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The syllabus of the ITIL 4 Specialist Drive Stakeholder Value (DSV) certificate training courseware consists of:
Understand How Customer Journeys are Designed?
Know How to Target Markets and Stakeholders
Know How to Foster Stakeholder Relationships
Know How to Shape Demand and Define Service Offerings
Know How to Align Expectations and Agree Details of Services
Know How to Onboard and Off-Board Customers and Users
Know How to Act Together to Ensure Continual Value Co-Creation (Service Consumption / Provisioning)
Know How to Realise and Validate Service Value
The course is designed for practitioners involved in managing and integrating stakeholders.
ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training covers all types of engagement and interaction which occurs between a service provider and their customers, users, suppliers, and partners. The ITIL 4 Specialist: Drive Stakeholder Value exam is included.
Key topics covered include SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.
ITIL 4 Specialist Drive Stakeholder Value is targeted towards ITSM practitioners responsible for managing and integrating stakeholders, especially those focusing on customer journey and experience, and fostering relationships with partners and suppliers.
ITIL 4 Foundation certification is a prerequisite to attend.
The purpose ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Exam is to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
ITIL® 4 FoundationCAD2295
ITIL® 4 Specialist: Create Deliver and Support CDSCAD2295
ITIL® 4 Specialist: Drive Stakeholder Value DSVCAD2295
ITIL® 4 Strategist: Direct, Plan and Improve DPICAD2295
ITIL® 4 Specialist: High Velocity IT TrainingCAD2295
Total without package: CAD11475
Package price: CAD6895 (Save CAD4580)