Root Cause Analysis - Canada

Root Cause Analysis Course Outline

Module 1: Introduction to Root Cause Analysis 

• What is Root Cause Analysis?
• Casual Factors
• Direct Cause Vs Root Cause
• Goals of Root Cause Analysis
• Root Cause Identification

Module 2: Improvement Methodologies

• 3 Cs
• Eight Ds
• PDCA (Plan, Do, Check, Act):
• DMAIC
• Kaizen
• Kaizen Limitations
• Kepner-Tregoe Analysis

Module 3: Gather and Manage Data

• Overview
• Data Collection
• Gather Data

Module 4: Root Cause Analysis Techniques

• Introduction
• Five ‘Whys’
• Cause and Effect
• Pareto Analysis
• Change Analysis
• Barrier Analysis
• Scatter Diagrams Correlation and Regression
• Correlation and Causation
• Forecasting
• Pearson's Correlation Coefficient (R)
• Regression Analysis with Scatter Diagrams
• Events and Causal Factors Analysis / Flow (Process) Diagram
• Fault Tree Analysis
• Control Charts / Run Charts
• Benefits of using a Control Chart
• Run Charts

Module 5: Generate and Evaluate Effective Solutions

• Effective Solution Process
• 7 Steps of Problem Solving
• Edward De Bono and The Six Working Hats
• De Bono’s Six Working Hats
• Other Prioritisation/Consensus Tools

Who should attend this Root Cause Analysis Training?

This ITIL Certification is designed to equip delegates with the skills and techniques necessary to identify and address the underlying causes of problems and issues within various contexts. Root Cause Analysis Certification Training is particularly beneficial for these professionals:

• Quality Assurance Professionals
• Operations Managers
• Project Managers
• Safety and Risk Management Professionals
• Problem-Solving Teams
• Process Improvement Specialists
• Manufacturing and Production Managers

Prerequisites of this Root Cause Analysis Training

There are no formal prerequisites for attending this ITIL Course in Root Cause Analysis. However, basic problem-solving and analytical skills would be beneficial for the delegates.

Root Cause Analysis Training Overview

The ITIL Root Cause Analysis Course is a specialised training course designed to equip IT professionals with the knowledge and skills necessary to identify and address the root causes of incidents and problems within an IT service environment. Root cause analysis (RCA) is a critical practice in IT service management that helps organisations identify underlying issues that contribute to service disruptions and failures.

IT Managers, Incident Managers, Problem Managers, Service Desk Analysts, and anyone involved in incident and problem management should prioritise participating in the ITIL Root Cause Analysis Course. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of RCA methodologies, techniques, and best practices to improve service reliability and minimise business impact.

This 1-day ITIL Certification Training by The Knowledge Academy provides delegates with a complete understanding of how the facilitator collects and organises information. They will learn to use transfer symbols to connect the inputs and outputs of related fault trees. They will also learn how to sort out priority concerns and avoid working on the wrong issue.

Course Objectives

• To understand the importance of root cause analysis in incident and problem management
• To learn various RCA methodologies, techniques, and best practices
• To develop skills in gathering relevant data and analysing causal factors
• To identify and address the root causes of incidents and problems effectively
• To formulate actionable recommendations to prevent recurrence and improve service reliability
• To empower IT professionals to drive continuous improvement through effective root cause analysis practices

Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and confidence needed to conduct thorough root cause analysis and drive continuous improvement within their IT service environment. They will be better prepared to identify and address the underlying causes of incidents and problems, ultimately enhancing service reliability and customer satisfaction.

What’s included in this Root Cause Analysis Training?

• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack