Course information

Secretarial Masterclass​ Course Outline

Module 1: Introduction

  • Introduction to Public Relations (PR)
  • Introduction to Human Resource Management (HRM)
  • Office Technology
  • Keyboard and Computer Techniques
  • Basic Office Procedures
  • Office Organisation
  • Business Math and Finance Skills

Module 2: Roles and Responsibilities

  • Responsibility
  • Skills and Qualities
  • Changing Role of the Secretary       

Module 3: Effective Written Business Communication

  • Correct Layout of Letters and Emails
  • Different Business Writing Situations
  • Business Correspondence Skills
  • English and Writing
  • Presentations: Preparation and Impactful Delivery
  • Presentations Using PowerPoint
  • Personal Communication Skills

Module 4: Effective Filing Systems

  • Identifying Various Techniques of Filing
  • How to Ensure the Effectiveness of Your Filing System?

Module 5: Event Planning and Management

  • Personal Effectiveness and Time Management
  • Management Appreciation
  • Transcription Best Practices
  • Managing Stationery Supply and Stock
  • Effectively Managing Your Work, Your Subordinates, and Your Manager


Show moredowndown

Who should attend this Secretarial Masterclass?

The Secretarial Masterclass Course is designed for anyone who wants to learn the skills and knowledge needed to be a successful Secretary. The following professionals can benefit from attending this course:

  • Secretaries
  • Human Resources (HR) Professionals
  • Administrative Assistants
  • Office Coordinators
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Data Entry Operators

Prerequisites of the Secretarial Masterclass

There are no formal prerequisites for the Secretarial Masterclass.

Secretarial Masterclass Overview

The Secretarial Masterclass offers a comprehensive exploration of essential skills and knowledge for professionals in the administrative field. Mastering the art of being a proficient Personal Assistant (PA) or secretary is of paramount importance. This course provides a roadmap for success in this dynamic role, emphasising its enduring relevance in facilitating smooth operations within organisations.

Proficiency in PA and Secretarial Training Courses is indispensable for professionals aiming to excel in administrative roles. This includes Personal Assistants, Secretaries, and anyone responsible for managing daily tasks, schedules, and communications within a corporate setting. A strong grasp of this subject ensures the practical support and organisation of executives, enhancing productivity and overall business performance.

This intensive 1-day training is tailored to empower delegates with practical skills and knowledge. Delegates will learn to streamline administrative processes, manage time efficiently, and excel in communication. The course equips them with the ability to handle challenging situations, prioritise tasks, and improve organisational proficiency, all of which are essential in the daily work of PAs and secretaries.

Course Objectives:

  • To efficiently manage schedules and appointments
  • To enhance communication and interpersonal skills
  • To handle confidential information and maintain discretion
  • To organise and prioritise tasks for maximum productivity
  • To utilise relevant software tools for administrative tasks
  • To solve common organisational challenges
  • To create a positive and professional office environment
  • To stay updated on the latest trends in secretarial practices

Upon completing the Secretarial Masterclass, delegates will have honed their expertise in both traditional and modern secretarial practices, blending administrative proficiency with strategic insight.


Show moredowndown

What’s included in this Secretarial Masterclass?

  • World-Class Training Sessions from Experienced Instructors            
  • Secretarial Masterclass Certificate         
  • Digital Delegate Pack

Why choose us

Our Gloucester venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Gloucester is a city in Gloucestershire in South West England. Gloucester was originally founded in AD 97 by the Romans. Gloucester has a population of around 126,000 inhabitants. Gloucester has three renowned schools which are: The Kings School, St Mary de Crypt and Sir Thomas Rich’s School. Gloucester also has various comprehensive schools. Gloucester is home to one of the campuses of the University of Gloucestershire. The University traces back to the Mechanics Institute in 1834 and the Cheltenham Training College which was established in 1874. The institute was awarded university status in 2001. The University offers over 190 courses in undergraduate and postgraduate level. The university has three faculties, Media, Arts and Technology and Business Education and Professional Studies. The university is ranked in the top 20 in the UK for biosciences, media & photography, film studies and accounting & finance. The University has some notable alumni, such as Jon Callard who was an England Rugby Union player and Tony Cragg who is a British sculptor. Gloucestershire University has been nominated for many awards, such as the Outstanding Student Services Team and were ranked 50th in the Times Higher Education Student Experience Survey in 2014. In 2015 applications to Gloucestershire University rose by 6%. 

Nearby Locations include:

  • Cambridge
  • Norton
  • Sandhurst
  • Slimbridge
  • Over
  • Linde
  • Saul
  • Corse
  • Longford
  • Hartpury
  • Huntley
  • Quedgeley
  • The Dock
  • Brockworth
  • Frampton On Severn
  • Coombe Hill
  • Barnwood
  • Staunton
  • Hardwicke
  • Cranham

Show moredown



T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Secretarial Masterclass | PA And Secretarial Training in Gloucester. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Secretarial Masterclass | PA And Secretarial Training in Gloucester, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Secretarial Masterclass | PA And Secretarial Training in Gloucester. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Secretarial Masterclass | PA And Secretarial Training in Gloucester sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Secretarial Masterclass | PA And Secretarial Training in Gloucester FAQs

Please arrive at the venue at 8:45am.
In this Secretarial Masterclass training, there are no formal prerequisites.
This courseware is mainly designed for: • Senior Secretaries • Executive Secretaries • Personal Assistants to Top-Level Management
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for Secretarial Course certification in Gloucester starts from £995
The Knowledge Academy is the Leading global training provider for Secretarial Course.
Show more down

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on PA and Secretarial Course?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.



Special Discounts




Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.



Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.