Course syllabus
Who it’s for
What’s included
Exams
FAQs
This Certified IT Service Manager (CITSM) Course is designed to provide delegates with advanced skills and knowledge to manage Information Technology (IT) services effectively and efficiently within an organisation. This Course can be beneficial for a wide range of professionals, including:
There are no formal prerequisites for attending this Certified IT Service Manager (CITSM) Training. However, a basic understanding of Information Technology, Service Delivery, and their fundamental concepts would be beneficial for the delegates.
The Certified IT Service Manager (CITSM) Course is an advanced training designed to equip IT professionals with the knowledge and skills required to effectively manage and optimise IT service delivery in alignment with business objectives and industry best practices. As organisations increasingly rely on IT services to drive business success, the role of IT service managers becomes paramount in ensuring the delivery of high-quality and efficient IT services.
IT Service Managers, IT Directors, Service Delivery Managers, and anyone responsible for overseeing IT service operations should prioritise participating in the Certified IT Service Manager (CITSM) Course. This Certification Course is particularly relevant for professionals seeking to enhance their understanding of IT service management principles, frameworks, and techniques to drive organisational success.
This 2-Day Certified IT Service Manager (CITSM) Certification covers a wide range of topics, including IT service strategy, service design, service transition, service operations, and continual service improvement. Delegates will learn how to develop service strategies, design service portfolios, manage service transitions, and optimise service operations to meet business needs and customer expectations.
Upon completion of this Certification Course, delegates will be equipped with the knowledge, skills, and certification necessary to excel in IT service management roles. They will be better prepared to align IT services with business objectives, improve service quality and efficiency, and drive organisational success through effective IT service delivery practices.
To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Certified IT Service Manager (CITSM) Certification Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Master Certified IT Service Manager (CITSM) Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.
Structured Yet Flexible Learning
Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.
Engaging & Interactive Training
Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Certified IT Service Manager (CITSM) Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.
Expert-Led Course
Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.
Global Training Accessibility
Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.
To help and support our clients we are providing a limited number of 250 daily discount codes. Hurry, first come, first served!
If you miss out, enquire to get
yourself
on the waiting list for the next day!
Our training experts have compiled a range of course packages on a variety of categories in Certified IT Service Manager (CITSM) Certification, to boost your career. The packages consist of the best possible qualifications with Certified IT Service Manager (CITSM) Certification, and allows you to purchase multiple courses at a discounted rate.
The Certified IT Service Manager (CITSM) Certification validates your ability to lead, manage, and improve IT services. It focuses on aligning IT delivery with business goals to enhance service efficiency and strategic impact.
This Certified IT Service Manager Certification is aimed at IT professionals who already have some experience in IT service management. This includes roles such as IT Managers, Team Leaders, Supervisors, Consultants, and Technicians who are responsible for managing IT services or those looking to move into IT service management roles.
The CITSM Certification focuses on practical service delivery, strategic alignment, and leadership. It stands apart by addressing the managerial aspects of IT services rather than just operational or framework-specific practices.
An IT Service Manager is responsible for providing client assessments, managing projects by developing timelines, maintaining relationships with security vendors and technology, and coordinating troubleshooting.
IT Service Managers should have knowledge management capabilities, an understanding of AI and analytics, communication and collaboration skills, customer experience skills, and business relationship management capabilities.
IT Service Management is beneficial for improving productivity, reducing spending, minimising risk, enhancing customer experience, improving visibility, streamlining communications, and increasing operational efficiency.
It's important to focus on understanding the core principles of IT service management, strategic implementation, and the managerial aspects that the certification emphasises to prepare effectively for the Certified IT Service Manager exam.
There are no formal prerequisites for attending this Certified IT Service Manager (CITSM) Training.
Achieving the Certified IT Service Manager Certification can significantly enhance career prospects in the IT industry. It equips professionals with the necessary skills to manage and improve IT services effectively, demonstrating their capability to take on senior roles such as IT Service Manager, IT Director, or IT Strategy Consultant.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.
The training fees for Certified IT Service Manager (CITSM) Certificationin Canada starts from CAD3095
The Knowledge Academy is the Leading global training provider for Certified IT Service Manager (CITSM) Certification.
Please see our ITIL® Certification Training courses available in Canada
Robin Ijsinga
Julian has been extremely patient and was willing to answer all questions, no matter if it was a dumb question or not. He also had a good answer and he explained everything through and through.
Sujeet Sinha
Trainer was nice and well experienced.
Haitao SUN
the trainer is professional and knowledgeable.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Recognised by leading certification bodies, we deliver training you can trust.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
close
Press esc to close
close
Fill out your contact details below and our training experts will be in touch.
If you wish to make any changes to your course, please
log a ticket and choose the category ‘booking change’
close
Thank you for your enquiry!
One of our training experts will be in touch shortly to go over your training requirements.
close
Press esc to close
Back to Course Information
Back to course information
Thank you for your enquiry!
One of our training experts will be in touch shortly to go overy your training requirements.
Thank you for your enquiry!
One of our training experts will be in touch shortly to go over your training requirements.
