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Course Information

Administering Cisco Unified Communications Manager

By the end of the course, you will be able to:

  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups

The course covers the following topics:

Module: Introduction to IP Telephony

  • Exploring IP Telephony
  • Explain the differences between the traditional voice and the IP telephony networks
  • Explain the role of the publisher and subscriber servers in the IP telephony network
  • Distinguish between the various services that are provided on the servers
  • Describe the intracluster communications between the servers
  • Illustrate the scalability of a single cluster and the use of dedicated servers
  • Describe the 1:1 and 2:1 clustering options for redundancy and high availability
  • Discuss the hardware that is used to support the server software

Describing Deployment Models

  • Define the single-site deployment for a single cluster
  • Define the single-site, colocated deployment for the Cisco Unified Communications Manager Business Edition
  • Describe the centralized call-processing deployment for a single cluster with remote physical locations
  • Explain the distributed call-processing deployment for multiple clusters with multiple physical locations
  • Describe the distributed single cluster call-processing deployment for a single cluster in separated physical locations
  • Discuss the combination of the four deployments to provide a hybrid combination suitable for any specific organization

Understanding Advanced Multisite Features

  • Describe the need for CAC in an IP telephony network
  • Explain the function of AAR in a centralized deployment
  • Describe the function of SRST in a centralized cluster environment

Module: Defining the Basic Configuration

  • Logging In to Cisco Unified Communications Manager
  • Explain how to log in to administration, serviceability, and reporting applications. Discuss the functions and features of these applications and navigation between them
  • Explain the process of logging in to the Cisco Unified Operating System Administration and the Cisco Unified Disaster Recovery applications. Discuss the functions and features of these applications
  • Discuss logging in to the command line interface and its various commands, functions, and features

Examining Basic Server Configuration

  • Explain DNS and how to eliminate reliance upon DNS within the server configuration
  • Describe how to edit the enterprise parameters to prepare for phone registration

Describing Multilevel Administration

  • Explain the steps to configure multilevel administration
  • Create end users using Cisco Unified Communications Manager Administration
  • Create new roles, copy existing roles, and use standard roles
  • Create new user groups, copy existing user groups, and use standard user groups
  • Assign users to the various user groups to allow various privileges

Configuring DRS Backup and Restore Procedures

  • Describe the steps to create a backup of Cisco Unified Communications Manager using the Disaster Recovery System
  • Explain the procedures to restore the system to a previous backup point

Module: User Administration

  • Understanding User Configuration
  • Describe the various methods of creating users in Cisco Unified Communications Manager
  • Explain the association of devices to users in user management
  • Describe the assignment of users to user groups

Using the User Web Pages

  • Describe the purpose of the user web pages in Cisco Unified Communications Manager
  • Explain the user perspective of using the user web pages to configure the various user features

Module: Exploring Phone Registration and Cisco Unified IP Phones

  • Configuring System Parameters
  • Describe configuration for autoregistration of phones
  • Describe configuring Unified CM groups for redundancy and load sharing
  • Explain date/time group configuration
  • Discuss various codecs and region configuration
  • Explain location configuration
  • Describe AAR and Cisco Unified SRST configuration
  • Describe configuration of device pools
  • Describe configuration steps for creating a DHCP server within the cluster
  • Explain device defaults configuration
  • Describe configuration options for enterprise and service parameters
  • Describe the licensing process for endpoints and servers

Supporting Cisco Unified IP Phones

  • Describe the various Cisco Unified IP phone model families and the differences between them
  • Describe the specific features that are available in each phone model
  • Describe the purpose, configuration, and features of the phone button template
  • Describe the purpose, configuration, and features of the softkey template

Exploring Phone Registration and IP Phone Communications

  • Describe in detail the manual registration and autoregistration processes for Cisco Unified IP phones, including how to configure a phone and directory numbers
  • Complete phone and DN configuration
  • Describe the protocols that are used and the communication between the subscriber and Cisco Unified IP phones

Utilizing the Bulk Administration Tool (BAT)

  • Provide an overview of BAT and its features, purpose, and function
  • Explain the configuration steps for using BAT to create phones and users
  • Describe TAPS

Module: Basic Route Plan Configuration

  • Implementing Dial Plan Connectivity
  • Describe the role of a dial plan and the issues that are related to dial plan design
  • Define trunks and the various trunk types, and describe how they are used
  •  Provide an overview of gateways and gateway types, and describe how they are used

Creating Route Plans

  • Define the various route patterns and wildcards that are used for internal and external calling
  • Explain how digit analysis makes dialing decisions
  • Describe route patterns, route lists, and route groups
  • Configure FAC, and CMC for cost control or accounting

Module: Route Filters and Digit Manipulation

  • Configuring Translation Patterns and Route Filters
  • Describe the behavior and configuration of translation patterns
  • Explain the 9.@ pattern and its use in route filters
  • Explain the function and configuration of route filters with the use of DDI and the Route Plan Report

Implementing Digit Manipulation

  • Describe DDI and its function in the route pattern configuration
  • Provide a detailed description of transformation masks, and their function, purpose, and configuration
  • Explain and run a Route Plan Report

Module: Class of Control

  • Defining Class of Control
  • Describe the need for class of control within the IP telephony network
  • Provide a detailed description of partitions and their configuration
  • Describe CSSs, their configuration, and their relationship to partitions
  • Explain the configuration of the PLAR application

Using Class of Control Features

  • Provide a detailed description of call restriction between class of user and geographic location
  • Explain time-of-day routing using time periods and time schedules
  • Describe the traditional and the line/device approach to CSS management

Module: Understanding Media Resources

  • Defining Media Resources
  • Describe the various media resources that are available when the Cisco IP Voice Media Streaming App is activated
  • Explain the function and configuration of conference bridges
  • Describe MTPs
  • Provide a description of the transcoder and its use, function, and configuration
  • Explain how to configure an MOH server
  • Describe the purpose of the annunciator and its configuration

Exploring Media Resource Management

  • Describe media resource management and how resources are allocated
  • Explain the configuration of MRGs
  • Explain the configuration of MRGLs

Module: Features and Services

  • Describing Basic Features
  • Describe the functions and configurations of the Call Park and Directed Call Park features
  • Explain the Call Pickup and Group Call Pickup features and configurations
  • Provide a detailed description of the Cisco Call Back feature and the creation of the softkey templates
  • Explain shared lines and the Barge and Privacy features

Exploring Hunt Groups

  • Provide an overview of hunt group configuration and its components (line group, hunt list, and hunt pilot)
  • Explain the configuration of the line group and the assignment of DNs
  • Describe the configuration of the hunt list and assignment of line groups
  • Explain the detailed configuration of the hunt pilot and assignment of the hunt list
  • Describe the final forwarding features and their purpose in hunt groups
  • Describing Phone Services
  • Provide an overview of Cisco IP Phone Services
  • Explain the configuration of Cisco IP Phone Services



  • Lab 2-1: Performing General Administration
  • Lab 2-2: Configuring Basic Settings
  • Lab 2-3: Backing Up and Restoring the Publisher
  • Lab 3-1: Creating and Associating Users
  • Lab 4-1: Configuring the System to Support Cisco IP Phones
  • Lab 4-2: Using the Cisco Unified Communications Manager BAT
  • Lab 5-1: Configuring Basic Dial Plan Elements
  • Lab 6-1: Configuring Complex Dial Plan Elements
  • Lab 7-1: Implementing Calling Privileges and Restrictions
  • Lab 8-1: Configuring Media Resources
  • Lab 9-1: Configuring User Features
  • Lab 9-2: Configuring Hunt Groups and Call Coverage

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Who should attend this Cisco Training Course?

The course is mainly aimed at those who will be working in Level 1 and Level 2 support roles involving Cisco Unified Communication Manager. Possible job roles include:

  • Phone network administrators
  • Data system administrators
  • Entry-level network engineers


Before attending, you should meet the following prerequisites:

  • Basic knowledge of the Windows desktop environment
  • Basic knowledge of IP and networking or voice networks is suggested, but not required

Administering Cisco Unified Communication Manager Course Overview

This 3-day entry-level course provides system administrators and networking professionals with an understanding of Cisco Unified Communications Manager 8.0. Beginning with the concepts of IP telephony, including its function, features and configuration, it then looks at a wide range of supporting system concepts, such as clustering, the creation of phones and users, route plans, digit manipulation, media resources, and phone features.

Note that the course focuses on the administration of Cisco Unified Communications Manager and not a deployment or underlying network issues. 

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There is no exam with this course.

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions


There are no prerequisites for the course, but basic knowledge of IP and networking or voice networks is suggested.
No, no exam is necessary.
Your instructor will be an expert with Cisco technologies and IP telephony.
Please arrive at the venue at 8:45 am.
The price for Administering Cisco Unified Communications Manager certification in the United Kingdom starts from £4095
The Knowledge Academy is the Leading global training provider in the world for Administering Cisco Unified Communications Manager.
Please see our Cisco Training courses available in the United Kingdom

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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