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Module 1: Introduction
Module 2: Roles and Responsibilities
Module 3: Effective Written Business Communication
Module 4: Effective Filing Systems
Module 5: Event Planning and Management
In this Secretarial Masterclass training, there are no formal prerequisites.
This courseware is mainly designed for:
A secretary is an integral part of a management team and demands skills similar to the senior staff of an organisation. A secretary can be the person who is in charge of the company and often the first point of contact for business. So, they need to show a professional image in front of the visitors.
This Secretarial Masterclass course is designed to develop the skills of the Office Secretary. This outline is up to date as well as pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area.
This training will prepare delegates for roles in small or large organisations in all industry sectors and provides essential skills required for being an office secretary such as excellent office skills, accurate filing, dealing with people, communication skills and many more.
This training will also cover various concepts, such as:
At the end of this training, delegates will understand the basic concepts of office organisation, Business Correspondence Skills, Personal effectiveness and time management. Delegates will gain knowledge of different IT tips and tricks.
The Knowledge Academy’s Secretarial Masterclass course will provide an understanding of necessary office procedures and will help in developing the required skills to be a professional secretary.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell