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Course Information

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Course Outline

The course has the following learning outcomes:

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan, and improve value streams and practices

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Who should attend this ITIL® Training Course?

IT Managers of all levels involved in shaping direction and strategy or developing a continually improving team.

Prerequisites

ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Course Overview

This course provides universal skills and knowledge which is applicable to both the Managing Professional and Strategic Leader streams of ITIL 4. The 2 days of training focuses on how to create a ‘learning and improving’ IT organisation and looks at both practical and strategic elements. The ITIL 4 Specialist Direct, Plan and Improve exam is included.

Key topics covered include the influence and impact of Agile and Lean, planning and delivering continual improvement, and creating a strong and effective strategic direction.

ITIL 4 Strategist Direct, Plan and Improve is targeted towards managers of all levels involved in shaping direction and strategy or developing a continually improving team.

ITIL 4 Foundation certification is a prerequisite to attend.

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What's included in this ITIL® Training Course?

  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor
  • Refreshments

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam

  • 40 questions
  • Multiple choice 
  • Duration of 90 minutes
  • Pass mark of 70% or 28/40
  • Closed book

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Official Axelos ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination Information

The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) exam format:

  • Question Type: Multiple Choice
  • Total Question: 40
  • Pass Mark: 28 out of 40 required to pass (70%)
  • Duration: 90 minutes
  • Open Book: No, this is a closed book exam

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

What our customers are saying

Frequently asked questions

FAQ's

Please arrive at the venue at 8:45am.
We can provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for ITIL® 4 Strategist: Direct, Plan and Improve DPI certification in Canada starts from CAD2495
The Knowledge Academy is the Leading global training provider in the world for ITIL® 4 Strategist: Direct, Plan and Improve DPI.
Please see our ITIL® Training courses available in Canada

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Complete ITIL® 4 Managing Professional (MP) Certification Path

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ITIL® 4 FoundationCAD2295

ITIL® 4 Specialist: Create Deliver and Support CDSCAD2295

ITIL® 4 Specialist: Drive Stakeholder Value DSVCAD2295

ITIL® 4 Strategist: Direct, Plan and Improve DPICAD2295

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