Course information

ITIL® 4 Specialist Certification: High Velocity IT Training Course Outline

Module 1: Introduction to ITIL® High-Velocity IT (HVIT)

  • Introduction to ITIL® 4: High-Velocity IT (HVIT)
  • ITIL® 4 HVIT and the Service Value Chain

Module 2: Key Concepts of High-Velocity IT

  • High-Velocity IT
  • Digital Technology
  • Operational Technology
  • Digital Organisation
  • Digital Transformation
  • IT Transformation
  • IT Transformation – Model 1
  • IT Transformation – Model 2
  • IT Transformation – Model 3
  • IT Transformation
  • Digital Products and Services
  • High-Velocity IT Objectives
  • Key Characteristics of HVIT

Module 3: Adopting the ITIL Service Value System to Enable High-Velocity IT

  • Mapping Operating Models
  • Digital Products Lifecycles
  • ITIL Service Value Chain
  • Service Value Chain Activities and DevOps
  • Service Consumer
  • Service Consumer’s Perspective
  • Interacting Service Value Chains
  • Example Service Value Streams Referring to Service Value Chain Activities
  • Value Streams

Module 4: Four Dimensions of Service Management

  • Four Dimensions of Service Management Including the Six PESTLE Factors
  • Organisation and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors Streams and Processes

Module 5: High-Velocity IT Culture

  • Key Behaviour Patterns
  • Accept Ambiguity and Uncertainty
  • Trust and Be Trusted
  • Continually Raise the Bar
  • Help Get Customers’ Jobs Done
  • Commit to Continual Learning
  • Models and Concepts of HVIT Culture
  • Models and Concepts and Related Key Behaviour Patterns
  • Purpose
  • Ethics
  • Why Ethics is Important?
  • Education
  • Organisational Design
  • Habits and the Role of Failure
  • Ethics and Artificial Intelligence
  • Techno-Ethics (Tethics) Topics for Discussion
  • Safety Culture
  • Lean Culture
  • Elements of Lean Culture
  • ITIL® Continual Improvement Model
  • Toyota Kata
  • OODA Loop
  • Key Characteristics of High-Velocity IT
  • Lean
  • Agile
  • Resilient
  • Continuous
  • Combining HVIT Characteristics to Co-Create Value
  • Design Thinking
  • Working in Complex Environments
  • Complexity Thinking
  • Cynefin Framework

Module 6: High-Velocity IT Techniques

  • High-Velocity IT Techniques

Module 7: Techniques for Valuable Investments

  • Techniques for Valuable Investments
  • Prioritisation Techniques
  • Cost of Delay
  • Buy/Hold/Sell
  • Other Techniques
  • Minimum Viable Products and Services
  • Practices for Which Minimum Viable Product is Relevant
  • Product or Service Ownership
  • Practices for Which Product or Service Ownership is Relevant
  • A/B Testing
  • Practices for Which A/B Testing is Relevant
  • Portfolio Management
  • Relationship Management

Module 8: Techniques for Fast Development

  • Infrastructure as Code
  • Practices for Which Infrastructure as Code is Relevant
  • Loosely Coupled Information System Architecture
  • Practices for Which Loosely Coupled Information System Architecture is Relevant
  • Reviews
  • Retrospectives
  • Practices for Which Retrospectives Are Relevant
  • Blameless Post-Mortems
  • Practices for Which Blameless Post-Mortems Are Relevant
  • Continual Business Analysis
  • Faster Value Realisation with an Iterative Approach
  • Practices for Which Continual Business Analysis is Relevant
  • Continuous Integration, Continuous Delivery, and Continuous Deployment
  • Practices for Which CI/CD are Most Relevant
  • Continuous Testing
  • Types of Software Testing
  • Practices for Which Continuous Testing is Most Relevant
  • Kanban
  • Practices for Which Kanban is Relevant

Module 9: Techniques for Resilient Operations

  • Techniques for Resilient Operations
  • Technical Debt
  • Practices for Which Technical Debt is Relevant
  • Chaos Engineering
  • Chaos Monkey
  • Practices for Which Chaos Engineering is Relevant
  • Definition of Done
  • Definition of Ready
  • Practices for Which the Definition of Done is Relevant
  • Version Control
  • AIOps
  • Practices for Which AIOps is relevant
  • ChatOps
  • Practices for Which ChatOps is Relevant
  • Site Reliability Engineering
  • Practices for Which SRE is Relevant
  • Service Continuity Management
  • Infrastructure and Platform Management

Module 10: Techniques for Co-Created Value

  • Service Experience
  • Practices for Which Service Experience is Relevant

Module 11: Techniques for Assured Conformance

  • DevOps Audit Defense Toolkit
  • Practices for Which the DevOps Audit Defense Toolkit is Relevant
  • DevSecOps
  • Practices for Which DevSecOps is Relevant
  • Peer Review
  • Practices for Which Peer Review is Relevant
  • HVIT Summary

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Who should attend this ITIL® 4 Specialist: High-Velocity IT Training Course?

This ITIL® 4 Specialist: High-Velocity IT Certification Course is designed for IT professionals who work within or towards high-velocity environments and are frequently associated with digital transformation projects. It is beneficial for a variety of professionals such as:

  • IT Project Managers
  • IT Programme Managers
  • Service Managers
  • Quality Assurance (QA) Managers
  • Business Relationship Managers
  • Business Analysts
  • DevOps Engineers

Prerequisites of the ITIL® 4 Specialist: High-Velocity IT Training Course

Holding an ITIL® 4 Foundation Certification is a must before attending this ITIL® 4 Specialist: High Velocity IT Course.

ITIL® 4 Specialist: High Velocity IT Training Course Overview

The ITIL® 4 Specialist: High-Velocity IT Training is a specialised course aimed at equipping IT professionals with the knowledge and skills needed to thrive in a fast-paced, digital environment. In today's rapidly evolving IT landscape, this course is essential for individuals seeking to understand and implement IT practices that enable organisations to deliver high-speed services while maintaining quality and resilience.

IT managers, service managers, DevOps engineers, and anyone involved in IT service delivery should prioritise participating in the ITIL® 4 Specialist: High Velocity IT Training Course. This course is particularly relevant for professionals working in organisations that prioritise agility, innovation, and rapid deployment of IT services.

This 2-day ITIL Certification Course covers a wide range of topics, including agile methodologies, lean principles, DevOps practices, and cloud computing. Participants will learn how to leverage these concepts to accelerate service delivery, increase agility, and drive continuous improvement.

Course Objectives

  • To understand the principles and concepts of high-velocity IT in the context of digital transformation
  • To learn how to apply agile methodologies and DevOps practices to accelerate service delivery
  • To explore lean principles and techniques for optimising workflows and reducing waste
  • To understand the role of automation, cloud computing, and containerisation in high-velocity IT
  • To develop skills in building resilient and scalable IT systems that can adapt to change quickly
  • To empower IT professionals to drive innovation, agility, and continuous improvement within their organisations

Upon completion of the ITIL® Course, participants will be equipped with the knowledge, skills, and confidence needed to implement high-velocity IT practices and drive digital transformation within their organisations. They will be better prepared to meet the demands of a rapidly changing digital landscape, deliver value to customers at high speed, and maintain a competitive edge in the market.

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What’s included in this ITIL® 4 Specialist: High-Velocity IT Certification Course?

  • ITIL® 4 Specialist: High-Velocity IT Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: High-Velocity IT Certificate
  • Digital Delegate Pack

Official Axelos ITIL® 4 Specialist: High Velocity IT Exam Information

The ITIL® 4 Specialist: High-Velocity IT module helps you with converging business and IT goals, recognising and managing complex adaptive systems, bridging the development and operations gap, and improving performance with Lean, Agile, and DevOps. 

  • Question Type: Multiple Choice 
  • Total Questions: 40  
  • Total Marks: 40 Marks  
  • Pass Mark: 70%, or 28/40 Marks 
  • Duration: 90 Minutes 
  • Open Book/ Closed Book: Closed Book

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Our Windsor venue

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IT support is on hand to sort out any unforseen issues that may arise.

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­­­­Windsor, a city in the Canadian province of Ontario, has an average population of roughly 210,900 spread across 56.49 square miles of land.  At The Knowledge Academy, we offer 50,000 classroom based training courses throughout the different areas of Windsor, in order to enhance people’s learning in an array of subject areas.  Education in Canada is generally funded by federal, provincial, and local governments; the system is divided into primary, secondary and post-secondary education and is operated under provincial jurisdiction.  On the whole, there are 190 days in a school year, starting in September and ending towards the last Friday of June.  Some popular and highly regarded universities in Canada include: the University of Toronto (notable alumni including: William Lyon Mackenzie King, Vincent Massey, Donald Sutherland and Lesra Martin), the University of British Columbia (notable alumni including: Eddie Peng, Justin Trudeau and Nardwuar the Human Serviette), and the University of Alberta (notable alumni including: Dayo Wong, George Stanley and Beverley McLachlin). 

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Address

Comfort Inn & Suites Ambassador Bridge
2330 Huron Church Road
Windsor
Ontario
N9E 3S6

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist High Velocity IT Training in Windsor. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist High Velocity IT Training in Windsor, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Leverage benefits offered from a certification that fits your unique business or project needs

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® 4 Specialist High Velocity IT Training in Windsor FAQs

This course on ITIL® 4 Specialist: High Velocity IT brings knowledge of modern IT practices and principles of digital transformation, agile, and lean methodologies. It helps in gaining the needed skills for managing IT-enabled systems that have high velocity and further develops the ability to adapt and deliver value within rapidly changing business landscapes.
Some of the core benefits that one gets through the ITIL 4 Specialist High Velocity IT Course are advanced IT service management knowledge, how to manage the high-velocity IT service effectively, and a qualification that will be an addition toward better career opportunities. This places the professional at a place where they can make the right impact toward growing the organisation based on efficient practices in IT.
The knowledge the delegates are expected to be able to build from this ITIL® 4 Specialist High Velocity IT Certification Course includes managing high-velocity IT services, digital transformation, agile, and lean practices to enhance IT performance optimisation, among several others. The course enables the delegates to improve their ability in adopting fast changes, increasing collaboration, and growing innovation within IT service delivery.
Yes, there are prerequisites for the ITIL® 4 Specialist High Velocity IT Training Course. Individuals must hold the ITIL 4 Foundation Certification to ensure delegates have a foundational understanding before diving into specialised high-velocity IT practices.
In this ITIL® 4 Specialist High Velocity IT Certification Course, delegates will have a 2-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This ITIL® 4 Specialist High Velocity IT Course has a duration of 2 days.
Yes, upon successful completion of the course, delegates will receive a ITIL® 4 Specialist High Velocity IT Certification. This qualification validates their expertise in managing high-velocity IT services and demonstrates their proficiency in applying
The High Velocity IT Training is, quite literally, up to the minute with current trends in the industry. It covers fresh information about digital transformation, agile methodologies, and lean principles so that delegates leave the training armed with the most relevant skills needed to face the challenges of an IT environment that never stands still.
The ITIL® 4 Specialist High Velocity IT (HVIT) exam can be challenging, focusing on applying ITIL principles in high-velocity environments, requiring a good grasp of the materials.
The ITIL® 4 Specialist High Velocity IT (HVIT) exam could be difficult for practicing ITSM in high-velocity environments since it requires referring to the best material.
The Knowledge Academy in Windsor is a coveted training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending an ITIL® 4 Specialist High Velocity IT Training.
The training fees for ITIL® 4 Specialist: High Velocity IT Certification Course certification in Windsor starts from CAD3395
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: High Velocity IT Certification Course.
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Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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