Business Analysis Training | Creating Effective Stakeholder Engagement Training in Virtual

Creating Effective Stakeholder Engagement Course Outline

Module 1: Stakeholders

• Introduction to Stakeholder Analysis
• Stakeholder Management Lifecycle
• Stakeholders Engagement
• Stakeholders
• Stakeholder Groups
• Identify Stakeholders
• Stakeholder Management
• Grid Categories
• Stakeholder Analysis Techniques and Prioritisation
• Why is Stakeholder Management Important?
• Stakeholder Management Plan

Module 2: Communication

• Communication Process
• Barriers to Communication
• Semantic Barrier, Physical, and Psychological
• Introduction to Active Listening

Module 3: Working with Stakeholder Groups

• Groups Vs Teams
• Types of Teams
• Team Roles at Work
• Based on Adair’s Three Circle Model
• Learning Cycle and Styles

Module 4: Facilitated Workshops

• Introduction to Facilitated Workshops
• Examples of Facilitated Events
• Roles in a Facilitated Workshop
• Structure of a Facilitated Workshop
• Aspects for Successful Facilitation
• Facilitation Behaviours
• Techniques

Module 5: Rapport

• Nature of ‘Rapport’
• MBTI®
• Techniques for Creating and Sustaining Rapport
• Rapport Face-to-Face
• Building Rapport
• NLP: Neuro-Linguistic Programming
• Mirror, Match, and Pace
• Rapport Over the Phone
• Rapport via Email
• How to Avoid Destroying Rapport?

Module 6: Creative Problem-Solving

• Introduction to Creative Problem-Solving
• Barriers to Creativity
• Creative Problem-Solving Process
• Understanding the Situation

Module 7: Managing Expectations

• Why Does Expectation Matter?
• Categories of Expectation
• Sources of Expectations: Controllable and Uncontrollable Expectation Creators
• Process for Managing Expectations

Module 8: Negotiating with Stakeholders

• Definition to Negotiation
• Principles of Negotiation
• Negotiation Outcome
• Dovetailing
• Four Stages of Principled Negotiation
• BATNA
• Process for Successful Negotiation

Module 9: Managing Conflict

• Roots of Conflict: Goals, Judgments, and Values
• Options for Conflict Resolution
• Conflicting Objectives of Stakeholders and Balancing Conflicts
• Thomas-Kilmann Conflict MODE Instrument

Who should attend this Creating Effective Stakeholder Engagement Training?

This Creating Effective Stakeholder Engagement Course is ideal for those who actively participate in project development initiatives and those who want to learn how to effectively engage with stakeholders to achieve project goals. The following professionals can benefit from attending this Stakeholder Engagement Training course:

• Project Managers
• Business Analysts
• Communication Specialists
• Department Heads
• Corporate Strategy Executives
• Public Relations Professionals
• Corporate Social Responsibility (CSR) Professionals

Prerequisites of the Creating Effective Stakeholder Engagement Training

There are no formal prerequisites for this Creating Effective Stakeholder Engagement Course. However, a basic understanding of Project Management concepts will be beneficial.

Creating Effective Stakeholder Engagement Training Course Overview

This Creating Effective Stakeholder Engagement Course, tailored for Business Analysts, delves deep into the art of forging robust relationships with stakeholders. Understanding their needs and concerns is paramount for successful project outcomes. By honing these skills, professionals can elevate their strategic insight, ensuring project alignment with organisational goals and stakeholder expectations. This course navigates the nuanced landscape of stakeholder interactions, which is vital for any proficient Business Analyst.

Proficiency in stakeholder engagement is essential for Business Analysts, Project Managers, and professionals aspiring to excel in roles that require effective communication and collaboration. Business Analysts, in particular, should aim at mastering this subject, as it is a fundamental aspect of their role and a key criterion for obtaining a certification as a Business Analyst.

This intensive 1-day training offered by The Knowledge Academy is tailored to empower delegates with the knowledge and practical skills needed to excel in stakeholder engagement. Through interactive sessions, real-world case studies, and hands-on exercises, delegates will learn to identify, assess, and manage stakeholders effectively. These Business Analyst Certifications ensure that you can communicate and align stakeholder interests, creating a positive impact on project success and overall business performance.

Course objectives

• To learn how to define the needs and aspirations of their stakeholders
• To develop a planned approach to connecting with each of the stakeholders
• To align the stakeholder engagement plan with the overall strategy
• To become familiar with how to manage stakeholders effectively
• To understand the adequate negotiation techniques in different situations
• To design and develop a strategy for the engagement of stakeholders

After completing the Creating Effective Stakeholder Engagement Course, delegates will be well-equipped to navigate the complex landscape of stakeholder engagement, adding significant value to their organisations. Whether you are a seasoned professional or new to the field, this Business Analyst Certification is your gateway to unlocking new career opportunities and achieving success in your Business Analyst journey.

What’s Included in this Creating Effective Stakeholder Engagement Training?

• World-Class Training Sessions from Experienced Instructors
• Creating Effective Stakeholder Engagement Certificate
• Digital Delegate Pack