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Classroom Training

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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

In-house Training

Our In-house training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

IIn-house courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-house training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support

ITIL® Training

ITIL® is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL® features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.

ITIL® Training Courses

ITIL® Training Information

What is ITIL®?

ITIL® is a framework for managing IT services from inception through to development and improvement. Developed over many years from the experiences of businesses and the UK government, ITIL® is based on global best practice for delivering value from IT.

ITIL® training approaches to service management from the perspective of a lifecycle, with five core publications which cover each lifecycle stage. These are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (CSI).

ITIL® has its roots in a UK government department called the CCTA (Central Computer and Telecommunications Agency), who in the 1980s developed a set of standard practices for IT management. Organisations around Europe began to use the method in the 90s, with the second version of ITIL® arriving in 2001 and Version 3 is released in 2007.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Yes, our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Yes, our courses are available all over the world in 196 countries, and our ITIL® online courses and virtual training can be accessed anywhere.
That depends on the certification you choose. Course durations are as follows; ITIL® Foundation - 2 days, ITIL® Practitioner - 2 days, ITIL® Service Lifecycle - 3 days, ITIL® Service Strategy - 5 days, and ITIL® MALC – 5 days.
If you are convinced you have gone as far as you’d like to go with ITIL®, there are a number of options for what to study next. If you’d like to enter the world of project management, you could study PRINCE2® Foundation. As ITIL® and PRINCE2® are both AXELOS products, they complement each other and are designed to work together. In larger organisations and at the enterprise level, COBIT is a good complement to ITIL® because it provides a structure for effective IT governance with a broader scope of coverage. DevOps and ITIL® is also a combination worth looking at. The two approaches, although quite different in some ways, both seek to deliver the same goal: value to the business by focusing on the customer.
As an AXELOS ATO (Accredited Training Organisation) and Strategic Partner, all our ITIL® courses include the relevant examinations as part of the fee.
ITIL® 4 Foundation has no prerequisite, but every certification afterwards does. ITIL® Practitioner and the ITIL® Intermediates have a prerequisite of ITIL® Foundation. Those taking the ITIL® MALC exam must hold ITIL® Foundation certification and have gained 17 credits throughout the ITIL® scheme by studying ITIL® Foundation and a selection of ITIL® Intermediate qualifications.

ITIL® Training

ITIL® training is supported by a comprehensive certification scheme which spans the entire IT service lifecycle, from design to delivery and improvement, and the entire range of ITIL® knowledge from Foundation to Expert.

ITIL® 4 Foundation Training

The ITIL® scheme starts with ITIL® 4 Foundation an entry level qualification which introduces the basic principles and elements of ITIL for those new to it.

ITIL® Practitioner Training

ITIL® Practitioner follows on from ITIL® Foundation and is designed for those looking to adopt and adapt ITIL® into their organisation. It provides guidance for using the Continual Service Improvement (CSI) approach to identify and deliver service improvements.

ITIL® Intermediate Courses

ITIL® Intermediate qualifications are divided into two groups depending on what area of ITIL® they cover: Service Lifecycle or Service Capability. Each one focuses on a different area of the lifecycle and candidates can take as many or as few certifications as they choose.

The Knowledge Academy can Provide the Following ITIL® Intermediate Courses;

ITIL® Service Lifecycle Modules:

  • ITIL® Service Lifecycle - Service Operation
  • ITIL® Service Lifecycle - Service Transition
  • ITIL® Service Lifecycle - Continual Service Improvement
  • ITIL® Service Lifecycle - Service Design
  • ITIL® Service Lifecycle - Service Strategy

ITIL® Service Capability Modules: 

  •  ITIL® Service Capability - Service Offerings & Agreements
  •  ITIL® Service Capability - Release, Control & Validation
  •  ITIL® Service Capability - Planning, Protection and Optimization
  •  ITIL® Service Capability - Operational Support and Analysis

ITIL® Expert Courses

The ITIL® training courses are rounded off by ITIL® Expert, which certifies knowledge of all areas of the IT Service Management Lifecycle and is gained upon passing the Managing Across The Lifecycle (MALC) exam. 

The Knowledge Academy can Provide ITIL® Service Lifecycle - Managing Across The Lifecycle, a 5-day course with the MALC exam on the last day.


ITIL Training | Individual Benefits

The benefits for individuals of completing an ITIL® course include:

  • Learn how IT processes can be linked together for maximum effectiveness
  • Understand how to apply tools and techniques to improve delivery of services
  • Use best practice to deliver customer service-optimised results
  • Communicate effectively using common terminology
  • Join an international ITSM community of professionals
  • Advance your career with internationally respected certification

ITIL Training | Business Benefits

The benefits of completing an ITIL® course for businesses include:

  • Ensure IT services align business objectives
  • Support and enable business change
  • Effectively manage risk in line with business needs
  • Minimise service disruption
  • Create and demonstrate value for your services
  • Establish a framework for continual service improvement

Reasons to choose
ITIL® Training

  • The world’s leading IT service management framework

  • Used for IT services around the world for over 30 years

  • Ensures continual quality and improvement of IT services

  • Provides a common approach and shared terminology

  • Manages the entire service lifecycle from development to improvement

Why choose
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Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various Delivery Methods

Flexible delivery methods are available depending on your learning style.

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Resources Included

Resources are included for a comprehensive learning experience.

Dates & Prices

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Key points about this course

Duration: 2 days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

PDU's Awarded: 18

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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