close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

Change Management Training courses

accredited by

CCMP (TKA), on behalf of TKA

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Official Professional Change Management (CPCM) Exam

Certified Professional Change Management (CPCM) Course Outline

Our Professional Change Management training course explores the following areas:

Module 1: Introduction to CPCM

  • What is CPCM?
  • What is Business Change?
  • The Benefits and Risks of Business Change

Module 2: Organisational Change

  • Business Transformation
  • Business Transformation Stages
  • Factors for Success
  • Risk Management
  • Process Mapping
  • Evaluating Existing Processes
  • Identifying Areas for Improvement
  • Aligning Organisation Structure and Job Roles
  • Implementing and Operating New Changes
  • Stakeholder Engagement

Module 3: Approaches to Change

  • Individual Change
    • The ‘People’ Side of Change
    • Five Elements of Individual Change
  • Team Change
  • Organisational Change
    • Organisational Readiness
    • Why is Change Required?
  • Lead Change

Module 4: Change Impact and Analysis

  • Planning and Measuring Change
  • Directing Change
  • Perspectives and Responses
  • Exploring Change Failure
  • Influences and Concerns
  • Change Principles
  • Communication
  • Overcoming Challenges
  • Maintaining Change

Show moredown

Who should attend this Change Management Course?

This CPCM training course is intended for those all those involved with/impacted by the process of change, from junior team members, to Change Managers. The course will also benefit anyone looking to develop their knowledge of Change Management methodology.


Certified Professional Change Management​ Prerequisites

There are no formal prerequisites, therefore anyone with an interest in initiating Business Change can attend.

Certified Professional Change Management (CPCM) Course Overview

Change within any organisation is unavoidable, necessary, and occurs regularly, so businesses require individuals who are capable of effectively handling change processes.

Therefore, Change Management certifications are globally recognised, and our training course is no exception. With The Knowledge Academy, delegates will acquire all the fundamental knowledge needed to emerge as a competent Change Management Professional in just two days. A comprehensive range of content will be explored, which ensures all delegates evolve from this training course with a confident understanding of the impact change can have.

Particularly, knowledge of how to negotiate and implement change in the workplace is becoming an ever-increasing business asset, as organisations try to keep up with the constantly advancing, and competitive, market environment. Thus, it is crucial for businesses to enforce changes at a fast but manageable pace, and respond to the impact of change as quickly as it's industry and competitors. The need for this means that our CPCM training is greatly desirable, and attracts much interest from organisations who wish to achieve change results.

Our Certified Professional Change Management training course is specifically designed to help individuals become effective and pivotal implementers of business change - transforming organisations and business processes, by following logical and informed procedures. This well-established CPCM certification will explore a variety of areas that need to be considered when an organisation undergoes widespread fundamental changes, from the hiring and firing of employees and departmental restructuring, to coping with the effects of fast-moving business change.

During this CPCM course, which is acknowledged worldwide, delegates will acquire an understanding of what is needed to achieve successful business transformation, risk evaluation, and how to align new changes within an organisation's best-practice framework. The four universal approaches that determine the successful implementation of business change, including structural team alterations, organisational changes, individual adaptations, and managerial advancement, will also be examined in detail to ensure that Change Management Professionals undertaking our course are well equipped and prepared to initiate large-scale Change Plans.

Additionally, this course will provide delegates with knowledge of how to handle the impact of change, change adversity, overcoming challenges, and addressing change failure - from both a theoretical and practical perspective.

Show moredown

What's Included in this Change Management Course?

This CPCM course includes the following:

  • The Certified Professional Change Management (CPCM) Examination
  • The Knowledge Academy CPCM Manual
  • Certificates
  • Experienced CPCM Instructor
  • Refreshments

Show moredown

Certified Professional Change Management Exam Information

In order to acquire this Certified Professional Change Management (CPCM), delegates will need to pass an examination that tests their acquired knowledge. The exam is included with the course fee and will take place at the end of day two. The exam format is detailed below:

  • 40 questions
  • Multiple choice questions
  • Duration of 1 hour
  • 65% Pass Mark Required
  • Closed Book

Show moredown

accredited by

Change Management (APMG), on behalf of APMG

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

Official APMG Change Management Foundation & APMG Change Management Practitioner Exams

Change Management Foundation and Practitioner Outline

The Foundation and Practitioner Change Management training course covers the following areas:

Change Management Perspective

  • Change and the Individual
  • Models of Individual Change
  • Motivation
  • Systematic Differences Between People
  • Change and the Organisation
  • Organisational Culture
  • Models of the Change Process
  • Emergent Change
  • Key Roles in Organisational Change

Change and the Organisation: Defining Change

  • Drivers for Change
  • Portfolios, Programmes, and Projects
  • Viewpoints and Perspectives
  • Vision Statements

Benefits Management

  • Objectives
  • CSF
  • Principles and Processes

Stakeholder Engagement

  • Leadership and Engagement
  • Empathy Mapping
  • Managing Relationships and Mobilising Stakeholders

Communication

  • Feedback Mechanisms
  • Communication Approaches
  • AIDA
  • Barriers to Effective Communication

Change Impact

  • Change Impact, Risk, and Continuity Model
  • McKinsey 7S Model
  • Gap Analysis
  • Stakeholder Impact Assessment

Change Readiness

  • Working with Individuals in Major Changes
  • Building Organisational Readiness for Change
  • Preparing for Resistance

Education and Learning Support: Training Planning

  • Key Principles of Learning
  • Defining what is to be learned

Project Management: Change Initiatives, Projects, and Programmes

  • Decisions and Designs
  • Project Environment
  • Project Methodologies

Sustaining Change

  • Levers and Leverage
  • Levels of Adoption and Critical Mass
  • Reinforcing Systems

*After completing 4 days of classroom training and successfully passing your Change Management Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Change Management Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

Show moredown

Who should attend Change Management Course?

This Foundation and Practitioner Change Management training course is intended for anyone interested in managing or expanding their knowledge of the organisational change. This training course may benefit managers in particular, because they are the ones who decide to apply changes. They are also the ones who need to convince the rest of the organisation that change is for the best.

Furthermore, anyone looking to implement a change methodology within their organisation may find this course useful. Example professions include Project Managers, Change Managers, and those who work in Human Resources.

Change Management Prerequisites

There are no prerequisites for this Foundation and Practitioner Change Management training course, hence anyone can attend.

Delegates should read the first chapter of the Effective Change Manager’s Handbook, which we will provide you with. We recommend you complete the reading as it gives you an insight into the course.

Change Management Foundation and Practitioner Course Overview

This Foundation and Practitioner Change Management training course is a combined course, which allows individuals to gain both qualifications together. Change is significant because it is constantly happening within organisations, hence Change Management is all about being prepared.

Delegates will learn how to deal with change before, during, and after its implementation. They will learn how to transform employee attitudes towards change, as is it often met with fear and resistance. Delegates will also enhance their communication skills, which will help them address opposition to change effectively. As well as this, delegates will learn how to apply their knowledge of Change Management in practical terms to real work scenarios.

This training course is divided into two parts. The first three days will cover the Change Management Foundation part of the course, whilst the remainder of the course will be spent focusing on the Change Management Practitioner section.

This Change Management Foundation and Practitioner course is accredited by APMG 

Show moredown

What’s Included in this Change Management Training Course?

The following is included in this course:

  • Change Management Foundation Examination
  • Change Management Practitioner Examination
  • Pre-course material
  • Experienced Change Management Instructor
  • Certificate
  • Refreshments

Show moredown

Change Management Foundation and Practitioner Examinations

In order to gain the full Change Management certification, delegates must sit two exams. These exams are Change Management Foundation and Change Management Practitioner, delegates must of passed the Change Management Foundation exam before taking the Change Management Practitioner Exam.

Change Management Foundation Exam information

The Foundation exam tests knowledge and understanding of the fundamentals of Change Management. 

Change Management Foundation Exam Format:

  • Type: Multiple choice
  • Total Questions: 50
  • Duration: 40 minutes
  • Pass Mark: 25/50 (50%)
  • Open Book: No
  • Supervised: Yes

Change Management Practitioner Exam information

The Practitioner exam tests an individual’s ability to apply their Change Management expertise to real circumstances.

Change Management Practitioner Exam Format:

  • Type: Objective testing based on a case study scenario 
  • Total Questions: 4 questions worth 20 marks each, totalling at 80
  • Duration: 2.5 hours
  • Pass Mark: 40 marks are required to pass (50%)
  • Open book: Yes, delegates can take ‘The Effective Change Manager’s Handbook’ into the examination
  • Supervised: Yes

After completing 4 days of classroom training and successfully passing your Change Management Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Change Management Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

Show moredown

accredited by

Change Management (APMG), on behalf of APMG

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Official APMG Change Management Foundation Exam

Change Management Foundation Course Outline

This Change Management Foundation training course covers the following topics:

  • Change Management Perspective
  • Change and the Organisation: Defining Change
  • Benefits Management
  • Stakeholder Engagement
  • Communication
  • Change Impact
  • Change Readiness
  • Education and Learning Support: Training Planning

Show moredown

Who should attend this Change Management Training Course?

This training course is intended for anyone interested in enhancing their knowledge of organisational change, or those who wish to become Change Managers.

Managers especially would benefit from this training course because they are often the ones who need to decide whether to implement change. Hence, a Change Management certification displays an openness to the concept of change and what it can achieve.

Such qualifications are important for managers also because they need to lead the rest of their staff who may feel uneasy about change, hence they need to influence the workplace with positivity towards change.  

Change Management Foundation Prerequisites

There are no prerequisites for this training course, hence anyone can attend.

We will provide you with some reading to complete before the Change Management Foundation course begins. It should take approximately 15 hours to complete.

Change Management Foundation Course Overview

The Change Management Foundation course identifies effective approaches to change and teaches individuals how to design change plans that meet the requirements and objectives of their organisation. The Foundation course introduces delegates to the basics of Change Management, which allows them to act as an organisational change team member. The course also prepares you to acquire the Change Management Foundation certification by APMG.

Show moredown

 

What's included in this Change Management Training?

The following is included in this course:

  • Change Management Foundation Examination
  • Pre-course material
  • Experienced Instructor
  • Certificate
  • Refreshments

Show moredown

Change Management Foundation Examination Information

In order to acquire the Change Management Foundation certification, delegates must take and pass an examination. The Foundation exam tests general knowledge of Change Management.

The exam is:

  • Multiple choice
  • 50 questions
  • 40 minutes long

Show moredown

accredited by

Change Management (APMG), on behalf of APMG

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Official APMG Change Management Practitioner Exam

Change Management Practitioner Course Outline

The Change Management Practitioner training course will look at the following areas:

Project Management:

  • Choosing methodologies
  • Project Sponsor and Project Board
  • Project Stakeholders and Influencers
  • Change Management Governance
  • The Business Change Landscape
  • Delivery

Sustaining Change:

  • Levers and Leverage
  • Level of Adoption and Critical Mass
  • Reinforcing Systems

*After completing 1 day of classroom training and successfully passing your Change Management Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Change Management Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

Show moredown

Who should attend this Change Management Training?

This Change Management course is intended for anyone who wishes to build on their knowledge of Change Management. This course will benefit managers particularly, as they are the individuals who decide whether or not to implement change.

Possession of this certification suggests that they are open to the prospect of change. Managers are also the people who need to bring the workplace on board, and diminish any resistance or negativity towards change. Anyone who wishes to apply Change Management methodology within their organisation should attend this Practitioner course.


Change Management Practitioner Prerequisites

The Foundation Change Management certification is required in order to attend this Practitioner training course.

We will provide delegates with some pre-course reading. The reading will take around 15 hours to complete. We recommend you do the preparation to maximise the possibility of success. 

Change Management Practitioner Course Overview

The Change Management Practitioner course builds on knowledge gained from the Foundation training course. The Practitioner side focuses more extensively on adapting Change Management to real-life scenarios, and how this is maintained within organisations.

They will also have the opportunity to answer model questions under examination conditions.

This Change Management Practitioner course is accredited by APMG (Accrediting Professional Managers Globally).

Show moredown

What's included in this Change Management Training?

The following is included in this Change Management Practitioner course:

  • Change Management Practitioner Examination
  • Pre-course material
  • Experienced Instructor
  • Certificate
  • Refreshments

Show moredown

Change Management Practitioner Examination Information

All delegates need to sit and pass the Change Management Practitioner exam in order to gain the certification. The examination tests delegates using objective testing (a type of multiple choice), based on case study scenarios. The exam is:

  • 4 questions, each worth 20 marks
  • 2.5 hours long
  • Open book - ‘The Effective Change Manager’s Handbook’ is allowed in the exam

After completing 1 day of classroom training and successfully passing your Change Management Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Change Management Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Managing Organisational Change Effectively Course Outline

This training course will explore the following topics:

  • An Introduction to Managing Organisational Change
  • Why is Change Necessary?
  • The Effects of Change
  • The Nature of Organisational Change
  • Change Processes
  • Required Leader Behaviour (Role Model)
  • Schein’s Primary Embedding Mechanisms
    • How leaders spend their time
    • How leaders react to problems
    • How leaders allocate resources
    • How leaders reward/penalise
  • Leading People Through Change
  • People-Centred Approaches
  • Interpreting Behaviour
  • Encountering and Dealing with Resistance
  • Why is there Resistance?
  • Challenging Attitudes and Beliefs
  • Motivating Individuals
  • Effective Communication Techniques
  • Setting and Working Towards Goals
  • Clear Visions
  • Converting New Practices into Habits
  • Prioritising
  • Providing Support
  • Coaching and Feedback
  • Monitoring Organisational Change
  • Evaluating Organisational Change
  • Learning from Experience

Show moredown

Who should attend this Change Management Training Course?

This Change Management training course is designed for managers who experience the impact of business changes. Such individuals may or may not be actively involved in the planning and implementation of change processes. Essentially, Managing Organisational Change Effectively is intended for those who are looking to enhance their administration of change within the workplace, by learning new skills and techniques.

Prerequisites

There are no formal prerequisites, thus anyone can attend this training course.

Managing Organisational Change Effectively Course Overview

The implementation of change is a daunting process for any organisation, even if the change is anticipated. Likewise, change enforcement does not always run smoothly, and the impact is not always as positive as intended. Consequently, competent managers are needed to govern the application of changes within organisations, thus they need to be skilful, perceptive, and must possess exceptional people skills.

This Managing Organisational Change Effectively training course will provide delegates with the vital skills and tools to lead their team through change, from its initial planning to evaluation. Proficient management is necessary to ensure that those with authority behave in an appropriate, exemplary manner.

A prominent portion of this intense one-day training course regards the people aspect of change management. Organisational change is often met with resistance and negativity, which can cause low morale as employees are comfortable with things as they stand and do not see the need for alterations. Therefore, during this training course, delegates will learn how to adopt people-focused strategies, centred around understanding their employee’s concerns and transforming their defiance into support. As a result, delegates will also explore effective communication methods that are fundamental for successful interaction with team members. Within this section, the trainer will cover techniques needed to challenge and motivate teams, in order to shift their mindset of change.

Also, this training course will provide delegates with an understanding of the importance of setting goals, so that teams have something to work towards, which will make them feel valued upon fulfilment. Similarly, individuals will learn how to provide sufficient support and will develop their knowledge of monitoring and evaluating changes upon implementation. Overall, delegates will learn how to address challenges that they are likely to face, and will thus emerge from this training course as proficient organisational change managers.

Show moredown

What's included in this Change Management Training Course?

This training course includes the following:

  • The Knowledge Academy's Managing Organisational Change Effectively Manual 
  • Completion Certificate
  • Experienced Change Management Instructor 
  • Refreshments

Show moredown

accredited by

Change Management (APMG), on behalf of APMG

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Official APMG Change Management Practitioner Exam

Change Management Re-Registration Course Outline

This Change Management Re-Registration training course will look at the following topics:

  • Change and the Organisation (CO)
  • Change and the Individual (CI)
  • Communications and Stakeholder Engagement (CS)
  • Change Management Practice (CP)

Show moredown

Who should attend this Change Management Training?

This Change Management Re-Registration training course is intended for those interested in renewing their Change Management Practitioner accreditation. 

Prerequisites

Delegates must be holders of a Change Management Practitioner certification.

Delegates will receive some pre-course reading to complete. We strongly advise that you conduct the preparation to maximise the likelihood of success.

 

Change Management Re-Registration Course Overview

This Change Management Re-Registration training course is designed for those who wish to recertify as Change Management Practitioners. Every 3-5 years the Change Management Practitioner certification expires, so delegates need to retake the training course in order to maintain their qualification.

The Practitioner training course develops knowledge and skills gained at the Change Management Foundation level. The Practitioner certification concentrates more on the practical implementation of Change Management principles to real workplace situations, hence this is what the Re-Registration course will cover.

This Change Management training will revisit areas covered during the Practitioner course, in order to provide delegates with the most up-to-date and relevant intelligence. Delegates will study examination questions, analysing the different types, and will have the chance to answer some sample questions in exam conditions. 

Show moredown

 

What's included in this Change Management Training?

The following is included in this Change Management course:

  • Change Management Re-registration Practitioner Examination
  • Pre-course material
  • Experienced Instructor
  • Certificate
  • Refreshments

Show moredown

Change Management Practitioner Examination Information

All delegates need to sit and pass the Change Management Practitioner exam in order to gain the certification. The examination tests delegates using objective testing (a type of multiple choice), based on case study scenarios. The exam is:

  • 4 questions, each worth 20 marks
  • 2.5 hours long
  • Open book - ‘The Effective Change Manager’s Handbook’ is allowed in the exam

After completing 1 day of classroom training and successfully passing your Change Management Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Change Management Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

Show moredown

accredited by

Change Black Belt (TKA), on behalf of TKA

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Change Management Black Belt Course Outline

The course covers the following topics:

  • Understanding the impact of change
  • Supporting and preparing for impending changes
  • Understanding and managing others through changes
  • Getting buy-in
  • Dealing with individual and organisational resistance
  • Building and maintaining good working relationships with stakeholders
  • Getting more creative with change solutions
  • Gaining increased confidence and motivation

Change Management Course Objectives

  • To understand how to minimize disruption to your organisation
  • Have a better understanding of how to exert control over the schedule
  • Identify how to reduce the pain of the change
  • Understand how to engage with affected employees and get them involved in planning and executing the change
  • Build a team at all levels of the organisation to work together to implement change
  • Have a foundation for change skills that will make future changes easier

Show moredown

Who should attend this Change Management Training Course?

The course is intended for anybody who will be leading or taking a role in change management.

Prerequisites

There are no prerequisites for this course.

Change Management Black Belt Course Overview

This Change Management Black Belt course is designed to help delegates gain a full understanding of change management, including practices, tools and techniques which can help ensure success. Upon completion of this 2-day course, you will be confident in securing buy-in from stakeholders, choosing the right methodology and managing resistance.

Show moredown

Change Management Black Belt Exam Information

There is an exam for this course, it is a one-hour exam comprised of 30 questions.

What's included in this Changed Management Training Course

This course includes:

  • Change Management Black Belt exam
  • The Knowledge Academy Change Management Black Belt Manual
  • Experienced Instructor
  • Certificate
  • Refreshments

Show moredown

accredited by

Change Black Belt (TKA), on behalf of TKA

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Change Management Green Belt Course Outline

The course covers the following topics:

  • Understanding the impact of change
  • How we can change people’s approach to change
  • Personality and change – how we differ in our responses to change
  • Models and approaches to organisational change – how do they really work?
  • The difference between a leader and a manager
  • Exploring leadership styles and how leaders can adapt their style to change

Show moredown

Who should attend this Change Management Training Course?

The course is aimed at anybody requiring a basic understanding of change management.

Prerequisites

There are no prerequisites to attend.

Change Management Green Belt Course Overview

Our Change Management Green Belt course is designed to help candidates explore and gain an understanding of the issues around change. Upon completion of this 1-day course, you will have gained confidence in your ability to handle others throughout change and have a good understanding of the fundamentals of change management.

Show moredown

What’s Included in this Change Management Training?

  • The Knowledge Academy’s Change Management Green Belt Courseware
  • Experienced Instructor
  • Certificate of Completion
  • Refreshments
 

Show moredown

accredited by

BCS Accredited Provider (BCS), on behalf of BCS

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Official BCS Specialist Certificate in Change Management Exam

BCS Specialist Certificate in Change Management Course Outline

  1. Module: An introduction to Change Management
    1. The History of IT Service Management
    2. The goal and objectives of change management process
  2. Module: Change Management related processes, based on industry best practices
    1. Change Management concepts and principles
    2. The How – ITIL and its applications to change management
    3. The generic change management processes
  3. Module: Tools, methods and techniques
    1. Awareness, knowledge and use of change management support tools and techniques
  4. Module: Change Management roles and responsibilities
    1. Skills framework for the information age and its use with defining change management roles
    2. ITIL and its use in defining change management roles
  5. Module: Control, measurements and reporting activities
    1. COBIT and its application to change management
    2. The preparation of change management reports for dissemination
  6. Module: Analysis of reports, failed changes, delayed changes, statistics and trends
    1. The analysis of reports, statistics and reports, identifying trends
  7. Module: Planning and implementation
    1. Overview of planning, implementation and continual improvement of change management.
  8. Mock Examination

Show moredown

Who should attend this BCS Specialist Certificate in Change Management Course?

This BCS Specialist Certificate in Change Management is aimed at anyone working in a change management role or will be preparing to work in such role. This BCS Specialist training course is also aimed at delegates who work in a related process to change whether at technical, operational, supervisory or managerial level.

BCS Specialist Certificate in Change Management Prerequisites 

Delegates must hold the Foundation Certificate in IT Service Management (ITIL® Foundation) and it is also recommended that you have at least 1 year's experience in an IT Service Management environment or a number of years' experience in a specialist service management discipline

BCS Specialist Certificate in Change Management Course Overview

The Knowledge Academy’s 3 day BCS specialist certificate in change management course reflects the general industry best practices currently in use in IT Service Management and particularly Change Management.

BCS Specialist Certificate in Change Management Learning Objectives:

  • To be able to explain the goals and objectives of Change Management
  • To gain an understanding of the processes and roles of Change Management
  • Learn how to use the different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to change management
  • Enhance your knowledge on how to prioritise and assess the impact of the proposed change
  • Manage change through their lifecycle
  • Define and agree on change models and standard changes
  • Oversee and manage the building, testing and implementation of authorized changes, based on priorities.

Show moredown

What's Included in this BCS Specialist Certificate in Change Management Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

 

Show moredown

BCS Specialist Certificate in Change Management Exam Information

Please note the exam for this course will retire on the 23rd of December 2020. In order to take this exam, you must book this course before the 14th of December 2020.

This BCS Specialist Certificate in Change Management training enables you to gain the correct knowledge to pass the Change Management exam, which is included in the course fee.

  • 90 Minute 'Closed Book'
  • 25 Multiple choice questions
  • Pass Mark is 64% (16/25) 

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on + 1-613 800 4703 or Inquire.

Package deals

Our training experts have compiled a range of course packages to compliment a variety of categories in order to help fast track your career. The packages consist of the best possible qualifications in each industry and allows you to purchase multiple courses at a discounted rate.

Swipe for more. Don’t miss out!

What our customers are saying

Frequently asked questions

FAQ's

Yes, all of our Change Management training courses are accredited by APMG.
Yes, we will send you ‘The Effective Change Manager’s Handbook’. We recommend that you read the first chapter of this handbook to effectively prepare you for your Change Management training course.
Yes, instructors will set some homework for you to complete throughout the course. We advise that you carry out the homework you receive in order to get the most out of your Change Management training course.
All of our Change Management instructors are fully certified and have over ten years experience in the field, hence will provide you with the highest quality of training.
The Knowledge Academy is the Leading global training provider in the world for Change Management Training.
The price for Change Management Training certification in Canada starts from CAD2195.

Why we're the go to training provider for you

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo
Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell