ITIL® 4 Strategist: Direct, Plan and Improve Training Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 4 Strategist Certification: Direct, Plan and Improve (DPI) Course Outline

Module 1: Core concepts of DPI

  • Basics of Direction
  • Basics of Planning
  • Basics of Improvement
  • Other Core Elements for Value Co-creation

Module 2: DPI through Service Value System and Guiding Principles

  • DPI on the SVS
  • DPI of Guiding Principles

Module 3: Role of Direction in Strategy Management

  • Introducing Strategy Management
  • Developing Effective Strategies
  • Defining Structures and Methods for Decision Making

Module 4: Implementation of Strategies

  • Managing Risks
  • Making Decisions through Portfolio Management
  • Directing via Governance, Risk, and Compliance (GRC)

Module 5: Introduction to Assessment and Planning

  • Core Concepts of Assessment
  • Conducting Effective Assessment
  • Core Concepts of Planning

Module 6: Assessment and Planning Through VSM

  • Introducing VSM
  • Developing Value Stream Maps
  • Knowing more About VSM

Module 7: Measurement, Reporting, and Continual Improvement

  • Measurement and Reporting
  • Alignment of Measurements and Metrics
  • Success Factors and Key Performance Indicators
  • Continual improvement

Module 8: Measurements and Continual Improvement through Dimensions and SVS

  • Measurements for the Four Dimensions
  • Continual Improvement of the Service Value chain and Practices

Module 9: OCM Principles and Methods

  • Basics of OCM
  • OCM Throughout DPI and Service Value Chain
  • Resistance and Reinforcement

Module 10: Communication with Stakeholders

  • Basics of Effective Communication
  • Communication with Stakeholders

Module 11: SVS Development Using Four Dimensions

  • Organisations and People in the SVS
  • Partners and Suppliers in the SVS
  • Value Streams and Processes in the SVS
  • Information and Technology in the SVS
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Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training?

This ITIL 4 Strategist Direct Plan and Improve Course is an advanced-level ITIL® Certification ideal for anyone who wants to learn how to use ITIL® 4 principles for strategic direction, planning, and advancement of IT services. This ITIL Certification Course is especially beneficial for professionals in the following roles:

  • IT Service Management (ITSM) Professionals
  • Senior IT Managers
  • Business Relationship Managers
  • IT Project Managers
  • IT Programme Managers
  • Quality Assurance Managers
  • IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training

To pursue the ITIL 4 Strategist Direct Plan and Improve Course, candidates must understand ITIL® 4 concepts and have passed the ITIL® 4 Foundation Certification Exam.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course focuses on equipping professionals with essential skills in strategic planning, governance, and continual improvement. It’s designed to help organisations achieve their business goals by aligning IT strategies with broader objectives and enhancing service quality.

Proficiency in ITIL® 4 DPI is crucial for IT Managers, Business Leaders, Change Managers, and professionals involved in organisational planning and improvement. Mastering these skills helps drive efficiency, governance, and strategic alignment, making it essential for those aspiring to advance their ITIL® expertise.

This 2-day ITIL Certification Course by The Knowledge Academy covers a wide range of topics, including strategic planning principles, performance management, risk management, and continual improvement practices. Delegates will learn how to assess current capabilities, identify improvement opportunities, develop strategic plans, and drive organisational change

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Objectives

  • To understand the key concepts and principles of strategic planning and improvement in IT service management
  • To learn how to assess current capabilities, identify improvement opportunities, and set strategic objectives
  • To develop skills in developing and implementing IT service improvement plans and initiatives
  • To explore performance management, risk management, and measurement techniques for driving continual improvement
  • To understand the role of governance, leadership, and culture in driving strategic alignment and service excellence
  • To empower IT professionals to lead strategic initiatives, drive organisational change, and optimise IT service delivery

Upon completion of the ITIL Certification, delegates will be equipped with the knowledge, skills, and certification necessary to strategically direct, plan, and improve IT services in alignment with organisational objectives. They will be better prepared to drive organisational change, optimise resources, and continuously improve service delivery to meet evolving business needs and customer expectations.

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What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

  • ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Strategist: Direct, Plan and Improve Certificate
  • Digital Delegate Pack
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ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement. 

  • Question Type: Multiple Choice 
  • Total Questions: 40  
  • Total Marks: 40 Marks  
  • Pass Mark: 70%, or 28/40 Marks 
  • Duration: 90 Minutes 
  • Open Book/ Closed Book: Closed Book
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Train Your Workforce

Looking for ITIL® 4 Strategist: Direct, Plan and Improve Training in-house or onsite training in Toronto? We specialise in corporate group training and bulk bookings for organisations of all sizes in Toronto. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Toronto venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Toronto, a city in the Canadian province of Ontario, has an average population of roughly 2,615,000 spread across 243.33 square miles of land – making it the busiest and most populous region in the whole of Canada.  At The Knowledge Academy, we offer 50,000 classroom based training courses throughout the different areas of Toronto, in order to enhance people’s learning in an array of subject areas.  Education in Canada is generally funded by federal, provincial, and local governments; the system is divided into primary, secondary and post-secondary education and is operated under provincial jurisdiction.  On the whole, there are 190 days in a school year, starting in September and ending towards the last Friday of June.  Some popular and highly regarded universities in Canada include: the University of Toronto (notable alumni including: William Lyon Mackenzie King, Vincent Massey, Donald Sutherland and Lesra Martin), the University of British Columbia (notable alumni including: Eddie Peng, Justin Trudeau and Nardwuar the Human Serviette), and the University of Alberta (notable alumni including: Dayo Wong, George Stanley and Beverley McLachlin).  With its massively diverse citizenry and education options, it is hard to solely categorise the formation of its education system; it is also the home site to four publicly funded K12 school boards, a publicly funded religious K12 school board, a range of K12 private and prepatory school and a plethora of other religious, vocational, career and specialist schools.  As French is a commonly spoken language in Canada, there are also a number of public school boards designed for French language students.  Regarding religious schools, there are a number of Christian, Islamic and Jewish schools based in Toronto, all of which offering a slightly different educational system to their students and are tailored to best suit a specific religion.  With non-public schooling in mind, there are also a variety of religious non-public school boards spread throughout Toronto, namely the Board of Jewish Education of Toronto and the Toronto Adventist District School Board.  

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Ways to take ITIL® 4 Strategist: Direct, Plan and Improve Training in Toronto

Online Instructor-Led Learning

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Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Strategist: Direct, Plan and Improve Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Interactive

Engage in activities, and communicate with your trainer and peers.

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Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Scalable Training Delivery

Access ITIL® 4 Strategist: Direct, Plan and Improve Training in Toronto delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 4 Strategist: Direct, Plan and Improve Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 4 Strategist: Direct, Plan and Improve Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 4 Strategist: Direct, Plan and Improve Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access ITIL® 4 Strategist: Direct, Plan and Improve Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Global Training Provider

Access ITIL® 4 Strategist: Direct, Plan and Improve Training in Toronto from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective ITIL® 4 Strategist: Direct, Plan and Improve Training that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Package deals for ITIL® 4 Strategist: Direct, Plan and Improve Training in Toronto

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Strategist: Direct, Plan and Improve Training, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Strategist: Direct, Plan and Improve Training, and allows you to purchase multiple courses at a discounted rate.

ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Toronto FAQs

What is ITIL® 4?

ITIL® 4 is a globally recognised framework for IT service management. It provides comprehensive guidance to align IT services with business needs, promoting efficiency, continual improvement, value delivery, and customer satisfaction in modern digital environments.

What is ITIL® 4 Strategist: Direct, Plan and Improve (DPI)?

ITIL® 4 Strategist DPI focuses on building a strong, adaptable strategy. It teaches governance, planning, leadership, and continual improvement practices that help individuals guide teams and organisations in effectively managing services and delivering sustainable success.

Who is this ITIL Strategist DPI Course designed for?

This course is ideal for IT Managers, Team Leaders, Consultants, and professionals involved in strategic planning, governance, or continual improvement. It supports those aiming to drive change and align services with business goals.

Are there any prerequisites for taking this ITIL® 4 Strategist: Direct, Plan and Improve Course?

To pursue the ITIL® 4 Strategist: Direct, Plan, and Improve Training (DPI) Certification, candidates must understand ITIL® 4 concepts and have passed the ITIL® 4 Foundation Certification Exam.

Do you offer support for ITIL® 4 Strategist: Direct, Plan and Improve Training?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What is the duration of this ITIL Strategist Training?

This course takes 2-Days to complete during which delegates participate in intensive learning sessions that cover various course topics.

How long until I receive the course confirmation details?

You should receive the confirmation details for the course within 24hours after registration. If you haven't received it by then, please contact our support team for assistance.

Do you provide exam for the ITIL® 4 Strategist: Direct, Plan and Improve Training?

Yes, the ITIL® 4 Strategist: Direct, Plan and Improve Training includes the official certification exam. Successful completion of the course and exam earns delegates a globally recognised qualification, validating their strategic planning and continual improvement capabilities.

What skills will I gain from this ITIL® 4 Strategist: Direct, Plan and Improve Certification?

You’ll gain skills in governance, continual improvement, strategic planning, value stream mapping, organisational change management, and aligning IT with business strategy. These skills support leadership and innovation in IT service environments.

What career opportunities can I avail myself from this ITIL® 4 Strategist: Direct, Plan and Improve Certification?

This certification can lead to roles like IT Strategy Manager, Service Delivery Manager, Process Consultant, or Digital Transformation Lead. It enhances credibility for senior IT positions and boosts advancement within strategic and operational IT functions.

Will I receive a certification upon completing this ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Training?

Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

Why choose The Knowledge Academy in Toronto over others?

The Knowledge Academy in Toronto stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for ITIL® 4 Strategist: Direct, Plan and Improve Training in Toronto?

The training fees for ITIL® 4 Strategist: Direct, Plan and Improve Training in Toronto starts from CAD3395

Which is the best training institute/provider of ITIL® 4 Strategist: Direct, Plan and Improve Training in Toronto?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Strategist: Direct, Plan and Improve Training.

What are the best ITIL® Certification Training courses in Toronto?

Please see our ITIL® Certification Training courses available in Toronto

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