Administering Cisco Unified Communications Manager Overview

Administering Cisco Unified Communications Manager Course Outline 

Module 1: Administration Overview

  • Cisco Unified CM Administration Overview
  • Operating System Administration Overview
  • Cisco Unified Serviceability Overview
  • Cisco Unified Reporting Overview
  • Disaster Recovery System Overview
  • Bulk Administration Tool Overview
  • Sign In to Administrative Interfaces
  • Reset the Administrator or Security Password
  • Shut Down or Restart the System

Module 2: Manage Users

  • User Access
  • User Access Configuration Task Flow
  • Disable Inactive User Accounts
  • Set up a Remote Account
  • Manage End Users
  • Manage Application Users

Module 3: Manage Devices

  • Phone Management Overview
  • Phone Button Template
  • Phone Management Tasks
  • Manage Device Firmware
  • Manage Infrastructure Overview
  • Manage Infrastructure Task Flow

Module 4: Manage the System

  • Monitor System Status
  • Alarms
  • Audit Logs
  • Call Home
  • Serviceability Connector
  • Simple Network Management Protocol
  • Services
  • Trace
  • View Usage Records
  • Manage Enterprise Parameters
  • Manage the Server

Module 5: Manage Reports

  • Serviceability Reports Archive
  • Cisco Serviceability Reporter Configuration Task Flow
  • Consolidated Data Reporting
  • System Requirements
  • UI Components
  • Supported Reports
  • Diagnostics and Reporting Overview
  • Diagnostics and Reporting Configuration Task Flow

Module 6: Manage Security

  • Manage SAML Single Sign-On
  • Manage Certificates
  • Manage Bulk Certificates
  • Manage IPSec Policies
  • Manage Credential Policies

Module 7: IP Address, Hostname, and Domain Name Changes

  • Pre-Change Tasks and System Health Checks
  • IP Address and Hostname Changes
  • Domain Name and Node Name Changes
  • Post Change Tasks and Verification
  • Troubleshooting Address Change Issues

Module 8: Disaster Recovery

  • Back Up the System
  • Restore
  • Restore Task Flow
  • Data Authentication
  • Alarms and Messages
  • License Reservation
  • Restore Interactions and Restrictions

Module 9: Troubleshooting

  • Troubleshooting Overview
  • Troubleshooting Tools
  • Opening a Case with TAC

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Who should attend this Administering Cisco Unified Communications Manager Course?

The Administering Cisco Unified Communications Manager Training Course is designed for professionals responsible for deploying and managing Cisco Unified Communications Manager (CUCM) solutions. This Cisco Training is essential for those aiming to enhance their skills in configuring and administering voice and video communication systems. Here are the professionals who can benefit from attending this Cisco Training :

  • Network Administrators
  • Unified Communications Specialists
  • Network Engineers
  • System Engineers
  • Telecommunications Managers and Technicians
  • VoIP Engineers
  • Network Administrators

Prerequisites of the Administering Cisco Unified Communications Manager Course

There are no formal prerequisites to attend this Administering Cisco Unified Communications Manager Training Course. However, delegates should be familiar with basic networking concepts, IP, and VoIP technologies.

Administering Cisco Unified Communication Manager Course Overview

The Administering Cisco Unified Communications Manager (ACUCM) Training Course is specifically designed for professionals who aim to manage and configure a Cisco Unified Communications solution. This Cisco Certification focuses on Cisco Unified Communications Manager (CUCM), the call routing and signalling component of the Cisco Unified Communications software. It covers a range of topics, including CUCM architecture, deployment, endpoint and user configuration, and call routing. Participants learn how to use CUCM administration interfaces, manage devices within CUCM, and maintain a reliable communications network.

The benefits of the ACUCM Training Course are manifold, particularly for IT professionals working in communications management. Firstly, it provides in-depth knowledge and practical skills in managing Cisco's Unified Communications Manager, an essential tool for modern communication networks. This understanding is crucial for ensuring efficient, secure, and reliable communication within an organisation. Secondly, the course equips participants with the ability to effectively configure and troubleshoot the CUCM environment, enhancing their problem-solving skills.

Attending The Knowledge Academy's 3-day Administering Cisco Unified Communications Manager Training Course offers specific benefits to participants. It enhances their career prospects by providing them with a specialised skill set that is highly sought after in the IT and communications industry. The Cisco Certification obtained upon completion of the course is a testament to their expertise in managing Cisco Unified Communications solutions, making them valuable assets to current or potential employers.

Course Objectives

  • To gain an in-depth understanding of Cisco Unified Communications Manager's architecture, features, and functionalities
  • To develop the skills necessary to configure, manage, and troubleshoot CUCM
  • To learn to effectively identify and resolve common issues within the CUCM environment, enhancing system reliability and performance
  • To apply theoretical knowledge in practical scenarios, gaining hands-on experience in managing a real-time communications system
  • To prepare for relevant Cisco certification online, demonstrate expertise in Unified Communications solutions

The Administering Cisco Unified Communications Manager Training Course aims to equip participants with a comprehensive skill set for managing Cisco’s Unified Communications solutions. This Cisco Training Course not only provides theoretical knowledge but also emphasises practical application, preparing participants for real-world challenges and enhancing their professional capabilities in the ever-evolving field of IT communications.

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What’s included in this Administering Cisco Unified Communications Manager Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Administering Cisco Unified Communications Manager Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Administering Cisco Unified Communications Manager. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Administering Cisco Unified Communications Manager, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Administering Cisco Unified Communications Manager. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Administering Cisco Unified Communications Manager sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Administering Cisco Unified Communications Manager at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Administering Cisco Unified Communications Manager offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Administering Cisco Unified Communications Manager FAQs

There are no prerequisites for the course, but basic knowledge of IP and networking or voice networks is suggested.
No, no exam is necessary.
Your instructor will be an expert with Cisco technologies and IP telephony.
Please arrive at the venue at 8:45 am.
The training fees for Administering Cisco Unified Communications Manager certification in the United Kingdom starts from £2995
The Knowledge Academy is the Leading global training provider for Administering Cisco Unified Communications Manager.
Please see our Cisco Training courses available in the United Kingdom
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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