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Course Information

Certified Professional Change Management (CPCM) Course Outline

Our Professional Change Management training course explores the following areas:

Module 1: Introduction to CPCM

  • What is CPCM?
  • What is Business Change?
  • The Benefits and Risks of Business Change

Module 2: Organisational Change

  • Business Transformation
  • Business Transformation Stages
  • Factors for Success
  • Risk Management
  • Process Mapping
  • Evaluating Existing Processes
  • Identifying Areas for Improvement
  • Aligning Organisation Structure and Job Roles
  • Implementing and Operating New Changes
  • Stakeholder Engagement

Module 3: Approaches to Change

  • Individual Change
    • The ‘People’ Side of Change
    • Five Elements of Individual Change
  • Team Change
  • Organisational Change
    • Organisational Readiness
    • Why is Change Required?
  • Lead Change

Module 4: Change Impact and Analysis

  • Planning and Measuring Change
  • Directing Change
  • Perspectives and Responses
  • Exploring Change Failure
  • Influences and Concerns
  • Change Principles
  • Communication
  • Overcoming Challenges
  • Maintaining Change

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Who should attend this Change Management Course?

This CPCM training course is intended for those all those involved with/impacted by the process of change, from junior team members to Change Managers. The course will also benefit anyone looking to develop their knowledge of Change Management methodology.

Certified Professional Change Management​ Prerequisites

There are no formal prerequisites, therefore anyone with an interest in initiating Business Change can attend.

Certified Professional Change Management (CPCM) Course Overview

Change within any organisation is unavoidable, necessary, and occurs regularly, so businesses require individuals who are capable of effectively handling change processes.

Therefore, Change Management certifications are globally recognised, and our training course is no exception. With The Knowledge Academy, delegates will acquire all the fundamental knowledge needed to emerge as a competent Change Management Professional in just two days. A comprehensive range of content will be explored, which ensures all delegates evolve from this training course with a confident understanding of the impact change can have.

Particularly, knowledge of how to negotiate and implement change in the workplace is becoming an ever-increasing business asset, as organisations try to keep up with the constantly advancing, and competitive, market environment. Thus, it is crucial for businesses to enforce changes at a fast but manageable pace and respond to the impact of change as quickly as it's industry and competitors. The need for this means that our CPCM training is desirable and attracts much interest from organisations who wish to achieve change results.

Our Certified Professional Change Management training course is specifically designed to help individuals become effective and pivotal implementers of business change - transforming organisations and business processes, by following logical and informed procedures. This well-established CPCM certification will explore a variety of areas that need to be considered when an organisation undergoes widespread fundamental changes, from the hiring and firing of employees and departmental restructuring, to coping with the effects of fast-moving business change.

During this CPCM course, which is acknowledged worldwide, delegates will acquire an understanding of what is needed to achieve successful business transformation, risk evaluation, and how to align latest changes within an organisation's best-practice framework. The four universal approaches that determine the successful implementation of business change, including structural team alterations, organisational changes, individual adaptations, and managerial advancement, will also be examined in detail to ensure that Change Management Professionals undertaking our course are well equipped and prepared to initiate large-scale Change Plans.

Additionally, this course will provide delegates with knowledge of how to handle the impact of change, change adversity, overcoming challenges, and addressing change failure - from both a theoretical and practical perspective.

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What's Included in this Change Management Course?

This CPCM course includes the following:

  • The Certified Professional Change Management (CPCM) Examination
  • The Knowledge Academy CPCM Manual
  • Certificates
  • Experienced CPCM Instructor
  • Refreshments

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Certified Professional Change Management Exam Information

In order to receive certification, delegates will be required to take an exam on the afternoon of the final day. The exam is formatted like so:

  • Multiple choice questions
  • Duration of 60 minutes
  • 65% pass mark
  • Closed book

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

What our customers are saying

Certified Professional Change Management CPCM FAQs


It stands for Certified Professional Change Management. It provides a conceptual framework for the system and the organisation executing change.
There are no formal prerequisites for Certified Professional Change Management Course.
This CPCM training course is designed for anyone involved with/impacted by change implementation within an organisation.
There are six dimensions which are as follows: Mission, Insights, Integration, Processes, Technology, Talent.
Following are the various techniques of risk assessment: Statistical probability analysis, Benchmarking, Interviewing stakeholders, Conceptualisation through lateral thinking.
Certified Professional Change Management course is 2 days.
The price for Certified Professional Change Management CPCM certification in Canada starts from CAD1995
The Knowledge Academy is the Leading global training provider for Certified Professional Change Management CPCM.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

We are accredited by APMG for our Change Management training courses


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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