV: 2  

Module 23: Understand How to Work within the Organisational Guidelines to Achieve Team Goals 

  • How to Work Within the Organisational Guidelines to Achieve Team Goals  

Module 24: Understand How to Plan and Allocate Work 

  • Understand How to Plan and Allocate Work  

Module 25: Understand How to Monitor a Team’s Performance Against the Plan 

  • Understand How to Monitor a Team’s Performance Against the Plan  

Unit 11: 8600-319 Understanding Organising and Delegating in the Workplace 

CV: 1  

Module 26: Understand How to Organise People to Achieve Objectives 

  • Understanding Organisations 

Module 27: Understand How to Delegate to Achieve Workplace Objectives 

  • Core Management Concepts 

Unit 12: 8600-303 Planning and Allocating Work 

CV: 2  

Module 28: Know How to Plan Work in the Workplace 

  • Planning 
  • Goals and Objectives 
  • The ‘SMART’ Objective Setting Framework 
  • Vision and Mission statements  
  • Action Planning 
  • Resourcing 

Module 29: Know How to Allocate Work to Team Members 

  • Allocation of Responsibility 
  • Monitoring 
  • Time Management 
  • Active Listening 
  • Some Barriers to Effective Communication 
  • Characteristics of Effective Communication 

Module 30: Understand How to Improve the Performance of a Team in Delivering to Plan 

  • Performance Improvement Planning 
  • Allocate Work to Team Members 
  • Assess and Support Team Performance in Achieving Objectives  
  • Resources Required to Complete the Planned Activity 
  • Assess and Support Team Performance in Achieving Objectives 

Unit 13: 8600-323 Understanding Performance Management 

CV: 2  

Module 31: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs 

  • Value of Formal and Informal Performance Assessment in the Workplace 
  • Explain the Role of the First Line Manager in Performance Management  
  • Identify Ways to Ensure Fair and Objective Formal Assessment  
  • Explain How to Set SMART Objectives for a Team Member  

Module 32: Know How to Manage Performance of Individuals in the Team 

  • Explain How to Measure Performance Against Agreed Standards 

Module 33: Understand the Value of Feedback in the Workplace 

  • What is Feedback? 
  • Explain the Importance of Feedback to Improve Performance 
  • Describe How to Give Effective Feedback 

Module 34: Know How to Manage Underperformance in the Workplace 

  • Identify Potential Areas of Underperformance in the Workplace  
  • Causes for Failure to Meet Agreed Performance Levels 
  • Describe Actions to Restore Performance to Acceptable Levels  

Unit 14: 8600-201 Improving Performance of the Work Team 

CV: 1  

Module 35: Understand the Organisation’s Requirements in Relation to Team Performance 

  • Team’s Objectives for Achieving Organisational Targets 

Module 36: Understand How to Address Underperformance 

  • How the Individual Performance of Team Members Affects Performance of Team  
  • Identify Indicators of Underperformance in Relation to Own Team 

Module 37: Understand the Role of Motivation in Improving Performance 

  • Possible Causes of Underperformance 
  • List Actions that could be Taken to Rectify Underperformance 

Unit 15: 8600-310 Understanding How to Motivate to Improve Performance 

CV: 2  

Module 38: Understand the Factors that Influence Motivation Levels in the Workplace 

  • Define the Term Motivation 
  • Describe the Factors that may Affect Motivation Levels in the Workplace 
  • Explain How Individual Differences Affect Levels of Motivation in the Workplace 
  • Impact on Organisational Performance if Employee Motivation Levels are Low  

Module 38: Understand How a Theory of Motivation can be Used to Improve Performance Levels 

  • Describe a Recognised Theory of Motivation 
  • How Theory of Motivation can be Used to Improve Performance in the Workplace 
  • Explain How to Use Employee Engagement to Increase Motivation Levels  

Unit 16: 8600-311 Developing Yourself and Others 

CV: 2  

Module 39: Know How to Identify Development Needs 

  • Development 
  • Elements of Development 
  • Training and Education 

Module 40: Know How to Develop Self and Others to Achieve Organisational Objectives 

  • Benefits of Training and Development  
  • Identifying Developmental Needs 
  • Feedback 

Unit 17: 8600-302 Planning Change in the Workplace 

CV: 2  

Module 41: Understand the Forces for Change in an Organisation 

  • What is Change?   
  • Organisational Change 
  • Drivers of Change 
  • Examples of Drivers of Change  

Module 42: Know How to Identify and Plan Change in an Organisation 

  • Systems and Processes 
  • Benefits of change 
  • Managing Change 
  • Change Process 
  • Key Priorities for Minimising Resistance to Change 

Unit 18: 8600-300 Solving Problems and Making Decisions 

CV: 2  

Module 43: Know How to Describe a Problem, its Nature, Scope and Impact 

Problem and Decision 

  • Main Approaches to Problem Solving 

Module 44: Know How to Gather and Interpret Information to Solve a Problem 

  • The 5 Ws of Communicating Decisions 

Module 45: Know How to Evaluate Options to Make a Decision 

  • Advantages of Group Decision Making 

Module 46: Know How to Plan, Monitor and Review the Implementation and Communication of Decisions 

  • Planning and Monitoring Techniques 
  • Stakeholder Mapping 

Unit 19: 8600-334 Understanding and Developing Relationships in the Workplace 

CV: 2  

Module 47: Understand the Needs and/or Expectations of Others 

  • Definition to Relationships and Stakeholders 
  • Benefits of Knowing What Stakeholders Needs 

Module 48: Know How to Meet the Needs and/or Expectations of Others 

  • Identifying Stakeholder Needs 
  • Delivering on Agreed Actions 
  • Effective Collaboration  
  • Features of Effective Collaboration   

Module 49: Know How to Manage Relationships where it is not Possible to Meet the Needs and/or Expectations of Others 

  • Stakeholder Consultation and Engagement 
  • Consultation Methods  
  • Effective Communication 

Show moredown

Prerequisites

There are no formal prerequisites to attend this ILM Level 3 Diploma in Leadership and Management training course.

Audience

This course is designed for those in management positions but lack any formal training or experience. Team leaders seeking higher management roles in the future will find this course particularly useful.

ILM Level 3 Diploma in Leadership and Management Course Overview

ILM (The Institute of Leadership and Management) is a leading training provider of leadership and management qualifications globally. Management is the process of dealing with, engaging, and controlling the tasks or people in an organisation to achieve specific goals. Leadership also plays an essential role in achieving goals as it helps motivate others to follow your lead. A person who is responsible for planning, staffing, motivating, leading, directing, controlling, supervising, and managing tasks should develop leadership and management skills. Holding the skills and knowledge of leadership and management will surely help you climb the ladder of success in terms of value and career opportunities.

This 5-day ILM Level 3 Diploma in Leadership and Management training course will provide delegates with a broader understanding of key leadership and management skills, and an understanding of how to apply them in their workplace. Delegates will complete a variety of modules, enabling them to challenge themselves and develop new skills. They will also have the golden opportunity to obtain training from our expert trainers who have years of experience in teaching leadership and management training courses.

Course Objectives

  • To get familiar with how to plan and allocate work
  • To learn the importance of performance and engagement in an organisation
  • To recognise how to monitor and evaluate the action plan
  • To develop a plan to meet the identified development needs of an individual
  • To gain knowledge about establishing an effective team
  • To devise a strategy for improving your own leadership style and effectiveness

After attending this interactive training course, delegates will be able to work effectively and collaboratively with their teams to achieve the best results. They will also be able to implement their management and leadership skills successfully in the organisations.

The Knowledge Academy’s ILM Level 3 Diploma in Leadership and Management training demonstrates to the delegates all the required skills to effectively manage and lead their teams.

Delegates can also choose from our popular ILM Level 3 courses such as the ILM Level 3 Certificate in Leadership and Management, the ILM Level 3 Diploma in Management, and the ILM Level 3 Certificate in Leadership.

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

ILM Level 3 Certificate in Leadership Course Outline

TCV: 14

Unit 1: Understanding Leadership 8603-300

CV: 2

Module 1: Understand Leadership Styles

  • Factors that Influence the Choice of Leadership Styles
  • Impact of Leadership Styles on Individuals and Teams
  • Leadership Vs Management
  • Similarities of Leadership and Management
  • Bases of Power

Module 2: Understand Leadership Qualities and Review Own Leadership Qualities and Potential

  • Leadership Qualities
  • Assessing Leadership
  • Creating and Managing Organisational Culture
  • Organisational Practices
  • Importance of Trust in Leadership
  • Identifying Leadership Potential
  • Personality Side of Leadership Potential
  • Cognitive Ability Side of Leadership Potential

Unit 2: Leading and Motivating a Team Effectively 8603-301

CV: 2

Module 3: Know How to Communicate the Organisations Vision and Strategy to the Team

  • Why a Sense of Purpose is Important for Organisations?
  • Importance of Mission Vision in Organisational Strategy
  • Communication in Establishing and Sustaining a Common Sense of purpose
  • Steps to Creating a Shared Vision for Your Team

Module 4: Know How to Motivate and Develop the Team

  • Factors that Motivate Employees
  • Types of Motivation
  • Motivation Skills for Effective Leadership
  • How to Increase Your Employee Commitment and Loyalty?
  • Role of Team Leader in Team Building
  • Motivation Theories

Unit 3: Developing Own Leadership Capability Using Action Learning 8603-302

CV: 10

Module 5: Understand the Role of Action Learning in Developing Own Leadership Capability

  • Action Learning
  • Components of Action Learning
  • Benefits of Action Learning
  • Focus and Locus of Action Learning
  • Action Learning Set Roles
  • Respect and Confidentiality in the Workplace
  • Leadership Research Methods
  • Questioning Technique
  • Hypothesis Testing
  • Characteristics and Fundamental Principles Programmed Learning
  • Styles of Programming
  • Advantages and Applications of Programmed Learning

Module 6: Be Able to Use Action Learning to Plan and Monitor the Leadership Journey

  • Create an Action Plan for Leadership Development
  • Leadership Strengths
  • Ways to Identify Potential Leaders
  • Developing an Intervention
  • Action Plan to Achieve Breakthrough Improvement
  • Monitoring and Evaluation
  • Strengths and Weaknesses Analysis
  • Systematic Leadership

Module 7: Be Able to Review Effectiveness of Action Learning in the Development of Own Leadership Capability

  • Evidence for the Effectiveness of Action Learning
  • Follow-Up for Team Leader
  • Leadership Development Through Action Learning
  • Common Barriers to Effective Leadership Development
  • Overcoming Leadership Development Barriers
  • Monitoring and Improving Leadership Development Practices

Show moredown

Prerequisites

There are no formal prerequisites for attending this ILM Level 3 Certificate in Leadership Training course.

Audience

This course is designed for everyone who has little management experience and wants to gain the leadership skills and styles required to lead and motivate a team effectively.

ILM Level 3 Certificate in Leadership Course Overview

Leadership is the method of motivating a group of individuals towards a shared goal. In an organisation, this can direct workers and colleagues with proper planning to achieve business needs. Strong leadership is defined by clear communication skills, the ability to visualise trends in the organization, and concern for the well-being of others. This training course aims to explain leadership styles to classify the behaviour while leading a group and problem-solving methods to simplify solutions developed by the team. Holding excellent leadership skills will enable individuals to get highly reputed jobs as team leaders and expand their professional network through effective communication.

This 3-day ILM Level 3 Certificate in Leadership Training course provides delegates with a comprehensive knowledge of leadership qualities and managing groups of individuals. During this training, delegates will learn about the factors that motivate employees as well as ways to increase employee commitment and loyalty. They will also learn how to review the effectiveness of action learning in the development of their own leadership capability. This course will be led by our highly professional instructor who has years of teaching experience in helping individuals get equipped with the leadership and management skills necessary through their unmatchable teaching methods.

Course Objectives:

  • To know the similarities and differences between leadership and management
  • To communicate the vision and mission of a company to the employees
  • To identify the factors that influence the choice of leadership styles
  • To develop leadership capabilities with the help of action learning
  • To create and manage organisational culture and practices
  • To monitor and improve leadership development practices

At the end of this training, delegates will be able to fulfil the responsibilities of a leader and review their own leadership qualities. They will also be able to build trust as a crucial component of leadership and achieve a shared vision by motivating them.

 

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

ILM Level 3 Certificate in Principles of Leadership and Management Course Outline

TCV: 15

Course Outline

Unit 1: Solving Problems and Making Decisions 8606-300

CV= 2

Module 1: Know How to Describe a Problem, its Nature, Scope, and Impact

  • Defining Problems
  • Identifying and Structuring Problems
  • Better Decision-Making
  • Creative Problem Solving
  • Ways to Improve Creative Problem-Solving Skills

Module 2: Know How to Gather and Interpret Information to Solve a Problem

  • Difference Between Data and Information
  • Qualitative Data-Collection Methods
  • Use Charts and Graphs Effectively
  • Evidence, Facts, and Intuition in Decision Making

Module 3: Know How to Evaluate Options to Make a Decision

  • Decision‐Making Process
  • How to Make Decisions?
  • Techniques and Tools to Help Make Business Decisions
  • Decision-Making Techniques to Improve Business Outcomes

Module 4: Know How to Plan, Monitor, and Review the Implementation and Communication of Decisions

  • Role of a Team in Decision-Making
  • Benefits of Team Decision-Making
  • Different Types of Decision-Making
  • Role of Communication in Management
  • Decision-Making Strategies for Plan Implementation
  • Planning, Monitoring, and Review Techniques Used to Manage Innovation

Unit 2: Leading and Motivating a Team Effectively 8606-341

CV=2

Module 5: Know How to Communicate the Organisations Vision and Strategy to the Team

  • Purpose of Work Teams
  • Importance of the Team
  • Importance of Teamwork in Organisation
  • Team Communication is Important in the Workplace
  • Role of Managerial Communication at Workplace    

Module 6: Know How to Motivate and Develop the Team

  • Motivational Factors in a Work Context
  • Importance of Motivational Leadership
  • Motivation Matters in Leadership
  • Leaders Need to Motivate Their Employees
  • Effective Team Development
  • Traits of an Effective Team Leader

Unit 3: Planning Change in the Workplace 8606-302

CV=2

Module 7: Understand the Forces for Change in an Organisation

  • PESTLE Analysis
  • SWOT Analysis

Module 8: Know How to Identify and Plan Change in an Organisation

  • Reason to Use SWOT and PESTLE Analysis
  • Planning for Change
  • Gantt Charts, PERT Charts, and PM Planning Tools
  • Human Factor in Change Management
  • Importance of Communication When There is Change in a Company    

Unit 3: Understanding Conflict Management in the Workplace 8606-312

CV=1

Module 9: Understand Conflict Management in the Workplace

  • Causes of Conflict at Work
  • Different Stages in a Conflict
  • Effects of Conflict within an Organisation
  • Conflict Prevention and How to Make Conflict Productive?
  • Minimising Conflict in the Workplace
  • Conflict Resolution Techniques in the Workplace

Unit 3: Planning and Monitoring Work 8606-202

CV=2

Module 10: Understand How to Work within the Organisational Guidelines to Achieve Team Goals

  • Process for Planning and Allocating
  • Work Allocation
  • Key Factors for Work Allocation
  • How to Allocate Work- the Process?

Module 11: Understand How to Plan and Allocate Work

  • Plans and Common Planning Tools
  • Work Allocation Procedure
  • Purpose
  • Scope
  • Procedure Overview
  • Procedures
  • Responsibilities of Supervisors
  • Responsibilities of Employees
  • Managing Work Allocation Concerns
  • Work Allocation Disputes

Module 12: Understand How to Monitor A Team’s Performance Against the Plan

  • Allocation of Responsibility
  • Successfully Allocating Work Across Your Team
  • Monitor Your Staff Performance and Increase Motivation
  • How to Monitor the Performance of an Employee?

Unit 4: Maintaining a Healthy and Safe Working Environment 8606-210

CV=1 

Module 13: Understand Responsibilities for Health and Safety

  • Health and Safety Regulations
  • Health and Safety Policy
  • Health and Safety Common Procedures Used by Organisations
  • Procedure for Recording and Reporting Accidents

Module 14: Know How to Conduct a Risk Assessment of the Team’s Work Environment

  • Difference Between Hazard and Risk
  • Risk Assessments
  • Health and Safety Risk Assessment
  • How to Carry Out a Risk Assessment?
  • Ways to Control Hazards and Risk in the Workplace
  • Chemical Safety and Risk Assessments

Show moredown

Prerequisites

There are no formal prerequisites to attend this ILM Level 3 Certificate in Principles training course.

Audience

This ILM Level 3 Certificate in Principles of Leadership and Management training course is intended for every individual who wants to gain in-depth knowledge of leadership and management principles.

ILM Level 3 Certificate in Principles of Leadership and Management Course Overview

Leadership is one of the most important skills a manager can use to communicate with their teams effectively. It allows them to motivate and inspire teams to achieve great business results. On the other hand, management skills help individuals handle tasks better. This training course will help individuals become proficient in core leadership and management skills to get more work done and achieve better outcomes. Holding essential leadership and management skills can help individuals solve problems, motivate teams, handle tasks, and achieve outstanding team performance to meet the company’s target.

In this 3-day ILM Level 3 Certificate in Principles of Leadership and Management training course, delegates will gain in-depth knowledge about the fundamental concepts of leadership and management. During this training, delegates will learn how to gather and interpret information to solve a problem and make a decision. They will also learn how to plan and monitor work and establish an effective team. This course will be taught by our expert trainers, who have years of experience teaching leadership and management courses.

Course Objectives:

  • To understand the traits of an effective team leader
  • To learn decision making techniques to improve business outcomes
  • To gain knowledge on how to monitor the performance of an employee
  • To acquire skills for planning and monitoring work
  • To get familiar with key factors for work allocation

At the end of this training, delegates will be able to work effectively and collaboratively with their teams to achieve the best results. They will also be able to maintain a healthy and safe working environment to achieve team goals.

Delegates can also choose from our popular ILM Level 3 courses such as ILM Level 3 Award in Leadership and Management, ILM Level 3 Certificate in Leadership and Management, ILM Level 3 Diploma in Management, ILM Level 3 Diploma in Leadership and Management, and ILM Level 3 Certificate in Leadership.

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

ILM Level 3 Diploma in Management Course Outline

TCV: 45

Course Outline

Unit 1: Manage Personal and Professional Development 8621-300

CV: 3

Module 1: Identify Personal and Professional Development Requirements

  • Compare Sources of Information on Professional Development Trends and their Validity
  • Identify Trends and Developments that Influence the Need for Professional Development
  • Evaluate their Own Current and Future Personal and Professional Development Needs Relating to the Role, the Team, and the Organisation

Module 2: Fulfil a Personal and Professional Development Plan         

  • Evaluate the Benefits of Personal and Professional Development
  • Future and Current Likely Skills, Knowledge and Experience Needs Using Skills Gap Analysis
  • Agree a Personal and Professional Plan that is Consistent with Business Needs and Personal Objectives
  • Execute the Plan Within the Agreed Budget and Time Scales

Module 3: Maintain the Relevance of a Personal and Professional Development Plan   

  • How to Set Specific, Measureable, Achievable, Realistic, and Time-Bound (SMART) Objectives?
  • Obtain Feedback on Performance from a Range of Valid Sources
  • Amend the Personal and Professional Development Plan in the Light of Feedback Received from Others

Unit 2: Manage Team Performance 8621-301

CV: 4

Module 4: Understand the Management of Team Performance

  • Use of Benchmarks in Managing Performance
  • Range of Quality Management Techniques to Manage Team Performance

Module 5: Allocate and Assure Quality of Work    

  • Identify the Strengths, Competences, and Expertise of Team Members
  • Allocate Work on the Basis of the Strengths, Competences, and Expertise of Team Members
  • Identify Areas for Improvement in Team Members’ Performance Outputs and Standards
  • Amend Priorities and Plans to Take into Account Changing Circumstances
  • Recommend Changes to Systems and Processes to Improve Quality of Work

Module 6: Be Able to Manage Communications Within the Team      

  • Explain to Team Members the Lines of Communication and Authority Levels
  • Use Communication Methods that are Appropriate to the Topic, Audience, and Timescales
  • Provide Support to Team Members When They Need it
  • Review the Effectiveness of Team Communications and Make Improvements

Unit 3: Principles of Leadership and Management 8621-302

CV: 8

Module 7: Principles of Effective Decision Making

  • Importance of Defining the Objectives, Scope and Success Criteria of the Decisions to be Taken
  • Assess the Importance of Analysing the Potential Impact of Decision Making
  • Importance of Obtaining Sufficient Valid Information to Enable Effective Decision Making
  • Importance of Aligning Decisions with Business Objectives, Values, and Policies
  • How to Validate Information Used in the Decision-Making Process
  • How to Address Issues that Hamper the Achievement of Targets and Quality Standards

Module 8: Understand Leadership Styles and Models

  • Difference in the Influence on Managers and Leaders on their Teams
  • Suitability and Impact of Different Leadership Styles in Different Contexts
  • Analyse Theories and Models of Motivation and their Application the Workplace

Module 9: Understand the Role, Functions and Processes of Management

  • Analyse a Manager’s Responsibilities for Planning, Co-Ordinating, and Controlling Work
  • How Managers Ensure that Team Objectives are Met
  • How a Manager’s Role Contributes to the Achievement of an Organisation’s Vision, Mission, and Objectives
  • Analyse Theories and Models of Management
  • How the Application of Management Theories Guide a Manager’s Actions
  • Explain the Operational Constraints Imposed by Budgets

Module 10: Understanding Performance Measurement

  • Relationship Between Business Objectives and Performance Measures
  • Explain the Features of a Performance Measurement System
  • How to Set KPIs?
  • Explain the Tools, Processes, and Timetable for Monitoring and Reporting on Business Performance
  • Explain the use of Management Accounts and Management Information Systems in Performance Management
  • Explain the Difference Between Outcomes and Outputs

Unit 4: Principles of People Management 8621-303

CV: 6

Module 11: Understand the principles of workforce management

  • Relationship Between the Human Resources (HR) Functions and Other Business Functions
  • Purpose and Process of Workforce Planning
  • How Employment Law Affects an Organisation’s HR and Business Policies and Practices?
  • Evaluate the Implications for an Organisation Utilising Different Types of Employment Contract
  • Evaluate the Implications for an Individual of Different Types of Employment Contract

Module 12: Understand Equality of Opportunity, Diversity, and Inclusion

  • Organisation’s Responsibilities and Liabilities Under Equality Legislation
  • Benefits that Effective Equality of Opportunity, Diversity, and Inclusion Policies Bring to Individuals and Organisations
  • Language and Behaviour that Support Commitments to Equality of Opportunity, Diversity, and Inclusion
  • How to Measure Diversity Within an Organisation?

Module 13: Understand Team Building and Dynamics

  • Difference Between a Group and a Team
  • Characteristics of an Effective Team
  • Techniques of Building a Team
  • Techniques to Motivate Team Members
  • Importance of Communicating Targets and Objectives to a Team
  • Common Causes of Conflict Within a Team
  • Techniques to Manage Conflict Within a Team

Module 14: Understand Performance Management

  • Identify the Characteristics of an Effective Performance Management System
  • Uses of Specific, Measurable, Achievable, Realistic, and Time-Bound (SMART) Objectives and Priorities
  • Factors to be Taken into Account When Managing People’s Wellbeing and Performance
  • Importance of Disciplinary and Grievance Processes

Module 15: Understanding training and development

  • Benefits of Employee Development
  • Explain the Advantages and Limitations of Different Types of Training and Development Methods
  • Role of Targets, Objectives, and Feedback in Employee Development
  • How do Personal Development Plans Support the Training and Development of Individuals?
  • How to Make Use of Planned and Unplanned Learning Opportunities to Meet Individuals’ Preferred Learning Styles?

Module 16: Understanding Reward and Recognition

  • Describe the Components of ‘Total Reward’
  • Analyse the Relationship Between Motivation and Reward
  • Different Types of Pay Structure
  • Risks Involved in the Management of Reward Schemes

Unit 5: Principles of Business 8621-304

CV: 10

Module 17: Understand Business Markets

  • Characteristics of Different Business Markets
  • Nature of Interactions Between Businesses Within a Market
  • Describe the Legal Obligations of a Business

Module 18: Understand Business Innovation and Growth

  • Define Business Innovation
  • Uses of Models of Business Innovation
  • Identify Sources of Support and Guidance for Business Innovation
  • Process of Product or Service Development
  • Benefits, Risks, and Implications Associated with Innovation

Module 19: Understand Financial Management

  • Importance of Financial Viability for an Organisation
  • Consequences of Poor Financial Management
  • Different Financial Terminology

Module 20: Understand Business Budgeting

  • Uses of a Budget
  • How to Manage a Budget?

Module 21: Understand Sales and Marketing

  • Principles of Marketing
  • Sales Process
  • Features and Uses of Market Research
  • Value of a Brand to an Organisation
  • Relationship Between Sales and Marketing

Unit 6: Manage Individuals’ Performance 8621-306

CV: 4

Module 22: Understand the Management of Underperformance in the Workplace

  • Typical Organisational Policies and Procedures on Discipline, Grievance, and Dealing with Underperformance
  • How to Identify Causes of Underperformance?
  • Purpose of Making Individuals Aware of their Underperformance Clearly but Sensitively
  • How to Address Issues that Hamper Individuals’ Performance?

Module 23: Be Able to Manage Individual’s Performance in the Workplace

  • Agree with Team Members Specific, Measurable, Achievable, Realistic, and Time-Bound (SMART) Objectives That Align to Organisational Objectives
  • Delegate Responsibility to Individuals on the Basis of Their Expertise, Competence, Skills, Knowledge, and Development Needs
  • Apply Motivation Techniques to Maintain Morale
  • Provide Information, Resources, and Ongoing Mentoring to Help Individuals Meet Their Targets, Objectives, and Quality Standards
  • Monitor Individuals’ Progress Towards Objectives in Accordance with Agreed Plans
  • Recognise Individuals’ Achievement of Targets and Quality Standards
  • Adhere to Organisational Policies, Procedures, and Legal or Ethical Requirements When Managing Individuals’ Performance in the Workplace

Unit 7: Manage Individuals’ Development in the Workplace 8621-307

CV: 3

Module 24: Be Able to Carry Out Performance Appraisals

  • Purpose of Performance Reviews and Appraisals
  • Techniques to Prepare for and Carry Out Appraisals
  • Provide a Private Environment in Which to Carry out Appraisals
  • Provide Clear, Specific, and Evidence Based Feedback Sensitively

Module 25: Be Able to Support the Learning and Development of Individual Team Members

  • Describe Training Techniques that Can Be Applied in the Workplace
  • Analyse the Advantages and Disadvantages of Learning and Development Interventions and Methods
  • Review Individuals’ Learning and Development Needs at Regular Intervals
  • Suggest Learning and Development Opportunities and Interventions that are Likely to Meet Individual and Business Needs

Unit 8: Encourage Innovation 8621-309

CV: 4

Module 26: Be Able to Identify Opportunities for Innovation

  • Analyse the Advantages and Disadvantages of Techniques Used to Generate Ideas
  • How Innovation Benefits an Organisation?
  • Constraints on their Own Ability to Make Changes
  • Agree with Stakeholders regarding Terms of Reference and Criteria for Evaluating Potential Innovation and Improvement
  • Engage Team Members in Finding Opportunities to Innovate and Suggest Improvements

Module 27: Be Able to Generate and Test Ideas for Innovation and Improvement

  • Generate Ideas for Innovation or Improvement that Meet the Agreed Criteria
  • Test Selected Ideas that Meet Viability Criteria
  • Evaluate the Fitness for Purpose and Value of the Selected Ideas
  • Assess Potential Innovations and Improvements Against the Agreed Evaluation Criteria

Module 28: Be Able to Implement Innovative Ideas and Improvements

  • Risks of Implementing Innovative Ideas and Improvements
  • Conclusions of Efficiency and Value with Evidence
  • Prepare Costings and Schedules of Work that will Enable Efficient Implementation
  • Design Processes that Support Efficient Implementation

Unit 9: Encourage Learning and Development 8621-404

CV: 3

Module 29: Understand the Principles of Learning and Development

  • Assess the Role of Continuous Professional Development (CPD) in Identifying and Meeting Individuals’ Learning and Development for Current and Future Business Needs
  • Analyse the Advantages and Limitations of Different Learning and Development Methods
  • How to Identify Individuals’ Learning and Development Needs?
  • Role of Self-Reflection in Learning and Development

Module 30: Be Able to Support Individuals’ Learning and Development

  • Promote the Benefits of Learning to People in Own Area of Responsibility
  • Support Individuals in Identifying their Current and Likely Future Learning and Development Needs from a Range of Information Sources
  • Create an Environment that Encourages and Promotes Learning and Development

Module 31: Be Able to Evaluate Individuals’ Learning and Development

  • Analyse Information from a Range of Sources on Individuals’ Performance and Development
  • Evaluate the Effectiveness of Different Learning and Development Methods
  • Agree Revisions to Personal Development Plans in the Light of Feedback

Unit 10: Discipline and Grievance Management 8621-406

CV: 3

Module 32: Understand the Principles Supporting the Management of Discipline and Grievance Cases

  • Difference Between a Discipline Case and a Grievance Case and the Implications for their Management
  • Sources of Advice and Expertise on Discipline and Grievance
  • Legal Obligations of Employers and the Rights of Employees in Relation to Discipline and Grievance Cases
  • How to Carry Out Investigations into Discipline and Grievance Cases?
  • How the Outcomes of Discipline and Grievance Cases Can Be Managed?

Module 33: Be Able to Manage A Disciplinary Case

  • Individual the Reasons why they are Subject to Disciplinary Proceedings
  • Provide Evidence that Supports the Case for Disciplinary Proceedings
  • Develop a Case to Support an Individual who is Subject to Disciplinary Proceedings
  • Keep Detailed and Accurate Records of Agreements, Actions, and Events in Disciplinary Proceedings
  • Adhere to any Organisational Policies and Procedures, Legal and Ethical Requirements When Managing a Disciplinary Case

Module 34: Be Able to Manage a Grievance

  • Identify the Nature of the Grievance
  • Adhere to Organisational Procedures When Handling a Grievance
  • Evaluate the Effectiveness of How a Grievance has been Handled
  • Agree Measures to Prevent Future Reoccurrences of Grievances

Unit 11: Manage Events 8621-421

CV: 6

Module 35: Understand the Management of an Event

  • How Organisational Objectives Will Be Met by an Event?
  • Flexibilities and Constraints of an Event’s Budget
  • Evaluate the Use of Project Management Techniques in Event Management
  • Analyse How Models of Contingency and Crisis Management can be Applied to Event Management
  • Analyse the Use of Customer Relationship Management (CRM) Systems to Attract Attendees
  • Evaluate the Application of the Principles of Logistics to Event Management
  • Describe the Insurance Requirements of an Event

Module 36: Be Able to Manage the Planning of an Event

  • Identify Target Attendees for an Event
  • Assess the Impact of an Event on an Organisation and Stakeholders
  • Establish Requirements for Resources, Location, Technical Facilities, Layout, Health and Safety
  • Identify How Event-Related Risks and Contingencies will Be Managed
  • Develop an Event Plan that Specifies Objectives, Success, and Evaluation Criteria
  • Make Formal Agreements for What will be Provided, by Whom and When
  • Determine Methods of Entry, Security, Access, and Pricing

Module 37: Be Able to Manage an Event

  • Manage the Allocation of Resources in Accordance with the Event Management Plan
  • Respond to Changing Circumstances in Accordance with Contingency Plans
  • Deliver Agreed Outputs Within the Timescale
  • Manage Interdependencies, Risks, and Problems in Accordance with the Event Management Plan
  • Apply the Principles and Good Practice of Customer Care When Managing an Event

Module 38: Be Able to Follow Up an Event

  • Ensure that all Post-Event Leads or Actions are Followed Up
  • Optimise Opportunities to Take Actions that are likely to Further Business Objectives
  • Evaluate the Effectiveness of an Event Against Agreed Criteria

​​

Show moredown

Prerequisites

There are no formal prerequisites to attend this ILM Level 3 Diploma in Management course.

Audience

This ILM Level 3 Diploma in Management course is designed for new and aspiring managers who may already have management responsibilities, but want to attain a broader understanding of management and leadership.

ILM Level 3 Diploma in Management Course Overview

Management is the process of directing the creation, upkeep, and distribution of resources in order to realise organisational objectives. The individuals in the organisation who are in charge of creating and implementing this management process are called managers. The main purpose of management is to increase the efficiency and effectiveness of their employees, processes, projects, and organisations by using planning, organising, leading, and controlling functions. This training assists in learning to overcome challenges and keeps the organisation ahead of rivals. Holding skills in management can help individuals gain quick and prominent professional growth and expand career opportunities in their field of work.

In this 5-day ILM Level 3 Diploma in Management Training course, delegates will gain a thorough understanding of techniques to motivate team members and manage conflict within a team. During this course, delegates will learn the relationship between motivation and reward. They will also learn the nature of interactions between businesses within a market. This training course will be led by our highly professional trainer, who has years of experience teaching ILM training courses and will assist delegates to obtain management skills.

Course Objectives:

  • To execute the plan for personal and professional development
  • To know about the use of benchmarks in managing performance
  • To manage team performance through quality management techniques
  • To address issues that hamper the achievement of targets
  • To get in-depth knowledge about the process of workforce planning
  • To understand the importance of communicating with targets

After attending this training course, delegates will be able to manage their work and teams effectively to achieve the best results. They will also be able to manage an event, customer relationships, and other essential areas of work.

The Knowledge Academy's ILM Level 3 Diploma in Management training demonstrates to the delegates all the required skills to manage their tasks and teams effectively.

Delegates can also choose from our popular ILM Level 3 courses such as ILM Level 3 Certificate in Leadership and Management, ILM Level 3 Award in Leadership and Management, ILM Level 3 Diploma in Leadership and Management, and ILM Level 3 Certificate in Leadership.

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344961496 or Enquire.

What our customers are saying

Frequently asked questions

FAQ's

This will completely depend on the course you choose. Delegates should expect to spend between 4 and 55 days in total on the qualification, with each course divided into guided learning days and independent study days.
Please see our ILM Level 3 courses available in the United Kingdom
The Knowledge Academy is the Leading global training provider in the world for ILM Level 3.
The price for ILM Level 3 certification in the United Kingdom starts from £.

Why we're the go to training provider for you

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on ILM Level 3