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CDSPM (Certified Digital Services Project Manager) Course Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

Certified Digital Services Project Manager Course Outline

Certified Digital Services Project Manager (CDSPM) training course covers the following topics:

Module 1: Digital Service Principles (DSPs)

  • What are Digital Services?
  • Core Principles
    • Research and Understand Your Users
    • Create a Multidisciplinary Team
    • Make Use of Agile Methods
    • Iterate and Evaluate Frequently
    • Be Aware of Security and Privacy Protocols
    • Establish Service Code as Being Open Source
    • Utilise Open Standards and Common Platforms
    • Test the End-To-End Experience of the Service
    • Plan for Service Disruptions and Ensure That Users Succeed First Time
    • Make the User Experience Consistent Across Brand and Encourage to Use DS
    • Collect Performance Data and Test the Service

Module 2: Digital Product Development Methodologies

  • Waterfall Product Development
  • Agile Development
  • Agile Manifesto
  • Differences Between Waterfall and Agile

Module 3: Roles and Responsibilities

  • Digital Roles
    • Positions in Digital Service Development
    • Service Owner and Product Manager
    • Technical Architect and Service Engineers
    • Delivery Manager
    • Business Analyst and Business Change Lead
    • Solution Tester
    • User Researcher
    • Accessibility Lead
    • Content and Interaction Designers
    • Types of Teams
  • Cross-Functional Teams

Module 4: Digital Service Lifecycle

  • Introduction to Digital Service Lifecycle
  • Discovery
  • Alpha
    • Inception
    • Iteration
    • Conclusion
  • Beta
    • Private Beta and Public Beta
  • Service Management
    • Transitioning to a Live Service

Module 5: Digital User Experience

  • User Stories
    • Epics
    • Decomposing
    • User Experience
  • Analogue User Experience

Module 6: Performance Metrics and Management

  • Increments and Progress Reviews
  • Managing Digital Project Outcomes
  • Stakeholder Management and Cycle
  • Segmenting and Prioritising Stakeholders
  • Stakeholder Engagement
  • Benefits of Stakeholder Engagement
  • Designing a Stakeholder Engagement Plan
  • Principles for Successful Stakeholder Engagement
  • Influence Stakeholders
  • Stakeholder Management
  • KPIs
  • Communication Skills

Module 7: Digital Project Closure

  • Finalise Digital Sign Off
  • Reasons for Closure Could
    • Service No Longer Meets User Needs
    • Service is Outdated or Replaced
    • User Need No Longer Exists
    • Organisation Wishes to Move in a New Direction
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Certified Digital Services Project Manager Exam

To achieve the Certified Digital Services Project Manager (CDSPM), candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book
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Who should attend this CDSPM (Certified Digital Services Project Manager) Course?

The Certified Digital Services Project Manager (CDSPM) Training Course is designed to provide delegates with the specialised skills and knowledge needed to effectively manage projects in the realm of digital services and technology-driven initiatives. This Project Management Courses is tailored for professionals who are involved in planning, executing, and overseeing projects related to digital products, services, and solutions. This course can be beneficial for a wide range of professionals, including:

  • Digital Project Managers
  • IT Project Managers and Leaders
  • Digital Transformation Managers
  • Software Development Managers
  • UX/UI Design Leads
  • E-commerce Managers
  • Technology Consultants

Prerequisites of the CDSPM (Certified Digital Services Project Manager) Course

There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.

CDSPM (Certified Digital Services Project Manager) Course Overview

This Certified Digital Services Project Manager Course is designed to help you delve into the crux of project management when considering digital services. How to manage projects in this very domain is more than relevant knowledge; it is indeed key. This valuable course adds further value to professionals, making them more efficient at their workplace.

Excellence in Digital Services is critically important because it helps fill the technology gap for effectively delivering projects. IT professionals, software development professionals, or any person dealing with marketing and digital transformation should be exceptional at this. This world is going digital daily, and soon, one who knows how to do digital service projects will be in demand.

The Knowledge Academy's intensive 2-day Project Management Courses is intended to ensure that the knowledge and insights delivered to the delegates are sufficient for them to make a killing as Digital Services Project Managers. This Project Management Courses will combine lectures, case studies, and practical exercises to give the delegates a complete knowledge of the details involved in managing digital service projects.

Course Objectives

  • To understand the fundamentals of Digital Services Project Manager
  • To learn to adapt traditional techniques to the digital realm
  • To gain proficiency in using digital tools for project planning and execution
  • To explore best practices for stakeholder communication in digital projects
  • To master risk assessment and mitigation strategies in digital services
  • To learn Agile Project Management principles tailored to digital services

This Project Management Training will definitely empower the delegates with the know-how and skills of how to lead effective digital service projects. This is bound to place the delegates at a more competitive edge in the job market and increase the opportunities available for career advancement. They will be well placed to meet the demands in this field when they start practicing.

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What’s included in this CDSPM (Certified Digital Services Project Manager) Course?

  • Certified Digital Services Project Manager Examination
  • World-Class Training Sessions from Experienced Instructors
  • CDSPM (Certified Digital Services Project Manager) Certificate
  • Digital Delegates Pack
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Train Your Workforce

Looking for CDSPM (Certified Digital Services Project Manager) Course in-house or onsite training Newcastle. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

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The Knowledge Academy is an approved training supplier to 53,536 organisations across the UK, Europe, North America and Australia, so most buyers can book through their existing purchasing process with no new supplier setup.

Our Newcastle venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Newcastle, officially called Newcastle upon Tyne, is a city located in Tyne and Wear, North East England. It is 277 miles (446 km) north of London and 103 miles (166 km) south of Edinburgh. The city was founded in the 2nd Century and now had a population of approximately 290,000 citizens. There are nearly 20 schools that are Local Education Authorities (LEAs) schools, seven independent schools, and several state schools including Walker Technology College, Gosforth High School, St. Mary's Catholic Comprehensive School, St Cuthbert's High School, and Heaton Manor School. Newcastle College is home to the largest general further education college with approximately 45,000 students. Newcastle also offers two primary state-Catholic run high schools: St Cuthbert's High School and Sacred Heart. Newcastle has two universities Newcastle University and Northumbria University. Newcastle University was establishes in 1882 as the School of Medicine and Surgery; it teaches over 22,000 students. Northumbria University was established in 1969 and was formally known as Newcastle Polytechnic and has over 29,000 students.

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Ways to take CDSPM (Certified Digital Services Project Manager) Course in Newcastle

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

2 days · next Mon 16 Nov 2026

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Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

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Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

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Package deals for CDSPM (Certified Digital Services Project Manager) Course in Newcastle

Our training experts have compiled a range of course packages on a variety of categories in CDSPM (Certified Digital Services Project Manager) Course, to boost your career. The packages consist of the best possible qualifications with CDSPM (Certified Digital Services Project Manager) Course, and allows you to purchase multiple courses at a discounted rate.

Project Management Courses | Certified Digital Services Project Manager Training in Newcastle FAQs

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What is the cost/training fees for in Newcastle?

The training fees for in Newcastle starts from £1995

Which is the best training institute/provider of in Newcastle?

The Knowledge Academy is one of the Leading global training provider for .

What are the best courses in Newcastle?

Please see our courses available in Newcastle

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