close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

ILM Level 3

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ILM Level 3 Award in Leadership and Management Course Outline

Select one of two options: 

Option One: 

  1. Qualification: Award
  2. Credit Value: 4
  3. The structure of the qualification:
    • 8600-307 Giving Briefings and Making Presentations
    • 8600-328 Understand How to Lead Effective Meetings

Show moredown

Who should attend this ILM Level 3 Leadership and Management Training Course?

This course is suitable for either practising or aspiring middle managers looking to gain a professionally recognised qualification.

ILM Level 3 Leadership and Management Prerequisites

There are no prerequisites needed for this course.

ILM Level 3 Award in Leadership and Management Course Overview

This practical course will cover all the key skills and techniques you require to be a successful team leader.

This programme develops the knowledge, skills, and behaviours which are needed by highly effective people managers. Throughout this course, delegates will learn how to develop their core management skills, such as understanding how to organise and delegate. Also, delegates will be able to gain the ability to perform management tasks which could include managing projects and leading meetings. Team leadership is important to learn so with this qualification the delegate will learn how to motivate people and improve their performance.

This intense and practical course has been designed to give practising or aspiring middle managers a solid foundation for their formal development. Enabling individuals to develop their leadership and management skills, and build upon leadership capabilities – such as motivating and engaging teams, managing relationships confidently.


Leadership and Management Training Course | Learning Outcomes:

Once you have completed the ILM Level 3 Award in Leadership and Management course you will be able to:

  • Understand innovation and change in an organisation
  • Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation
  • Understand the effects of innovation and change on people and teams in an organisation
  • Understand how to improve the performance of a team in delivering to plan
  • Know how to plan and allocate work to members of the team
  • Understanding of different approaches from concept of an idea through development to implementation and evaluation

Show moredown

What's Included in this ILM Level Leadership and Management Course?

  • Manual
  • Certificate
  • Experienced Instructor
  • Refreshments

ILM Level 3 Leadership and Management Examination:

There are no exams for this course, however, delegates will be required to complete assessments throughout the duration of this award.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Course Outline | Certificate in Leadership and Management

Qualification: Certificate

Credit Value: 14

Module 1: 8600-331 Understanding Support Services Operations in an Organisation

  • Distinguishing Between Hard and Soft Services
  • Role of Service Level Agreements, Their Typical Structure and Content
  • Identify the Legislation that Impacts These Services
  • Describe How Service Level Agreements are Used with Both Customers and Suppliers in Own Organisation
  • Support Services Currently Provided by the Facilities Management Department
  • Ways of Providing Support Services to Meet Organisational Requirements
  • Explain How the Quality of Support Services is Measured and Monitored

Module 2: 8600-323 Understanding Performance Management

  • Value of Formal and Informal Performance Assessment in the Workplace
  • Explain the Role of the First Line Manager in Performance Management
  • Identify Ways to Ensure Fair and Objective Formal Assessment
  • Explain How to Set SMART Objectives for a Team Member
  • Explain How to Measure Performance Against Agreed Standards
  • Describe How to Give Effective Feedback
  • Explain the Importance of Feedback to Improve Performance
  • Identify Potential Areas of Underperformance in the Workplace
  • Causes for Failure to Meet Agreed Performance Levels
  • Describe Actions to Restore Performance to Acceptable Levels

Module 3: 8600-310 Understanding How to Motivate to Improve Performance

  • Define the Term Motivation
  • Describe the Factors that May Affect Motivation Levels in the Workplace
  • Explain How Individual Differences Affect Levels of Motivation in the Workplace
  • Impact on Organisational Performance if Employee Motivation Levels are Low
  • Describe a Recognised Theory of Motivation
  • How Theory of Motivation Can be Used to Improve Performance in the Workplace
  • Explain How to Use Employee Engagement to Increase Motivation Levels

Module 4: 8600-306 Customer Service Standard Requirements TSP

  • Main Legal Rights of Customers
  • Describe an Organisation’s Commitment to Customers
  • Manager’s Responsibilities in Relation to Customer Service
  • Purpose of Customer Service Standards
  • How Customer Service Standards are Used to Meet Customer Needs
  • How an Organisation Monitors Customer Service Against the Set Standards
  • How to Use Customer Feedback to Improve Performance

Module 5: 8600-405 Developing People in the Workplace

  • Assess the Potential Benefits to the Organisation of Developing Individuals
  • Assess the Benefits to the Individual of Personal Development
  • What are Expectations?
  • How to Manage an Individual’s Expectations in Personal Development
  • Case Study: Implementation of Personal Development Plan Scheme in XYZ Company
  • Development Vehicles
  • Develop a Plan to Meet the Identified Development Needs of an Individual

Show moredown

Prerequisites

There are no formal prerequisites to attend this ILM Level 3 Certificate in Leadership and Management Training course.

Audience 

This ILM Level 3 Certificate in Leadership and Management Training course is suitable for anyone seeking to become a successful leader. However, it is much more suitable for either practising or aspiring Middle Managers looking to gain a professionally recognised qualification.

ILM Level 3 Certificate in Leadership and Management Overview

Leadership and management skills are of utmost importance for any manager to keep their organisation on track. Leadership is about inspiring others, and management is a process of planning, organising, directing, and managing tasks. On the other hand, management involves planning, organising, directing, staffing, and managing resources to reach a goal. Possessing Leadership and Management skills allows individuals to inspire and motivate their employees to improve their performance and support organisational growth. It also helps them ensure that their plans take them in the right direction and continuously improve their business performance. This ILM Level 3 Certificate in Leadership and Management Training course focuses on providing learners with the core skills to improve the performance standards. Holding these skills will help learners measure and improve service quality to achieve outstanding performance and become successful leaders.

This 3-day ILM Level 3 Certificate in Leadership and Management training course assist them in developing their management skills and building leadership capabilities such as motivating and engaging teams and managing relationships confidently. During this training course, delegates will cover various concepts such as performance management, customer service standard requirements TSP, main legal rights of customers, the importance of feedback to improve performance, the purpose of customer service standards, development vehicles, etc. The Knowledge Academy’s specialised and expert trainers who have years of experience in teaching leadership and management courses will conduct this training and help delegates to enhance their leadership and management skills.

Course Objectives:

  • Learn the support services provided by the facilities management department
  • Understand how individual differences affect the level of motivation at the workplace
  • Learn about the value of formal and informal performance assessment in the workplace
  • Understand how different factors that affect motivation levels
  • Learn how customer service standards are used to meet customer needs
  • Understand the ways to manage an individual’s expectations

After attending this ILM Level 3 Certificate in Leadership and Management training course, delegates will be able to support services operations in an organisation. They will also be able to build their ability to perform leadership and management tasks, including managing projects, leading meetings, engaging teams, and managing relationships within an organisation effectively. Delegates will become skilled at getting the best performance from their employees.

Show moredown

What's included in this ILM Level 3 Leadership and Management Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

ILM Level 3 Leadership and Management Examination:

There are no exams for this course, however, delegates will be required to complete assessments throughout the duration of this certificate.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

ILM Level 3 Diploma in Leadership and Management Course Outline

  1. Qualification: Diploma
  2. Credit Value: 35
  3. The structure of the qualification:
    • 8600-307 Giving Briefings and Making Presentations
    • 8600-328 Understand How to Lead Effective Meetings
    • 8600-331 Understanding Support Services Operations in an Organisation 3
    • 8600-404 Delegating Authority in the Workplace
    • 8600-403 Managing Risk in the Workplace
    • 8600-401 Planning and Leading a Complex Team Activity
    • 8600-406 Developing Your Leadership Styles
    • 8600-402 Managing Equality and Diversity in Own Area
    • 8600-343 Understanding Mental Health in the Workplace
    • 8600-339 Understanding Good Practice in Workplace Coaching
    • 8600-340 Understanding Good Practice in Workplace Mentoring
    • 8600-318 Understanding Quality Management in the Workplace

Show moredown

Who should attend this ILM course?

This course is designed for those in management positions but lack any formal training or experience. Team leaders seeking higher management roles in the future, will find this course particularly useful

ILM Level 3 Diploma in Leadership and Management Course Overview

This Level 3 Diploma will provide delegates with the opportunity to attain a comprehensive understanding of the key leadership and management skills, and an understanding of how to implement them in their specific workplace. Delegates will complete a wide variety of modules, enabling them to challenge themselves and develop new skills. Successful delegates could progress to other Level 3 or 4 courses.​

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

ILM Level 3 Certificate in Leadership Course Outline

  • Qualification: Certificate
  • Credit Value: 14
  • The structure of the qualification:
    • 8603-300 Understanding Leadership
    • 8603-301 Leading and Motivating a Team Effectively
    • 8603-302 Developing Own Leadership Capability Using Action Learning​

Show moredown

Who should attend this ILM course?

This course is designed for those who may have management experience, but lack formal leadership training and are looking to attain a recognised qualification. Team leaders seeking higher management roles in the future, will find this course particularly useful.

ILM Level 3 Certificate in Leadership Course Overview

The Level 3 Certificate in Leadership will teach delegates about the principles and types of leadership styles, allowing them the opportunity to identify their own styles and practice the relevant skills. Delegates will focus on motivation and communication techniques, and set up a personalised action plan for the future. Successful delegates could progress to other Level 3 or 4 courses.​

 

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

ILM Level 3 Certificate in Principles of Leadership and Management Course Outline

  • Qualification: Certificate
  • Credit Value: 15
  • The structure of the qualification:
    • 8606-300 Solving Problems and Making Decisions
    • 8603-300 Understanding Leadership
    • 8603-301 Leading and Motivating a Team Effectively
    • 8600-307 Giving Briefings and Making Presentations
    • 8600-404 Delegating Authority in the Workplace
    • 8600-401 Planning and Leading a Complex Team Activity​

Show moredown

Who should attend this ILM course?

This course is designed for new and aspiring junior managers.​

ILM Level 3 Certificate in Principles of Leadership and Management Course Overview

The Level 3 Certificate will allow delegates to develop their understanding of management roles and responsibilities. The course will cover how to effectively make decisions, what it takes to lead a team, and managing innovation. Successful delegates could progress to other Level 3 or 4 courses.​

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

ILM Level 3 Diploma in Management Course Outline

  • Qualification: Diploma
  • Credit Value: 55
  • The structure of the qualification:
    • 8621-300 Manage Personal and Professional Development
    • 8621-301 Manage Team Performance
    • 8621-302 Principles of Leadership and Management
    • 8621-303 Principles of People Management
    • 8621-304 Principles of Business
    • 8621-307 Manage Individuals’ Development in the Workplace
    • 8621-308 Chair and Lead Meetings
    • 8621-309 Encourage Innovation
    • 8621-314 Collaborate with other Departments
    • 8621-401 Develop and Implement an Operational Plan
    • 8621-321 Contribute to the Development and Implementation of an Information System 3 6 21​​

Show moredown

Who should attend this ILM course?

This course is designed for new and aspiring managers who may already have management responsibilities, but want to attain a broader understanding of management and leadership.​

ILM Level 3 Diploma in Management Course Overview

The Level 3 Diploma in Management will combine teaching and practice to allow delegates the opportunity to develop their essential management skills. Delegates will learn how to take control of their personal and professional development, and understand how to effectively lead a team. The course provides a mixture of theory and practical based modules, so delegates leave with a wide-range of skills and understanding. Successful delegates could progress to Level 4 or 5 courses.

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344767898 or Enquire.

What our customers are saying

Frequently asked questions

FAQ's

This will completely depend on the course you choose. Delegates should expect to spend between 4 and 55 days in total on the qualification, with each course divided into guided learning days and independent study days.
Please see our ILM Level 3 courses available in the United Kingdom
The Knowledge Academy is the Leading global training provider in the world for ILM Level 3.
The price for ILM Level 3 certification in the United Kingdom starts from £.

Why we're the go to training provider for you

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on ILM Level 3