ITIL® 4 Leader: Digital and IT Strategy DITS Overview

ITIL® 4 Leader: Digital and IT Strategy DITS​ Course Outline

Module 1: Introduction to ITIL®4: Digital and IT Strategy (DITS)

  • About ITIL®4: DITS
  • IT Service Management in the Modern World
  • Continual Improvement Model
  • ITIL Practices that Interact with ITIL®4: DITS
  • Digital and IT Strategy Context
  • Governance and Management Shift from Traditional to Digital Organisations
  • Accelerated Innovation Has Brought Greater Urgency to Business Change
  • Traditional Vs Continual Innovation Cycle
  • What Happens When Innovation Accelerates?

Module 2: What is Digital and IT Strategy?

  • Digital, Information, Operational, and Communications Technology
  • Information Technology (IT)
  • Operational Technology (OT)
  • Communication Technology (CT)
  • Digital Organisation
  • Digitisation
  • Digital Transformation
  • Products and Services
  • Wardley’s Strategy Cycle
  • Situational Awareness Vs Action
  • Tiers of Strategy
  • Traditional Perspective of Business, Digital, and IT Strategy
  • Business Strategy
  • Digital Strategy
  • Revised Perspective of Business, Digital, and IT Strategy
  • IT Strategy
  • Business Models
  • Role of Business Models
  • Business Models and Strategy
  • Business Model Canvas
  • Adapted Company Design Template
  • Operating Models
  • Operating Model Canvas
  • Strategy and the Service Value System
  • Opportunity and Demand
  • Opportunity
  • Demand 
  • Value
  • Governance
  • Guiding Principles
  • ITIL® 7 Guiding Principles
  • Continual Improvement
  • Practices

Module 3: Strategy Journey

  • What is Strategy Journey?

Module 4: Introduction to Vision

  • What is the Vision?
  • Digital Disruption
  • Three Levels of Digital Disruption
  • Ecosystem Disruption
  • Industry Disruption
  • Market Disruption
  • Organisational Disruption
  • Being a Disruptor or Responding to Disruption
  • Deciding on a Balanced Strategic Focus
  • Customer/Market Relevance
  • Operational Excellence
  • Internal and External Focus
  • A Balanced Approach
  • ITIL®4 DITS Assignment 2*
  • Positioning Tools for Digital Transformation
  • Maturity Models
  • Four Types of Digital Mastery
  • Maturity Models
  • Limits of Maturity Models
  • Digital Positioning and Sense Making
  • Digital positioning Assessment Framework
  • Digital Positioning and Sense Making
  • Positioning Assessment Framework Focused on Business, Operational, Cultural and Experience Transformation
  • Positioning Assessment Framework Focused on Physical and Digital Presence, and Use of Emerging and Standard Technology
  • ITIL®4 DITS Assignment 1*
  • Creating a Vision
  • What is a Vision?
  • Confirming the Scope of the Vision
  • Defining the Vision
  • Environmental Analysis
  • Context of Strategy Applied to the Four Dimensions of Service Management and PESTLE
  • External Analysis
  • Tools for External Environment Analysis
  • Internal Analysis (The Four Dimensions of SM)
  • Interactions Between the Organisation and its Environment
  • Four Dimensions and Their Influence on Digital Strategy
  • Tools for Internal Environmental Analysis
  • Interactions Between the Organisation and its Environment
  • Using the Results of Environmental Analysis
  • Digital Readiness Assessment
  • Evaluating Current Organisational Capabilities
  • Gap Analysis
  • Output
  • Risks and Challenges of Digital Readiness Assessment

Module 5: Strategy Planning

  • Strategy Cycles and Planning Horizons
  • Strategy Cycles
  • Strategy Structure and Content
  • Strategy Consists of Many Artefacts
  • Elements of a Strategy Document
  • Oversight and Controls
  • Financial Aspects of Digital and IT Strategy
  • Funding Projects, Products, and Services
  • Balancing the Cost of Innovation and Operation
  • Full Cost Recovery Model
  • Financial Policies
  • Operational Vs Capital Expenditure
  • Funding Mix
  • Planning for Growth
  • Tax-Based Strategies
  • Charging Models
  • Examples of Common Digital Charging Models
  • Using Business Models for Strategy Planning
  • Barrett Model

Module 6: Strategic Approaches for Digital Organisations

  • Strategic Approaches for Digital Organisations
  • Key Focus Areas for Digital Organisations
  • Strategic Approaches for Customer/Market Relevance
  • Customer Journeys
  • Omnichannel Delivery and Support
  • Seamless User Journey with Omnichannel Management
  • Context-Sensitive Delivery and Support
  • Customer Analytics
  • Customer 360° Approach
  • Staying Relevant: Evaluating and Responding to Customer Feedback
  • Strategic Approaches for Operational Excellence
  • Continual Improvement as the Basis for Strategy
  • Automation
  • Description of the Three Levels of Automation
  • Service Optimisation
  • Technology Modernisation
  • Sourcing Strategies
  • Workforce Strategies
  • Employee 360 Approach

Module 7: Strategy Discussion and Approval

  • Portfolio Optimisation
  • An Organisation’s Portfolios Enable a Return on Investment
  • Business Cases, Portfolio, and Strategy
  • Business Cases for Strategy
  • Costs
  • Risks
  • Returns and Benefits
  • Opportunity Costs
  • Communicating the Business Case
  • Intended Audience
  • Timing
  • Format

Module 8: Take Action

  • How Strategies Are Implemented?
  • Kotter’s Eight-Step Process
  • Satir Change Model
  • Large-Scale Transformation
  • Mergers and Acquisitions
  • Individual Changes
  • ITIL®4 DITS Assignment 3*
  • Typical Activities of a Digital Transformation Programme
  • Scenario 1: Building Capabilities to Become a Digital Organisation
  • Scenario 2: Conducting a Single Digital Transformation Initiative

Module 9: Did We Get There?

  • Key Facts About Measurement
  • Types of Metric
  • Lagging and Leading Metrics
  • Outside-In and Inside-Out Metrics
  • Metrics and Indicators
  • Cascading and Linking Measurement
  • Objectives and Key Results
  • Measuring Strategy
  • Measuring the Progress
  • Measuring the Relevance
  • Instrumenting Strategy
  • Operational Reports and Dashboards
  • Analytical Reports
  • Operational Vs Analytical Reports
  • Strategy Review

Module 10: How do we Keep the Momentum Going?

  • Long Term Momentum – Ensuring Organisational Viability
  • VUCA
  • Digital Transformation
  • Service Economy
  • Ensuring the Viability of Digital Organisations
  • ITIL®4 DITS Assignment 4*
  • Key Behaviour Patterns and Organisational Characteristics
  • Short-Term Momentum: Parallel Operation
  • Parallel Operating Models (POMs)
  • Cannibalism
  • Erosion
  • Concurrence
  • Synergism
  • Ineffective Operating Models
  • Pace of Transition from the Old Model to a Digital Model
  • Role of Continual Improvement in Parallel Operating Models

Module 11: Digital Leadership

  • Digital Mind-Set
  • Relationship Management
  • Education and Learning
  • Self-Education
  • Evaluating Emerging Technology and Industry Trends
  • Agile Management Techniques
  • Defining and Using Strategic Metrics
  • Orchestrating Diverse Environments
  • Operationalising Strategy
  • Business and Technology Management Skills

Module 12: Managing Innovation and Emerging Technologies

  • Definition
  • Managing Innovation as a Strategic Capability
  • Managing Innovation as a mindset and Culture
  • Achieving a Balanced Approach to Innovation
  • Formal Approach to Innovation Management
  • Organising Innovation Management
  • Activities in Managing Innovation
  • Generating New Ideas
  • Filtering Ideas
  • Incubating Ideas
  • Evaluating Ideas
  • Selecting Ideas
  • Identify and Charter a Team to Build and Test the Innovation
  • Developing Prototypes
  • Design, Develop, and Testing
  • Building a Culture that Supports Innovation
  • Approaches to Innovation
  • Evaluating and Adopting Emerging Technology
  • Stages of Technology Adoption
  • Emerging Technology in Context

Module 13: Managing Strategic Risk

  • Definitions
  • Risk Management in Digital Organisations
  • Organising Risk Management
  • Risk Identification
  • Risk Identification – DICE
  • Disruption Risks
  • Innovation Risks
  • Cybersecurity Risks
  • Engagement Risks
  • Qualitative Risk Analysis
  • Risk Matrix
  • Matrix Example for Qualitative Risk Analysis
  • Scenario-Based Analysis
  • Quantitative Risk Analysis
  • Risk Triggers
  • Risk Posture: Balancing Risk and Rewards of Digital Technology
  • Risk Attitude
  • Risk Treatment
  • Achieving a Risk-Informed Mind-set or Culture

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Who should attend this ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course?

This ITIL® 4 Leader: Digital and IT Strategy Certification Course is ideal for IT professionals and leaders who are responsible for shaping and driving strategic IT and digital decisions within their organisations. This ITIL® Certification Training beneficial for a variety of professionals including:

  • IT Service Managers
  • IT Project Managers
  • Enterprise Architects
  • Quality Assurance Managers
  • Digital Service Professionals
  • Business Strategists
  • Stakeholders

Prerequisites of the ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course

Holding an ITIL®4 Foundation Certificate is a must before attending this ITIL® 4 Strategic Leader: Digital and IT Strategy Course.

ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification Course Overview

ITIL stands for Information Technology Infrastructure Library, and it is the most extensively used IT Service Management framework globally. ITIL directs an organisation's and individuals' use of technology as a tool to promote business change, transformation, and development.

IT executives, IT directors, digital transformation leaders, and anyone involved in shaping digital and IT strategies within their organisation should prioritise participating in the ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification. This certification is essential for individuals seeking to enhance their understanding of digital strategy frameworks, leverage emerging technologies, and drive strategic alignment between IT and business objectives. In this 2-day ITIL® 4 Leader: Digital and IT Strategy DITS Training Course, delegates will enlighten their expertise about the basic and advanced concepts about various ITIL guiding principles in Digital and IT Strategy. Delegates will gain in-depth knowledge about the procedures and methods for defining and pushing for a digital and IT strategy.

Course Objectives

  • To understand the impact of disruptive technologies on strategic IT planning and execution
  • To learn to manage risks and enable business value in a digital environment
  • To develop skills to drive successful digital transformation within an IT organisation
  • To gain proficiency in using ITIL frameworks for strategic decisions and operations
  • To develop leadership skills for facilitating effective collaboration in strategy development
  • To attain knowledge to align digital and IT strategies with business objectives.

Upon completion of the ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification, participants will be equipped with the knowledge, skills, and certification necessary to lead digital transformation initiatives and shape IT strategies that drive organisational success. They will be better prepared to navigate the complexities of digital disruption, leverage emerging technologies, and create value through strategic alignment between IT and business objectives.

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What’s included in this ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course?

  • ITIL® 4 Leader: Digital and IT Strategy (DITS) Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Leader: Digital and IT Strategy (DITS) Certificate
  • Digital Delegate Pack

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ITIL® 4 Leader: Digital and IT Strategy DITS​ Exam Information

The ITIL® 4 Leader: Digital and IT Strategy (DITS) Exam assesses participants' knowledge and ability to apply ITIL® 4 concepts and principles related to digital and IT strategy leadership. 

  • Question Type: Multiple Choice 
  • Total Questions: 30  
  • Total Marks: 30 Marks  
  • Pass Mark: 70%, or 21/30 Marks 
  • Duration: 60 Minutes 
  • Open Book/ Closed Book: Closed Book

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Leader: Digital and IT Strategy DITS. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Leader: Digital and IT Strategy DITS, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

What our customers are saying

ITIL® 4 Leader: Digital and IT Strategy DITS FAQs

Full form of ITIL is the Information Technology Infrastructure Library. It is a set of specific practices for IT Service Management (ITSM) that focuses on aligning IT services with business requirement.
Some ITIL 4 practices are strategy management, portfolio management, architecture management, service financial management, workforce and talent management, continual improvement, etc.
ITIL four “Ps” of the service strategy are perspective, position, plan and pattern. Each P represents a different way to approach service strategy.
This course is 2 days.
No, ITIL® 4 Foundation certificate does not expire.
The training fees for ITIL® 4 Leader: Digital and IT Strategy DITS certification in Canada starts from CAD3395
The Knowledge Academy is the Leading global training provider for ITIL® 4 Leader: Digital and IT Strategy DITS.
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