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Course Information

ITIL® 4 Specialist: High Velocity IT Training Course Outline

Module 1: Introduction to ITIL® High-Velocity IT (HVIT)

  • Introduction to ITIL® 4: High-Velocity IT (HVIT)
  • ITIL® 4 HVIT and the Service Value Chain

Module 2: Key Concepts of High-Velocity IT

  • High-Velocity IT
  • Digital Technology
  • Operational Technology
  • Digital Organisation
  • Digital Transformation
  • IT Transformation
  • IT Transformation – Model 1
  • IT Transformation – Model 2
  • IT Transformation – Model 3
  • IT Transformation
  • Digital Products and Services
  • High-Velocity IT Objectives
  • Key Characteristics of HVIT

Module 3: Adopting the ITIL Service Value System to Enable High-Velocity IT

  • Mapping Operating Models
  • Digital Products Lifecycles
  • ITIL Service Value Chain
  • Service Value Chain Activities and DevOps
  • Service Consumer
  • Service Consumer’s Perspective
  • Interacting Service Value Chains
  • Example Service Value Streams Referring to Service Value Chain Activities
  • Value Streams

Module 4: Four Dimensions of Service Management

  • Four Dimensions of Service Management Including the Six PESTLE Factors
  • Organisation and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors Streams and Processes

Module 5: High-Velocity IT Culture

  • Key Behaviour Patterns
  • Accept Ambiguity and Uncertainty
  • Trust and Be Trusted
  • Continually Raise the Bar
  • Help Get Customers’ Jobs Done
  • Commit to Continual Learning
  • Models and Concepts of HVIT Culture
  • Models and Concepts and Related Key Behaviour Patterns
  • Purpose
  • Ethics
  • Why Ethics is Important?
  • Education
  • Organisational Design
  • Habits and the Role of Failure
  • Ethics and Artificial Intelligence
  • Techno-Ethics (Tethics) Topics for Discussion
  • Safety Culture
  • Lean Culture
  • Elements of Lean Culture
  • ITIL® Continual Improvement Model
  • Toyota Kata
  • OODA Loop
  • Key Characteristics of High-Velocity IT
  • Lean
  • Agile
  • Resilient
  • Continuous
  • Combining HVIT Characteristics to Co-Create Value
  • Design Thinking
  • Working in Complex Environments
  • Complexity Thinking
  • Cynefin Framework

Module 6: High-Velocity IT Techniques

  • High-Velocity IT Techniques

Module 7: Techniques for Valuable Investments

  • Techniques for Valuable Investments
  • Prioritisation Techniques
  • Cost of Delay
  • Buy/Hold/Sell
  • Other Techniques
  • Minimum Viable Products and Services
  • Practices for Which Minimum Viable Product is Relevant
  • Product or Service Ownership
  • Practices for Which Product or Service Ownership is Relevant
  • A/B Testing
  • Practices for Which A/B Testing is Relevant
  • Portfolio Management
  • Relationship Management

Module 8: Techniques for Fast Development

  • Infrastructure as Code
  • Practices for Which Infrastructure as Code is Relevant
  • Loosely Coupled Information System Architecture
  • Practices for Which Loosely Coupled Information System Architecture is Relevant
  • Reviews
  • Retrospectives
  • Practices for Which Retrospectives Are Relevant
  • Blameless Post-Mortems
  • Practices for Which Blameless Post-Mortems Are Relevant
  • Continual Business Analysis
  • Faster Value Realisation with an Iterative Approach
  • Practices for Which Continual Business Analysis is Relevant
  • Continuous Integration, Continuous Delivery, and Continuous Deployment
  • Practices for Which CI/CD are Most Relevant
  • Continuous Testing
  • Types of Software Testing
  • Practices for Which Continuous Testing is Most Relevant
  • Kanban
  • Practices for Which Kanban is Relevant

Module 9: Techniques for Resilient Operations

  • Techniques for Resilient Operations
  • Technical Debt
  • Practices for Which Technical Debt is Relevant
  • Chaos Engineering
  • Chaos Monkey
  • Practices for Which Chaos Engineering is Relevant
  • Definition of Done
  • Definition of Ready
  • Practices for Which the Definition of Done is Relevant
  • Version Control
  • AIOps
  • Practices for Which AIOps is relevant
  • ChatOps
  • Practices for Which ChatOps is Relevant
  • Site Reliability Engineering
  • Practices for Which SRE is Relevant
  • Service Continuity Management
  • Infrastructure and Platform Management

Module 10: Techniques for Co-Created Value

  • Service Experience
  • Practices for Which Service Experience is Relevant

Module 11: Techniques for Assured Conformance

  • DevOps Audit Defense Toolkit
  • Practices for Which the DevOps Audit Defense Toolkit is Relevant
  • DevSecOps
  • Practices for Which DevSecOps is Relevant
  • Peer Review
  • Practices for Which Peer Review is Relevant
  • HVIT Summary

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Who should attend this ITIL® 4 Specialist: High-Velocity IT Training Course?

This ITIL® 4 Specialist: High-Velocity IT Course is designed for IT professionals who work within or towards high-velocity environments and are frequently associated with digital transformation projects. It is beneficial for a variety of professionals such as:

  • IT Project Managers
  • IT Programme Managers
  • Service Managers
  • Quality Assurance (QA) Managers
  • Business Relationship Managers
  • Business Analysts
  • DevOps Engineers

Prerequisites of the ITIL® 4 Specialist: High-Velocity IT Training Course

Holding an ITIL® 4 Foundation Certification is a must before attending this ITIL® 4 Specialist: High Velocity IT Course.

ITIL® 4 Specialist: High Velocity IT Training Course Overview

This ITIL® 4 Specialist: High Velocity IT Training Course provides a thorough understanding of the methods in which digital organisations and digital operating models work in high velocity environments, emphasising on quick delivery of products and services to achieve high value.

The ITIL® 4 Specialist: High Velocity IT Training Course consists of the use of working practices like Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing etc.

This ITIL® 4 Course also concentrates on the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
  • Availability management
  • Capacity and performance management
  • Infrastructure and platform management monitoring and event management
  • Problem management
  • Service continuity management
  • Relationship management
  • Service design
  • Service desk
  • Information security management
  • Risk management

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What’s included in this ITIL® 4 Specialist: High-Velocity IT Training Course?

  • ITIL® 4 Specialist: High-Velocity IT Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: High-Velocity IT Certificate
  • Digital Delegate Pack

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Official Axelos ITIL® 4 Specialist: High Velocity IT Exam Information

The ITIL® 4 Specialist: High-Velocity IT module helps you with converging business and IT goals, recognising and managing complex adaptive systems, bridging the development and operations gap, and improving performance with Lean, Agile, and DevOps. 

  • Question Type: Multiple Choice 
  • Total Questions: 40  
  • Total Marks: 40 Marks  
  • Pass Mark: 70%, or 28/40 Marks 
  • Duration: 90 Minutes 
  • Open Book/ Closed Book: Closed Book

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

What our customers are saying

ITIL® 4 Specialist: High Velocity IT Training FAQs


Please arrive at the venue at 8:45am.
We can provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 3 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The course fee includes the exam and a comprehensive candidate pack featuring presentation slides, exercises, and sample examinations.
The price for ITIL® 4 Specialist: High Velocity IT Training certification in Canada starts from CAD3995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: High Velocity IT Training.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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