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Course information

Microsoft 365 Identity and Services (MS100) Course Outline

Part 1 - Office 365 Management

Module 1: Moving Organisation to Office 365


  • Exchange Online
  • SharePoint Online
  • Teams
  • Additional Resources

Module 2: Configuring your Microsoft 365 Tenant


  • Planning your Network with Office 365
  • Planning your Service Setup
  • Planning your Hybrid Environment
  • Planning your Migration to Office 365

Module 3: Configuring Office 365


  • Office 365 Client Overview
  • Configuring Office Client Connectivity to Office 365
  • Practice Labs

Module 4: Managing Office 365 ProPlus Deployments


  • Managing User-Driven Client Installations
  • Managing Centralised Office 365 ProPlus Deployments
  • Configuring Office Telemetry
  • Configuring Microsoft Analytics
  • Practice Labs


Part 2 - Microsoft 365 Tenant and Service Management

Module 1: Designing your Microsoft 365 Tenant


  • Planning a Microsoft 365 On-Premises Infrastructure
  • Planning Identity and Authentication Solution
  • Practice Labs

Module 2: Configuring your Microsoft 365 Tenant


  • Planning your Microsoft 365 Experience
  • Configuring your Microsoft 365 Experience
  • Leveraging FastTrack and Partner Services
  • Implementing your Domain Services
  • Practice Labs

Module 3: Managing your Microsoft 365 Tenant


  • Configuring Tenant Roles
  • Managing Tenant Health and Services
  • Practice labs


Part 3 - Microsoft 365 Identity Management

Module 1: Manage User Security Groups and Licenses for Cloud Identities


  • User accounts and Licenses in Microsoft 365
  • Admin Roles and Security Groups in Microsoft 365
  • Password Management in Microsoft 365

Module 2: Plan and Implement Identity Synchronisation


  • Introduction to Identity Synchronisation
  • Plan for Azure AD Connect
  • Implement Azure AD Connect
  • Manage Synchronised Identities

Module 3: Plan and Implement Federation Identities


  • Introduction to Federated Identities
  • Plan an AD FS Deployment
  • Implement AD FS

Module 4: Implement Applications and External Access


  • Implementing Applications in Azure AD
  • Configure the Azure AD Application Proxy
  • Design Solutions for External Access

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There are no prerequisites for this course.


This course is for IT Professionals who want to learn about Microsoft Technologies.

Microsoft 365 Identity and Services (MS100) Course Overview

In this course, delegates will acquire knowledge of Microsoft 365 identities and their services. This course explains how to move on the organisation to office 365. In this course, delegates will learn about the exchange, SharePoint, Microsoft teams and additional resources. In this 5-day course, delegates will also learn how to plan a network with office 365, services setup, and hybrid environment. They will also gain an understanding of office 365 client and how to configure office 365 client connectivity to office 365. This course describes how to manage user-driven client installation. In this course, delegates will learn how to manage centralised office 365 proplus deployments. They will also learn how to configure office telemetry and Microsoft Analytics.

This Microsoft 365 Identity and Services (MS100) course describes how to plan a Microsoft 365 on-premise infrastructure and identity and authentication solution. Delegates will learn how to how to plan and configure Microsoft 365 experience. They will get familiarised with leveraging FastTrack and partner services. During this course, delegates will learn how to implement domain services and how to configure tenant roles and manage tenant health and services.

Delegates will learn about Microsoft 365 Identity Management, including how to manage user security groups and licenses for cloud identities. Before completion of this course, delegates will also gain knowledge of how to plan and implement identity synchronisation, federated identities, applications, and external access.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions


Please arrive at the venue at 8:45am.
There are no prerequisites for this course.
This course is for IT Professionals who want to learn about Microsoft Technologies.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 5 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Microsoft 365 Identity and Services MS100 certification in the United Kingdom starts from £1395
The Knowledge Academy is the Leading global training provider in the world for Microsoft 365 Identity and Services MS100.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

The Knowledge Academy are a Microsoft Silver Partner and are therefore fully accredited.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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