ITIL® 4 Practitioner: Change Enablement Training Course - Canada

ITIL® 4 Practitioner: Change Enablement Training Course Outline

Module 1: Key Concepts of the Practice

• Purpose of the Practice.
• PSFs and Key Metrics of the Practice.
• Key Terms and Concepts:
  • Change.
  • Change Model.
  • Standard Change.
  • Emergency Change.
  • Change Authority.

Module 2: Processes of the Practice

• Inputs and Outputs of the Processes.
• Key Activities of the Processes.
• How to Integrate the Practice in the Organisation’s Value Streams?

Module 3: Roles and Competences of the Practice

• Responsibilities of the Key Roles of the Practice.
  • Change Manager / Coordinator.
  • Change Authority.
• How to Position the Practice in the Organisational Structure?

Module 4: How Information and Technology Support and Enable the Practice?

• Explain the Tools Application.
• Apply the Recommendations on Automation.

Module 5: Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties.
• How Partners and Suppliers can Support the Practice?

Module 6: How the ITIL Capability Model can be Used to Develop the Practice?

• How Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

• Change Enablement Success and Supported by the ITIL Guiding Principles.

Who should attend this ITIL® 4 Practitioner: Change Enablement Training Course?

This ITIL Certification Training is designed for anyone who wants to enhance their proficiency in Change Enablement would greatly benefit from this ITIL Course. However, this ITIL Training will be more beneficial for:

• Change Managers
• Change Coordinators
• Project Managers
• IT Managers
• Business Analysts
• Organisational Development Professionals
• Service Delivery Managers

Prerequisites of the ITIL® 4 Practitioner: Change Enablement Training Course

To attend the ITIL® 4 Practitioner: Change Enablement Training Course, candidates should possess a fundamental understanding of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner: Change Enablement Training Course

The ITIL® 4 Practitioner: Change Enablement Training Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to enable successful changes within an IT service environment. Change enablement is a critical process that focuses on facilitating and supporting changes to IT services, systems, and processes while minimising risks and disruptions to business operations.

IT Managers, Change Managers, Project Managers, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Change Enablement Training Course. This ITIL Course is particularly relevant for professionals seeking to enhance their understanding of change enablement principles, processes, and best practices to improve change management effectiveness and drive business value.

The Knowledge Academy’s 1-day ITIL® 4 Practitioner: Change Enablement Training will provide delegates with a comprehensive knowledge of change enablement, encompassing the principles, processes, and strategies vital for effective change management within organisations. They will learn to navigate the complexities of change management processes, mastering the art of seamlessly integrating changes within organisational structures.

Course Objectives

• To identify and describe key components within change enablement processes.
• To integrate change enablement effectively into organisational value streams.
• To understand roles and responsibilities crucial for successful change enablement.
• To leverage information technology in supporting and enabling change enablement.
• To recognise the significance of partners and suppliers in change initiatives.
• To utilise the ITIL Capability Model for enhancing change enablement capabilities.

Upon completion of the ITIL® 4 Practitioner: Change Enablement Training Course, participants will be equipped with the knowledge, skills, and confidence needed to enable successful changes within their IT service environment. They will be better prepared to plan, coordinate, and implement changes effectively, ultimately contributing to improved service delivery efficiency and business agility.

What's included in this ITIL® 4 Practitioner: Change Enablement Training Course?

• ITIL® 4 Practitioner: Change Enablement Examination.
• World-Class Training Sessions from Experienced Instructors.
• Digital Delegate Pack.

ITIL® 4 Practitioner: Change Enablement Training Course Exam Information

The ITIL® 4 Practitioner: Change Enablement Training Course Exam assesses individuals' understanding of the ITIL® 4 frameworks. The examination is intended to assess whether an individual can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Change Enablement Practice publication.

• Question Type: Multiple Choice
• Total Questions: 20 
• Total Marks: 20 Marks 
• Pass Mark: 65%, or 13/20 Marks
• Duration: 30 Minutes
• Open Book/ Closed Book: Closed Book