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Certified Digital Services Project Manager (CDSPM)

Key points about this course

Duration: 2 Days*

Exam: Included

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  • Certified Digital Services Project Manager delivered by expert Project Managers
  • Provided by the World's Largest Provider of Digital Project Management Courses
  • Includes Course Manual, the CDSPM Examination & Certificate

Available delivery methods for this course

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Course Information

Certified Digital Services Project Manager Overview


Bringing Digital Services to Project Managers around the world, this Certified Digital Services Project Manager course represents the next stage in the evolution of project management, allowing professionals in all sectors to become specialised Digital Project Management experts for the first time. With allowances for the special complexity of the digital landscape, this CDSPM course allows delegates to learn the principles of digital service development in a practical new context. In discovering more about managing digital services, delegates will also be equipped with an in-depth understanding of a software development methodology used throughout the IT industry.

With principles that centre on iterative feedback, responsiveness to change, and the importance of individuals over processes, this CDSPM course relies on twelve core principles that will encourage delegates to put customer concerns first while delivering more cost-effective projects across the entire service life cycle.

Delivered by one of The Knowledge Academy’s experienced and well-renowned Project Managers, this 2-day Certified Digital Services Project Manager course will allow organisations to make the most of their knowledgeable employees and digital environments in order to create and maintain innovative digital services within the core guidelines of the Digital Service Principles (DSPs). Its emphasis on satisfying customers and responding to user feedback will allow organisations to deliver more effective and satisfying customer service and user experiences than ever before. Covering a wide range of concepts from digital product management methodologies to finalising the digital sign off after transitioning to the service management phase, this CDSPM course offers delegates a holistic overview of how to navigate and manage projects in a new and dynamic digital environment.

Certified Digital Services Project Manager Outline


Certified Digital Services Project Manager (CDSPM) training course covers the following topics:

Introduction to Digital Service Principles (DSPs)

  • What are digital services?
  • Twelve Core Principles

Digital Product Development Methodologies

  • Waterfall product development
  • Agile development

Roles and Responsibilities

  • Digital Roles
  • Cross-functional teams

Digital Service Lifecycle

  • Discovery
  • Alpha
  • Private Beta
  • Public Beta
  • Service Management

Digital User Experience

  • User stories
  • Analogue user experience

Performance Metrics and Management

  • Increments and Progress Reviews
  • Managing Digital Project Outcomes
  • Stakeholder Management
  • KPIs
  • Communication Skills

Digital Project Closure

  • Finalise Digital Sign Off

Certified Digital Services Project Manager Audience & Prerequisites


Who should attend this course?

The target audience for this course covers individuals who work in Project Management positions and are looking to advance and apply their skills in a digital environment. As it is applicable across all sectors, project managers from all industries are encouraged to attend.



There are no formal prerequisites for taking this course, meaning that anyone who is interested is welcome to attend.

Please arrive at the venue at 8:45am.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

Certified Digital Services Project Manager Examination


Passing the Certified Service Desk Project Manager examination will prove your knowledge of the basic concepts and terminology associated with Digital Service Principles, and demonstrate to employers your understanding of and willingness to manage projects in a digital environment. 


CDSPM Exam Format:

  • A multiple-choice examination
  • The paper contains 40 questions
  • 60 minute duration
  • A supervised examination
  • The pass mark is 65%, or 24 out of 40


This training course includes the following:

  • Certified Digital Services Project Manager (CDSPM) Examination
  • The Knowledge Academy's Certified Digital Services Project Manager (CDSPM) Manual
  • Completion Certificate
  • Experienced Instructor 
  • Refreshments 

Dates & Prices

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Key points about this course

Duration: 2 Days*

Exam: Included

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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