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Course Information

Secretarial Masterclass​ Course Outline

Module 1: Introduction

  • Introduction to Public Relations (PR)
  • Introduction to Human Resource Management (HRM)
  • Office Technology
  • Keyboard and Computer Techniques
  • Basic Office Procedures
  • Office Organisation
  • Business Math and Finance Skills

Module 2: Roles and Responsibilities

  • Responsibility
  • Skills and Qualities
  • The Changing Role of the Secretary

Module 3: Effective Written Business Communication

  • Correct Layout of Letters and Emails
  • Correct Use of Situations
  • Business Correspondence Skills
  • English and Writing
  • IT Tips and Tricks
  • Presentations: Preparation and Impactful Delivery
  • Presentations Using PowerPoint
  • Personal Communication Skills

Module 4: Effective Filing Systems

  • Identifying Various Techniques of Filing
  • How to Ensure the Effectiveness of Your Filing System?

Module 5: Event Planning and Management

  • Personal Effectiveness and Time Management
  • Management Appreciation
  • Transcription Best Practices
  • Managing Stationery Supply and Stock
  • Effectively Managing Your Work, Your Subordinates and Your Manager

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In this Secretarial Masterclass training, there are no formal prerequisites.


This courseware is mainly designed for:

  • Senior Secretaries
  • Executive Secretaries
  • Personal Assistants to Top-Level Management

Secretarial Masterclass​ Course Overview

A secretary is an integral part of a management team and demands skills similar to the senior staff of an organisation. A secretary can be the person who is in charge of the company and often the first point of contact for business. So, they need to show a professional image in front of the visitors.

This Secretarial Masterclass course is designed to develop the skills of the Office Secretary. This outline is up to date as well as pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area.

This training will prepare delegates for roles in small or large organisations in all industry sectors and provides essential skills required for being an office secretary such as excellent office skills, accurate filing, dealing with people, communication skills and many more.

This training will also cover various concepts, such as:

  • Event planning and management
  • Personal effectiveness and time management
  • Management appreciation
  • Presentations: preparation and impactful delivery
  • IT tips and tricks
  • Presentations using PowerPoint

At the end of this training, delegates will understand the basic concepts of office organisation, Business Correspondence Skills, Personal effectiveness and time management. Delegates will gain knowledge of different IT tips and tricks.

The Knowledge Academy’s Secretarial Masterclass course will provide an understanding of necessary office procedures and will help in developing the required skills to be a professional secretary.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Secretarial Masterclass FAQs


Please arrive at the venue at 8:45am.
In this Secretarial Masterclass training, there are no formal prerequisites.
This courseware is mainly designed for: • Senior Secretaries • Executive Secretaries • Personal Assistants to Top-Level Management
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Secretarial Masterclass certification in the United Kingdom starts from £895
The Knowledge Academy is the Leading global training provider for Secretarial Masterclass.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.