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Course Information

Certified Digital Services Project Manager Course Outline

Certified Digital Services Project Manager (CDSPM) training course covers the following topics:

Introduction to Digital Service Principles (DSPs)

  • What are digital services?
  • Twelve Core Principles

Digital Product Development Methodologies

  • Waterfall product development
  • Agile development

Roles and Responsibilities

  • Digital Roles
  • Cross-functional teams

Digital Service Lifecycle

  • Discovery
  • Alpha
  • Private Beta
  • Public Beta
  • Service Management

Digital User Experience

  • User stories
  • Analogue user experience

Performance Metrics and Management

  • Increments and Progress Reviews
  • Managing Digital Project Outcomes
  • Stakeholder Management
  • KPIs
  • Communication Skills

Digital Project Closure

  • Finalise Digital Sign Off

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Who should attend this Project Management course?

The target audience for this course covers individuals who work in Project Management positions and are looking to advance and apply their skills in a digital environment. As it is applicable across all sectors, project managers from all industries are encouraged to attend.


There are no formal prerequisites for taking this course, meaning that anyone who is interested is welcome to attend.

Certified Digital Services Project Manager Course Overview

Bringing Digital Services to Project Managers around the world, this Certified Digital Services Project Manager course represents the next stage in the evolution of project management, allowing professionals in all sectors to become specialised Digital Project Management experts for the first time. With allowances for the special complexity of the digital landscape, this CDSPM course allows delegates to learn the principles of digital service development in a practical new context. In discovering more about managing digital services, delegates will also be equipped with an in-depth understanding of a software development methodology used throughout the IT industry.

With principles that centre on iterative feedback, responsiveness to change, and the importance of individuals over processes, this CDSPM course relies on twelve core principles that will encourage delegates to put customer concerns first while delivering more cost-effective projects across the entire service life cycle.

Delivered by one of The Knowledge Academy’s experienced and well-renowned Project Managers, this 2-day Certified Digital Services Project Manager course will allow organisations to make the most of their knowledgeable employees and digital environments in order to create and maintain innovative digital services within the core guidelines of the Digital Service Principles (DSPs). Its emphasis on satisfying customers and responding to user feedback will allow organisations to deliver more effective and satisfying customer service and user experiences than ever before. Covering a wide range of concepts from digital product management methodologies to finalising the digital sign off after transitioning to the service management phase, this CDSPM course offers delegates a holistic overview of how to navigate and manage projects in a new and dynamic digital environment.

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What's included in this Project Management Course?

This training course includes the following:

  • Certified Digital Services Project Manager (CDSPM) Examination
  • The Knowledge Academy's Certified Digital Services Project Manager (CDSPM) Manual
  • Completion Certificate
  • Experienced Instructor 
  • Refreshments 

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Certified Digital Services Project Manager Exam

Passing the Certified Service Desk Project Manager examination will prove your knowledge of the basic concepts and terminology associated with Digital Service Principles, and demonstrate to employers your understanding of and willingness to manage projects in a digital environment. 

  • Multiple choice questions
  • Duration of 60 minutes
  • 65% pass mark
  • Open book

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Certified Digital Services Project Manager (CDSPM) FAQs


It is a process of forming, monitoring, and maintaining constructive relationships with those who have an interest in the project or will be affected by its outputs/deliverables.
Following are the various benefits of stakeholder engagement: Brand enhancement, Risk management, Strategic opportunities, Building trust, Increased investment, Partnerships, Improve productivity.
Following are the stages of project management: Conception and initiation, Planning, Execution, Performance and monitoring, Project close.
Certified Digital Services Project Managercourse is 2 days.
 There are the principles of digital project manager: Research and understand your users, Create a multidisciplinary team, Make use of agile methods, Iterate and evaluate frequently, Be aware of security and privacy protocols, Establish a service code as being open source.
The price for Certified Digital Services Project Manager (CDSPM) certification in the United Kingdom starts from £1295
The Knowledge Academy is the Leading global training provider for Certified Digital Services Project Manager (CDSPM).

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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