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Certified Digital Services Project Manager (CDSPM)

Key points about this course


Duration: 2 Days*

Dates & Prices Enquire
  • Certified Digital Services Project Manager delivered by expert Project Managers.
  • Provided by the World's Largest Provider of Digital Project Management Courses.
  • Includes Course Manual, the CDSPM Examination & Certificate.

Available delivery methods for this course

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Classroom

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Onsite

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Live Virtual

Course Information

Certified Digital Services Project Manager Course Overview

Bringing Digital Services to Project Managers around the world, this Certified Digital Services Project Manager course represents the next stage in the evolution of project management, allowing professionals in all sectors to become specialised Digital Project Management experts for the first time. With allowances for the special complexity of the digital landscape, this CDSPM course allows delegates to learn the principles of digital service development in a practical new context. In discovering more about managing digital services, delegates will also be equipped with an in-depth understanding of a software development methodology used throughout the IT industry.

With principles that centre on iterative feedback, responsiveness to change, and the importance of individuals over processes, this CDSPM course relies on twelve core principles that will encourage delegates to put customer concerns first while delivering more cost-effective projects across the entire service life cycle.

Delivered by one of The Knowledge Academy’s experienced and well-renowned Project Managers, this 2-day Certified Digital Services Project Manager course will allow organisations to make the most of their knowledgeable employees and digital environments in order to create and maintain innovative digital services within the core guidelines of the Digital Service Principles (DSPs). Its emphasis on satisfying customers and responding to user feedback will allow organisations to deliver more effective and satisfying customer service and user experiences than ever before. Covering a wide range of concepts from digital product management methodologies to finalising the digital sign off after transitioning to the service management phase, this CDSPM course offers delegates a holistic overview of how to navigate and manage projects in a new and dynamic digital environment.

Certified Digital Services Project Manager Course Outline

Certified Digital Services Project Manager (CDSPM) training course covers the following topics:

Introduction to Digital Service Principles (DSPs)

  • What are digital services?
  • Twelve Core Principles

Digital Product Development Methodologies

  • Waterfall product development
  • Agile development

Roles and Responsibilities

  • Digital Roles
  • Cross-functional teams

Digital Service Lifecycle

  • Discovery
  • Alpha
  • Private Beta
  • Public Beta
  • Service Management

Digital User Experience

  • User stories
  • Analogue user experience

Performance Metrics and Management

  • Increments and Progress Reviews
  • Managing Digital Project Outcomes
  • Stakeholder Management
  • KPIs
  • Communication Skills

Digital Project Closure

  • Finalise Digital Sign Off

Who should attend this Project Management course?

The target audience for this course covers individuals who work in Project Management positions and are looking to advance and apply their skills in a digital environment. As it is applicable across all sectors, project managers from all industries are encouraged to attend.

Prerequisites

There are no formal prerequisites for taking this course, meaning that anyone who is interested is welcome to attend.

Please arrive at the venue at 8:45am.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

Certified Digital Services Project Manager Examination

Passing the Certified Service Desk Project Manager examination will prove your knowledge of the basic concepts and terminology associated with Digital Service Principles, and demonstrate to employers your understanding of and willingness to manage projects in a digital environment. 

CDSPM Exam Format:

  • A multiple-choice examination
  • The paper contains 40 questions
  • 60 minute duration
  • A supervised examination
  • The pass mark is 65%, or 24 out of 40

What's included in this Project Management Course?

This training course includes the following:

  • Certified Digital Services Project Manager (CDSPM) Examination
  • The Knowledge Academy's Certified Digital Services Project Manager (CDSPM) Manual
  • Completion Certificate
  • Experienced Instructor 
  • Refreshments 

Dates & Prices

Select your preferred delivery method

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Choose a Month

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Manchester
Thu 23rd May 2019
Places available
£1795
London
Thu 23rd May 2019
Places available
£1795
Maidstone
Thu 23rd May 2019
Places available
£1989
Glasgow
Thu 30th May 2019
Places available
£1989
Cardiff
Thu 6th Jun 2019
Places available
£1989
Cambridge
Thu 6th Jun 2019
Places available
£1989
VirtualLive Virtual
Thu 13th Jun 2019
Places available
£1795
Liverpool
Thu 13th Jun 2019
Places available
£1989
Birmingham
Thu 20th Jun 2019
Places available
£1795
Sheffield
Thu 20th Jun 2019
Places available
£1989
Brighton
Thu 20th Jun 2019
Places available
£1989
London
Thu 27th Jun 2019
Places available
£1795
Aberdeen
Thu 27th Jun 2019
Places available
£1989
VirtualLive Virtual
Thu 11th Jul 2019
Places available
£1795
Southampton
Thu 11th Jul 2019
Places available
£1989
Milton Keynes
Thu 11th Jul 2019
Places available
£1989
London
Thu 18th Jul 2019
Places available
£1795
Edinburgh
Thu 18th Jul 2019
Places available
£1989
Glasgow
Thu 25th Jul 2019
Places available
£1989
Newcastle
Thu 1st Aug 2019
Places available
£1989
Belfast
Thu 1st Aug 2019
Places available
£1989
Nottingham
Thu 8th Aug 2019
Places available
£1989
Maidstone
Thu 8th Aug 2019
Places available
£1989
VirtualLive Virtual
Thu 15th Aug 2019
Places available
£1795
London
Thu 15th Aug 2019
Places available
£1795
Manchester
Thu 22nd Aug 2019
Places available
£1795
Leeds
Thu 22nd Aug 2019
Places available
£1989
Norwich
Thu 22nd Aug 2019
Places available
£1989
Birmingham
Thu 29th Aug 2019
Places available
£1795
Sheffield
Thu 29th Aug 2019
Places available
£1989
Cambridge
Thu 5th Sep 2019
Places available
£1989
Bristol
Thu 5th Sep 2019
Places available
£1989
Dublin
Thu 5th Sep 2019
Places available
€1989
VirtualLive Virtual
Thu 12th Sep 2019
Places available
£1795
London
Thu 12th Sep 2019
Places available
£1795
Cardiff
Thu 12th Sep 2019
Places available
£1989
Brighton
Thu 12th Sep 2019
Places available
£1989
Birmingham
Thu 19th Sep 2019
Places available
£1795
Milton Keynes
Thu 26th Sep 2019
Places available
£1989
London
Thu 3rd Oct 2019
Places available
£1795
Reading
Thu 3rd Oct 2019
Places available
£1989
Aberdeen
Thu 3rd Oct 2019
Places available
£1989
VirtualLive Virtual
Thu 10th Oct 2019
Places available
£1795
Southampton
Thu 10th Oct 2019
Places available
£1989
Belfast
Thu 17th Oct 2019
Places available
£1989
Manchester
Thu 24th Oct 2019
Places available
£1795
Liverpool
Thu 24th Oct 2019
Places available
£1989
Birmingham
Thu 31st Oct 2019
Places available
£1795
Nottingham
Thu 31st Oct 2019
Places available
£1989
VirtualLive Virtual
Thu 7th Nov 2019
Places available
£1795
Cardiff
Thu 7th Nov 2019
Places available
£1989
Leeds
Thu 7th Nov 2019
Places available
£1989
Dublin
Thu 14th Nov 2019
Places available
€1989
Cambridge
Thu 21st Nov 2019
Places available
£1989
Bristol
Thu 21st Nov 2019
Places available
£1989
London
Thu 28th Nov 2019
Places available
£1795
Maidstone
Thu 28th Nov 2019
Places available
£1989
Edinburgh
Thu 28th Nov 2019
Places available
£1989
Reading
Thu 28th Nov 2019
Places available
£1989
VirtualLive Virtual
Thu 5th Dec 2019
Places available
£1795
Aberdeen
Thu 5th Dec 2019
Places available
£1989
Glasgow
Thu 5th Dec 2019
Places available
£1989
Newcastle
Thu 5th Dec 2019
Places available
£1989
Manchester
Thu 12th Dec 2019
Places available
£1795
Norwich
Thu 12th Dec 2019
Places available
£1989
Brighton
Thu 12th Dec 2019
Places available
£1989
Milton Keynes
Thu 12th Dec 2019
Places available
£1989
London
Thu 19th Dec 2019
Places available
£1795
Sheffield
Thu 19th Dec 2019
Places available
£1989

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Key points about this course


Duration: 2 Days*


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell