Strategic Annual Review with Your Customer Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Strategic Annual Review with Your Customer Training Course Outline

Module 1: Strategic Review

  • What is a Strategic Review?
  • Benefits of a Strategic Review
  • Delivering a Successful Strategic Review

Module 2: Customer Service Performance Review

  • Introduction
  • Need to Conduct a Customer Service Performance Review
  • How to Conduct a Customer Service Performance Review?

Module 3: Types of Customers

  • Lookers
  • Discount-Seekers
  • Impulse Customers
  • New Customers
  • Dissatisfied Customers
  • Loyal Customers

Module 4: Customer Request

  • Important Rules of Customer Service
  • How to Reply to a Customer Request?
    • Collect All Needs for Responding
    • Avoid Unnecessary Complexity
    • Use the Language of the Customer
    • Ask Questions in a Polite and Professional Manner
    • Three S’s
    • Use Formatting for Important Information
    • Always Proofread

Module 5: Handle Customer Complaints

  • What are Customer Complaints?
  • Process for Handling Customer Complaints
  • How to Handle Negativity as a Support Professional?
  • How to Handle Customer Complaints the Right Way?

Module 6: Customer Relationships

  • Importance of Building Customer Relationship
  • How to Build Relationships with Customers?
  • Develop Customer Relationships
  • Dealing with Negative Customer Relationships
  • Maintaining Positive Customer Relations

Module 7: Improve Customer Satisfaction

  • Offer Multi-Channel Support
  • Make Collecting Feedback a Company Process
  • Measure Customer Satisfaction Regularly
  • NPS (Net Promoter Score)
  • CSAT (Customer Satisfaction Score)
  • CES (Customer Effort Score)
  • Ask for Feedback Across All Touchpoints
  • Actively Ask Customers for Feedback
  • Share Feedback Across All Your Teams
  • Reply to All Feedback
  • Act on Complaints and Negative Reviews
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Who should attend this Strategic Annual Review with Your Customer Training Course?

The Strategic Annual Review with Your Customer Training Course is designed to enhance the skills needed for effective long-term Customer Relationship Management, strategic planning, and performance assessment. However, it is beneficial for the following professionals:

  • Account Managers
  • Sales Managers
  • Product Managers
  • Marketing Managers
  • Customer Service Representatives
  • Business Analysts
  • Business Development Managers

Prerequisites of the Strategic Annual Review with Your Customer Training Course

There are no formal prerequisites for this training course. However, a basic understanding of Customer Relationship Management, Business Management, Sales and Marketing, and strong communication skills would be beneficial for the delegates.

Strategic Annual Review with Your Customer Training Course Overview

A strategic review is a structured process to identify new value-creating opportunities within a business. This could be about improving the performance of an existing division or taking advantage of a new market adjacency opportunity. This training helps learners boost their skills and knowledge of customer relationships and how to handle customer complaints. It is beneficial for the financial benefits of improving performance and targeting new growth opportunities. The process itself can improve alignment between employees, senior management teams, and other key stakeholders, helping to drive a high-performance culture and clarity on the future direction of the business. Pursuing this training helps individuals get equipped with the necessary skills and techniques that will ultimately enhance their career opportunities and upgrade their earnings.

In this 1-day Strategic Annual Review with Your Customer Training, delegates will gain a thorough understanding of strategic review, benefits of a strategic review, and how to deliver a successful strategic review. During this training, delegates will learn about customer service performance reviews, the need to conduct a customer service performance review, and how to conduct a customer service performance review. This training course will be led by our highly professional trainer, who has years of experience teaching such courses and will assist delegates in gaining skills and understanding of strategic the review.

Course Objectives

  • To drive a high-performance clarity and culture around the companies' future direction
  • To deal with unhappy, anxious, and sometimes even difficult customers
  • To keep track of your team members’ individual performance, goals, and career aspirations
  • To shape your team’s goals, and set objectives for their career growth and success
  • To communicate clearly and effectively leads to more satisfied customers

At the end of this training, delegates will be able to deliver a successful strategic review and conduct a customer service performance review. They will also be able to satisfy their customers and increase the productivity of organisations with their clients’ reviews.

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What’s included in this Strategic Annual Review with Your Customer Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Strategic Annual Review with Your Customer Training Certificate
  • Digital Delegate Pack
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Our Birmingham venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Birmingham is a large city in the West Midlands of England. It is the second largest and second most populous city in the UK behind London. It has an estimated population of nearly 1.2 million people. It is the ninth largest metropolitan area in Europe. The city is a major international commercial centre and an important transport, retail, events and conference hub for England. Education in the UK is a devolved matter, meaning each of the countries that constitute Great Britain each have separate systems operating under separate governments.  For example: the UK government is responsible for England, whilst the Scottish government, Welsh government and the Northern Ireland Executive are in charge of their own country.

Popular searched areas in and around Birmingham include:-

  • Aston
  • Birmingham International Airport
  • Bournville
  • Castle Bromwich
  • Coleshill
  • Edgbaston
  • Erdington
  • Handsworth
  • Harborne
  • Hockley
  • Hollywood
  • Kings Norton
  • Maypole
  • Moseley
  • Northfield
  • Selly Oak
  • Sheldon
  • Vauxhall
  • Yardley

Birmingham City Council is England's largest local education authority. It is responsible for around 450 schools including nurseries, primary schools, secondary schools and special schools. Most schools are 11-16/18 comprehensive schools while students have the choice of college or sixth form after they have sat their GCSE’s. Bishop Vesey's Grammar School, founded in 1527, is the one of the oldest and perhaps the most prestigious school in the city. Birmingham is a densely populated city for universities with five in the city. These universities are: Aston University, University of Birmingham, Birmingham City University, University College Birmingham and Newman University. There also campuses for the university of law, the BPP University and the Open University West Midlands. There are an estimated 79,000 full time students in the Birmingham area. This is more than any city outside of London in the UK. The University of Birmingham is a highly respected university and is ranked inside the top 100 universities in the world and is a top 15 university in the UK. The motto of this university is “persuasive, persistent and bold.” They claim to encourage and empower to turn their ideas into a reality in order to make things happen. The university has a tradition of innovative research and is always striving to push the boundaries. The Knowledge Academy, we offer over 50,000 classroom based training courses in the UK, including popular locations such as Birmingham.

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Ways to take Strategic Annual Review with Your Customer Training in Birmingham

Online Instructor-Led Learning

Online Self-Paced Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Strategic Annual Review with Your Customer Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Interactive

Engage in activities, and communicate with your trainer and peers.

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Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Global Reach

With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Master Strategic Annual Review with Your Customer Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Strategic Annual Review with Your Customer Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Experience the most sought-after learning style with The Knowledge Academy's Strategic Annual Review with Your Customer Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led CIPD Level 3 Foundation Certificate in People Practice Course sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Strategic Annual Review with Your Customer Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Strategic Annual Review with Your Customer Training Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for Strategic Annual Review with Your Customer Training

Our training experts have compiled a range of course packages on a variety of categories in Strategic Annual Review with Your Customer Training, to boost your career. The packages consist of the best possible qualifications with Strategic Annual Review with Your Customer Training, and allows you to purchase multiple courses at a discounted rate.

Strategic Annual Review With Your Customer Training | Personal Development Training in Birmingham FAQs

What is a strategic review?

A strategic review is a comprehensive evaluation of an organisation's goals, strategies, and performance to ensure alignment with its objectives and identify areas for improvement.

What are the prerequisites for attending this Strategic Annual Review With Your Customer Course?

No specific prerequisites are required. A basic understanding of business operations and customer service concepts may be beneficial for participants.

Who should attend this Strategic Annual Review With Your Customer Training course?

This course is ideal for business leaders, managers, customer service professionals, and anyone involved in building and maintaining strong customer relationships.

What are the main benefits of a strategic review?

A strategic review enhances decision-making, aligns goals with customer needs, improves operational efficiency, and fosters long-term customer relationships for sustained business growth.

What is the importance of conducting a customer service performance review?

A customer service performance review identifies strengths, addresses weaknesses, and ensures consistent service excellence, leading to increased customer satisfaction and loyalty.

What will I learn in this Strategic Annual Review with Your Customer Training?

You will learn how to conduct effective strategic reviews, enhance customer relationships, address customer needs, and align business strategies with customer expectations.

What is the duration of this Strategic Annual Review With Your Customer Course?

This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.

What job opportunities will I get on completing the Strategic Annual Review With Your Customer Training?

You can pursue roles such as Customer Relationship Manager, Strategic Planner, Account Manager, or Customer Success Specialist, enhancing customer engagement and business growth.

Is there an examination at the end of this Strategic Annual Review With Your Customer Certification Course?

Yes, the course may include an assessment to ensure you understand the concepts and are prepared to apply them effectively in real-world scenarios.

Do you provide self-paced Strategic Annual Review With Your Customer Training?

Yes, self-paced training options are available, allowing you to learn at your own convenience while balancing other commitments.

Do you offer 24/7 support for the Strategic Annual Review With Your Customer Course?

Yes, we provide round-the-clock support to address your queries, assist with technical issues, and ensure a seamless learning experience.

Who should I contact if I'm unable to access my course?

If you experience access issues, please reach out to our support team. They are available 24/7 to help resolve any problems promptly.

How long until I receive the course confirmation details?

You will typically receive your course confirmation details within 24 hours of registration. If there’s any delay, our support team will assist you.

Will I receive a certification upon completion of the Strategic Annual Review With Your Customer Training Course?

Yes, delegates will receive a certification upon successful completion, showcasing their expertise in conducting strategic customer reviews.

What are the levels of difficulty for this Strategic Annual Review With Your Customer Training?

The training is designed for all levels, from beginners to experienced professionals, ensuring valuable insights for participants at any stage of their career.

How does this Strategic Annual Review With Your Customer Training help in developing my business?

This training equips you with tools and strategies to strengthen customer relationships, align goals, and drive growth by effectively addressing customer needs and expectations.

Is this Strategic Annual Review With Your Customer Course suitable for individuals at different career stages?

Yes, this course caters to individuals at various career stages, offering practical skills and strategies to enhance customer engagement and achieve business objectives.

Why choose The Knowledge Academy in Birmingham over others?

The Knowledge Academy in Birmingham stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for Strategic Annual Review with Your Customer Training in Birmingham?

The training fees for Strategic Annual Review with Your Customer Trainingin Birmingham starts from £995

Which is the best training institute/provider of Strategic Annual Review with Your Customer Training in Birmingham?

The Knowledge Academy is the Leading global training provider for Strategic Annual Review with Your Customer Training.

What are the best Personal Development Courses courses in Birmingham?

Please see our Personal Development Courses courses available in Birmingham

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