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Managing Microsoft Teams MS700 course outline

Module 1: Explore Microsoft Teams

  • Introduction
  • Explore Capabilities in Microsoft Teams
  • Explore Microsoft Teams Integration with Microsoft 365
  • Explore Microsoft Teams Integration with Microsoft Power Platform
  • Illustrate Microsoft Teams Architecture
  • Describe Microsoft Teams with Microsoft 365 Groups
  • Describe Microsoft Teams with SharePoint and OneDrive
  • Describe Microsoft Teams with Exchange
  • Understand Microsoft Teams Certified Solutions

Module 2: Plan and Deploy Microsoft Teams

  • Introduction
  • Designate Teams Admin Roles
  • Understand Teams Management Tools
  • Plan for Teams Rollout
  • Plan for Teams Adoption
  • Plan for Teams Licensing
  • Deploy Microsoft Teams Clients

Module 3: Implement Lifecycle Management and Governance for Microsoft Teams

  • Introduction
  • Plan for Lifecycle Management
  • Plan for Teams Governance
  • Manage Microsoft 365 Groups Creation
  • Configure Microsoft 365 Groups Expiration Policy
  • Configure Microsoft 365 Groups Naming Policy
  • Plan Policy Assignment for Users and Groups
  • Create and Manage Policy Packages
  • Manage Teams Preview Features Using Teams Update Policies
  • Create and Manage Teams Templates and Template Policies

Module 4: Monitor Your Microsoft Teams Environment

  • Introduction
  • Monitor Microsoft Teams Usage Reports
  • Monitor Microsoft 365 Usage Reports
  • Interpret Microsoft Adoption Score
  • Manage User Access with Azure Active Directory Access Reviews
  • Monitor the Microsoft 365 Network Connectivity Dashboard
  • Manage Teams Notifications and Alerts
  • Manage Feedback Policies

Module 5: Manage Access for External Users

  • Introduction
  • Understand Features in Azure Active Directory
  • Work with External Users in Microsoft Teams
  • Manage Access for External Users
  • Manage External Collaboration in Microsoft 365
  • Manage External Access in Microsoft Teams
  • Manage Guest Access in Microsoft Teams
  • Manage File Sharing in SharePoint and OneDrive

Module 6: Implement Security for Microsoft Teams

  • Introduction
  • Configure Conditional Access and Multifactor Authentication for Microsoft Teams
  • Configure Safe Attachments for Microsoft Teams
  • Configure Safe Links for Microsoft Teams
  • Examine the Defender for Cloud Apps
  • Monitor Security Reports for Microsoft Teams
  • Plan and Configure Enhanced Encryption Policies

Module 7: Implement Compliance for Microsoft Teams

  • Introduction
  • Create and Manage Sensitivity Labels
  • Create and Manage Retention Policies
  • Create and Manage Data Loss Prevention Policies
  • Deploy Communication Compliance
  • Enable Scoped Directory Search
  • Create Information Barrier Policy
  • Create Security and Compliance Alerts for Microsoft Teams

Module 8: Plan and Configure Network Settings for Microsoft Teams

  • Introduction
  • Examine Network Requirements for Microsoft Teams
  • Plan for Network Deployment Using Network Planner
  • Configure Network Ports and Protocols for Microsoft Teams
  • Implement Quality of Service
  • Configure Reporting Labels for Location-Enhanced Call Analytics Reports
  • Configure Tenant Data for Call Quality Dashboard Reports
  • Assess Network Readiness
  • Manage Network Topology

Module 9: Create and Manage Teams

  • Introduction
  • Create Teams
  • Create a Team from Existing Resources
  • Plan and Create Org-Wide Teams
  • Manage Teams
  • Manage Users in a Team
  • Configure Dynamic Membership
  • Archive, Restore, and Delete a Team

Module 10: Manage Collaboration Experiences for Chat and Channels

  • Introduction
  • Create and Manage Channels in a Team
  • Create and Manage Teams Policies for Channels
  • Configure Teams Settings
  • Create and Manage Messaging Policies
  • Manage Channel Moderation
  • Manage Access to Channels

Module 11: Manage Apps for Microsoft Teams

  • Introduction
  • Explore Apps in Microsoft Teams
  • Describe Admin Settings for Teams Apps
  • Manage Access to Teams Apps at the Organisation Level
  • Create and Manage App Permission Policies
  • Create and Manage App Setup Policies
  • Manage Permissions and Consent for Teams Apps
  • Plan and Configure Connectors
  • Manage Custom Apps Uploads
  • Publish Custom Apps to Microsoft Teams
  • Manage Purchasing of Apps in the Microsoft Teams App Store
  • Customise the Organisation's App Store
  • Customise the Branded Experience of an App

Module 12: Introduction to Teams Meetings and Calling

  • Introduction
  • Overview of Teams Meetings and Events
  • Overview of Teams Phone
  • Overview of Auto Attendants and Call Queues
  • Overview of Teams Devices

Module 13: Manage Meetings and Events Experiences

  • Introduction
  • Explore Meetings and Events in Microsoft Teams
  • Configure Meeting Settings
  • Create and Manage Meeting Policies
  • Configure Audio Conferencing
  • Create and Manage Meeting Templates and Template Policies
  • Create and Manage Meetings Customisation Policies
  • Configure Live Events Settings
  • Create and Manage Live Events Policies
  • Examine Live Events Across Microsoft 365

Module 14: Plan for Microsoft Teams Rooms and Surface Hub

  • Introduction
  • License Requirements for Microsoft Teams Rooms and Shared Devices
  • Differences Between Microsoft Teams Rooms on Android and Windows
  • Understand Microsoft Teams Rooms on Surface Hub 2S
  • Plan Teams Room Accessories, Components, and Peripherals
  • Understand Teams Rooms Management Options

Module 15: Configure, Deploy, and Manage Teams Devices

  • Introduction
  • Manage Microsoft Teams Phones
  • Manage Microsoft Teams Room Systems
  • Microsoft Teams Rooms Management Options
  • Manage Surface Hub 2S Devices
  • Configure Microsoft Teams SIP Gateway
  • Manage Microsoft Teams Displays
  • Remote Provisioning and Sign-In for Teams Phones
  • Update Microsoft Teams Devices Remotely
  • Manage Microsoft Teams Device Tags

Module 16: Plan for Teams Phone

  • Introduction
  • Plan to Deploy Teams Phone
  • Plan for Teams Phone PSTN Connectivity
  • Determine License Requirements
  • Plan for Teams Phone Devices
  • Plan and Design Teams Phone Features
  • Plan for Voicemail

Module 17: Configure and Deploy Teams Phone

  • Introduction
  • Configure Emergency Calling for Teams Calling Plans
  • Manage and Configure Microsoft PSTN Numbers
  • Configure Operator Connect and Teams Phone Mobile
  • Configure Teams Phone Policies
  • Create and Manage Teams Policies
  • Configure Audio Conferencing

Module 18: Configure and Manage Voice Users

  • Introduction
  • Enable Users for Teams Phone
  • Enable Additional Calling Features for Teams Phone
  • Enable Users for Teams Phone Mobile

Module 19: Configure Auto Attendants and Call Queues

  • Introduction
  • Design Call Flows for Auto Attendants and Call Queues
  • Configure Auto Attendants and Call Queues
  • Deploy a Channel-Based Call Queue
  • Configure Resource Accounts
  • Configure Microsoft 365 Groups for Voicemail
  • Interpret Call Queue Conference Modes
  • Interpret Call Queue Routing Methods
  • Configure Holidays for Auto Attendants and Call Queues
  • Configure Custom Music on Hold

Module 20: Troubleshoot Audio, Video, and Client Issues

  • Introduction
  • Troubleshoot Teams
  • Collect and Identify Logs
  • Clear Microsoft Teams Client Cache
  • Identify Issues with Call Analytics
  • Identify Issues with Call Quality Dashboard
  • Use Power BI to Analyse Call Quality Dashboard Data
  • Identify Issues with the Direct Routing Health Dashboard

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Who should attend this Managing Microsoft Teams MS700 training course?

The Managing Microsoft Teams MS700 training course is intended for professionals in various roles who are responsible for managing and administrating Microsoft Teams within their organization. This training is suitable for:

  • IT Administrators
  • Microsoft 365 Administrators
  • Collaboration Administrators
  • Communication Specialists
  • Help Desk Professionals
  • Network Administrators
  • Unified Communications Managers

Prerequisites of the Managing Microsoft Teams MS700 training

Before attending this course, candidates should have:

  • A proficient understanding of basic functional experience with Microsoft 365 services.
  • A proficient understanding of general IT practices, including using PowerShell.

Managing Microsoft Teams MS700 Course Overview

In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams. You will learn about Teams architecture. Specifically, you will learn about the integration between Microsoft Teams and various workloads and services in Microsoft 365. You will also learn about preparing the environment for a Microsoft Teams deployment, including security and compliance features for Teams as well as network settings. Lastly, you will learn about how to create and manage teams and channels. You will further learn about different settings and policies to manage collaboration and communication experiences in Microsoft Teams.

What will you learn after taking this training course:

  • What is Microsoft Teams and how the components work together.
  • How to prepare the environment for a Microsoft Teams deployment.
  • How to implement Governance, Security and Compliance for Microsoft Teams.
  • How to deploy and manage teams.
  • How to manage collaboration and communication experiences in Microsoft Teams.
  • Techniques to manage and troubleshoot communication in Microsoft Teams.

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What's Included in this Managing Microsoft Teams MS700 training?

  • World-Class Training Sessions from Experienced Instructors
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Managing Microsoft Teams MS700 FAQs


Please arrive at the venue at 8:45am.
A proficient understanding of basic functional experience with Microsoft 365 services. A proficient understanding of general IT practices, including using PowerShell.
Students in this course are interested in Microsoft Teams or in passing the Microsoft Teams Administrator Associate certification exam. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. A Microsoft Teams administrator must be able to plan, deploy, and manage teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices. A Microsoft Teams administrator has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, and other Microsoft, third-party, and custom apps. A Microsoft Teams administrator understands and collaborates with other workloads and roles, such as Network, Voice, Identity, Access, Devices, Licensing, Security, Compliance, Information management, and User Adoption.
We can provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 4 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Managing Microsoft Teams MS700 certification in the United Kingdom starts from £2595
The Knowledge Academy is the Leading global training provider for Managing Microsoft Teams MS700.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

The Knowledge Academy are a Microsoft Silver Partner and are therefore fully accredited.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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