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CRM Training | CRM Training Courses

  • Learn how to manage interactions with customers in business to business sales
  • Develop the ability to handle a variety of situations
  • Improve business performance
  • Learn how to deal with difficult customer relationships
  • Course delivered by world class training instructors
  • Training in luxury nationwide venues
  • The training course includes materials
  • Book Online or Call 01344 203999 to speak to a training advisor today

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
Customer Relationship Management 07/04/2017 Poole
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Teesside
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Darlington
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Guildford
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Buxton
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 London
1 day £1299 Book now Enquire
Customer Relationship Management 07/04/2017 Doncaster
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Preston
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Newcastle
1 day £1499 Book now Enquire
Customer Relationship Management 07/04/2017 Edinburgh
1 day £1499 Book now Enquire
Customer Relationship Management 07/04/2017 Bromley
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Maidstone
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Peterborough
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Harrogate
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Warrington
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Swindon
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Heathrow
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Corby
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Bracknell
1 day £1699 Book now Enquire
Customer Relationship Management 07/04/2017 Watford
1 day £1699 Book now Enquire

Course Information (Top) | View Dates & Pricing

Overview

Introduction

Customer Relationship Management (CRMis a strategy for managing interactions with customers in business to business sales and services. The course takes this strategy to strengthen your existing customer engagement skills. The course will also enable the development of new techniques and approaches that you can apply to enhance your customers’ experience.

Pre-Requisites

There is no pre-requisite for this course.

Who should attend?

Anyone in a sales or business development role responsible for relationships with customers, clients or sales prospects. This will develop the ability to handle a variety of situations and issues fundamental to providing effective customer service.

What will you learn?

  • Use your action plan based on the principles of Customer Relationship Management to provide exceptional customer service
  • Apply ‘The Likeable Organisation’ to achieve success with challenging relationships
  • Balance your need to increase income from customers with improving customer relationships

Course Outline

  • Relationships with existing customers – how healthy are they; how do we identify how they feel about us?
  • Principles of ‘The Likeable Organisation’. What it is and how to enhance your personal attributes to achieve it
  • The language and communication skills for successful interactions
  • Development of a toolkit to build stronger and long lasting customer relationships
  • How measuring customer relationships can enable greater business success
  • The role of transactional analysis in customer relationship management
  • Management strategy that will improve your business performance
  • Contrast successful and difficult customer relationships – what can we learn from successful relationships to improve the difficult ones?
  • Understand your personal impact on customers and identify ways to strengthen relationships
  • Identify an effective Customer Relationship
  • Handle difficult, demanding and complaining customers – understand techniques to help in difficult situations
FAQs
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • What time shall I arrive at the venue?

    Please arrive at the venue for 08:45am

  • What are the pre-requisites?

    There is no pre-requisite for this course.

  • What exam do I need to take?

    There is no exam.

  • What does The Knowledge Academy provide me on the course?

    The Knowledge Academy provides you with materials, an experienced instructor and refreshments.

  • Do you have a dress code?

    We recommend smart/casual attire.

  • What are the timings of the course?

    The course starts at 9am and will finish around 5pm.

  • What is the experience of the instructor delivering my course?

    All of our instructors are fully accredited and have over ten years of experience.

What's Included?
  • Materials
  • Experienced Instructor
  • Refreshments
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