ILM Level 3

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ILM Level 3 Award in Leadership and Management Assessment

ILM Level 3 Award in Leadership and Management Course Outline

Unit 1: Understanding Conflict Management in the Workplace 8600-312

C.V: 1

Module 1: Understand Conflict Management in the Workplace

  • Causes of Conflict at Work
  • Stages in the Development of Conflict
  • Effects of Conflict on Team Performance
  • Managing Workplace Conflict
  • Resolve Conflict in the Workplace
  • Techniques to Minimise the Adverse Effect of Conflict
  • Ways to Create Harmony at Work

Unit 2: Understanding Stress Management in the Workplace 8600-313

C.V: 1

Module 2: Know How to Manage Stress in the Workplace

  • Causes and Impact of Stress in the Organisation
  • Sign and Symptoms of Stress
  • Stress Management Technique

Module 3: Understand How to Support Individuals in the Team and Minimise Stress in Others

  • Role as a Manager in Relation to Work Related Stress
  • Principles of Counselling
  • How Workplace Counselling Helps Employees and Employers?

Unit 3: Understanding Quality Management in the Workplace 8600-318

C.V:2

Module 4: Understand the Importance of Quality Management Within the Workplace

  • Why Is Quality Important for a Business?
  • What Is an Internal Customer and External Customer?
  • Comparing Internal and External Customers
  • Total Quality Management
  • Difference Between Design Quality Standards and Process Quality Standards
  • Cost of Quality

Module 5: Understand How Quality is Delivered Within the Workplace

  • Introduction to Quality System
  • Total Quality System in Workplace
  • Quality Management Standards
  • Tools Used to Monitor Quality for Better Business
  • Quality Record Management
  • Improve Work Performance and Quality
  • Quality Standards

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Who should attend this ILM Level 3 Award in Leadership and Management Course?

The course is designed for individuals aspiring to or currently holding supervisory or team leader roles, seeking to enhance their Leadership and Management skills.

A few of the professionals who will benefit the most from this course are:

  • Line Managers
  • Team Leaders
  • Supervisors
  • General Managers
  • Sales Managers
  • Operations Managers

Prerequisites of the ILM Level 3 Award in Leadership and Management Course

This course demands a basic understanding of leadership concepts and management practices before opting for the ILM Level 3 Award in Leadership and Management Course.

ILM Level 3 Award in Leadership and Management Course Overview

While management is the process of organising, directing, and controlling employee activities along with other resources to achieve organisational goals, leadership is defined as a social relationship between two or more people who depend on each other to achieve specific mutual goals in a group setting.

All managers must embrace leadership and management skills because using leadership and management skills can improve their team's performance effectively to achieve the company's desired goal. This training course plays a crucial role in assisting leaders and managers to resolve conflicts in the workplace. Studying this training will help learners gain the ability to perform management tasks like managing projects and leading meetings.

This ILM Level 3 Award in Leadership and Management Training Course by The Knowledge Academy is intended to provide delegates with the knowledge and skills to manage conflict, stress, and quality in the workplace. Throughout this course, delegates will learn how to resolve conflict and create harmony in the workplace. They will also understand the causes and impact of stress in the organisation and how quality is delivered within the workplace.

Course Objectives

  • To improve the internal processes and increase customer satisfaction
  • To implement a quality management system to effectively manage the level of quality
  • To identify and resolve quality-related issues quickly and efficiently
  • To establish the root cause of workplace conflict
  • To get familiar with the stages of conflict and workplace conflict resolution
  • To measure and achieve goals by controlling situations to achieve their objectives.

After attending this training course, delegates will be able to develop their leadership and management skills and build upon leadership capabilities, such as motivating and engaging teams and managing relationships confidently.

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What’s included in this ILM Level 3 Award in Leadership and Management Course?

  • ILM Level 3 Award in Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Award in Leadership and Management Certificate 
  • Digital Delegate Pack 

Show moredown

ILM Level 3 Award in Leadership and Management Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

ILM Level 3 Award in Effective Coaching Assessment

ILM Level 3 Award in Effective Coaching Course Outline

Total CV: 10

Course Outline

Unit 1: Understanding Good Practice in Coaching within an Organisational Context 8585-

300

CV: 3

Module 1: Understand Effective Coaching within an Organisational Context

  • Describe the Purpose of Effective Coaching within an Organisational Context
  • Explain the Role and Responsibilities of an Effective Coach
  • Identify the Skills, Knowledge, and Behaviours Required of an Effective Coach
  • Identify How to Overcome Potential Barriers to Coaching

 Module 2: Understand the Importance of Effective and Ethical Contracting in Coaching

  • Identify Methods to Initiate a Productive Working Relationship with an Individual
  • Explain the Rationale for and Process of Contracting in Coaching
  • Describe What Represents Safe and Ethical Practice in Coaching

Module 3: Understand the Process of Effective Coaching within their Own Workplace

  • Explain How to Manage a Coaching Process Using a GROW, and ACHIEVE Coaching Model
  • Using TGROW Model to Solve Problems
  • Describe a Range of Coaching Tools or Techniques that can be Used to Identify
  • Preferences and Agree Goals or Outcomes to Facilitate the Coaching Process
  • Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Understand the Role of Recording, Reflection, and Supervision in Coaching within their Own Practice or Other Contexts

  • Explain the Purpose of Coaching Records for Coach and Coachee
  • Justify the Importance of Reflective Practice and Supervision within a Coaching Context

Unit 2: Undertaking Coaching within an Organisational Context 8585-301

CV: 4

Module 5: Be Able to Plan and Organise a Minimum of 6 Hours of Effective Coaching with a Maximum of Two Individuals

  • How to Develop a Coaching Plan?
  • What is Coaching in the Workplace and Why is it Important?
  • Types of Contracts and Contracting Process
  • Understanding the Importance of Context in Coaching
  • Customer Feedback Collection Methods

Module 6: Be Able to Undertake and Record a Minimum of 6 Hours of Effective Coaching with a Maximum of Two Individuals

  • Business Coaching Diagnostic Tools
  • Effective Coaching Models to Help Your Clients Grow
  • Coaching Skills
  • Effective Coaching Techniques
  • Behavioural Coaching in the Workplace
  • How Should Coaches Manage Record Keeping?

Module 7: Be Able to Gather Evidence of Ongoing Review of their Own Coaching Practice

  • Reflective Practice
  • Continuous Professional Development
  • How to Collect Training Feedback to Improve Employee Development?
  • Communication Skills and Techniques
  • Coaching Skills for Managers and Tips to Improve Them

Unit 3: Reflecting on Coaching Skills within an Organisational Context 8585-303

CV: 3

Module 8: Be Able to Review the Effectiveness of their Coaching Practice

  • Evidence-Based Coaching
  • Identifying Areas for Personal Development
  • Ethics in Coaching
  • SWOT Analysis

Module 9: Be Able to Plan for their Own Development in Coaching

  • Peer Coaching
  • Benefits to Joining a Professional Association
  • Coaching for Professional Development
  • Creating Coaching Development Plan
  • Benefits of Discussing a Development Plan with a Supervisor
  • Methods of Monitoring Progress and Reviewing a Development Plan
  • Revising and Reviewing Your Personal Development Plan 

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Who should attend this ILM Level 3 Award in Effective Coaching Course?

This ILM Level 3 Award in Effective Coaching Training Course is ideal for learners at all levels who want to develop their knowledge and skills in Effective Coaching within an organisation. This course is especially beneficial for:

  • First-Line Managers
  • Team Leaders
  • Aspiring Coaches
  • HR Professionals
  • Sales Managers
  • Business Consultants
  • Health Coaches

Prerequisites of the ILM Level 3 Award in Effective Coaching Course

 There are no formal prerequisites for this course.

ILM Level 3 Award in Effective Coaching Course Overview

The ILM Level 3 Award in Effective Coaching is a cornerstone for individuals seeking to enhance their coaching skills. In today's fast-paced professional world, the ability to coach and mentor effectively is invaluable. This course offers foundational knowledge and practical skills essential for effective coaching, underlining its significance in personal and professional development.

Understanding and mastering the art of coaching is crucial, particularly for managers, team leaders, and HR professionals. The ILM Level 3 course equips these professionals with the tools to improve team performance, foster a positive work environment, and enhance individual career progression. It's an investment in skills that yield long-term benefits for both the individual and the organisation.

The Knowledge Academy's 2-day training for the ILM Level 3 Award in Effective Coaching is a comprehensive course designed to deliver immediate benefits. Delegates will engage in practical exercises, gaining hands-on experience in coaching techniques. This training not only imparts key skills but also boosts confidence in implementing effective coaching strategies in various organisational settings.

Course Objectives

  • To develop a deep understanding of the principles and practices of effective coaching
  • To enhance communication and interpersonal skills essential for impactful coaching
  • To learn and apply proven coaching methodologies and tools
  • To boost confidence in handling a variety of coaching scenarios and challenges
  • To acquire the ability to foster personal and professional growth through targeted coaching strategies

Upon completing the ILM Level 3 Course in Effective Coaching, delegates will have the knowledge and skills to conduct meaningful coaching sessions. They will be prepared to apply these skills in real-world scenarios, effectively contributing to the development and success of individuals and teams within their organisations.

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What's included in this ILM Level 3 Award in Effective Coaching?

  • ILM Level 3 Award in Effective Coaching Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Award in Effective Coaching Certificate
  • Digital Delegate Pack

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ILM Level 3 Award in Effective Coaching Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

ILM Level 3 Certificate in Leadership and Management Assessment

Course Outline | Certificate in Leadership and Management

Total CV: 14

Course Outline

Unit 1: Understanding Support Services Operations in an Organisation 8600-331

CV: 3

Module 1: Understand the Range of Support Services Required by the Organisation and the Legislation That Impacts on These Services

  • Distinguishing between Hard and Soft Services
  • Identify the Legislation that impacts on these Services

Module 2: Understand What Support Services are and How They are Currently Being Provided and Delivered

  • Role of Service Level Agreements, their Typical Structure and Content
  • Describe How Service Level Agreements are Used with both Customers and Suppliers in Own Organisation
  • Support Services Currently Provided by the Facilities Management Department

Module 3: Understand the Options of Delivering Support Services

  •  Ways of Providing Support Services to Meet Organisational Requirements
  • Explain How the Quality of Support Services is Measured and Monitored

Unit 2: Understanding Performance Management 8600-323

CV: 2

Module 4: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs

  • Value of Formal and Informal Performance Assessment in the Workplace
  • Explain the Role of the First Line Manager in Performance Management

Module 5: Know How to Manage Performance of Individuals in the Team

  • Identify Ways to Ensure Fair and Objective Formal Assessment
  • Explain How to Set SMART Objectives for a Team Member
  • Explain How to Measure Performance Against Agreed Standards

Module 6: Understand the Value of Feedback in the Workplace

  • Explain the Importance of Feedback to Improve Performance
  • Describe How to Give Effective Feedback

Module 7: Know How to Manage Underperformance in the Workplace

  • Identify Potential Areas of Underperformance in the Workplace
  • Causes for Failure to Meet Agreed Performance Levels
  • Describe Actions to Restore Performance to Acceptable Levels

Unit 3: Understanding How to Motivate to Improve Performance 8600-310

CV: 2

Module 8: Understand the Factors that Influence Motivation Levels in the Workplace

  • Define the Term Motivation
  • Describe the Factors that may Affect Motivation Levels in the Workplace
  • Explain How Individual Differences Affect Levels of Motivation in the Workplace
  • Impact on Organisational Performance if Employee Motivation Levels are Low

Module 9: Understand How a Theory of Motivation can be Used to Improve Performance Levels

  • Describe a Recognised Theory of Motivation
  • How Theory of Motivation can be Used to Improve Performance in the Workplace
  • Explain How to Use Employee Engagement to Increase Motivation Levels

Unit 4: Understanding Customer Service Standards and Requirements 8600-306

CV: 2

Module 10: Understand the Legal and Organisational Requirement for Managing Customer Service

  • Describe the Main Legal Rights of Customers
  • Describe an Organisation’s Commitment to Customers
  • Describe the Manager’s Responsibilities in Relation to Customer Service

Module 11: Understand Customer Service Standards

  • Describe the Purpose of Customer Service Standards
  • How Customer Service Standards are Used to Meet Customer Needs

Module 12: Know How to Monitor Customer Service Performance

  • How an Organisation Monitors Customer Service Against the Standards Set
  • How to Use Customer Feedback to Improve Performance

Unit 5: Developing People in the Workplace 8600-405

CV: 5

Module 13: Understand the Importance of Promoting Personal Development

  • Assess the Potential Benefits to the Organisation of Developing Individuals
  • Assess the Benefits to the Individual of Personal Development

Module 14: Be Able to Plan for an Individual’s Development

  • What are Expectations?
  • How to Manage an Individual’s Expectations in Personal Development
  • Case Study: Implementation of Personal Development Plan Scheme in XYZ Company
  • Development Vehicles
  • Develop a Plan to Meet the Identified Development Needs of an Individual

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Who should attend this ILM Level 3 Certificate in Leadership and Management Course?

This ILM Level 3 Certificate in Leadership and Management Training Course is suitable for professionals who want to develop their Leadership and Management skills to effectively lead teams and contribute to the success of their organisation. Professionals who will benefit from this course are:

  • Team Leaders
  • Production Supervisors
  • Operations Managers
  • First Line Managers
  • Marketing Managers
  • General Managers
  • Project Managers

Prerequisites of the ILM Level 3 Certificate in Leadership and Management Course

The prerequisites for the ILM Level 3 Certificate in Leadership and Management Course demand a foundational grasp of Leadership principles, a basic understanding of Management concepts.

ILM Level 3 Certificate in Leadership and Management Course Overview

Leadership and management skills are of utmost importance for any manager to keep their organisation on track. Leadership is about inspiring others, and management is a process of planning, organising, directing, and managing tasks. On the other hand, management involves planning, organising, directing, staffing, and managing resources to achieve a goal.

This ILM Level 3 Certificate in Leadership and Management Training Course focuses on providing learners with the core skills to improve their performance standards. Holding these skills will help learners measure and improve service quality to achieve outstanding performance and become successful leaders.

This 3-day ILM Level 3 Certificate in Leadership and Management Training Course by The Knowledge Academy assists them in developing their management skills and building leadership capabilities such as motivating and engaging teams and managing relationships confidently. During this training course, delegates will cover various concepts such as performance management, customer service standard requirements, and TSP.

Course Objectives

  • To learn about the support services provided by the facilities management department
  • To understand how individual differences, affect the level of motivation in the workplace
  • To acquire knowledge about the value of formal and informal performance assessment in the workplace
  • To attain an understanding of how different factors, affect motivation levels
  • To know how customer service standards are used to meet customer needs
  • To get familiar with the ways to manage an individual’s expectations

After attending this training course, delegates will be able to support service operations in an organisation. They will also be able to build their ability to perform leadership and management tasks, including managing projects, leading meetings, engaging teams, and managing relationships within an organisation effectively.

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What’s included in this ILM Level 3 Certificate in Leadership and Management Course?

  • ILM Level 3 Certificate in Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Certificate in Leadership and Management Certificate 
  • Digital Delegate Pack

Show moredown

ILM Level 3 Certificate in Leadership and Management Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

ILM Level 3 Certificate in Principles of Leadership and Management Course Outline

TCV: 15

Course Outline

Unit 1: Solving Problems and Making Decisions 8606-300

CV= 2

Module 1: Know How to Describe a Problem, its Nature, Scope and Impact

  • Defining Problems
  • Identifying and Structuring Problems
  • Better Decision-Making
  • Creative Problem Solving
  • Ways to Improve Creative Problem-Solving Skills

Module 2: Know How to Gather and Interpret Information to Solve a Problem

  • Difference Between Data and Information
  • Qualitative Data-Collection Methods
  • Use Charts and Graphs Effectively
  • Evidence, Facts and Intuition in Decision Making

Module 3: Know How to Evaluate Options to Make a Decision

  • Decision‐Making Process
  • How to Make Decisions?
  • Techniques and Tools to Help Make Business Decisions
  • Decision Making Techniques to Improve Business Outcomes

Module 4: Know How to Plan, Monitor and Review the Implementation and Communication of Decisions

  • Role of a Team in Decision-Making
  • Benefits of Team Decision-Making
  • Different Types of Decision-Making
  • Role of Communication in Management
  • Decision-Making Strategies for Plan Implementation
  • Planning, Monitoring and Review Techniques Used to Manage Innovation

Unit 2: Leading and Motivating a Team Effectively 8606-341

CV=2

Module 5: Know How to Communicate the Organisations Vision and Strategy to the Team

  • Purpose of Work Teams
  • Importance of the Team
  • Importance of Teamwork in Organisation
  • Team Communication is Important in the Workplace
  • Role of Managerial Communication at Workplace

Module 6: Know How to Motivate and Develop the Team

  • Motivational Factors in a Work Context
  • Importance of Motivational Leadership
  • Motivation Matters in Leadership
  • Leaders Need to Motivate Their Employees
  • Effective Team Development
  • Traits of an Effective Team Leader

Unit 3: Planning Change in the Workplace 8606-302

CV=2

Module 7: Understand the Forces for Change in an Organisation

  • PESTLE Analysis
  • SWOT Analysis

Module 8: Know How to Identify and Plan Change in an Organisation

  • Reason to Use SWOT and PESTLE Analysis
  • Planning for Change
  • Gantt Charts, PERT Charts and PM Planning Tools
  • Human Factor in Change Management
  • Importance of Communication When There is Change in a Company

Unit 4: Understanding Conflict Management in the Workplace 8606-312

CV=1

Module 9: Understand Conflict Management in the Workplace

  • Causes of Conflict at Work
  • Different Stages in a Conflict
  • Effects of Conflict within an Organisation
  • Conflict Prevention and How to Make Conflict Productive?
  • Minimising Conflict in the Workplace
  • Conflict Resolution Techniques in the Workplace

Unit 5: Planning and Monitoring Work 8606-202

CV=2

Module 10: Understand How to Work within the Organisational Guidelines to Achieve Team Goals

  • Process for Planning and Allocating
  • Work Allocation
  • Key Factors for Work Allocation
  • How to Allocate Work- the Process?

Module 11: Understand How to Plan and Allocate Work

  • Plans and Common Planning Tools
  • Work Allocation Procedure
  • Purpose
  • Scope
  • Procedure Overview
  • Procedures
  • Responsibilities of Supervisors
  • Responsibilities of Employees
  • Managing Work Allocation Concerns
  • Work Allocation Disputes

Module 12: Understand How to Monitor A Team’s Performance Against the Plan

  • Allocation of Responsibility
  • Successfully Allocating Work Across Your Team
  • Monitor Your Staff Performance and Increase Motivation
  • How to Monitor the Performance of an Employee?

Unit 6: Maintaining a Healthy and Safe Working Environment 8606-210

CV=1 

Module 13: Understand Responsibilities for Health and Safety

  • Health and Safety Regulations
  • Health and Safety Policy
  • Health and Safety Common Procedures Used by Organisations
  • Procedure for Recording and Reporting Accidents

Module 14: Know How to Conduct a Risk Assessment of the Team’s Work Environment

  • Difference Between Hazard and Risk
  • Risk Assessments
  • Health and Safety Risk Assessment
  • How to Carry Out a Risk Assessment?
  • Ways to Control Hazards and Risk in the Workplace
  • Chemical Safety and Risk Assessments

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Who should attend this ILM Level 3 Certificate in Principles of Leadership and Management Course?

The ILM Level 3 Certificate in Principles of Leadership and Management Course is designed for individuals who want to gain a foundational understanding of Leadership and Management principles. This certificate is particularly beneficial for:

  • Aspiring Team Leaders
  • Emerging Leaders
  • Frontline Employees
  • Junior Supervisors
  • Small Business Owners
  • Team Coordinators

Prerequisites of the ILM Level 3 Certificate in Principles of Leadership and Management Course

There are no formal prerequisites to attend this ILM Level 3 Certificate in Principles of Leadership and Management Training Course.

ILM Level 3 Certificate in Principles of Leadership and Management Course Overview

The ILM Level 3 Certificate in Principles of Leadership and Management offers an essential introduction to key leadership and management principles. In today's dynamic business environment, understanding these principles is crucial for effective team guidance and organisational success. This course provides foundational knowledge, aligning with the latest industry standards and practices.

Mastering ILM Level 3 is vital for current and aspiring managers, team leaders, and professionals seeking to enhance their leadership skills. It's especially beneficial for those aiming to transition into managerial roles, ensuring they are well-equipped with essential management strategies and techniques. The ILM Level 3 Training sets a benchmark for leadership excellence, recognised across various industries.

The Knowledge Academy's 3-day ILM Level 3 Training is a comprehensive course designed to equip delegates with critical management skills. This intensive session focuses on practical applications, empowering delegates to implement effective leadership strategies in their respective roles. With expert guidance, this training ensures a deeper understanding of leadership principles, paving the way for professional growth and certification.

Course Objectives

  • To provide a thorough understanding of fundamental leadership and management principles
  • To develop practical skills essential for effective team management and leadership
  • To enhance decision-making abilities and problem-solving skills in a managerial context
  • To equip delegates with strategies for improving team performance and motivation
  • To prepare delegates for the ILM Level 3 Certification through focused, expert-led training

Upon completion of this course, delegates will possess a solid foundation in leadership and management concepts, as outlined by ILM Level 3. They will be well-prepared to take on managerial roles with confidence and competence.

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What's included in this ILM Level 3 Certificate in Principles of Leadership and Management Course?

  • ILM Level 3 Certificate in Principles of Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Certificate in Principles of Leadership and Management Certification
  • Digital Delegate Pack

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

ILM Level 3 Certificate in Effective Coaching Assessment

ILM Level 3 Certificate in Effective Coaching Course Outline

Total CV: 10

Course Outline

Unit 1: Understanding Good Practice in Coaching within an Organisational Context 8585-300

CV: 3

Module 1: Understand Effective Coaching Within an Organisational Context

  • Describe the Purpose of Effective Coaching Within an Organisational Context
  • Explain the Role and Responsibilities of an Effective Coach
  • Identify the Skills, Knowledge and Behaviours Required of an Effective Coach
  • Identify How to Overcome Potential Barriers to Coaching

Module 2: Understand the Importance of Effective and Ethical Contracting in Coaching

  • Identify Methods to Initiate a Productive Working Relationship with an Individual
  • Explain the Rationale for and Process of Contracting in Coaching
  • Describe What Represents Safe and Ethical Practice in Coaching

Module 3: Understand the Process of Effective Coaching Within their Own Workplace

  • Explain How to Manage a Coaching Process Using a GROW, and ACHIEVE Coaching Model
  • Using TGROW Model to Solve Problems
  • Describe a Range of Coaching Tools or Techniques That can be Used to Identify Preferences and Agree Goals or Outcomes to Facilitate the Coaching Process
  • Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Understand the Role of Recording, Reflection and Supervision in Coaching Within their Own Practice or other Contexts

  • Explain the Purpose of Coaching Records for Coach and Coachee
  • Justify the Importance of Reflective Practice and Supervision within a Coaching Context

Unit 2: Undertaking an Extended Period of Coaching within an Organisational Context 8585-302

CV: 7

Module 5: Be Able to Plan and Organise a Minimum of 12 hours of Effective Coaching with a Maximum of Two Individuals

  • Develop a Coaching Plan
  • Coaching Goals
  • Coachee Learning Outcomes
  • Coaching Agreement
  • Multi-stakeholder Contracting in Executive Coaching

Module 6: Be Able to Undertake and Record a Minimum of 12 hours of Effective Coaching with a Maximum of two Individuals

  • Use Diagnostic or Assessment Tools to Effectively Coach within an Organisational Context
  • Use a Recognised Model of Coach During the Coaching Process which Supports the Individual(s) to Achieve their Goals
  • Demonstrate the Knowledge and Skills of an Effective and Ethical Coach, Including Communication Techniques of Questioning and Listening
  • How Should Coaches Manage Record Keeping?

Module 7: Be Able to Gather Evidence of Ongoing Review of their Own Coaching Practice

  • What is Reflective Practice and its Elements?
  • Coaching with Feedback and Future of Coach Development
  • Communication Skills and Techniques
  • Effective Communication Skills and Giving Feedback in Order to Facilitate Coaching Practice
  • Summarise the Outcomes of Ongoing Supervision of Effective Coaching to Improve Practice

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Who should attend this ILM Level 3 Certificate in Effective Coaching?

This ILM Level 3 Certificate in Effective Coaching Course is ideal for learners who wish to gain the knowledge, skills and confidence to effectively coach or mentor people within an organisation. It is also an ideal qualification for those who wish to commence a career in coaching or mentoring. This course is most beneficial for:

  • Coaches
  • Mentors
  • HR Professionals
  • Training and Development Professionals
  • Business Leaders
  • Sales and Customer Support Leaders

Prerequisites of the ILM Level 3 Certificate in Effective Coaching Course

There are no formal prerequisites for this ILM Level 3 Certificate in Effective Coaching Course Training Course.

ILM Level 3 Certificate in Effective Coaching Course Overview

The ILM Level 3 Certificate in Effective Coaching offers a comprehensive introduction to the essential techniques and theories in coaching. This course is crucial in today’s dynamic work environment, where effective coaching skills are vital for fostering talent, enhancing team performance, and achieving organisational goals. It's an integral part of leadership and personal development.

Understanding and mastering ILM Level 3 Training is vital for managers, team leaders, HR professionals, and those in mentoring roles. This knowledge is key to unlocking potential within teams and individuals, leading to increased productivity, motivation, and job satisfaction. It's especially beneficial for professionals committed to personal growth and effective team management.

The Knowledge Academy’s 2-day training for ILM Level 3 equips delegates with practical coaching skills and insights. This intensive course focuses on real-world application, ensuring delegates can immediately apply learned techniques in their professional roles. The course not only enhances personal leadership styles but also significantly contributes to the professional development of others in their organisation.

Course Objectives

  • To develop a deep understanding of effective coaching principles as outlined in the ILM Level 3 Certification.
  • To acquire practical skills in coaching, including communication, feedback techniques, and goal setting.
  • To enhance leadership and mentoring capabilities through the application of ILM Level 3 methodologies.
  • To understand the ethical considerations and boundaries in coaching.
  • To apply coaching strategies in various professional scenarios, fostering team development and individual growth.

Upon completing this course, delegates will be well-equipped with the knowledge and skills from the ILM Level 3 curriculum. They will be capable of applying effective coaching techniques in their professional lives, thereby enhancing their leadership qualities and positively impacting their teams and organisations.

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What's included in this ILM Level 3 Certificate in Effective Coaching Course?

  • ILM Level 3 Certificate in Effective Coaching Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Certificate in Effective Coaching Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 3 Certificate in Effective Coaching Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

ILM Level 3 Diploma in Leadership and Management Assessment

ILM Level 3 Diploma in Leadership and Management Course Outline

TCV: 37 

Unit 1: 8600-308 Understanding Leadership 

CV: 2  

Module 1: Understand Leadership Styles 

  • Leadership and Management 
  • Key Responsibilities of the Leadership Role 
  • Personal Development as a Leader 

Module 2: Understand Leadership Qualities and Review Own Leadership Qualities and Potential 

  • Leadership      
  • Leadership Theories      
  • Applying Theories and Models of Motivation to Your Leadership 
  • Leadership Style and Culture        
  • Adair’s Functional Leadership Model 
  • Barriers to Leadership Development  

Unit 2: 8600-406 Developing Your Leadership Styles 

CV: 4  

Module 3: Understand the Outcomes of Effective Leadership 

  • Importance of Performance and Engagement in an Organisation  

Module 4: Be Able to Assess Own Leadership Styles   

  • Review Own Leadership Styles by Using a Diagnostic 
  • Assess the Effectiveness of Leadership Styles  

Module 5: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation 

  • Self-Assessment for Leadership Skills 
  • Impact of Changes in the Situation on the Effectiveness of the Adopted Style 
  • Factors that Impact Leadership Effectiveness  
  • Assess Leadership Behaviour in Terms of these Factors  
  • Action Plan for Developing Own leadership Style and Effectiveness 
  • Benefits of Implementing the Action Plan 
  • Explain How You Will Monitor and Evaluate the Action Plan 

Unit 3: 8600-309 Understand How to Establish an Effective Team 

CV: 1  

Module 6: Understand How to Develop and Maintain Effective Working Relationships 

  • Characteristics of Team and Group Type 
  • Policies and Procedures 

Module 7: Understand How to Build a Team 

  • The Communication Cycle  
  • Characteristics of Effective Communication 
  • Trust    
  • Building, Developing and Maintaining Trust  
  • Team Development 

Unit 4: 8600-328 Understand How to Lead Effective Meetings 

CV: 2  

Module 8: Understand How to Prepare and Plan a Meeting 

  • What is Meeting 
  • Types of Meetings 
  • Importance of Meeting at Workplace  
  • Things to Consider in Preparing for Meetings  
  • Information Provided to Meeting Attendees in Advance 

Module 9: Understand How to Manage a Meeting 

  • Personal Development Plan to Improve Performance When Managing Meetings  
  • Minutes of Meetings  
  • One-to-One Meetings 
  • Barriers to Communication in Meetings 

Unit 5: 8600-405 Developing People in the Workplace 

CV: 5  

Module 10: Understand the Importance of Promoting Personal Development 

  • Assess the Potential Benefits to the Organisation of Developing Individuals 
  • Assess the Benefits to the Individual of Personal Development 

Module 11: Be Able to Plan for an Individual’s Development 

  • What are Expectations?
  • How to Manage an Individual’s Expectations in Personal Development 
  • Development Vehicles 
  • Develop a Plan to Meet the Identified Development Needs of an Individual 

Unit 6: 8600-200 Developing Yourself as a Team Leader  

CV: 1  

Module 12: Understand the Role and Responsibilities of the Team Leader 

  • Role and Responsibilities 
  • Explain the Difference Between a Group and a Team  

Module 13: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement 

  • Seek Feedback on Workplace Performance 

Unit 7: 8600-230 Developing Yourself as an Effective Team Member 

CV: 3  

Module 14: Understand What is Meant by Teams and Teamwork 

  • Difference Between a Group and a Team 
  • Describe how a group becomes a team  
  • Characteristics of a Good Team 
  • Advantages of Working in a Team  

Module 15: Understand the Importance of Communication within a Team 

  • Importance of Team Communication 
  • Barriers to Communication that may Prevent a Team from Working Effectively 

Module 16: Know How to Deal with Conflict in a Team 

  • Causes of Conflict in a Team 
  • How Team Members Can Reduce Conflicts? 

Module 17: Review Own Performance as a Team Member 

  • Identify Own Strengths and Weakness as a Team Member  
  • Identify Ways to Improve Own Ability to Function Effectively in a Team 

Unit 8: 8600-218 Leading Your Work Team 

CV: 2  

Module 18: Understand the Difference Between Leadership and Management 

  • Difference Between Leadership and Management 
  • Importance of Leadership Within Own Team 

Module 19: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance 

  • Range of Different Leadership Styles 
  • Effects that Leadership has on a Team Performance  

Unit 9: 8600-341 Leading and Motivating a Team Effectively 

CV: 2  

Module 20: Know How to Communicate the Organisations Vision and Strategy to the Team 

  • Organisational Vision and Mission Statements 
  • Benefits of Effective Communication of the Mission and Purpose 

Module 21: Know How to Motivate and Develop the Team 

  • Drivers of Motivation  
  • Theories of Motivation 
  • Factors Affecting Motivation Levels in Different Situations 
  • Leadership and Motivation  
  • Delegating for Motivation and Performance  
  • Role Design for Motivation  
  • Motivating with Appraisals   

Unit 10: 8600-202 Planning and Monitoring Work  

CV: 2  

Module 22: Understand How to Work within the Organisational Guidelines to Achieve Team Goals 

  • How to Work Within the Organisational Guidelines to Achieve Team Goals  

Module 23: Understand How to Plan and Allocate Work 

  • Understand How to Plan and Allocate Work  

Module 24: Understand How to Monitor a Team’s Performance Against the Plan 

  • Understand How to Monitor a Team’s Performance Against the Plan  

Unit 11: 8600-319 Understanding Organising and Delegating in the Workplace 

CV: 1  

Module 25: Understand How to Organise People to Achieve Objectives 

  • Understanding Organisations 

Module 26: Understand How to Delegate to Achieve Workplace Objectives 

  • Core Management Concepts 

Unit 12: 8600-303 Planning and Allocating Work 

CV: 2  

Module 27: Know How to Plan Work in the Workplace 

  • Planning 
  • Goals and Objectives 
  • The ‘SMART’ Objective Setting Framework 
  • Vision and Mission statements  
  • Action Planning 
  • Resourcing 

Module 28: Know How to Allocate Work to Team Members 

  • Allocation of Responsibility 
  • Monitoring 
  • Time Management 
  • Active Listening 
  • Some Barriers to Effective Communication 
  • Characteristics of Effective Communication 

Module 29: Understand How to Improve the Performance of a Team in Delivering to Plan 

  • Performance Improvement Planning 
  • Allocate Work to Team Members 
  • Assess and Support Team Performance in Achieving Objectives  
  • Resources Required to Complete the Planned Activity 
  • Assess and Support Team Performance in Achieving Objectives 

Unit 13: 8600-323 Understanding Performance Management 

CV: 2  

Module 30: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs 

  • Value of Formal and Informal Performance Assessment in the Workplace 
  • Explain the Role of the First Line Manager in Performance Management  
  • Identify Ways to Ensure Fair and Objective Formal Assessment  
  • Explain How to Set SMART Objectives for a Team Member  

Module 31: Know How to Manage Performance of Individuals in the Team 

  • Explain How to Measure Performance Against Agreed Standards 

Module 32: Understand the Value of Feedback in the Workplace 

  • What is Feedback? 
  • Explain the Importance of Feedback to Improve Performance 
  • Describe How to Give Effective Feedback 

Module 33: Know How to Manage Underperformance in the Workplace 

  • Identify Potential Areas of Underperformance in the Workplace  
  • Causes for Failure to Meet Agreed Performance Levels 
  • Describe Actions to Restore Performance to Acceptable Levels  

Unit 14: 8600-201 Improving Performance of the Work Team 

CV: 1  

Module 34: Understand the Organisation’s Requirements in Relation to Team Performance 

  • Team’s Objectives for Achieving Organisational Targets 

Module 35: Understand How to Address Underperformance 

  • How the Individual Performance of Team Members Affects Performance of Team  
  • Identify Indicators of Underperformance in Relation to Own Team 

Module 36: Understand the Role of Motivation in Improving Performance 

  • Possible Causes of Underperformance 
  • List Actions that could be Taken to Rectify Underperformance 

Unit 15: 8600-310 Understanding How to Motivate to Improve Performance 

CV: 2  

Module 37: Understand the Factors that Influence Motivation Levels in the Workplace 

  • Define the Term Motivation 
  • Describe the Factors that may Affect Motivation Levels in the Workplace 
  • Explain How Individual Differences Affect Levels of Motivation in the Workplace 
  • Impact on Organisational Performance if Employee Motivation Levels are Low  

Module 38: Understand How a Theory of Motivation can be Used to Improve Performance Levels 

  • Describe a Recognised Theory of Motivation 
  • How Theory of Motivation can be Used to Improve Performance in the Workplace 
  • Explain How to Use Employee Engagement to Increase Motivation Levels  

Unit 16: 8600-311 Developing Yourself and Others 

CV: 2  

Module 39: Know How to Identify Development Needs 

  • Development 
  • Elements of Development 
  • Training and Education 

Module 40: Know How to Develop Self and Others to Achieve Organisational Objectives 

  • Benefits of Training and Development  
  • Identifying Developmental Needs 
  • Feedback 

Unit 17: 8600-302 Planning Change in the Workplace 

CV: 2  

Module 41: Understand the Forces for Change in an Organisation 

  • What is Change?   
  • Organisational Change 
  • Drivers of Change 
  • Examples of Drivers of Change  

Module 42: Know How to Identify and Plan Change in an Organisation 

  • Systems and Processes 
  • Benefits of change 
  • Managing Change 
  • Change Process 
  • Key Priorities for Minimising Resistance to Change 

Unit 18: 8600-300 Solving Problems and Making Decisions 

CV: 2  

Module 43: Know How to Describe a Problem, its Nature, Scope and Impact 

Problem and Decision 

  • Main Approaches to Problem Solving 

Module 44: Know How to Gather and Interpret Information to Solve a Problem 

  • The 5 Ws of Communicating Decisions 

Module 45: Know How to Evaluate Options to Make a Decision 

  • Advantages of Group Decision Making 

Module 46: Know How to Plan, Monitor and Review the Implementation and Communication of Decisions 

  • Planning and Monitoring Techniques 
  • Stakeholder Mapping 

Unit 19: 8600-334 Understanding and Developing Relationships in the Workplace 

CV: 2  

Module 47: Understand the Needs and/or Expectations of Others 

  • Definition to Relationships and Stakeholders 
  • Benefits of Knowing What Stakeholders Needs 

Module 48: Know How to Meet the Needs and/or Expectations of Others 

  • Identifying Stakeholder Needs 
  • Delivering on Agreed Actions 
  • Effective Collaboration  
  • Features of Effective Collaboration   

Module 49: Know How to Manage Relationships where it is not Possible to Meet the Needs and/or Expectations of Others 

  • Stakeholder Consultation and Engagement 
  • Consultation Methods  
  • Effective Communication

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Who should attend this ILM Level 3 Diploma in Leadership and Management Course?

The ILM Level 3 Diploma in Leadership and Management Course is intended for individuals who are in or aspiring to be in supervisory or first-line management roles. This course is particularly beneficial for:

  • Team Leaders
  • Supervisors
  • First-line Managers
  • Shift Leaders
  • Frontline Managers
  • Departmental Managers
  • Assistant Managers

Prerequisites of the ILM Level 3 Diploma in Leadership and Management Course

There are no formal prerequisites to attend this ILM Level 3 Diploma in Leadership and Management Training Course.

ILM Level 3 Diploma in Leadership and Management Course Overview

ILM (The Institute of Leadership and Management) is a leading training provider of leadership and management qualifications globally. Management is the process of dealing with, engaging, and controlling the tasks or people in an organisation to achieve specific goals. Leadership also plays an essential role in achieving goals as it helps motivate others to follow your lead.

A person who is responsible for planning, staffing, motivating, leading, directing, controlling, supervising, and managing tasks should develop leadership and management skills. Holding the skills and knowledge of leadership and management will surely help you climb the ladder of success in terms of value and career opportunities.

This 5-day ILM Level 3 Diploma in Leadership and Management training course will provide delegates with a broader understanding of key leadership and management skills, and an understanding of how to apply them in their workplace. Delegates will complete a variety of modules, enabling them to challenge themselves and develop new skills. They will also have the golden opportunity to obtain training from our expert trainers who have years of experience in teaching leadership and management training courses.

Course Objectives

  • To get familiar with how to plan and allocate work
  • To learn the importance of performance and engagement in an organisation
  • To recognise how to monitor and evaluate the action plan
  • To develop a plan to meet the identified development needs of an individual
  • To gain knowledge about establishing an effective team
  • To devise a strategy for improving your own leadership style and effectiveness

After attending this interactive training course, delegates will be able to work effectively and collaboratively with their teams to achieve the best results. They will also be able to implement their management and leadership skills successfully in the organisations.

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What's included in this ILM Level 3 Diploma in Leadership and Management Course?

  • ILM Level 3 Diploma in Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Diploma in Leadership and Management Certificate
  • Digital Delegate Pack

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ILM Level 3 Diploma in Leadership and Management Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344767897 or Enquire.

ILM Level 3 FAQs

ILM stands for the Institute of Leadership & Management, a prominent organisation offering leadership and management qualifications.
The ILM Level 3 Course is a training course designed for aspiring or first-line managers, focusing on core leadership and management skills to enhance their ability to lead teams effectively.
With an ILM Level 3 Certification, you can improve your leadership skills, enhance your resume, and prepare for management roles, improving team performance and operational efficiency.
Yes, ILM Level 3 Courses are internationally recognised, providing a respected certification that is valued by employers worldwide.
Yes, ILM Level 3 is worth it for professionals seeking to develop their leadership abilities, gain a competitive edge in the job market, and progress in their careers.
Various industries, including business, healthcare, education, and public service, value ILM Level 3 for roles that require effective leadership and management skills.
Preparation involves understanding the course content, assessing your current leadership skills, and being ready to engage actively in learning and applying new concepts.
Yes, many providers offer ILM Level 3 Courses online, allowing flexible learning that can fit around your other commitments.
Benefits include acquiring key management skills, enhancing leadership effectiveness, gaining a recognised qualification, and improving career prospects.
Completing the training opens up opportunities in management and leadership roles across various sectors, enhancing your potential for career advancement.
This course is ideal for aspiring leaders, supervisors, and first-line managers looking to develop their leadership and management skills.
Yes, the ILM Level 3 course is accredited by the Institute of Leadership & Management, ensuring it meets high-quality standards.
There are no formal prerequisites to take this course.
Visit The Knowledge Academy’s official website to register for this course.
You'll learn key leadership and management concepts, including how to manage teams, improve communication, and enhance performance.
The training includes modules on leadership theory, practical management skills, assessments, and access to learning resources.
Topics include leadership styles, team dynamics, communication, problem-solving, and decision-making, among others.
The duration of this course spans 1 to 5 days.
If you face any issues in accessing the course materials, then you can reach out to our customer support team who will provide you with quick assistance to resolve the issue.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Conda Certification Course.
Please see our ILM Level 3 courses available in the United Kingdom
The Knowledge Academy is the Leading global training provider for ILM Level 3.
The training fees for ILM Level 3 in the United Kingdom starts from £2995.
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