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ISO 20000 Foundation Overview
ISO 20000 Foundation Course Outline
Module 1: Information Technology Service Management (ITSM)
- Business Case
- Define the Scope of ITSMS
- IT Service Management
- Benefits of IT Service Management
- ITSMS Policy
- Documentation of Process and Procedures
- Process Approach
- Principles of Information Technology
- Develop a Project Plan
- Accounting the IT Services
- Accounting and Budgeting
Module 2: Introduction and Background to ISO/IEC 20000
- What is ISO/IEC 20000?
- Benefits of ISO/IEC 20000
- ISO/IEC 20000 – Parts
Module 3: Scope
- General
- Application
Module 4: Terms and Definitions
- Introduction
- Terms Specific to Management System Standards
- Terms Specific to Service Management
Module 5: Context of the Organisation
- Understanding the Organisation and its Context
- Understanding the Needs and Expectations of Interested Parties
- Determining the Scope of the Service Management System
- Service Management System
Who should attend this ISO 20000 Foundation Training Course?
The ISO 20000 Foundation Course is designed for professionals seeking to understand and implement the ISO 20000 standard within their organisation.
Here are the professionals who will benefit from attending this course:
- CIOs and IT Directors
- Quality Managers
- Service Desk Managers
- IT Auditors
- Risk Managers
- Consultants
- IT Service Managers
Prerequisites of the ISO 20000 Foundation Training Course
There are no formal prerequisites for this ISO 20000 Foundation Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.
ISO 20000 Foundation Training Course Overview
The ISO 20000 Foundation Training Course introduces delegates to the essential principles of IT Service Management based on the ISO/IEC 20000 standard. This globally recognised certification ensures that organisations can efficiently manage and deliver IT services, aligning with business needs and industry best practices.
Proficiency in ISO 20000 is essential for IT Professionals, Service Managers, and Consultants aiming to improve service delivery and quality. Mastery of this standard is vital for professionals responsible for implementing and managing IT services within their organisations. It is particularly beneficial for those seeking to demonstrate their commitment to continuous improvement and customer satisfaction.
This Intensive 1-day training by The Knowledge Academy will equip delegates with the knowledge and skills necessary to understand and apply ISO 20000 principles. Participants will learn how to implement the standard effectively, ensuring their organisations can deliver consistent and reliable IT services. The course includes practical exercises and real-world scenarios to reinforce learning, ensuring that delegates leave with a comprehensive understanding of ISO 20000.
Course Objectives
- To understand the key concepts and requirements of ISO 20000
- To learn the structure and components of the ISO 20000 standard
- To identify the benefits of implementing ISO 20000 in an organisation
- To gain insights into the certification process and its requirements
- To understand the roles and responsibilities in ISO 20000 implementation
- To develop strategies for effective service management
After completing the course, delegates will receive a certification, demonstrating their foundational understanding of ISO 20000. This certification is a valuable asset, enhancing career prospects and proving proficiency in IT Service Management.
What’s included in this ISO 20000 Foundation Training Course?
- ISO 20000 Foundation Examination
- World-Class Training Sessions from Experienced Instructors
- ISO 20000 Foundation Certificate
- Digital Delegate Pack
ISO 20000 Foundation Exam Information
To achieve the ISO 20000 Foundation, candidates will need to sit for an examination. The exam format is as follows:
- Question Type: Multiple Choice
- Total Questions: 30
- Total Marks: 30 Marks
- Pass Mark: 50%, or 15/30 Marks
- Duration: 40 Minutes
- Open Book/ Closed Book: Closed Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Foundation. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ISO 20000 Foundation, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
ISO 20000 Foundation FAQs
ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
Yes an examination will need to be passed in order to complete this ISO 20000 Foundation certification.
Yes, this ISO 20000 Foundation course is the first of four courses within ISO 20000. The following courses are; ISO 20000 Internal Auditor, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer.
The Knowledge Academy offers ISO 20000 Foundation courses in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
This ISO 20000 Foundation training is a 1 day course.
The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.
No, there aren’t any formal prerequisites.
Please arrive at the venue at 8:45am.
The training fees for ISO 20000 Foundation certification in Canada starts from CAD2195
The Knowledge Academy is the Leading global training provider for ISO 20000 Foundation.
Please see our ISO 20000 Training courses available in Canada
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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