Course information

Strategic Annual Review with Your Customer Training Course Outline

 

Module 1: Strategic Review

  • What is a Strategic Review?
  • Benefits of a Strategic Review
  • Delivering a Successful Strategic Review

Module 2: Customer Service Performance Review

  • Introduction
  • Need to Conduct a Customer Service Performance Review
  • How to Conduct a Customer Service Performance Review?

Module 3: Types of Customers

  • Lookers
  • Discount-Seekers
  • Impulse Customers
  • New Customers
  • Dissatisfied Customers
  • Loyal Customers

Module 4: Customer Request

  • Important Rules of Customer Service
  • How to Reply to a Customer Request?
    • Collect All Needs for Responding
    • Avoid Unnecessary Complexity
    • Use the Language of the Customer
    • Ask Questions in a Polite and Professional Manner
    • Three S’s
    • Use Formatting for Important Information
    • Always Proofread

Module 5: Handle Customer Complaints

  • What are Customer Complaints?
  • Process for Handling Customer Complaints
  • How to Handle Negativity as a Support Professional?
  • How to Handle Customer Complaints the Right Way?

Module 6: Customer Relationships

  • Importance of Building Customer Relationship
  • How to Build Relationships with Customers?
  • Develop Customer Relationships
  • Dealing with Negative Customer Relationships
  • Maintaining Positive Customer Relations

Module 7: Improve Customer Satisfaction

  • Offer Multi-Channel Support
  • Make Collecting Feedback a Company Process
  • Measure Customer Satisfaction Regularly
  • NPS (Net Promoter Score)
  • CSAT (Customer Satisfaction Score)
  • CES (Customer Effort Score)
  • Ask for Feedback Across All Touchpoints
  • Actively Ask Customers for Feedback
  • Share Feedback Across All Your Teams
  • Reply to All Feedback
  • Act on Complaints and Negative Reviews

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Who should attend this Strategic Annual Review with Your Customer Training Course?

The Strategic Annual Review with Your Customer Training Course is designed to enhance the skills needed for effective long-term Customer Relationship Management, strategic planning, and performance assessment. However, it is beneficial for the following professionals:

  • Account Managers
  • Sales Managers
  • Product Managers
  • Marketing Managers
  • Customer Service Representatives
  • Business Analysts
  • Business Development Managers

Prerequisites of the Strategic Annual Review with Your Customer Training Course

There are no formal prerequisites for this training course. However, a basic understanding of Customer Relationship Management, Business Management, Sales and Marketing, and strong communication skills would be beneficial for the delegates.

Strategic Annual Review with Your Customer Training Course Overview

A strategic review is a structured process to identify new value-creating opportunities within a business. This could be about improving the performance of an existing division or taking advantage of a new market adjacency opportunity. This training helps learners boost their skills and knowledge of customer relationships and how to handle customer complaints. It is beneficial for the financial benefits of improving performance and targeting new growth opportunities. The process itself can improve alignment between employees, senior management teams, and other key stakeholders, helping to drive a high-performance culture and clarity on the future direction of the business. Pursuing this training helps individuals get equipped with the necessary skills and techniques that will ultimately enhance their career opportunities and upgrade their earnings.

In this 1-day Strategic Annual Review with Your Customer Training, delegates will gain a thorough understanding of strategic review, benefits of a strategic review, and how to deliver a successful strategic review. During this training, delegates will learn about customer service performance reviews, the need to conduct a customer service performance review, and how to conduct a customer service performance review. This training course will be led by our highly professional trainer, who has years of experience teaching such courses and will assist delegates in gaining skills and understanding of strategic the review.

Course Objectives:

  • To drive a high-performance clarity and culture around the companies' future direction
  • To deal with unhappy, anxious, and sometimes even difficult customers
  • To keep track of your team members’ individual performance, goals, and career aspirations
  • To shape your team’s goals, and set objectives for their career growth and success
  • To communicate clearly and effectively leads to more satisfied customers

At the end of this training, delegates will be able to deliver a successful strategic review and conduct a customer service performance review. They will also be able to satisfy their customers and increase the productivity of organisations with their clients’ reviews.

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What’s included in this Strategic Annual Review with Your Customer Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Strategic Annual Review with Your Customer Training Certificate
  • Digital Delegate Pack

Why choose us

Our Wokingham venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Wokingham is a town located within the South East of England in the county of Berkshire. There is a population of around 30,000 inhabitants, the town is part of Wokingham borough council. The county of Berkshire boarders, Buckinghamshire, Oxfordshire and Hampshire.Wokingham has four main secondary schools, Emmbrook, St. Crispin’s, Holt and Forest. There are also three private schools within the town, Holme Grange School, Luckley House School and Ludgrove School.Bearwood College, has around 490 enrolled students for girls and boys from ages 3 months to 18 years old. The school is a for day and boarding pupils. 

Nearby Locations:

  • Winnersh
  • Finchampstead
  • Barkham
  • Sindlesham
  • Billingbear
  • Woosehill

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Address

Wokingham

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Strategic Annual Review With Your Customer Training | Personal Development Training in Wokingham. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Strategic Annual Review With Your Customer Training | Personal Development Training in Wokingham, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Strategic Annual Review With Your Customer Training | Personal Development Training in Wokingham. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Strategic Annual Review With Your Customer Training | Personal Development Training in Wokingham sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Strategic Annual Review With Your Customer Training | Personal Development Training in Wokingham FAQs

A strategic review is a structured process to identify new value-creating opportunities within a business. This could be about boosting the performance of an existing division or taking advantage of a new market adjacency opportunity.
There are no formal prerequisites for attending this Strategic Annual Review with Your Customer Training course.
This course is intended for those who need to gain their knowledge of strategic review and customer relationships.
The significant benefits of strategic review are the financial benefits of improving performance and targeting new growth opportunities, the process itself can improve alignment between employees, senior management teams, and other key stakeholders.
The importance of conducting customer service performance reviews is to increase employee retention, create a level-playing field for your team members, improve consistency and quality, and align team objectives with the larger company goals.
Customer complaints are often a sign of a discrepancy between what you offer and what the customer expects.
In this Strategic Annual Review with Your Customer Training, you will learn about the types of customers, important rules of customer service, how to reply to a customer request, how to build relationships with customers, dealing with negative customer relationships, and maintaining positive customer relations, etc.
The training fees for Strategic Annual Review with Your Customer Training certification in Wokingham starts from £995
The Knowledge Academy is the Leading global training provider for Strategic Annual Review with Your Customer Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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