Managing Microsoft Teams MS700 - United Kingdom

Managing Microsoft Teams MS700 Course Outline

Module 1: Explore Microsoft Teams

• Introduction
• Explore Capabilities in Microsoft Teams
• Explore Microsoft Teams Integration with Microsoft 365
• Explore Microsoft Teams Integration with Microsoft Power Platform
• Illustrate Microsoft Teams Architecture
• Describe Microsoft Teams with Microsoft 365 Groups
• Describe Microsoft Teams with SharePoint and OneDrive
• Describe Microsoft Teams with Exchange
• Understand Microsoft Teams Certified Solutions

Module 2: Plan and Deploy Microsoft Teams

• Introduction
• Designate Teams Admin Roles
• Understand Teams Management Tools
• Plan for Teams Rollout
• Plan for Teams Adoption
• Plan for Teams Licensing
• Deploy Microsoft Teams Clients

Module 3: Implement Lifecycle Management and Governance for Microsoft Teams

• Introduction
• Plan for Lifecycle Management
• Plan for Teams Governance
• Manage Microsoft 365 Groups Creation
• Configure Microsoft 365 Groups Expiration Policy
• Configure Microsoft 365 Groups Naming Policy
• Plan Policy Assignment for Users and Groups
• Create and Manage Policy Packages
• Manage Teams Preview Features Using Teams Update Policies
• Create and Manage Teams Templates and Template Policies

Module 4: Monitor Your Microsoft Teams Environment

• Introduction
• Monitor Microsoft Teams Usage Reports
• Monitor Microsoft 365 Usage Reports
• Interpret Microsoft Adoption Score
• Manage User Access with Azure Active Directory Access Reviews
• Monitor the Microsoft 365 Network Connectivity Dashboard
• Manage Teams Notifications and Alerts
• Manage Feedback Policies

Module 5: Manage Access for External Users

• Introduction
• Understand Features in Azure Active Directory
• Work with External Users in Microsoft Teams
• Manage Access for External Users
• Manage External Collaboration in Microsoft 365
• Manage External Access in Microsoft Teams
• Manage Guest Access in Microsoft Teams
• Manage File Sharing in SharePoint and OneDrive

Module 6: Implement Security for Microsoft Teams

• Introduction
• Configure Conditional Access and Multifactor Authentication for Microsoft Teams
• Configure Safe Attachments for Microsoft Teams
• Configure Safe Links for Microsoft Teams
• Examine the Defender for Cloud Apps
• Monitor Security Reports for Microsoft Teams
• Plan and Configure Enhanced Encryption Policies

Module 7: Implement Compliance for Microsoft Teams

• Introduction
• Create and Manage Sensitivity Labels
• Create and Manage Retention Policies
• Create and Manage Data Loss Prevention Policies
• Deploy Communication Compliance
• Enable Scoped Directory Search
• Create Information Barrier Policy
• Create Security and Compliance Alerts for Microsoft Teams

Module 8: Plan and Configure Network Settings for Microsoft Teams

• Introduction
• Examine Network Requirements for Microsoft Teams
• Plan for Network Deployment Using Network Planner
• Configure Network Ports and Protocols for Microsoft Teams
• Implement Quality of Service
• Configure Reporting Labels for Location-Enhanced Call Analytics Reports
• Configure Tenant Data for Call Quality Dashboard Reports
• Assess Network Readiness
• Manage Network Topology

Module 9: Create and Manage Teams

• Introduction
• Create Teams
• Create a Team from Existing Resources
• Plan and Create Org-Wide Teams
• Manage Teams
• Manage Users in a Team
• Configure Dynamic Membership
• Archive, Restore, and Delete a Team

Module 10: Manage Collaboration Experiences for Chat and Channels

• Introduction
• Create and Manage Channels in a Team
• Create and Manage Teams Policies for Channels
• Configure Teams Settings
• Create and Manage Messaging Policies
• Manage Channel Moderation
• Manage Access to Channels

Module 11: Manage Apps for Microsoft Teams

• Introduction
• Explore Apps in Microsoft Teams
• Describe Admin Settings for Teams Apps
• Manage Access to Teams Apps at the Organisation Level
• Create and Manage App Permission Policies
• Create and Manage App Setup Policies
• Manage Permissions and Consent for Teams Apps
• Plan and Configure Connectors
• Manage Custom Apps Uploads
• Publish Custom Apps to Microsoft Teams
• Manage Purchasing of Apps in the Microsoft Teams App Store
• Customise the Organisation's App Store
• Customise the Branded Experience of an App

Module 12: Introduction to Teams Meetings and Calling

• Introduction
• Overview of Teams Meetings and Events
• Overview of Teams Phone
• Overview of Auto Attendants and Call Queues
• Overview of Teams Devices

Module 13: Manage Meetings and Events Experiences

• Introduction
• Explore Meetings and Events in Microsoft Teams
• Configure Meeting Settings
• Create and Manage Meeting Policies
• Configure Audio Conferencing
• Create and Manage Meeting Templates and Template Policies
• Create and Manage Meetings Customisation Policies
• Configure Live Events Settings
• Create and Manage Live Events Policies
• Examine Live Events Across Microsoft 365

Module 14: Plan for Microsoft Teams Rooms and Surface Hub

• Introduction
• License Requirements for Microsoft Teams Rooms and Shared Devices
• Differences Between Microsoft Teams Rooms on Android and Windows
• Understand Microsoft Teams Rooms on Surface Hub 2S
• Plan Teams Room Accessories, Components, and Peripherals
• Understand Teams Rooms Management Options

Module 15: Configure, Deploy, and Manage Teams Devices

• Introduction
• Manage Microsoft Teams Phones
• Manage Microsoft Teams Room Systems
• Microsoft Teams Rooms Management Options
• Manage Surface Hub 2S Devices
• Configure Microsoft Teams SIP Gateway
• Manage Microsoft Teams Displays
• Remote Provisioning and Sign-In for Teams Phones
• Update Microsoft Teams Devices Remotely
• Manage Microsoft Teams Device Tags

Module 16: Plan for Teams Phone

• Introduction
• Plan to Deploy Teams Phone
• Plan for Teams Phone PSTN Connectivity
• Determine License Requirements
• Plan for Teams Phone Devices
• Plan and Design Teams Phone Features
• Plan for Voicemail

Module 17: Configure and Deploy Teams Phone

• Introduction
• Configure Emergency Calling for Teams Calling Plans
• Manage and Configure Microsoft PSTN Numbers
• Configure Operator Connect and Teams Phone Mobile
• Configure Teams Phone Policies
• Create and Manage Teams Policies
• Configure Audio Conferencing

Module 18: Configure and Manage Voice Users

• Introduction
• Enable Users for Teams Phone
• Enable Additional Calling Features for Teams Phone
• Enable Users for Teams Phone Mobile

Module 19: Configure Auto Attendants and Call Queues

• Introduction
• Design Call Flows for Auto Attendants and Call Queues
• Configure Auto Attendants and Call Queues
• Deploy a Channel-Based Call Queue
• Configure Resource Accounts
• Configure Microsoft 365 Groups for Voicemail
• Interpret Call Queue Conference Modes
• Interpret Call Queue Routing Methods
• Configure Holidays for Auto Attendants and Call Queues
• Configure Custom Music on Hold

Module 20: Troubleshoot Audio, Video, and Client Issues

• Introduction
• Troubleshoot Teams
• Collect and Identify Logs
• Clear Microsoft Teams Client Cache
• Identify Issues with Call Analytics
• Identify Issues with Call Quality Dashboard
• Use Power BI to Analyse Call Quality Dashboard Data
• Identify Issues with the Direct Routing Health Dashboard

Who should attend this Managing Microsoft Teams MS700 Training Course?

The Managing Microsoft Teams MS700 Course is intended for professionals in various roles who are responsible for managing and administrating Microsoft Teams within their organisation. This Microsoft 365 Training is suitable for the following professionals:

• IT Administrators
• Microsoft 365 Administrators
• Collaboration Administrators
• Communication Specialists
• Help Desk Professionals
• Network Administrators
• Unified Communications Managers

Prerequisites of the Managing Microsoft Teams MS700 Training Course

Before attending this course, delegates should have:

• A proficient understanding of basic functional experience with Microsoft 365 services
• A proficient understanding of general IT practices, including using PowerShell

Managing Microsoft Teams MS700 Course Overview

The Managing Microsoft Teams MS700 Course is a vital component of Microsoft Training, designed to equip professionals with comprehensive skills in managing and optimising Microsoft Teams. As the world increasingly shifts towards remote work and digital collaboration, mastering Microsoft Teams has become crucial for effective team communication and project management. This course is an integral part of the broader range of Microsoft 365 Courses that focus on enhancing productivity and collaboration in the workplace.

Professionals in IT management, project coordination, and team leadership roles will find this course particularly beneficial. Understanding the intricacies of Microsoft Teams is essential for these professionals to facilitate seamless collaboration and maintain operational efficiency. The knowledge gained from this course is also a steppingstone towards the Best Microsoft 365 Certifications, which is increasingly recognised in the industry as a benchmark for expertise in Microsoft's suite of productivity tools.

The 4-day training offered by the Knowledge Academy is tailored to provide immediate, practical benefits to delegates. It focuses on real-world applications and hands-on experience, ensuring that delegates can apply their learning directly to their workplace scenarios. This Course is not just about theoretical knowledge; it's about empowering professionals with the tools and insights needed to effectively manage teams in a Microsoft 365 environment.

Course Objectives

• To provide a deep understanding of Microsoft Teams' functionality and its role within the Microsoft 365 suite
• To equip delegates with skills to configure, manage, and troubleshoot Microsoft Teams effectively
• To enhance delegates' ability to use Teams for effective collaboration and communication
• To train delegates in managing security and compliance within Microsoft Teams
• To prepare delegates for the Best Microsoft 365 Certifications related to Microsoft Teams management
• To impart best practices for deploying and managing Teams across an organisation

Upon completing this Microsoft Office 365 Training, delegates will emerge with a robust set of skills and knowledge. They will be well-equipped to enhance collaboration and efficiency in their organisations, leveraging the full potential of Microsoft Teams as part of their Microsoft 365 Training.

What's Included in this Managing Microsoft Teams MS700 Training Course?

• World-Class Training Sessions from Experienced Instructors
• Managing Microsoft Teams MS700 Certificate
• Digital Delegate Pack