Course information

ITIL® 4 Practitioner: Change Enablement Training Course Outline

Module 1: Key Concepts of the Practice

  • Purpose of the Practice.
  • PSFs and Key Metrics of the Practice.
  • Key Terms and Concepts:
    • Change.
    • Change Model.
    • Standard Change.
    • Emergency Change.
    • Change Authority.

Module 2: Processes of the Practice

  • Inputs and Outputs of the Processes.
  • Key Activities of the Processes.
  • How to Integrate the Practice in the Organisation’s Value Streams?

Module 3: Roles and Competences of the Practice

  • Responsibilities of the Key Roles of the Practice.
    • Change Manager / Coordinator.
    • Change Authority.
  • How to Position the Practice in the Organisational Structure?

Module 4: How Information and Technology Support and Enable the Practice?

  • Explain the Tools Application.
  • Apply the Recommendations on Automation.

Module 5: Role of Partners and Suppliers in the Practice

  • Dependencies of the Practice on Third Parties.
  • How Partners and Suppliers can Support the Practice?

Module 6: How the ITIL Capability Model can be Used to Develop the Practice?

  • How Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

  • Change Enablement Success and Supported by the ITIL Guiding Principles.

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Who should attend this ITIL® 4 Practitioner: Change Enablement Training Course?

This ITIL® 4 Practitioner: Change Enablement Training Course is designed for anyone who wants to enhance their proficiency in Change Enablement would greatly benefit from this course. However, this training will be more beneficial for:

  • Change Managers.
  • Change Coordinators.
  • Project Managers.
  • IT Managers.
  • Business Analysts.
  • Organisational Development Professionals.
  • Service Delivery Managers.

Prerequisites of the ITIL® 4 Practitioner: Change Enablement Training Course

To attend the ITIL® 4 Practitioner: Change Enablement Training Course, candidates should possess a fundamental understanding of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner: Change Enablement Training Course

The ITIL® 4 Practitioner: Change Enablement Training Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to enable successful changes within an IT service environment. Change enablement is a critical process that focuses on facilitating and supporting changes to IT services, systems, and processes while minimising risks and disruptions to business operations.

IT managers, change managers, project managers, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Change Enablement Training Course. This course is particularly relevant for professionals seeking to enhance their understanding of change enablement principles, processes, and best practices to improve change management effectiveness and drive business value.The Knowledge Academy’s 1-day ITIL® 4 Practitioner: Change Enablement Training will provide delegates with a comprehensive knowledge of change enablement, encompassing the principles, processes, and strategies vital for effective change management within organisations. They will learn to navigate the complexities of change management processes, mastering the art of seamlessly integrating changes within organisational structures.

Course Objectives

  • To identify and describe key components within change enablement processes.
  • To integrate change enablement effectively into organisational value streams.
  • To understand roles and responsibilities crucial for successful change enablement.
  • To leverage information technology in supporting and enabling change enablement.
  • To recognise the significance of partners and suppliers in change initiatives.
  • To utilise the ITIL Capability Model for enhancing change enablement capabilities.

Upon completion of the ITIL® 4 Practitioner: Change Enablement Training Course, participants will be equipped with the knowledge, skills, and confidence needed to enable successful changes within their IT service environment. They will be better prepared to plan, coordinate, and implement changes effectively, ultimately contributing to improved service delivery efficiency and business agility.

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What's included in this ITIL® 4 Practitioner: Change Enablement Training Course?

  • ITIL® 4 Practitioner: Change Enablement Examination.
  • World-Class Training Sessions from Experienced Instructors.
  • ITIL® 4 Practitioner: Change Enablement Certificate.
  • Digital Delegate Pack.

ITIL® 4 Practitioner: Change Enablement Training Course Exam Information

The ITIL® 4 Practitioner: Change Enablement Training Course Exam assesses individuals' understanding of the ITIL® 4 frameworks. The examination is intended to assess whether an individual can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Change Enablement Practice publication.

  • Question Type: Multiple Choice
  • Total Questions: 20 
  • Total Marks: 20 Marks 
  • Pass Mark: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open Book/ Closed Book: Closed Book

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Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Address

Robert Speck 2
2 Robert Speck Parkway
Suite 750
Mississauga
Ontario
L4Z 1H8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner: Change Enablement Training Course in Mississauga. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner: Change Enablement Training Course in Mississauga, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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What our customers are saying

ITIL® 4 Practitioner: Change Enablement Training Course in Mississauga FAQs

Change Enablement in ITIL® refers to the structured approach of planning, implementing, and managing changes within an organisation's IT services to ensure minimal disruption and optimal performance.
This course is crucial as it equips professionals with advanced skills to navigate and lead change initiatives, fostering adaptability and resilience in IT service management.
The ITIL 4 Practitioner Change Enablement Training enhances an organisation's agility by imparting effective change management practices, reducing service disruptions, and ensuring a smoother adaptation to evolving business needs.
Participants gain expertise in leading and supporting change initiatives, enabling them to contribute to successful change enablement within their organisations and advancing their career in IT service management.
The ITIL 4 Practitioner Change Enablement Training covers strategic planning, communication strategies, risk management, and measurement and metrics for successful change implementation in IT services.
The duration of this course is 1 day.
The training covers key aspects such as stakeholder engagement, cultural change, communication planning, and embedding change management practices, providing a holistic understanding of effective change enablement.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL 4 Practitioner Change Enablement Certification.
The training fees for ITIL® 4 Practitioner: Change Enablement Training Course certification in Mississauga starts from CAD2595
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner: Change Enablement Training Course.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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