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Classroom Training

At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

Onsite Training

Our Onsite training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

Onsite courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of Onsite training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
Microsoft Technical

Enabling And Managing Office 365 (M20347)

  • Enabling and Managing Office 365 Training from accredited training company
  • Benefit from pre & post course support, exam guidance and course materials
  • Experienced trainers deliver intensive and engaging training sessions

Available delivery methods for this course:




Live Virtual

Accredited:YesAccrediting body:Microsoft Certifications (Microsoft Partner) Enquire See Prices

Course Information

Enabling and Managing Office 365 Outline

This course will cover the following content:

Module 1: Planning and provisioning Office 365

  • Overview of Office 365

  • Provisioning an Office 365 tenant

  • Planning a pilot deployment

  • Lab: Provisioning Office 365

  • Configuring an Office 365 tenant

  • Configuring a custom domain

  • Exploring the Office 365 administrator interfaces


Module 2: Managing Office 365 users and groups

  • Managing user accounts and licenses

  • Managing passwords and authentication

  • Managing security groups in Office 365

  • Managing Office 365 users and groups with Windows PowerShell

  • Configuring administrative access

  • Lab : Managing Office 365 users and passwords

  • Managing Office 365 users and licenses by using the Office 365 admin center

  • Managing Office 365 password policies

  • Lab: Managing Office 365 groups and administration

  • Managing Office 365 groups

  • Managing Office 365 users and groups by using Windows PowerShell

  • Configuring delegated administrators


Module 3: Configuring client connectivity to Microsoft Office 365

  • Planning connectivity for Office 365 clients

  • Configuring connectivity for Office 365 clients

  • Lab: Configuring client connectivity to Office 365

  • Configuring DNS records for Office 365 clients

  • Running the Office 365 connectivity analyzer tools

  • Connecting Office 2016 clients


Module 4: Planning and configuring directory synchronization

  • Planning and preparing for directory synchronization

  • Implementing directory synchronization by using Azure AD Connect

  • Managing Office 365 identities with directory synchronization

  • Lab: Configuring directory synchronization

  • Preparing for directory synchronization

  • Configuring directory synchronization

  • Managing Active Directory users and groups


Module 5: Planning and deploying Office 365 ProPlus

  • Overview of Office 365 ProPlus

  • Planning and managing user-driven Office 365 ProPlus deployments

  • Planning and managing centralized deployments of Office 365 ProPlus

  • Office telemetry and reporting

  • Lab: Managing Office 365 ProPlus installations

  • Preparing an Office 365 ProPlus managed installation

  • Managing user-driven Office 365 ProPlus installations

  • Managing Centralized Office 365 ProPlus installations


Module 6: Planning and managing Exchange Online recipients and permissions

  • Overview of Exchange Online

  • Managing Exchange Online recipients

  • Planning and configuring Exchange Online permissions

  • Lab: Managing Exchange Online recipients and permissions

  • Configuring Exchange Online recipients

  • Configuring role-based access control


Module 7: Planning and configuring Exchange Online services

  • Planning and configuring email flow in Office 365

  • Planning and configuring email protection in Office 365

  • Planning and configuring client access policies

  • Migrating to Exchange Online

  • Lab: Configuring message transport in Exchange Online

  • Configuring message transport settings

  • Lab: Configuring email protection and client policies

  • Configuring email protection

  • Configuring client access policies


Module 8: Planning and deploying Skype for Business Online

  • Planning and configuring Skype for Business Online service settings

  • Configuring Skype for Business Online users and client connectivity

  • Planning voice integration with Skype for Business Online

  • Lab: Configuring Skype for Business Online

  • Configuring Skype for Business Online organization settings

  • Configuring Skype for Business Online user settings


Module 9: Planning and configuring SharePoint Online

  • Configuring SharePoint Online services

  • Planning and configuring SharePoint site collections

  • Planning and configuring external user sharing

  • Lab: Configuring SharePoint Online

  • Configuring SharePoint Online settings

  • Creating and configuring a SharePoint Online site collections

  • Configuring and verifying external user sharing Configure


Module 10: Planning and configuring a Office 365 collaboration solution

  • Planning and managing Yammer Enterprise

  • Planning and configuring OneDrive for Business

  • Configuring Office 365 groups and Microsoft Teams

  • Lab: Planning and configuring an Office 365 collaboration solution

  • Configuring a Yammer Enterprise

  • Configuring OneDrive for Business

  • Configuring Office 365 groups


Module 11: Planning and configuring rights management and compliance

  • Overview of the compliance features in Office 365

  • Planning and configuring Azure Rights Management in Office 365

  • Managing the compliance features in Office 365

  • Lab: Configuring Rights Management and compliance

  • Configuring rights management in Office 365

  • Configuring compliance features


Module 12: Monitoring and troubleshooting Microsoft Office 365

  • Troubleshooting Office 365

  • Monitoring Office 365 service health

  • Lab: Monitoring and troubleshooting Office 365

  • Monitoring Office 365

  • Monitoring service health and analyzing reports


Module 13: Planning and configuring identity federation

  • Understanding identity federation

  • Planning an AD FS deployment

  • Deploy AD FS for identity federation with Office 365

  • Planning and implementing hybrid solutions (Optional)

  • Lab: Planning and configuring identity federation

  • Deploying Active Directory Federation Services (AD FS) and Web Application

  • Configuring federation with Microsoft Office 365

  • Verifying single sign-on (SSO)

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Enabling and Managing Office 365 Course Overview

This Enabling and Managing Office 365 training consists of a 5 day, Instructor-led course that will teach delegates how to assess, plan, implement, and operate Office 365 within their job role. This includes Office 365’s identities, dependencies, requirement, and supporting technologies. Therefore, this course will educate candidates on how to set up and sustain an Office 365 tenant.

Throughout the course, delegates will complete labs for each module of the course that will enable them to develop specific skills, allowing the candidate to implement these skills within their organisation. The Knowledge Academy is a Microsoft Silver Partner, therefore this Enabling and Managing Office 365 training course is fully accredited by Microsoft.

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Who should attend?

This Enabling and Managing Office 365 training course is designed for experienced IT professionals who are responsible for planning, configuring, and managing Office 365 within their organisation.


There are no formal prerequisites for attending this course.

Enabling and Managing Office 365 Examination

In order to complete this course, Enabling and Managing Office 365 Services 70-346 & 70-347 exams must be passed.

The 70-346 examination will cover the following areas:

  • Provision Office 365 (15-20%)
  • Plan and implement networking and security in Office (15-20%)
  • Managing cloud identities (15-20%)
  • Implement and manage identities by using Azure AD Connect (15-20%)
  • Implement and manage federated identities for single sign-on (SSO) (15-20%)
  • Monitor and troubleshoot Office availability and usage (15-20%)

The 70-347 examination will cover the following areas:

  • Manage clients and end-user devices (20–25%)
  • Provision SharePoint Online site collections (20–25%)
  • Configure Exchange Online and Skype for Business Online for end users (20–25%)
  • Plan for Exchange Online and Skype for Business Online (20–25%)
  • Configure and Secure Office 365 services (20–25%)


Enabling and Managing Office 365 (M20347) FAQs

Yes, The Knowledge Academy is fully accredited by Microsoft as a Microsoft Silver Partner for this Enabling and Managing Office 365 training course.
Our Enabling and Managing Office 365 trainers are experts in their field and have years of experience with Microsoft training.
Delegates will need to pass the Enabling Office 365 70-347 examination in order to complete the course. This exam is not included.
The Knowledge Academy has a range of locations across the UK and the world, making it easy to find a training venue near you.

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Need training delivered to you?

We can offer exceptional deals on in-house/on-site training at a location of your choosing for a number of your staff. Enquire to learn about our offers.

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Dates & Prices for Enabling and Managing Office 365 (M20347)

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Best Price in the Industry

We have the guaranteed best price for our courses in the industry

Trusted & Approved

The Knowledge Academy are a Microsoft Silver Partner and are therefore fully accredited.

Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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