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ITIL® Training - ITIL® Certification - ITIL® V3

  • Our ITIL courses are accredited by BCS and based on the latest version of ITIL®
  • Includes official training course material, exams and certificates
  • ITIL® is a globally recognised qualification for effective IT Service Management
  • Official 2 day course in luxury nationwide venues
  • Earning potential with ITIL® qualification  between £40k to £70k *

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
ITIL® Foundation 10/31/16 Toronto
2 days $1495 Book now Enquire
ITIL® Foundation 11/14/16 Calgary
2 days $1795 Book now Enquire
ITIL® Foundation 11/14/16 Montreal
2 days $1795 Book now Enquire
ITIL® Foundation 11/14/16 Edmonton
2 days $1895 Book now Enquire
ITIL® Foundation 11/21/16 Vancouver
2 days $1495 Book now Enquire
ITIL® Foundation 11/21/16 Halifax
2 days $1695 Book now Enquire
ITIL® Foundation 11/21/16 Mississauga
2 days $1795 Book now Enquire
ITIL® Foundation 11/28/16 Toronto
2 days $1495 Book now Enquire
ITIL® Foundation 11/28/16 Ottawa
2 days $1585 Book now Enquire
ITIL® Foundation 12/12/16 Montreal
2 days $1795 Book now Enquire
ITIL® Foundation 12/12/16 Calgary
2 days $1795 Book now Enquire
ITIL® Foundation 12/12/16 Edmonton
2 days $1895 Book now Enquire
ITIL® Foundation 12/19/16 Toronto
2 days $1495 Book now Enquire
ITIL® Foundation 12/19/16 Vancouver
2 days $1495 Book now Enquire
ITIL® Foundation 12/19/16 Halifax
2 days $1695 Book now Enquire
ITIL® Foundation 12/19/16 Mississauga
2 days $1795 Book now Enquire
ITIL® Foundation 12/29/16 Ottawa
2 days $1585 Book now Enquire
ITIL® Foundation 01/02/17 Montreal
2 days $1795 Book now Enquire
ITIL® Foundation 01/09/17 Ottawa
2 days $1585 Book now Enquire
ITIL® Foundation 01/09/17 Toronto
2 days $1595 Book now Enquire

Course Information (Top) | View Dates & Pricing


The Knowledge Academy

ITIL Training

What is ITIL?

Information Technology Infrastructure Library (ITIL) is a set of rules and guidelines that are used for IT Service management. The framework’s main function is to ensure the IT side of the business is united with the business requirements and help it achieve its targets.

ITIL Foundation Course

This certification will provide you with everything needed to pass the ITIL Foundation exam. Using classroom based learning with a combination of presentations, exercises and discussions, the ITIL training course will cover the key principles and concepts of ITIL, preparing you for the exam which is taken on the final day. Passing the ITIL Foundation will allow you to go on to achieve the higher levels of ITIL certification.

Pre-Course Reading

  • We recommend you read 'An Introductory Overview of ITIL® V3'.
  • This will be provided as a PDF document.


Our ITIL Foundation courses are open to everyone and there are no prerequisites.

Who Should Attend?

We recommend this course to anybody who is interested in learning more about the ITIL methodologies.

ITIL Course Structure

  • Two days of classroom-based learning covering the key principles of ITIL training.
  • The exam is on the last day and lasts 1 hour.

Course Content

The ITIL course covers the following topics:

Service Management as a Practice:

  • Efficient development of new services and the improvement of existing services.
  • Good practice.
  • Functions, Roles and Processes.

Service Strategy:

  • Types of Service Provision.
  • Service Portfolio Management.
  • Financial Management.
  • Demand Management.
  • Business case.

Service Design:

  • Service Catalogue Management.
  • Supplier Management.
  • Service Level Management.
  • Availability Management.
  • Capacity Management.
  • IT Service Continuity Management.
  • Information Security Management.

Service Transition:

  • Service Asset and Configuration Management.
  • Change Management.
  • Knowledge Management.
  • Release and Deployment Management.

Service Operation:

  • day-to-day, business as usual activities.
  • Incident Management.
  • Problem Management.
  • Request Fulfilment.
  • Event Management.
  • Access Management.
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management.

Continual Service Improvement:

  • how to improve the cost effectiveness and efficiency of service provision.
  • CSI Model.
  • Deming Cycle.

ITIL Foundation Exam

  • Multiple choice
  • 40 questions
  • 1 hour
  • Pass mark is 65%

Why choose The Knowledge Academy?

  • We give you a comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams
  • We make the learning experience enjoyable
  • We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
  • We provide dedicated learning support so you never feel alone
  • Our courses are hands-on, using real-world examples
  • As a market leader, we have an extremely high global pass rate
  • Over 90% of our delegates come back to us for additional courses
  • We have the best instructors in the industry which is reflected in our position as the market leader for professional learning
  • We provide value for money and trained over 25,000 delegates in 2014
  • We have some of the most luxurious course venues worldwide

Click ‘Book Now’ or ‘Enquire’ next to the date of your choice and our expert advisors will be in touch.

What should I study after ITIL Foundation?

ITIL Foundation is just the beginning of the ITIL qualification stream. If you’re looking to learn how to practically implement what you’ve learned into the workplace, you could study for ITIL Practitioner. Alternatively, if you’re looking for more knowledge-based specialisms or interested in a certain part of the ITIL lifecycle, you could look at the ITIL Intermediate qualifications, which are divided into two categories: Service Lifecycle and Service Capability. Studying enough ITIL Intermediate modules will allow you to take the Managing Across the Lifecycle (MALC) module and achieve ITIL Expert status.

ITILCase Study

The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL helped them improve their management of technology and has remained a key part of the organisation ever since.

Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organisation.

To implement ITIL successfully, the IRS focused on training their executive teams to see the benefits of ITIL. This ensured the roll out of ITIL was fully supported, with proper funding available.

As a result of its successful implementation of ITIL, the IRS earned level 3 certification for its use of ITIL in 2012, bringing it up to “world-class” standing.

ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

BCS Membership

Included in your professional certification is a year’s free membership of BCS, The Chartered Institute for IT.

A BCS membership provides exclusive access to the best tools for career development and progression. With the letters AMBCS after your name, you’ll be able to let employers know you’re committed to the industry and follow the BCS code of conduct. You’ll have access to all the resources you need to continue your learning, including libraries of industry reports, white papers and books. Finally, you’ll be able to attend meetings and share knowledge with like-minded BCS professionals local to your area, or connect with them online on discussion forums.

Don’t miss out on this exclusive chance to be part of a professional community.

  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • Is this course accredited?

    Yes, it is accredited by BCS, The Chartered Institute for IT.

  • What experience does the course instructor have?

    Our ITIL instructors are all fully qualified in the teaching of ITIL and have years of experience using it.

  • What does The Knowledge Academy provide me with on the course?

    We provide pre-course reading, The Knowledge Academy courseware folder, official certificates and refreshments.

  • Does the course include exams?

    Yes, the course includes the ITIL Foundation exam.

  • What is the format of the exam?

    The exam consists of 40 questions in a multiple choice format.

  • What are the hours of the course?

    9am to 5pm.

  • What time shall I arrive at the venue?

    Please arrive at your training venue for 08:45am.

  • How long until I receive course confirmation details?

    You will receive confirmation details as soon as your place has been booked and confirmed.

What's Included?
  • The Knowledge Academy Courseware Book
  • One year’s free BCS, The Chartered Institute for IT, Associate membership
  • Pre-Course Material
  • Exam
  • Certificate
  • Experienced Instructor
  • Refreshments

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