Cisco Training | Administering Cisco Unified Communications Manager Training in Virtual

Administering Cisco Unified Communications Manager Course Outline

Module 1: Administration Overview

• Cisco Unified CM Administration Overview
• Operating System Administration Overview
• Cisco Unified Serviceability Overview
• Cisco Unified Reporting Overview
• Disaster Recovery System Overview
• Bulk Administration Tool Overview
• Sign In to Administrative Interfaces
• Reset the Administrator or Security Password
• Shut Down or Restart the System

Module 2: Manage Users

• User Access
• User Access Configuration Task Flow
• Disable Inactive User Accounts
• Set up a Remote Account
• Manage End Users
• Manage Application Users

Module 3: Manage Devices

• Phone Management Overview
• Phone Button Template
• Phone Management Tasks
• Manage Device Firmware
• Manage Infrastructure Overview
• Manage Infrastructure Task Flow

Module 4: Manage the System

• Monitor System Status
• Alarms
• Audit Logs
• Call Home
• Serviceability Connector
• Simple Network Management Protocol
• Services
• Trace
• View Usage Records
• Manage Enterprise Parameters
• Manage the Server

Module 5: Manage Reports

• Serviceability Reports Archive
• Cisco Serviceability Reporter Configuration Task Flow
• Consolidated Data Reporting
• System Requirements
• UI Components
• Supported Reports
• Diagnostics and Reporting Overview
• Diagnostics and Reporting Configuration Task Flow

Module 6: Manage Security

• Manage SAML Single Sign-On
• Manage Certificates
• Manage Bulk Certificates
• Manage IPSec Policies
• Manage Credential Policies

Module 7: IP Address, Hostname, and Domain Name Changes

• Pre-Change Tasks and System Health Checks
• IP Address and Hostname Changes
• Domain Name and Node Name Changes
• Post Change Tasks and Verification
• Troubleshooting Address Change Issues

Module 8: Disaster Recovery

• Back Up the System
• Restore
• Restore Task Flow
• Data Authentication
• Alarms and Messages
• License Reservation
• Restore Interactions and Restrictions

Module 9: Troubleshooting

• Troubleshooting Overview
• Troubleshooting Tools
• Opening a Case with TAC

Who Should Attend this Administering Cisco Unified Communications Manager Course?

The Administering Cisco Unified Communications Manager Training Course is designed for professionals responsible for deploying and managing Cisco Unified Communications Manager (CUCM) solutions. This training is essential for those aiming to enhance their skills in configuring and administering voice and video communication systems. Here are the professionals who can benefit from attending this Cisco Training:

• Network Administrators
• Unified Communications Specialists
• Network Engineers
• System Engineers
• Telecommunications Managers and Technicians
• VoIP Engineers
• Network Administrators

Prerequisites of the Administering Cisco Unified Communications Manager Course

There are no formal prerequisites to attend this Administering Cisco Unified Communications Manager Training Course. However, delegates should be familiar with basic networking concepts, IP, and VoIP technologies.

Administering Cisco Unified Communication Manager Course Overview

Administering Cisco Unified Communications Manager Training introduces the principles of managing and maintaining Cisco Unified Communications Manager (CUCM). It covers user administration, system monitoring, security, disaster recovery, and troubleshooting.

This training develops knowledge of CUCM administration, system configuration, security management, reporting, and backup procedures. Delegates learn how to manage users and devices, monitor system performance, implement security policies, and maintain business continuity.

This 3-Day course by The Knowledge Academy enables delegates to apply CUCM administration practices in professional environments. Delegates can administer CUCM systems, manage communications infrastructure, and support reliable, unified communications services.

Administering Cisco Unified Communications Manager Course Objectives

• To gain an in-depth understanding of Cisco Unified Communications Manager's architecture, features, and functionalities
• To develop the skills necessary to configure, manage, and troubleshoot CUCM
• To learn to effectively identify and resolve common issues within the CUCM environment, enhancing system reliability and performance
• To apply theoretical knowledge in practical scenarios, gaining hands-on experience in managing a real-time communications system
• To prepare for relevant Cisco Certifications online, demonstrate expertise in Unified Communications solutions
• To administer CUCM users, devices, security, and disaster recovery processes effectively

Upon completion of this training, delegates will be equipped with both theoretical knowledge and practical skills, enabling them to tackle real-world challenges confidently. This Cisco Certification enhances their professional capabilities in the fast-paced and evolving field of IT communications.

What’s Included in this Administering Cisco Unified Communications Manager Course?

• World-Class Training Sessions from Experienced Instructors
• Administering Cisco Unified Communications Manager Certificate
• Digital Delegate Pack