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Course information

Scrum Master Training Course Outline

This Scrum Master Certification consists of two days of classroom-based training, combining instructor-led teaching and practical exercises. On the final day of the course, you will take a 1-hour Scrum Master exam to confirm your knowledge.

This course covers the following topics:

Module 1: Introduction to Lean, Agile, and Scrum

  • What is Agile?
  • The Origin of Agile
  • The Agile Manifesto
  • The Values of Agile
  • Scrum Overview
  • The History of Scrum
  • The Differences between Agile and Scrum
  • Agile Project Testing Principles
  • The Focus of Lean
  • The Origins of Lean
  • Lean in a Nutshell
  • The Lean Temple
  • The Lean Principles
  • Lean vs Agile

Module 2: Overview of Scrum

  • Key Features of Agile
  • Key Features of Scrum
  • Sprints
  • The Deming Cycle
  • Attributes of Scrum
  • Key Activities
  • Quality and its Importance
  • A Kaizen Mindset
  • Incorporating Kaizen

Module 3: Scrum Artefacts

  • Product Backlog
  • Resource Requirements
  • User Stories
  • INVEST
  • Burndown Charts and Scrum Boards

Module 4: Sprints and the Scrum Framework

  • Sprints
  • Sprint Planning
  • What is MoSCoW
  • The MoSCoW Rules
  • Managing the Sprint Backlog
  • Tracking Progress
  • The Sprint Review
  • Sprint Retrospective
  • Cancelling a Sprint

Module 5: Roles and Responsibilities

  • Roles and Responsibilities in Scrum
  • Product Owner
  • The Development Team

Module 6: The Scrum Master

  • Scrum Master Overview
  • Scrum Master and the Product Owner
  • Scrum Master and the Development Team
  • Scrum Master and the Organisation

Module 7: Facilitation, Coaching, and Servant Leadership

  • Servant Leadership
  • Servant Leadership and the Scrum Master
  • Developing Cohesiveness
  • Group Loyalty and Trust
  • Group Communication
  • Belbin Types and Roles
  • Team Development
  • Tackling the Learning Dip
  • Handling Difficult People and Situations
  • Managing Conflict and Moving Forward
  • Dealing with Someone Else’s Emotions
  • Presenting Clear Messages
  • Written Communication
  • Active Listening Skills
  • Motivation
  • The Humanistic Approach
  • Maslow’s Hierarchy of Needs

Module 8: Collaborate Decision Making

  • Decision-Making Theories
  • The Decision-Making Process
  • Tools and Techniques
  • Group Problem Solving and Decision Making
  • Questioning Techniques
  • Inclusive Decision Making (Weighting, Criteria, Pugh Matrix)
  • Priority Tasks

Module 9: Scaling and Adaptation

  • Scaling for Projects
  • Dealing with Change
  • Dealing with Risk
  • Monitoring a Project
  • Choosing the Right Metrics
  • Process Measurement Points
  • Criteria for Good Measures
  • Value Streams
  • Building a VSM
  • Scaled Scrum and Practices
  • Descaling
  • Scrumble

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Who should attend this Scrum training course?

This course is recommended for candidates who are looking to build on their Project Management and Scrum techniques.

Scrum Master Certification Prerequisites

There are no prerequisites for undertaking this course.

Scrum Master Course Overview

This Scrum Master course is aimed towards those with a background in Project Management who are looking to get to grips with Scrum principles and gain recognition for their expertise in the application of them. Certification of this Scrum Training Course proves your ability to understand Scrum values, practices, and applications and use this knowledge to lead Scrum projects and facilitate the implementation of the Scrum framework.

Furthermore, the Scrum Master is tasked with establishing and maintaining a conducive working environment for the development team, so that they are able to work efficiently through the backlog. Scrum Masters must also effectively organise resources and aptly coordinate their team members according to their strengths and skill set.

  • World’s largest global training provider - book and train with confidence
  • Acquire the skills of a Scrum Master, who behaves as a servant leader, and fulfils all criteria to achieve the sprint goal
  • Align yourself with these examples of organisations that use Scrum: Netflix, Adobe, ING, and Vodafone

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What's included in this Scrum Master Certification?

The following is included in our Scrum Master training course:

  • The Scrum Master Examination
  • The Knowledge Academy's Scrum Master Manual
  • Completion Certificate
  • Experienced Scrum Instructor
  • Refreshments

The following books are not included with the course, however we recommend purchasing; Agile Software Development with Scrum - ISBN-13: 978-0132074896 - this book educates readers on how to use and seamlessly implement Scrum and Agile Project Management with Scrum; ISBN: 9780735637900 – this book provides a brief introduction to Scrum’s rules, processes, and practices.

Scrum Master Exam Information

The Scrum Master Exam structure;

  • 35-question multiple choice exam
  • 21 correct answers required for certification (60%)
  • 60 minutes
  • Open Book - the Scrum Guide is permitted
  • The 2-day Scrum Master training course must be sat prior to the undertaking the exam
  • Scrum Master examination results will be posted 2-3 weeks after the exam 

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Scrum Master Exam Information

The Scrum Master Exam structure;

  • 35-question multiple choice exam
  • 21 correct answers required for certification (60%)
  • 60 minutes
  • Open Book - the Scrum Guide is permitted
  • The 2-day Scrum Master training course must be sat prior to the undertaking the exam
  • Scrum Master examination results will be posted 2-3 weeks after the exam

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

best_trainers

Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

venues

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

small_classes

Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

value_for_money

Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

tailored_learning_experience

Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

Scrum is an agile framework that enhances software delivery through encouraging short, high-effort, collaborative, and extremely productive team “sprints”.
Agile is a methodology for software development, whereas Scrum is a practicing element of Agile as an umbrella term.
Yes, the Scrum Master course includes the exam that is taken on the final day of the course. To view more information about all the Scrum exams, visit our exam structure page.
Yes, there will be homework set each evening by your trainer - the tasks are specifically designed to enhance your learning of the Scrum framework and of how to tailor your newly acquired knowledge to real-life project scenarios.
The price for Scrum Master Certification certification in Canada starts from CAD1195
The Knowledge Academy is the Leading global training provider in the world for Scrum Master Certification.
Please see our Scrum Training courses available in Canada

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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