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Module 1: Incident Management
Module 2: Service Desk
Module 3: Problem Management
Module 4: Service Request Management
Module 5: Monitoring and Event Management
The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course is designed for individuals and professionals who have a role or interest in IT service management. Specifically, this course is beneficial for:
To undertake the ITIL® 4 Specialist: Monitor, Support, and Fulfil training, the delegates should possess a fundamental grasp of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation certification.
The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course is a specialised course designed to equip IT professionals with the knowledge and skills required to effectively monitor, support, and fulfil IT services in alignment with the ITIL 4 framework. In today's dynamic IT environment, where organisations rely on robust and reliable IT services to support their business operations, this course is imperative.
IT managers, service desk managers, support analysts, and anyone responsible for monitoring and supporting IT services should prioritise participating in the ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course. This ITIL Certification Course is particularly relevant for professionals seeking to enhance their understanding of service monitoring, incident management, problem management, and service desk operations.
This 3-day ITIL Certification Training course by The Knowledge Academy covers a wide range of topics, including service monitoring techniques, incident and problem management processes, service request fulfilment, and service desk operations. Participants will learn how to effectively monitor service performance, respond to incidents and problems, fulfil service requests, and ensure customer satisfaction.
Course Objectives
Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and confidence needed to monitor, support, and fulfil IT services effectively. They will be better prepared to respond to incidents and problems, fulfil service requests, and ensure customer satisfaction, ultimately contributing to improved service quality and organisational success.
The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.
Why choose us
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
We may not have any package deals available including this course. If you enquire or give us a call on +1 6474932992 and speak to our training experts, we should be able to help you with your requirements.
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