Microsoft 365 Administrator Training MS102 Overview

Course syllabus

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Microsoft 365 Administrator Training MS102 Course Outline

Module 1: Configure Your Microsoft 365 Experience

  • Introduction
  • Explore Microsoft 365 Environment
  • Configure Organisational Profile
  • Manage Tenant Subscriptions
  • Integrate with Customer Engagement Apps
  • Configure Sharing Settings for SharePoint and OneDrive
  • Configure Settings for Microsoft Teams
  • Enable Unified Audit Logging
  • Complete Tenant Configuration

Module 2: Manage Users, Licenses, Guests, and Contacts in Microsoft 365

  • Introduction
  • Determine User Identity Model
  • Create User Accounts
  • Manage User Account Settings
  • Manage User Licenses
  • Recover Deleted User Accounts
  • Perform Bulk User Maintenance
  • Create and Manage Guest Users
  • Collaborate with Guests in SharePoint
  • Create and Manage Contacts

Module 3: Manage Groups in Microsoft 365

  • Introduction
  • Examine Groups
  • Create and Manage Groups
  • Create Dynamic Groups
  • Create Group Naming Policy
  • Create Groups in Exchange and SharePoint

Module 4: Add a Custom Domain in Microsoft 365

  • Introduction
  • Plan a Custom Domain
  • Plan DNS Zones
  • Plan DNS Record Requirements
  • Create a Custom Domain

Module 5: Configure Client Connectivity to Microsoft 365

  • Introduction
  • Examine Automatic Client Configuration
  • Explore DNS Records for Client Configuration
  • Configure Outlook Clients
  • Troubleshoot Client Connectivity

Module 6: Manage Permissions, Roles, and Role Groups in Microsoft 365

  • Introduction
  • Examine Roles in Permission Model
  • Manage Roles Across the Ecosystem
  • Explore Administrator Roles
  • Examine Best Practices for Roles
  • Assign Admin Roles to Users
  • Delegate Admin Roles to Partners
  • Implement Role Groups
  • Manage Permissions Using Administrative Units
  • Manage SharePoint Permissions
  • Elevate Privileges Using Privileged Identity Management

 

 

Module 7: Manage Tenant Health and Services in Microsoft 365

  • Introduction
  • Monitor Microsoft 365 Services Health
  • Monitor Tenant Health Using Adoption Score
  • Monitor Tenant Health Using Usage Analytics
  • Implement Network Connectivity Assessments and Insights
  • Implement Microsoft 365 Backup
  • Develop an Incident Response Plan
  • Request Assistance from Microsoft

Module 8: Deploy Microsoft 365 Apps for Enterprise

  • Introduction
  • Explore Apps for Enterprise Functionality
  • Complete Self-Service Installation
  • Deploy with Configuration Manager
  • Deploy from the Cloud
  • Deploy from a Local Source
  • Manage Updates
  • Explore Update Channels
  • Manage Cloud Apps Using Admin Centre
  • Add Apps to Microsoft Intune
  • Deploy Security Baseline

Module 9: Analyse Workplace Data Using Microsoft Viva Insights

  • Introduction
  • Examine Analytical Features of Viva Insights
  • Explore Personal Insights
  • Explore Team Insights
  • Explore Organisation Insights
  • Explore Advanced Insights

 

Module 10: Explore Identity Synchronisation

  • Introduction
  • Examine Identity Models
  • Examine Authentication Options for Hybrid Identity
  • Explore Directory Synchronisation

Module 11: Prepare for Identity Synchronisation to Microsoft 365

  • Introduction
  • Plan Microsoft Entra ID Deployment
  • Prepare for Directory Synchronisation
  • Choose Synchronisation Tool
  • Plan for Synchronisation Using Entra Connect Sync
  • Plan for Synchronisation Using Entra Cloud Sync

Module 12: Implement Directory Synchronisation Tools

  • Introduction
  • Configure Entra Connect Sync Prerequisites
  • Configure Entra Connect Sync
  • Monitor Services Using Entra Connect Health
  • Configure Entra Cloud Sync Prerequisites
  • Configure Entra Cloud Sync

Module 13: Manage Synchronised Identities

  • Introduction
  • Manage Users with Synchronisation
  • Manage Groups with Synchronisation
  • Maintain Synchronisation Using Security Groups
  • Configure Object Filters for Synchronisation
  • Explore Microsoft Identity Manager
  • Troubleshoot Synchronisation

 

Module 14: Examine Threat Vectors and Data Breaches

  • Introduction
  • Explore Today's Threat Landscape
  • Examine Phishing Tactics
  • Examine Spoofing Tactics
  • Compare Spam and Malware
  • Examine Account Breaches
  • Examine Privilege Elevation Attacks
  • Examine Data Exfiltration
  • Examine Data Deletion
  • Examine Data Spillage
  • Examine Other Attacks

Module 15: Explore the Zero Trust Security Model

  • Introduction
  • Examine Zero Trust Principles and Components
  • Plan for Zero Trust Model
  • Examine Microsoft's Zero Trust Strategy
  • Adopt Zero Trust Approach

Module 16: Manage Secure User Access in Microsoft 365

  • Introduction
  • Examine Identity and Access Tools
  • Manage User Passwords
  • Implement Conditional Access Policies
  • Enable Pass-through Authentication
  • Implement Multifactor Authentication
  • Explore Password less Options
  • Explore Self-Service Password Management
  • Implement Smart Lockout
  • Explore Security Defaults
  • Investigate Sign-in Issues

Module 17: Explore Security Solutions in Microsoft Defender XDR

  • Introduction
  • Enhance Exchange Protection
  • Protect Identities Using Defender for Identity
  • Protect Networks Using Defender for Endpoint
  • Protect Against Cyber Attacks
  • Provide Suspicious Activity Insights
  • Review Security Reports

Module 18: Examine Microsoft Secure Score

  • Introduction
  • Explore Secure Score
  • Assess Security Posture
  • Improve Secure Score
  • Track Secure Score History and Goals

Module 19: Examine Privileged Identity Management

  • Introduction
  • Explore Privileged Identity Management
  • Configure Privileged Management
  • Audit Privileged Management

Module 20: Examine Microsoft Entra ID Protection

  • Introduction
  • Explore ID Protection
  • Enable Default Protection Policies
  • Explore Detected Vulnerabilities and Risks
  • Plan Identity Investigation

Module 21: Examine Email Protection

  • Introduction
  • Implement Anti-malware Policies
  • Implement Anti-spam Policies
  • Detect Spam or Malware Using Auto Purge
  • Explore Anti-spoofing in Exchange Protection
  • Explore Other Anti-Spoofing Measures
  • Examine Outbound Spam Filtering

Module 22: Enhance Email Protection Using Defender for Office 365

  • Introduction
  • Transition to Defender for Office 365
  • Expand EOP Protections
  • Manage Spoofed Intelligence
  • Configure Outbound Spam Policies
  • Manage Email Access
  • Submit Analysis Requests to Microsoft

Module 23: Manage Safe Attachments

  • Introduction
  • Protect Users from Malicious Attachments
  • Create Safe Attachment Policies
  • Create Policies Using PowerShell
  • Modify Existing Policies
  • Create Bypass Transport Rule
  • Examine End-User Experience

Module 24: Manage Safe Links

  • Introduction
  • Protect Users from Malicious URLs
  • Create Safe Links Policies
  • Create Policies Using PowerShell
  • Modify Existing Policies
  • Create Bypass Transport Rule
  • Examine End-User Experience

Module 25: Explore Threat Intelligence in Microsoft Defender XDR

  • Introduction
  • Explore Intelligent Security Graph
  • Explore Alert Policies
  • Run Automated Investigations
  • Explore Threat Hunting
  • Explore Advanced Threat Hunting
  • Explore Threat Analytics
  • Identify Issues Using Reports

Module 26: Implement App Protection Using Defender for Cloud Apps

  • Introduction
  • Explore Defender Cloud Apps
  • Deploy Defender for Cloud Apps
  • Configure File Policies
  • Manage and Respond to Alerts
  • Configure Cloud Discovery
  • Troubleshoot Cloud Discovery

Module 27: Implement Endpoint Protection Using Defender for Endpoint

  • Introduction
  • Explore Defender for Endpoint
  • Configure in Microsoft Intune
  • Onboard Devices
  • Manage Endpoint Vulnerabilities
  • Manage Device Discovery
  • Reduce Threat and Vulnerability Exposure

Module 28: Implement Threat Protection Using Defender for Office 365

  • Introduction
  • Explore Protection Stack
  • Examine Security Policies and Rules
  • Investigate Attacks Using Threat Explorer
  • Identify Issues Using Threat Trackers
  • Prepare with Attack Simulation Training

Module 29: Examine Data Governance Solutions in Microsoft Purview

  • Introduction
  • Explore Data Governance and Compliance
  • Protect Sensitive Data
  • Govern Organisational Data
  • Minimise Insider Risks
  • Explore eDiscovery Solutions

Module 30: Explore Data Management Practices

  • Introduction
  • Explore Archive Mailboxes
  • Enable Archive Mailboxes
  • Restore Data in Exchange Online
  • Restore Data in SharePoint Online

Module 31: Explore Retention

  • Introduction
  • Explore Retention Policies and Labels
  • Compare Retention Capabilities
  • Define Retention Scope
  • Examine Retention Principles
  • Implement Retention Measures
  • Restrict Retention Changes

Module 32: Explore Compliance

  • Introduction
  • Plan for Security and Compliance
  • Plan Beginning Compliance Tasks
  • Manage Compliance Requirements
  • Examine Compliance Manager Dashboard
  • Analyse Compliance Score

Module 33: Implement Insider Risk Management

  • Introduction
  • Explore Insider Risk Management
  • Plan for Insider Risk Management
  • Explore Policies
  • Create Insider Risk Policies
  • Investigate Activities and Alerts
  • Explore Cases

Module 34: Implement Information Barriers

  • Introduction
  • Explore Information Barriers
  • Configure Information Barriers
  • Examine Barriers in Microsoft Teams
  • Examine Barriers in OneDrive
  • Examine Barriers in SharePoint

Module 35: Explore Data Loss Prevention

  • Introduction
  • Examine Prevention for Workloads
  • Examine Policies
  • Explore Endpoint Prevention
  • Explore Adaptive Protection
  • View Policy Results

Module 36: Implement Data Loss Prevention

  • Introduction
  • Plan to Implement Data Loss Protection
  • Implement Default DLP Policies
  • Design Custom DLP Policy
  • Create Custom Policy from Template
  • Configure Email Notifications
  • Configure Policy Tips

Module 37: Implement Data Classification of Sensitive Information

  • Introduction
  • Explore Data Classification
  • Implement Classification in Microsoft 365
  • Explore Trainable Classifiers
  • Create and Retrain Classifier
  • View Sensitive Data
  • Detect Sensitive Documents

Module 38: Explore Sensitivity Labels

  • Introduction
  • Manage Data Protection Using Labels
  • Explore Label Capabilities
  • Determine Label Scope
  • Apply Labels Automatically
  • Explore Label Policies

Module 39: Implement Sensitivity Labels

  • Introduction
  • Plan Deployment Strategy
  • Enable Labels for Files in SharePoint and OneDrive
  • Examine Requirements to Create a Label
  • Create Labels
  • Publish Labels
  • Remove and Delete Labels

 

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Who should attend this Microsoft 365 Administrator Training MS102 Course?

This Microsoft 365 Administrator Training MS102 Course is designed for individuals who want to develop expertise in managing and administering Microsoft 365. This Microsoft Office 365 Training course is beneficial for the following professionals:

  • Microsoft 365 Administrators
  • IT Administrators
  • Network Administrators
  • Security Administrators
  • Cloud Engineers
  • Hybrid Environment Managers
  • IT Professionals

Prerequisites of the Microsoft 365 Administrator Training MS102 Course

There are no formal prerequisites for this Microsoft 365 Administrator Training MS102 Course. However, a basic understanding of IT concepts would be beneficial for the delegates.

Microsoft 365 Administrator Training MS102 Course Overview

Microsoft 365 is a comprehensive suite of cloud-based applications and services that enhance productivity and collaboration in the modern workplace. As businesses increasingly adopt these tools, the need for skilled Administrators to manage and optimise Microsoft 365 environments becomes crucial. Understanding the intricacies of Microsoft 365 administration is essential in ensuring seamless operation and security of these services.

Professionals in IT administration, system management, and cloud computing should aim to master Microsoft 365 administration. IT Professionals, System Administrators, and those aspiring to roles in managing cloud services will find this knowledge imperative for career advancement and effective workplace contribution.

The Knowledge Academy's 5-day Microsoft 365 Administrator Training MS102 Course is designed to equip delegates with essential skills and knowledge for effective Microsoft 365 administration. This intensive training covers key aspects such as user management, service configuration, and security compliance, providing practical insights for immediate application.

Course Objectives

  • To attain in-depth knowledge about Microsoft 365 and its administrative roles
  • To effectively manage users, licences, and mail contacts in Microsoft 365
  • To learn how to deploy Apps for enterprises and analyse workplace data
  • To implement identity synchronisation and manage synchronised identities
  • To understand how to enhance user access security and mitigate threats
  • To explore data governance, compliance, and sensitive information protection

Upon completing the Microsoft 365 Administrator Training MS102 Course, delegates will gain a robust understanding of Microsoft 365 administration, including user management, security, and service optimisation.

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What’s included in this Microsoft 365 Administrator Training MS102 Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Microsoft 365 Administrator Certificate
  • Digital Delegate Pack

You’ll also get access to the MyTKA Training Portal, which will be your go to hub for all your training.
Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.
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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Microsoft 365 Administrator Training MS102 Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Engage in activities, and communicate with your trainer and peers.

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We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Master Microsoft 365 Administrator Training MS102 with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Microsoft 365 Administrator Training MS102 industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Experience the most sought-after learning style with The Knowledge Academy's Microsoft 365 Administrator Training MS102 Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Microsoft 365 Administrator Training MS102 sessions.

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Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Microsoft 365 Administrator Training MS102 Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Microsoft 365 Administrator Training MS102 Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for Microsoft 365 Administrator Training MS102

Our training experts have compiled a range of course packages on a variety of categories in Microsoft 365 Administrator Training MS102, to boost your career. The packages consist of the best possible qualifications with Microsoft 365 Administrator Training MS102, and allows you to purchase multiple courses at a discounted rate.

Microsoft 365 Administrator Training MS102 FAQs

What does this Microsoft 365 Administrator Training MS102 entail?

Microsoft 365 Administrator Training MS102 covers managing Microsoft 365 services, user identities, security, compliance, and supporting modern enterprise environments, equipping administrators with essential skills to optimise organisational productivity.

Who should take this Microsoft 365 Administrator Training MS102?

This Microsoft 365 Administrator Training MS102 is ideal for IT Professionals, System Administrators, and individuals responsible for managing Microsoft 365 environments and ensuring organisational security, compliance, and productivity.

What are the roles and responsibilities of a Microsoft 365 Administrator?

A Microsoft 365 Administrator manages user accounts, configures services like Teams and SharePoint, enforces security policies, monitors system health, and ensures compliance and licensing within the organisation.

What are the benefits for Administrators in Microsoft 365?

Administrators in Microsoft 365 benefit from streamlined management of user identities, enhanced security features, advanced compliance tools, seamless collaboration capabilities, and access to insights that improve organisational efficiency and productivity.

How will this Microsoft 365 Administrator Training benefit individuals and organisations?

This Microsoft 365 Administrator Training MS102 empowers individuals with essential administrative skills, enhancing their career prospects, while enabling organisations to optimise productivity, ensure security, and maintain compliance in a modern digital environment.

What are the prerequisites for taking this Microsoft 365 Administrator Training?

There are no formal prerequisites for this Microsoft 365 Administrator Training MS102 Course. However, a basic understanding of IT concepts would be beneficial for the delegates.

How does the Microsoft 365 Administrator MS102 Courses enhance technical troubleshooting skills?

The Microsoft 365 Administrator MS102 Courses enhances technical troubleshooting skills by teaching effective strategies for resolving issues related to user identities, application performance, security configurations, and Microsoft 365 service operations.

What are the key differences between the Microsoft 365 Administrator MS102 Course and other administrator courses?

The Microsoft 365 Administrator MS102 Course focuses on managing core Microsoft 365 services, user identities, and security, while other courses may specialise in advanced configurations, hybrid environments, or specific Microsoft tools.

Can I access this training from any device?

Yes, you can access the Microsoft 365 Administrator MS102 Course materials from multiple devices, allowing you to study and review content on various platforms such as laptops, tablets, or smartphones, providing flexibility and convenience in managing your learning experience.

How do I register for this Microsoft 365 Administrator MS102 Certificate?

To register for the Microsoft 365 Administrator MS102 Certificate, visit The Knowledge Academy's website, navigate to the course page, and click on the registration button. Fill in the required details, select your preferred schedule, and complete the payment process.

What will I learn in this Microsoft 365 Administrator Training MS102 Course?

In the Microsoft 365 Administrator Training MS102 Course, you will learn to manage user identities, configure Microsoft 365 services, implement security measures, and ensure compliance within enterprise environments.

How can I demonstrate the skill set gained from this training to potential employers?

You can demonstrate skills gained from this training by showcasing certifications, highlighting hands-on experience with Microsoft 365 services, and providing examples of successfully managing user identities, security, and compliance.

Are there any industry certifications or credentials associated with this training?

Yes, Microsoft 365 Administrator Training is associated with the Microsoft Certified: Modern Desktop Administrator Associate and Microsoft Certified: Enterprise Administrator Expert credentials, validating expertise in managing Microsoft 365 environments.

How does this Microsoft 365 Administrator Training prepare professionals for the evolving workplace?

This Microsoft 365 Administrator Training equips professionals with skills to manage modern collaboration tools, implement robust security measures, and adapt to evolving technologies, ensuring workplace efficiency and resilience.

How will this Microsoft 365 Administrator Training help me stay competitive in the job market?

This Microsoft 365 Administrator Training enhances your expertise in managing Microsoft 365 services, security, and compliance, making you a valuable asset and increasing your employability in a competitive job market.

How do I know if this Microsoft 365 Administrator Training is right for me?

This Microsoft 365 Administrator Training is ideal if you manage Microsoft 365 services, seek to enhance your IT skills, or aim to advance your career in modern workplace technologies.

Can I access Microsoft 365 Administrator Training from anywhere in the world?

You can access the course materials from multiple devices, allowing you to study and review content on various platforms such as laptops, tablets, or smartphones from across the world, providing flexibility and convenience in managing your learning experience

How do I access support if I face technical difficulties during Microsoft 365 Administrator Training?

The Knowledge Academy offers support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

Can I access this Microsoft 365 Administrator Training on-demand, or are there specific start dates?

This Microsoft 365 Administrator Training is available both on-demand and as instructor-led sessions. Please refer to the course page for detailed information on availability and scheduling.

How often are updates and new features incorporated into this Microsoft 365 Administrator Training?

Updates and new features are incorporated into this Microsoft 365 Administrator Training regularly to ensure it aligns with the latest Microsoft 365 developments and best practices.

Are there any job opportunities available after completing this Microsoft 365 Administrator Training?

Completing this Microsoft 365 Administrator Training opens job opportunities such as Microsoft 365 Administrator, IT Support Specialist, Systems Administrator, and roles managing cloud-based enterprise environments.

How do I receive updates about new courses or offerings in Microsoft 365 Administrator Training?

You can receive updates about new courses or offerings in Microsoft 365 Administrator Training by subscribing to email notifications, following the provider's official website, or checking their course catalogue regularly.

How can this Microsoft 365 Administrator Training help me advance my career within my current organisation?

This Microsoft 365 Administrator Training equips you with advanced skills to optimise Microsoft 365 services, enhance security, and improve compliance, enabling you to take on greater responsibilities and advance within your organisation.

Why choose The Knowledge Academy over others?

The Knowledge Academy in the United Kingdom stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for Microsoft 365 Administrator Training MS102 in the United Kingdom?

The training fees for Microsoft 365 Administrator Training MS102in the United Kingdom starts from £4995

Which is the best training institute/provider of Microsoft 365 Administrator Training MS102 in the United Kingdom?

The Knowledge Academy is the Leading global training provider for Microsoft 365 Administrator Training MS102.

What are the best Microsoft 365 Training courses in the United Kingdom?

Please see our Microsoft 365 Training courses available in the United Kingdom

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