ITIL® 4 Specialist: Drive Stakeholder Value Course Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 4 Specialist: Drive Stakeholder Value Course Outline

Module 1: How Customer Journeys are Designed

  • Concept of the Customer Journey
  • Ways of Designing and Improving Customer Journeys

Module 2: How to Target Markets and Stakeholders

  • Characteristics of Markets
  • Understand Marketing Activities and Techniques
  • How to Describe Customer Needs and Internal and External Factors that Affect These
  • How to Identify Service Providers and Explain their Value Propositions

Module 3: How to Foster Stakeholder Relationships

  • Concepts of Mutual Readiness and Maturity
  • Different Supplier and Partner Relationship Types, and how these are Managed
  • How to Develop Customer Relationships
  • How to Analyse Customer Needs
  • How to Use Communication and Collaboration Activities and Techniques

Module 4: Know How to Shape Demand and Define Service Offerings

  • Methods for Designing Digital Service Experiences Based on Value-Driven, Data-Driven and User-Centred Service Design
  • Approaches for Selling and Obtaining Service Offerings
  • How to Capture, Influence and Manage Demand and Opportunities
  • How to Collect, Specify and Prioritise Requirements from a Diverse Range of Stakeholders
  • How the Business Analysis Practice Can be Applied 

Module 5: How To Align Expectations And Agree Details Of Services

  • How to Plan for Value Co-Creation
  • How to Negotiate and Agree Service Utility, Warranty and Experience
  • How the Service Level Management Practice Can be Applied to Enable And Contribute to Service Expectation Management

Module 6: How to Onboard and Offboard Customers and Users

  • Key Transition, Onboarding and Offboarding Activities
  • Ways of Relating with Users and Fostering User Relationships
  • How Users are Authorised and Entitled to Services
  • Different Approaches to Mutual Elevation of Customer, User and Service Provider Capabilities
  • How to Prepare Onboarding and Offboarding Plans
  • How to Develop User Engagement and Delivery Channels
  • How the Service Catalogue Management Practice Can be Applied 
  • How the Service Desk Practice Can be Applied 

Module 7: How to Act Together to Ensure Continual Value Co-Creation 

  • How Users Can Request Services
  • Methods for Triaging of User Requests
  • Concept of User Communities
  • Methods for Encouraging and Managing Customer and User Feedback
  • How to Foster a Service Mindset 
  • How to Use Different Approaches to Provision Of User Services
  • How to Seize And Deal With Customer and User ‘Moments Of Truth’
  • How the Service Request Management Practice Can Be Applied 

Module 8: How to Realise and Validate Service Value

  • Methods for Measuring Service Usage and Customer and User Experience and Satisfaction
  • Methods to Track and Monitor Service Value 
  • Different Types of Reporting of Service Outcome and Performance
  • Understand Charging Mechanisms
  • How to Validate Service Value
  • How to Evaluate and Improve the Customer Journey
  • How the Portfolio Management Practice Can be Applied 
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Who should attend this ITIL® 4 Specialist: Drive Stakeholder Value DSV Training Course?

This ITIL® 4 Specialist: Drive Stakeholder Value Training Course is designed for anyone who wants to learn how to improve the way their organisation delivers value to its stakeholders. This ITIL® Certification is especially beneficial for the following professionals:

  • Customer Service Managers
  • IT Service Managers
  • Project Managers
  • Product Managers
  • Business Relationship Managers
  • Marketing and Outreach Teams in IT
  • Business Analysts

Prerequisites of the ITIL® 4 Specialist: Drive Stakeholder Value DSV Training Course

Eligibility for this ITIL® 4 Specialist: Drive Stakeholder Value Course requires holding an ITIL® 4 Foundation Certificate in IT Service Management.

ITIL® 4 Specialist: Drive Stakeholder Value Course Overview

The ITIL® 4 Specialist: Drive Stakeholder Value Course is a dynamic and intensive training designed to equip individuals and professionals with the knowledge and skills to drive stakeholder value within an organisation. ITIL® (Information Technology Infrastructure Library) is a globally recognised framework for IT service management that emphasises delivering value to stakeholders.

Understanding stakeholder value is crucial for individuals and professionals working in IT Service Management, Project Management, and Business Relationship Management. IT service Managers, Business Analysts, Service Desk Managers, and individuals involved in service design and delivery should aim to master this subject to ensure that IT services meet the needs and expectations of stakeholders.

This intensive 2-day ITIL® 4 Specialist: Drive Stakeholder Value Course, offered by The Knowledge Academy, covers the key concepts of ITIL® 4, with a focus on driving stakeholder value. It includes practical exercises, case studies, and real-world scenarios to enable delegates to apply ITIL® 4 principles in their professional roles effectively.

ITIL® 4 Specialist: Drive Stakeholder Value Course Objectives

  • To understand the principles and concepts of ITIL® 4, with a focus on driving stakeholder value
  • To learn how to identify, engage, and manage stakeholders effectively
  • To develop skills in shaping service experiences and ensuring value co-creation
  • To apply ITIL® 4 principles to enhance stakeholder satisfaction and business outcomes
  • To improve stakeholder management practices and contribute to service excellence

Upon completing the ITIL Certification, delegates will benefit from enhanced knowledge and practical skills in stakeholder management and value co-creation. They will be well-equipped to identify, engage, and manage stakeholders effectively, ensuring that IT services align with business objectives and deliver value to stakeholders.

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What’s included in this ITIL® 4 Specialist: Drive Stakeholder Value DSV Certification Course?

  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: Drive Stakeholder Value Certificate
  • ITIL® 4 Specialist: Drive Stakeholder Value Examination
  • Digital Delegate Pack
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Official PeopleCert ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Exam Information

The ITIL® 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations. 

  • Question Type: Multiple Choice 
  • Total Questions: 40  
  • Total Marks: 40 Marks  
  • Pass Mark: 70%, or 28/40 Marks 
  • Duration: 90 Minutes 
  • Open Book/ Closed Book: Closed Book
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Looking for ITIL® 4 Specialist: Drive Stakeholder Value Course in-house or onsite training in Ottawa? We specialise in corporate group training and bulk bookings for organisations of all sizes in Ottawa. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

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Ways to take ITIL® 4 Specialist: Drive Stakeholder Value Course in Ottawa

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist: Drive Stakeholder Value Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Master ITIL® 4 Specialist: Drive Stakeholder Value Course with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 4 Specialist: Drive Stakeholder Value Course industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 4 Specialist: Drive Stakeholder Value Course through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Access ITIL® 4 Specialist: Drive Stakeholder Value Course resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Package deals for ITIL® 4 Specialist: Drive Stakeholder Value Course in Ottawa

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Specialist: Drive Stakeholder Value Course, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Specialist: Drive Stakeholder Value Course, and allows you to purchase multiple courses at a discounted rate.

ITIL 4 Specialist: Drive Stakeholder Value Training in Ottawa FAQs

What is ITIL 4 Specialist Drive Stakeholder Value?

The ITIL® 4 Specialist: Drive Stakeholder Value is a specialised module within the ITIL 4 framework that focuses on building and nurturing strong relationships with stakeholders. It effectively manages customer journeys, user experience, and stakeholder engagement to enhance value creation across the service lifecycle.

What does the ITIL 4 Specialist Drive Stakeholder Value Course cover?

The ITIL® 4 Specialist: Drive Stakeholder Value Course covers essential concepts such as customer journey mapping, stakeholder relationship management, user experience design, and communication. It also includes practical guidance on building lasting relationships and enhancing customer satisfaction throughout the service lifecycle.

What skills will I gain from the ITIL® 4 Specialist: Drive Stakeholder Value Course?

Through this ITIL® 4 Specialist: Drive Stakeholder Value Course, you will gain skills in stakeholder engagement, customer journey management, user experience optimisation, and relationship management. It also enhances your ability to create value-driven interactions and align services with organisational objectives.

How does ITIL 4 Specialist Training equip individuals to effectively engage with stakeholders and align services with their needs?

This ITIL® 4 Specialist: Drive Stakeholder Value Course provides practical tools and techniques for effectively engaging stakeholders, managing customer journeys, and ensuring user satisfaction. It helps individuals align services with stakeholder expectations and deliver high-quality, value-focused outcomes.

Are there any prerequisites for the ITIL® 4 Specialist: Drive Stakeholder Value Course?

Yes, holding an ITIL® 4 Foundation Certificate is a prerequisite for this course. This ensures you have a fundamental understanding of ITIL principles and processes, which will support your learning journey in this advanced module.

Who can join this ITIL 4 Specialist Drive Stakeholder Value Training Course?

This ITIL® 4 Specialist: Drive Stakeholder Value Course is ideal for IT professionals, service managers, and business leaders seeking to enhance stakeholder engagement skills. It suits anyone who manages and improves customer journeys or drives value through service management practices.

Do you support the ITIL® 4 Specialist: Drive Stakeholder Value Training?

Yes, we provide comprehensive support throughout your training journey. This includes expert guidance, access to high-quality study materials, and responsive assistance to ensure a seamless learning experience.

What is included in the ITIL® 4 Specialist: Drive Stakeholder Value Course?

The ITIL® 4 Specialist: Drive Stakeholder Value Course includes expertly designed training materials, interactive sessions, case studies, and practical exercises. Additionally, you will receive comprehensive support, access to learning resources, and a certification exam to validate your knowledge.

What is the duration of the ITIL 4 Specialist Drive Stakeholder Value Course?

The two-day course provides in-depth training and practical insights to ensure a thorough understanding of stakeholder engagement and value creation principles.

Who should attend this ITIL® 4 Specialist: Drive Stakeholder Value Training Course?

This course is ideal for improving stakeholder engagement skills for IT professionals, service managers, consultants, and business leaders. It benefits anyone involved in enhancing customer journeys and delivering exceptional service experiences.

Do you provide an exam for the ITIL® 4 Specialist: Drive Stakeholder Value Training?

Yes, the course includes a certification exam that assesses your knowledge and understanding of the ITIL® 4 Specialist: Drive Stakeholder Value concepts. Successful completion awards you an internationally recognised certification.

What topics are covered in the ITIL® 4 Specialist: Drive Stakeholder Value Course?

The course covers customer journey mapping, stakeholder engagement, relationship management, user experience design, communication strategies, and continual improvement. It also explores practical tools to enhance value-driven interactions.

What career opportunities can I avail myself of from this ITIL® 4 Specialist: Drive Stakeholder Value Certification?

Achieving this certification opens doors to roles such as Service Delivery Manager, IT Service Manager, Customer Experience Manager, and IT Consultant. It enhances your ability to drive value through effective stakeholder engagement and strategic service management.

What will I learn in this ITIL® 4 Specialist: Drive Stakeholder Value Training Course?

You will learn to map customer journeys, build strong stakeholder relationships, optimise user experiences, and ensure value delivery throughout the service lifecycle.

Will I get any certificate after completing this ITIL 4 Specialist Drive Stakeholder Value Course?

Upon successfully completing the course and exam, you will receive an internationally recognised ITIL® 4 Specialist: Drive Stakeholder Value certification, demonstrating your expertise in effective stakeholder engagement and value creation.

Why choose The Knowledge Academy in Ottawa over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ITIL® 4 Specialist: Drive Stakeholder Value Course in Ottawa?

The training fees for ITIL® 4 Specialist: Drive Stakeholder Value Course in Ottawa starts from CAD3995

Which is the best training institute/provider of ITIL® 4 Specialist: Drive Stakeholder Value Course in Ottawa?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Specialist: Drive Stakeholder Value Course.

What are the best ITIL® Certification Training courses in Ottawa?

Please see our ITIL® Certification Training courses available in Ottawa

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