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One of our training experts will be in touch shortly to go over your training requirements.

Course Information

Please note: This course and exam is due to be retired on the 1st of July, all exams must be taken before this date.

ITIL® 4 Managing Professional Transition Module Course Outline

This course covers the following topics:

  • ITIL® 4’s service value system model and its 34 practices compared to ITIL® v3
  • The service value chain
  • Seven guiding principles
  • Four business dimensions
  • Governance
  • Continual improvement
  • Key concepts from the three ITIL® Managing Professional Transition modules: Create, Deliver & Support; Drive Stakeholder Value and High Velocity IT

The course has these learning outcomes:

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization to adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams
  • Know how to create, deliver, and support services
  • Understand how customer journeys are designed
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction planning and improvement

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Please note: This course and exam is due to be retired on the 1st of July, all exams must be taken before this date.

Who should attend this ITIL® 4 Training Course?

The course is designed for those with management–level knowledge of ITIL® v3 who wish to transition to ITIL® 4.

Prerequisites

To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits. Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module when it is launched.

Please note: This course and exam is due to be retired on the 1st of July, all exams must be taken before this date.

ITIL® 4 Managing Professional Transition Module Course Overview

This course allows professionals with credits from Intermediate modules in ITIL® v3 to transfer their knowledge to the new ITIL® Managing Professional stream and gain the ITIL® Managing Professional certification – all in just 2 days.

Taking previous knowledge of ITIL® into consideration, the course covers the four component modules which make up ITIL® Managing Professional:

  • ITIL® 4 Specialist Create, Deliver and Support
  • ITIL® 4 Specialist Drive Stakeholder Value
  • ITIL® 4 Specialist High Velocity IT
  • ITIL® 4 Strategist Direct, Plan and Improve

This is followed by an exam which confirms knowledge of how to manage successful IT services, teams, and workflows.

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Please note: This course and exam is due to be retired on the 1st of July, all exams must be taken before this date.

What's Included?

  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor
  • Refreshments
  •  ITIL® Managing Professional Exam

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ITIL® 4 Managing Professional Transition Module Exam Information

The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL (V3) the opportunity for a straightforward transition to ITIL 4 to achieve the designation of ITIL 4 Managing Professional.

ITIL® 4 Managing Professional Transition Module exam format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 28 out of 40 marks required to pass (70%)
  • Duration: 90 Minutes
  • Open Book: No, this is a closed book exam

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

What our customers are saying

Frequently asked questions

FAQ's

Please arrive at the venue at 8:45am.
To attend, you must hold ITIL® V3 Expert certification or have earned at least 17 credits throughout the ITIL® v3 scheme. Alternatively, you can also take the course if you have achieved 15 credits in ITIL® v3 plus ITIL® 4 Foundation certification.
The course is designed for those with management–level knowledge of ITIL® v3 who wish to transition to ITIL® 4.
We can provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments
This course is 3 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
Please note: This course and exam is due to be retired on the 1st of July, all exams must be taken before this date.
The price for ITIL® 4 Managing Professional Transition Module certification in Canada starts from CAD2495
The Knowledge Academy is the Leading global training provider in the world for ITIL® 4 Managing Professional Transition Module.
Please see our ITIL® Training courses available in Canada

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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ITIL® v3 Expert to ITIL® 4 Managing Professional (ITIL MP)

Save upto 40%
2 courses
Included courses:

ITIL® 4 Foundation Bridge TrainingCAD2095

ITIL® 4 Managing Professional Transition ModuleCAD2795

Total without package:  CAD4890

Package price:  CAD2895 (Save CAD1995)

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