Leadership Courses

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Leadership Skills Course Outline

Module 1: Introducing Leadership Theories​

  • Leadership
  • Leadership Philosophies
  • Behavioural Study – Ohio State
  • LBDQ
  • LBDQ Behaviours
  • Effective Leaders

Module 2: Leadership Styles

  • What is Leadership Style?
  • Styles of Leadership

Module 3: Organisations and Culture

  • Morgan’s Organisational Metaphors
  • Machines
  • Political Systems
  • Organisms
  • Flux and Transformation
  • Morgan’s Organisational Metaphors
  • Culture
  • Culture is Both Subjective and Objective
  • Culture is Multileveled and Dynamic
  • Individual Vs Group Orientation
  • Cross-Cultural Behaviours

Module 4: Dealing with Difficult or Tricky People

  • Steps for Mediation

Module 5: Understanding the Importance of Motivation

  • Theories of Motivation
  • Motivating the Team to Perform

Module 6: Stages of Team Development

  • What is a Team?
  • Why Does a Team Need Leading?
  • Team Development
    • 1st Stage is Forming
    • 2nd Stage is Storming
    • 3rd Stage is Norming
    • 4th Stage is Performing
    • 5th Stage Adjourning
  • Team Building and Ways to Build Your Team
  • Delegation: Benefits
  • Delegation: Barriers
  • Delegation: Checklist

Module 7: Team Roles

  • Team Roles Overview
  • Who is on Your Team?
  • Belbin Roles
  • Belbin Roles - Strengths
  • Belbin Roles – Allowable Weaknesses

Module 8: Change Management

  • What is Change Management?
  • Dealing with Change

Module 9: Influences of Change

  • Overview of Influences of Change
  • Building Blocks of Change

Module 10: Field-Force Analysis

  • Overview
  • Steps of Field-Force Analysis​

Module 11: Culture and Change

  • What is Organisational Culture?
  • Culture and Change
  • Culture Develops and How to Identify it?

Module 12: Effective Communication

  • Communication Process
  • Types of Communication
  • Communicating with Impact
  • Visual
  • Vocal
  • Verbal
  • Communicating Clearly

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Who should attend this Leadership Skills Training Course?

The Leadership Skills Training is designed for individuals at various levels of an organisation who aim to enhance their leadership abilities and positively impact their teams and projects. This course can benefit a wide range of professionals, including:

  • Aspiring Leaders
  • Team Leaders
  • Middle Managers
  • Supervisors
  • Project Managers
  • Department Heads
  • Entrepreneurs

Prerequisites of the Leadership Skills Course

There are no formal prerequisites for this Leadership Skills Training Course.

Leadership Skills Course Overview

The Leadership Skills Training Course is a comprehensive course designed to equip individuals with the essential skills required for effective leadership. In today's dynamic business landscape, leadership plays a pivotal role in driving success and innovation. This course provides a vital introduction to the topic of leadership skills and highlights its relevance in professional development.

Understanding leadership is crucial for professionals across various industries. Whether you are a seasoned manager or a new entrant in the workforce, mastering Leadership Skills is essential. It empowers individuals to motivate teams, make strategic decisions, and adapt to changing circumstances. This course is particularly valuable for managers, supervisors, and emerging leaders who aim to excel in their roles.

The 1-day training course by the Knowledge Academy offers a focused and practical approach to leadership development. Delegates will gain a deeper understanding of leadership fundamentals, including communication, team building, decision-making, and conflict resolution. With a holistic learning approach, this course will provide delegates with the knowledge and confidence to apply these skills effectively in their professional endeavours.

Course Objectives

  • To introduce delegates to the core principles of effective leadership
  • To enhance delegates’ communication skills, enabling them to inspire and lead teams
  • To provide practical techniques for building and managing high-performing teams
  • To equip delegates with decision-making strategies tailored for leadership roles
  • To develop conflict resolution skills to foster a harmonious work environment
  • To empower delegates with the knowledge and confidence to take on leadership responsibilities

Upon successful completion of this course, delegates will emerge as more effective and confident leaders, equipped with the skills necessary to inspire and guide their teams toward success in today's dynamic business environment. This enhanced leadership capability will not only benefit their careers but also contribute to the overall growth and success of their organisations.

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What’s included in this Leadership Skills Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Leadership Skills Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Supervising a Team Course Outline

This Introduction to Supervising a Team training course will cover the following:

Module 1: Role of the Supervisor

  • Roles and Responsibilities of a Supervisor
  • Importance of Supervision
  • Functions of a Supervisor
  • Supervisor’s Interaction with Others
  • Management Functions
  • Skills Required
  • Challenges
  • Supervision, Management and Evaluation

Module 2: Interpersonal Skills

  • What Does it Mean to be Assertive?
  • When to be Assertive?
  • Being Assertive in the Workplace
  • Influence
  • Trust
  • Communication Process
  • Active Listening Skills
  • Verbal and Nonverbal Communication
  • Good Presentation
  • Oral Communication
  • Presenting Clear Messages
  • Written Communication

Module 3: Motivating Others

  • Motivating People
  • Supervisors and Motivation
  • Behavioural Approach
  • Herzberg’s Motivating Factors
  • Rewards and Punishments
  • Theory Z
  • Theory W
  • Summary of Theories
  • Humanistic Approach
  • Maslow’s Hierarchy of Needs
  • Tips for Motivation
  • Disciplinary Action
  • Goal Setting and Feedback
  • Benchmarking
  • Balanced Scorecard
  • Plan-Do-Check-Act Cycle for Continuous Improvement

Module 4: Power of Planning

  • Identify Objectives and Goals
  • Creating a Plan
  • Overview of Priority Tasks
  • Delegation
    • Benefits
    • Important Points
    • Effective Delegation
  • Decision-Making
    • Theories
    • Process
    • Tools and Techniques
  • Group Problem Solving and Decision Making
  • Questioning Techniques

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Who should attend this Introduction to Supervising a Team Course?

The Introduction to Supervising a Team Course is designed for individuals who are new to or aspiring to take on supervisory roles within an organisation. This course can benefit a wide range of professionals, including:

  • New Supervisors
  • Aspiring Team Leaders
  • Junior Managers
  • Shift Supervisors
  • Project Coordinators
  • Project Managers
  • Department Coordinators

Prerequisites of the Introduction to Supervising a Team Course

There are no formal prerequisites for this Introduction to Supervising a Team Course.

Introduction to Supervising a Team Course Overview

Introduction to Supervising a Team is a crucial Leadership Course that offers a comprehensive overview of the benefits and techniques essential for effective team management. In today's dynamic work environment, the ability to supervise a team is of utmost importance for organisational success.

Understanding the principles covered in this course is vital for professionals who aspire to excel in leadership roles. Team Leaders, Managers, and anyone responsible for overseeing a group of individuals will greatly benefit from mastering the subject. Effective team supervision is the linchpin of a successful organisation.

The 1-day training provided by the Knowledge Academy equips delegates with practical knowledge and skills. They will learn about the specific role of a supervisor, essential interpersonal skills, motivational tools, and efficient planning techniques. This course empowers supervisors to boost team morale, enhance productivity, and, in turn, contribute to increased profitability and a contented team.

Course Objectives:

  • To introduce delegates to the fundamental principles of team supervision
  • To enhance delegates interpersonal and communication skills
  • To equip delegates with motivational tools and techniques
  • To emphasise the importance of efficient planning in team supervision
  • To empower delegates to increase team morale and productivity
  • To provide a foundation for effective team leadership in the business context

Upon completion of this course, delegates will emerge with a solid foundation in team leadership and supervisory skills, enabling them to inspire and guide their teams effectively. They will be equipped with the knowledge and techniques needed to enhance team morale, productivity, and ultimately contribute to the success of their businesses.

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What’s included in this Introduction to Supervising a Team Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Introduction to Supervising a Team Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Successful People Management and Team Leadership Course Outline

Module 1: Introduction

  • Role of a Leader
  • What Makes a Good Leader?
  • Characteristics of an Effective Team
  • Team Development Stages
  • Assisting Teams Through the Stages of Development

Module: 2 Managing Change

  • Introduction
  • Key Steps for Managing Change
    • Establish a Clear Vision and Strategy
    • Communicate the Change
    • Involve Team Members
    • Provide Support and Training
    • Monitor Progress
    • Celebrate Successes

Module: 3 Motivation and Demotivation

  • Motivation
    • Types of Motivation
    • Theories of Motivation
    • Effects of Motivation
    • Strategies for Increasing Motivation
    • Factors Influencing Motivation
    • Challenges to Maintaining Motivation
  • Demotivation
    • Key Points of Demotivation
  • Other Issues

Module: 4 Effective Communication

  • What is Effective Communication?
  • Types of Effective Communication

Module 5:  Delegation

  • Introduction
  • Several Key Steps
    • Identify Tasks that can be Delegated
    • Select the Right Person for the Task
    • Provide Clear Instructions and Expectations
    • Communicate Effectively
    • Monitor Progress and Provide Feedback
    • Empower the Delegate
    • Evaluate and Learn

Module: 6 Measuring Performance

  • Overview
  • Common Ways to Measure Performance
    • Key Performance Indicators (KPIs)
    • Surveys
    • Performance Appraisals
    • 360-Degree Feedback
    • Productivity Metrics
    • Data Analysis

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Who should attend this Successful People Management and Team Leadership Course?

The Successful People Management and Team Leadership Course is intended for individuals who are currently in or preparing to take on roles that involve leading and managing teams. This course can benefit a wide range of professionals, including:

  • Aspiring Leaders
  • Team Leaders
  • Supervisors
  • Project Managers
  • Department Heads
  • Human Resources Managers
  • Frontline Managers

Prerequisites of the Successful People Management and Team Leadership Course

There are no formal prerequisites for this Successful People Management and Team Leadership Course.

Successful People Management & Team Leadership Course Overview

Successful People Management and Team Leadership is a vital aspect of effective leadership and organisational management. Understanding how to handle individuals appropriately is the linchpin of good management, enabling leaders to foster team motivation, productivity, and cohesion. This 1-day course offers essential insights and skills for new supervisors and managers to excel in their roles.

Mastering Successful People Management and Team Leadership is crucial for professionals at various career stages. New and experienced managers, team leaders, and aspiring leaders should aim to acquire these skills. Effective people management and leadership form the foundation of organisational success, employee engagement, and career advancement. Mastering these areas can drive remarkable progress in work and work culture.

Our 1-day People Management & Team Leadership Course is designed to equip delegates with practical tools and techniques to excel in their leadership roles. By the end of the training, delegates will gain the expertise needed to motivate team members, enhance performance, address challenges, and cultivate a harmonious and productive work environment. This is one of the most important Leadership Courses as its directly guides managers and leaders to workforce management.

Course Objectives:

  • To understand the principles of Successful People Management and Team Leadership
  • To develop the skills necessary to motivate and inspire team members
  • To learn how to effectively manage and enhance individual and team performance
  • To acquire problem-solving techniques for handling various workplace challenges
  • To build strategies for fostering team cohesion and collaboration
  • To apply leadership skills for achieving personal and organisational goals

Upon completion of this People Management & Team Leadership Course, delegates will benefit by gaining the knowledge and skills required to become effective leaders, capable of motivating and managing their teams, resolving challenges, and achieving both personal and organisational success.

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What’s included in this Successful People Management and Team Leadership Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Successful People Management and Team Leadership Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Agile Leadership Training Course Outline

Module 1: Getting Started with Agile

  • What Exactly is Agile?
  • Agile Basic Concepts
  • Agile and Lean
  • 5 Principles of Lean
  • Agile Manifesto
  • Principles of Agile Development
  • Agile Practices and Tools

Module 2: All You Need to Catch Agile Leadership

  • What is Agile Leadership?
  • Embracing Uncertainty to Increase Business Value
  • Adding Business Value to the Organisational Mission
  • Agile Development Methodologies
  • Identifying Business Values
  • Lean Six Sigma
  • Sharpening your Influencing Skills
  • Agile Leadership Framework
  • Problem Solving
  • Emotional Intelligence for the Agile Leader
  • Cultivating your Emotional Intelligence
  • Appreciating Diverse Organisational Cultures
  • Creating an Agile Environment
  • Implementing your Agile Leadership Action Plan

Module 3: Approved Agile Methods

  • Scrum Overview
  • Scrum Planning
  • Core Values of Scrum
  • Sprint Artifacts (Deliverables)
  • Agile Tools

Module 4: Agile Manager’s Role

  • Managers Versus Self-Organisation
  • What is a manager?
  • Lean Management
  • Agile Management
  • Agile Leader

Module 5: Need of CEO’s Contribution

  • What is a CEO?
  • Roles and Responsibilities of the CEO
  • Corporate Structure of a Company

Module 6: Motivating the Agile Workforce

  • Why Motivation is Essential for Knowledge Workers?
  • Self-Direction, Self-Organisation
  • Learning Enterprise

Module 7: Self-Organisation

  • Letting the Team Go
  • Delegation is Not a Zero-Sum Game
  • Complex Environments
  • Self-Organisation is Not Self-Management
  • Self-Organising Team
  • Managing Self-Organising Teams
  • Visibility and Reporting in an Agile Environment

Module 8: Agile Culture and Driving Change

  • What Corporate Culture is and is Not?
  • Hiring and Firing According to Culture
  • Storytelling
  • Taking Your Time
  • Change Patterns

Module 9: Agile Leadership – Final Thoughts

  • Continuous Improvement
  • Agile is Not a Place
  • What Message Are You Communicating?
  • Think and Act Like an Owner
  • Role of Leadership in an Agile Company

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Who should attend this Agile Leadership Training?

The Agile Leadership Course is tailored for professionals who aim to foster adaptability and innovation within their organisations with the help of Agile methodologies. This course can benefit a wide range of professionals, including:

  • Agile Leaders and Managers
  • Scrum Masters
  • Product Owners
  • Project Managers
  • Team Leads
  • Executives and Senior Managers
  • Professionals involved in Agile practices

Prerequisites of the Agile Leadership Training

There are no formal prerequisites for this Agile Leadership Course.

Agile Leadership Training Course Overview

Agile Leadership Training, a crucial facet of Leadership Courses, delves into the Agile approach in Project Management. It emphasises incremental product development and fosters a culture of continuous feedback, empowering leaders to make informed decisions. Agile Leadership is in high demand, as it encourages open-mindedness, innovation, and collaboration, regardless of hierarchical position.

Mastering Agile Leadership is essential for professionals across various sectors. Managers, Executives, and Team Leaders can greatly benefit from this course. Agile leaders play a pivotal role in leading change, fostering a learning culture, and aligning teams with the organisational vision.

The Knowledge Academy's 1-day Agile Leadership Training equips delegates with a comprehensive understanding of Agile Leadership principles. This course guides them in creating Agile environments, embracing uncertainty to enhance business value, and honing influencing skills. Our experienced trainers deliver practical insights to help delegates effectively implement Agile Leadership strategies.

Course Objectives

  • To understand the principles and practices of Agile Leadership
  • To learn how to create an Agile environment within the organisation
  • To embrace uncertainty as a means to increase business value
  • To integrate Agile development methodologies for better results
  • To identify and add value to the organisational mission
  • To sharpen influencing skills for effective leadership

Upon completion of this course, delegates will benefit by gaining a deep understanding of Agile Leadership, enabling them to implement Agile strategies, lead change, and meet their organisation's goals effectively. They will acquire the skills needed to enhance performance and contribute to their company's success.

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What’s included in this Agile Leadership Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Agile Leadership Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Business Model Innovation Training Course Outline

Module 1: Introduction to Business Model Innovation

  • What is Business Model Innovation?
  • Why Business Model Innovation is Important?
  • Innovation Vs Invention
  • Business Model Innovation Cycle
  • Models of Innovation

Module 2: Importance of Innovation in Business

  • What is Innovation?
  • Why is Innovation Important for Business Success?
  • How to Embrace Innovation?
  • Why Does Business Model Innovation Matter?
  • Industries Embracing Business Model Innovation
  • Technologies are Driving Business Model Innovation

Module 3: Empathise and Validate

  • Innovate by Understanding Customer Needs
  • What is the Customer Journey Map?
  • Types of Customer Journey Maps
  • Conduct Customer Journey Analysis
  • Value of Customer Journey Mapping and Challenges in B2B Markets
  • Validate Assumptions

Module 4: Ideate

  • Importance of Creativity in Business
  • Barriers to Ideation and How to Overcome Them?
  • Importance of Sustaining Creativity in a Business
  • How can I Develop a Creative Mindset?
  • Business Brainstorming Techniques

Module 5: Prototype and Testing

  • Design Thinking as an Innovation Approach
  • Design Thinking Methods and Tools
  • Types of Prototyping
  • Guidelines for Prototyping
  • Prototyping Business Ideas
  • Prototype Testing in Business

Module 6: Embedding Innovation

  • What is an Innovation Culture?
  • Importance to Cultivate a Culture of Innovation
  • What is Innovation Parenting?
  • Innovation Culture Look Like
  • Barriers to Innovation

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Who Should Attend Business Model Innovation Training

This Business Model Innovation Training is suitable for anyone who wishes to set appropriate business objectives and discover fresh chances for professional and financial development.

Prerequisites of Business Model Innovation Training

There are no formal prerequisites in this Business Model Innovation Training.

Business Model Innovation Training Course Overview

Business model innovation improves a business's new ideas, methodologies, services, or products. Organisations require innovation to streamline internal processes and enhance business productivity. The main aim of business model innovation is to implement new strategies, ideas, and services to boost the bottom line. This training will help learners kickstart innovation activities, capture ideas, and generate solutions to various business challenges. Suppose you want to pursue your career by innovating new ideas or things in an organisation. In that case, the business model innovation masterclass will help you to supercharge your career skills to remain competitive and stay ahead in the long haul.

This 1-day Business Model Innovation Training is designed to support delegates in creating and executing an innovation strategy that ensures their organisation can meet the challenges of today and future challenges. During this training, delegates will learn about the importance of creativity in business and how to develop a creative mindset. They will also learn techniques and guidelines for successful business applications and effective brainstorming techniques. Our highly experienced trainer designed this course to identify new business and financial growth opportunities.

Course Objectives:

  • To create and test prototypes for quick iterations and improvement
  • To increase creativity and the flow of ideas
  • To accurately understand your customer's needs and experiences
  • To know how to build a culture that fosters innovation
  • To select innovative solutions with the most significant potential value

At the end of this training, delegates will be able to identify the most common barriers to innovation and how to overcome them. They will also be able to discover how to bring people with them through innovation processes.

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What’s included in this Business Model Innovation Training Course Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Business Model Innovation Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Design Thinking Training​ Course Outline

Module 1: Introduction

  • What is Design Thinking?
  • How do Design Thinking, Lean, and Agile Work Together?
  • Benefits of Design Thinking at Work
  • What is the Relationship Between Design Thinking and UX Design?

Module 2: Design Thinking Process

  • Design Process
  • Stages in Design Thinking
  • Example Project

Module 3: Research

  • Identifying Drivers
  • Information Gathering 
  • Target Groups
  • Sampling and Feedback 

Module 4: Idea Generation

  • Basic Design Directions
  • Themes of Thinking
  • Inspiration and References
  • Brainstorming
  • Value
  • Inclusion
  • Sketching
  • Presenting Ideas

Module 5: Refinement

  • Thinking in Signs
  • Appropriation
  • Humour
  • Personification
  • Visual Metaphors
  • Modification
  • Thinking in Words
  • Words and Language
  • Thinking in Shapes, Proportions, and Colour

Module 6: Prototyping

  • Developing Designs 
  • "Types" of Prototypes
  • Vocabulary

Module 7: Implementation

  • Format
  • Materials
  • Finishing
  • Media and Scale

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Who should attend this Design Thinking Training Course?

The Design Thinking Training Course is suitable for a diverse range of professionals who are interested in enhancing their problem-solving, innovation, and collaboration skills. This course can benefit a wide range of professionals, including:

  • Project Managers
  • Product Managers
  • UI/UX Designers
  • Entrepreneurs
  • Engineers and Developers
  • Marketing Professionals
  • Educators

Prerequisites of the Design Thinking Training Course

There are no formal prerequisites for this Design Thinking Training Course.

Design Thinking Training Course Overview

Design Thinking is a user-centric approach for tackling complex problems and crafting desirable solutions. Its relevance spans across industries and scales, empowering individuals to drive innovation and success. By applying Design Thinking, organisations can reduce uncertainty, engage customers, and create a more innovative and efficient work culture. This Design Thinking Training equips professionals with the skills to excel in their careers.

Proficiency in Design Thinking is vital for professionals seeking to enhance their leadership and problem-solving skills. Managers, Entrepreneurs, Designers, and anyone looking to create innovative solutions should master this approach. It's especially valuable for those aiming to improve business processes and achieve a dynamic and successful work culture.

The Knowledge Academy's 1-day Design Thinking Training provides delegates with an understanding of how to apply Design Thinking to solve complex problems creatively. The course covers the Design Thinking process, idea generation, refinement, prototyping, and presenting ideas. Our experienced instructors ensure that delegates gain the critical insights required to devise innovative solutions and enhance growth.

Course Objectives

  • To comprehend the fundamental principles of Design Thinking
  • To master the Design Thinking process and its applications
  • To generate innovative ideas and refine them effectively
  • To create prototypes and present ideas convincingly
  • To implement Design Thinking techniques for business growth
  • To foster a culture of innovation and efficiency within organisations

Upon completing this course, delegates will possess the skills and knowledge to efficiently apply the Design Thinking process, generate user-centric solutions, and contribute to business growth and innovation. This training empowers individuals to enhance products, processes, and services within their organisations, paving the way for a more innovative and successful work environment.

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What’s included in this Design Thinking Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Design Thinking Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Business Development Training​ Course Outline

Module 1: Introducing Business Development

  • What is Business Development?
  • Business Change Goals
  • Change Management
  • Stakeholders
  • Lean Start-Up Mentality
  • Corporate Culture

Module 2: Roles and Processes in Business Development

  • Role and Role Profile
  • Organisational Unit
  • Process
  • Steps to Business Development

Module 3: Portfolio

  • Portfolio Structure
  • Portfolio Life Cycle
  • Portfolio Management

Module 4: Resources

  • Skills
  • Budget
  • Internal Resources
  • External Resources
  • Mergers and Acquisitions
  • Controlling

Module 5: Target Market

  • Market Observation
  • Market Segmentation
  • Risk Analysis
  • Internationalisation

Module 6: Market Cultivation Strategy

  • Pricing
  • Sales Concept
  • Partner Concept
  • Marketing Concept
  • Sales Enablement

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Who should attend this Business Development Training?

This Business Development Course is designed to equip delegates with the fundamental knowledge and skills needed to drive business growth. However, this training course is especially beneficial for the following professionals:

  • Business Development Managers
  • Sales Representatives
  • Marketing Professionals
  • Entrepreneurs and Small Business Owners
  • Team Leaders
  • Product Managers
  • Customer Relationship Managers

Prerequisites of the Business Development Training

There are no formal prerequisites for this Business Development Course. However, a basic understanding of Business along with industry awareness would be beneficial for the delegates.

Business Development Training Course Overview

Business Development is the strategic process of improving a business over time, focusing on aligning with customer demands, increasing market penetration, and creating long-term value. It plays a pivotal role in expanding sales, product offerings, revenue, and brand awareness. This Business Development Training equips professionals with the knowledge to enhance their profiles and unlock career opportunities through Business Development. 

Proficiency in Business Development is essential for professionals seeking to excel in leadership roles and those aiming to add value to their organisations. Managers, Consultants, Contractors, and those involved in strategic decision-making should master this subject. It's particularly important for those looking to contribute to their organisation's growth and success. 

The Knowledge Academy's 1-day Business Development Training Course provides delegates with a comprehensive understanding of Business Development, including identifying gaps in their business development processes, corporate culture, portfolio structure, risk analysis, and sales enablement.

Course Objectives 

  • To identify damaging gaps in the Business Development process 
  • To understand corporate culture's role in Business Development
  • To grasp portfolio structure and its significance 
  • To learn risk analysis techniques 
  • To enhance sales enablement strategies 
  • To explore the steps involved in effective Business Development

Upon completing this course, delegates will possess the skills and knowledge to contribute to their organisation's growth and success through effective Business Development. This training empowers professionals to improve their Business Development processes, create long-term value, and unlock career opportunities in leadership roles.

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What’s included in this Business Development Training?

  • World-Class Training Sessions from Experienced Instructors
  • Introduction to Business Development Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Managing Innovation Course Outline

Module 1: Innovation – What it is and Why it Matters?

  • What is Innovation?
  • Importance of Innovation
  • Innovation is not Just High Technology
  • Innovation and Entrepreneurship
  • Strategic Advantage through Innovation
  • A Process View of Innovation
  • Innovation Scopes and Types
  • Key Aspects of Innovation
  • Innovation Management

Module 2: Innovation as a Core Business Process

  • Different Circumstances and Similar Management
  • Services and Innovation
  • Variations on a Theme
  • Contingency Model of the Innovation Process
  • Evolving Models of the Process
  • Learning to Manage Innovation
  • What do We Know About Successful Innovation Management?

Module 3: Building the Innovative Organisation Culture

  • Introduction
  • Innovative Organisation Culture
  • Methods
  • Company and Project

Module 4: Developing an Innovation Strategy

  • Introduction
  • Innovation Strategy
  • Choice of Strategy
  • Demands of Innovation Strategy
  • Strategic Management
  • Competitor Analysis
  • Blue Ocean Strategy
  • Elements of Corporate Innovation Strategy
  • Critical Factors in Innovation Strategy
  • Positions – National Factors
  • Paths – Time Horizons
  • Processes – Knowledge
  • Innovation Process

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Who should attend this Innovation Management Training Course?

The Innovation Management Training Course focuses on equipping individuals with the skills and knowledge required to effectively lead, facilitate, and manage innovation within organisations. This Innovation Management Certification Course will benefit the following professionals:

  • Product Managers
  • Research and Development (R&D) Professionals
  • Engineers
  • Business Analysts
  • Marketers
  • Customer Service Representatives
  • Sales Personnel

Prerequisites of the Innovation Management Training Course

There are no formal prerequisites for the Innovation Management Training Course.  However, familiarity with problem solving and decision-making might prove to be beneficial for the delegate.

Innovation Management Course Overview

Innovation Management is a critical process that enables organisations to stay competitive in a rapidly changing business environment. It involves identifying, developing, and implementing new ideas, products, or methods, ensuring sustained growth and success. This course introduces the concept and its significance, highlighting the importance of innovation in driving organisational transformation and achieving strategic objectives.

Proficiency in this Innovation Management Certification Course is essential for leaders and professionals aiming to foster a culture of creativity and continuous improvement within their organisations. It is particularly relevant for project managers, R&D professionals, entrepreneurs, and business strategists responsible for leading change initiatives and developing innovative solutions that meet market demands and enhance competitive advantage.

This 1-day Innovation Management Course is designed to equip delegates with the necessary tools and knowledge to manage and lead innovation initiatives effectively. Delegates will learn strategies to stimulate creativity, idea evaluation and implementation techniques, and ways to overcome barriers to innovation. The course promises to enhance decision-making skills, improve team collaboration, and increase the ability to drive impactful changes.

Course Objectives

  • To understand the fundamentals of innovation management and its role in organisational success
  • To identify and cultivate sources of innovation within and outside the organisation
  • To develop skills for effective idea generation, evaluation, and selection
  • To learn methods for implementing innovation projects and managing change
  • To explore best practices for fostering a culture of innovation and creativity

After completing this Innovation Management Certification Course, delegates will receive a certification in Innovation Management, affirming their understanding and capabilities in leading innovation efforts. This recognition boosts professional credentials and enables successful management of innovation projects, driving growth and maintaining a competitive edge.

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What’s included in this Managing Innovation Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Innovation Management Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Instructional Design Training Course Outline

Module 1: Introduction to Instructional Design

  • Defining Instructional Design and Its Purpose
  • Role of an Instructional Designer
  • Ethical Considerations in Instructional Design

Module 2: Needs Assessment and Analysis

  • Conducting a Needs Assessment
  • Identifying Learning Objectives and Goals
  • Analysing the Target Audience
  • Identifying Knowledge and Skill Gaps
  • Using Data and Research for Decision-Making

Module 3: Designing Instructional Materials

  • Determining Learning Outcomes
  • Storyboarding and Sequencing Content
  • Selecting Instructional Strategies
  • Creating Engaging Learning Activities
  • Incorporating Multimedia and Interactive Elements

Module 4: Assessment and Evaluation

  • Types of Assessment
  • Developing Effective Assessments
    • Quizzes
    • Tests
    • Projects
  • Rubrics and Scoring Guidelines
  • Evaluation Methods and Metrics
  • Continuous Improvement through Evaluation

Module 5: Learning Theories and Models

  • Behaviourism, Cognitivism, and Constructivism
  • Adult Learning Theories
  • Bloom's Taxonomy and its Application
  • Gagné's Nine Events of Instruction
  • Merrill's First Principles of Instruction

Module 6: Technology and E-Learning Tools

  • Leveraging Learning Management Systems
  • Authoring Tools and Content Creation Software
  • Gamification and Simulations
  • Accessibility and Universal Design for Learning
  • Mobile Learning and Responsive Design

Module 7: Project Management in Instructional Design

  • Setting Project Goals and Scope
  • Creating Timelines and Milestones
  • Resource Allocation and Budgeting
  • Managing Stakeholder Expectations
  • Addressing Scope Creep and Changes

Module 8: Communication and Collaboration

  • Effective Communication with Subject Matter Experts
  • Collaborative Design and Development Processes
  • Facilitating Feedback and Iteration
  • Building a Supportive Learning Community

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Who should attend this Instructional Design Training Course?

This Instructional Design Course provides professionals with a solid foundation in the principles, methodologies, and best practices of designing effective learning experiences. This Instructional Design Training can be helpful for many professionals, including:

  • E-learning Developers and Designers
  • Corporate Trainers
  • Educational Technologists
  • Curriculum Developers
  • Teachers and Professors
  • HR Training and Development Specialists
  • Content Writers
  • Multimedia Designers

Prerequisites of the Instructional Design Training Course

There are no formal prerequisites required for the Instructional Design Course.

Instructional Design Training Course Overview

The Instructional Design Course offers a comprehensive understanding of creating effective learning experiences and environments. Instructional Design is the key to engaging and motivating learners to acquire specific knowledge and skills, making it essential for professionals seeking to excel in the field of education and training.

In today's competitive educational landscape, the importance of mastering Instructional Design cannot be overstated. Educators, Trainers, Instructional Designers, and anyone involved in curriculum development should aim to become proficient in this subject. Instructional Design Instructional Design Courses form the foundation of creating compelling and impactful learning experiences.

This 1-day Instructional Design Course provides delegates with the knowledge and skills required to design engaging and effective learning experiences. Delegates will learn about the principles, stages, and components of Instructional Design, as well as how to calculate return on investment and select appropriate evaluation tools. Our experienced trainers will guide delegates through the process and equip them with the tools needed to excel in the field.

Course Objectives

  • To provide delegates with a comprehensive understanding of Instructional Design and its role in creating effective learning experiences
  • To familiarise delegates with the components and principles of Instructional Design, enabling them to design engaging and impactful educational materials
  • To guide delegates through the stages of instructional design, from analysis to evaluation, ensuring a well-rounded understanding of the process
  • To empower delegates to calculate the return on investment for instructional materials and make data-driven decisions
  • To introduce delegates to various multimedia tools and technologies that enhance the learning experience
  • To enable delegates to determine the most suitable delivery systems and evaluation tools for their instructional materials

Upon completion of this Instructional Design Training, delegates will possess the skills and knowledge required to create engaging, effective, and impactful learning experiences. They will be better prepared to design educational materials that drive meaningful comprehension and knowledge acquisition, ultimately leading to career advancement and enhanced earning potential.

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What’s included in this Instructional Design Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Instructional Design Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Growth Mindset Training Course Outline

Module 1: Mindsets

  • Why Do People Differ?
  • What Does All This Mean for You?
  • View from Two Mindsets
  • Self-Insight

Module 2: Inside the Mindsets

  • Is Success About Learning—or Proving You’re Smart?
  • Mindsets Change the Meaning of Failure
  • Mindsets Change the Meaning of Effort

Module 3: Truth About Ability and Accomplishment

  • Mindset and School Achievement
  • Is Artistic Ability a Gift?
  • Danger of Praise and Positive Labels
  • Negative Labels and Its Working

Module 4: Sports: Mindset of a Champion

  • Idea of the Natural
  • Character
  • What is Success?
  • What is Failure?
  • Taking Charge of Success
  • What Does It Mean to Be a Star?
  • Hearing the Mindsets

Module 5: Business: Mindset and Leadership

  • Enron and the Talent Mindset
  • Organisations that Grow
  • A Study of Mindset and Management Decisions
  • Leadership and the Fixed Mindset
  • Fixed-Mindset Leaders in Action
  • Growth-Mindset Leaders in Action
  • Study of Group Processes
  • Groupthink Vs We Think
  • Praised Generation Hits the Workforce
  • Are Negotiators Born or Made?
  • Corporate Training
  • Are Leaders Born or Made?
  • Organisational Mindsets

Module 6: Parents, Teachers, and Coaches: Where Do Mindsets Come from?

  • Messages About Success and Failure
  • What Makes a Great Teacher (Or Parent)?
  • Coaches: Winning Through Mindset
  • False Growth Mindset

Module 7: Changing Mindsets

  • Nature of Change
  • Mindset Lectures
  • Mindset Workshop
  • Brainology
  • More About Change
  • Opening Yourself Up to Growth
  • People Who Don’t Want to Change
  • Changing Your Child’s Mindset
  • Mindset and Willpower
  • Maintaining Change
  • Journey to a Growth Mindset

 

 

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Who should attend this Growth Mindset Training Course?

The Growth Mindset Training Course aims to educate the professionals about the difference between fixed and growth mindsets, the benefits of fostering a growth mindset, and strategies to develop and maintain it. This course can be beneficial for various professionals, including:

  • Educators and Teachers
  • Coaches and Trainers
  • HR Professionals
  • Team Leaders and Managers
  • Entrepreneurs
  • Organisational Development Specialists
  • Psychologists and Therapists

Prerequisites of the Growth Mindset Training Course

There are no prerequisites required for the Growth Mindset Training Course.

Growth Mindset Training Course Overview

The concept that one's abilities and intelligence can be developed through devotion, effort, and continual learning is referred to as a Growth Mindset. It is significant because it creates resilience, adaptability, and a desire for progress, allowing people to overcome obstacles, embrace learning opportunities, and realise their full potential. This training assists individuals in learning new skills and accepting new challenges. Studying this training helps organisations lead their employees to have confidence in themselves and succeed more, both individually and as a team. Holding skills in this training course can help to achieve rapid and significant professional growth and expand career opportunities in this field.

In this 1-day Growth Mindset Training course, delegates attain profound knowledge to create a Growth Mindset culture in the organisation. They will learn about how mindsets change the meaning of failure and effort. They will also learn about leadership and a fixed mindset. Our highly expert trainer with years of teaching experience will conduct this training and help delegates gain a comprehensive understanding of the Growth Mindset concepts.

Course Objectives

  • To implement practices to develop a mindset within an organisation
  • To learn about how to overcome or reframe the negative statement
  • To obtain knowledge about improving strength and abilities
  • To tackle difficult situations without being overly afraid of failure
  • To recognise how to learn from mistakes and take challenges or risks
  • To identify how to get success by doing hard work and efforts

After attending this Growth Mindset Training course, delegates will be able to implement Growth Mindset culture in their day-to-day lives to achieve positive results and ease in working towards a goal. They will also be able to prepare themselves to develop a Growth Mindset in their fellow teammates and give their organisation higher results.

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What’s included in this Growth Mindset Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Growth Mindset Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Decision Making Skills Course Outline

Module 1: Introduction to Decision Making

  • What is Decision Making?
  • What are Decision Making Skills?
  • Importance of Decision Making
  • Elements of Decision Making
  • Characteristics of Decision Making
  • Types of Decision Making
  • Approaches to Decision Making
  • Different Ways to Make Decisions
  • Differences Between Individual and Group Decisions

Module 2: Factors Influencing Decisions

  • Programmed Vs Non Programmed Decisions
  • Information Inputs
  • Prejudice
  • Cognitive Constraints
  • Attitudes About Risk and Uncertainty
  • Personal Habits
  • Social and Cultural Influences

Module 3: Decision Making Skills

  • Problem Solving
  • Leadership
  • Reasoning
  • Intuition
  • Teamwork
  • Emotional Intelligence
  • Creativity
  • Time Management

Module 4: Steps to Effective Decision Making

  • Identify Decision
  • Gather Relevant Information
  • Identify Alternatives
  • Weigh Evidence
  • Choose Among Alternatives
  • Take Action
  • Review Decision

Module 5: Techniques and Methods of Decision Making

  • Marginal Analysis
  • Co-Effectiveness Analysis
  • Operations Research
  • Linear Programming

Module 6: Principles of Decision Making

  • Theories in Decision Making
    • Marginal Theory
    • Mathematical Theory
    • Psychological Theory
  • Principles of
    • Limiting Factors
    • Alternatives
    • Participation

Module 7: Models of Decision Making

  • Rational/Normative Model-Economic Man
  • Non-Rational/Administrative Model

Module 8: Decision Making in Today's World

  • How to Improve Decision-Making Skills?
  • How much does Hierarchy Matter?
  • Top Down Vs Bottom Up Decision Making
  • Decision Making in an Uncertain and Confusing World
  • How can Cutting Edge Technologies Enable Better Decision Making?

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Who should attend this Decision Making Course?

The Decision Making Certification Training is ideal for individuals across various professional levels and industries who want to enhance their ability to make effective and well-informed decisions. This course can benefit a wide range of professionals, including:

  • Managers
  • Team Leaders
  • Supervisors
  • Department Heads
  • Project Managers
  • Entrepreneurs
  • Business Owners

Prerequisites of the Decision Making Course

There are no formal prerequisites for attending this Decision Making Course.

Decision Making Course Overview

Decision Making is a critical skill that influences our ability to make the right choices and avoid biases, making it indispensable in personal and professional life. Effective Decision Making leads to improved productivity, employee satisfaction, and career advancement. This Decision Making Training is designed to equip individuals with the knowledge and techniques to make informed decisions and navigate the complexities of the decision-making process.

Decision Making is essential for professionals across various fields, especially those aspiring to enhance their leadership and management skills. Managers, Supervisors, and Team Leaders should master this skill to lead their teams efficiently and achieve organisational goals. The ability to make sound decisions is a hallmark of effective leadership.

This 1-day Decision Making Training provides delegates with comprehensive knowledge of key Decision Making aspects, including influencing factors, techniques, models, and approaches. Our experienced instructors lead interactive sessions to ensure that participants can apply the principles of effective decision-making in their professional roles and gain career advancement.

Course Objectives

  • To understand the key steps to effective Decision Making
  • To explore the various factors influencing decisions
  • To master different approaches to Decision Making
  • To learn techniques for making informed decisions
  • To grasp the principles of effective Decision Making
  • To understand the non-rational/administrative model of Decision Making

Upon completion of this Decision Making Course, delegates will be empowered to make effective and efficient decisions in various situations, manage factors that influence decisions, and lead with confidence in their professional roles. This training opens doors to improved Decision Making skills and leadership capabilities.

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What’s included in this Decision-Making Skills Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Decision Making Skills Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Delegation Training​ Course Outline

Module 1: Introduction to Delegation

  • Characteristics of Delegation
  • Elements of Delegation
  • Why is Delegation Important?

Module 2: Benefits

  • Benefits

Module 3: Key Principles of Effective Delegation

  • Key Principles

Module 4: Assigning Tasks for Delegation

  • Ways for Assigning Tasks for Delegation

Module 5: Delegation Communication

  • Introduction
  • Delivering Task Clearly

Module 6: Conveying Delegated Task to Team Members

  • Ways to Convey Delegated Task to Team Members

Module 7: Completing Action Plans for Delegated Task

  • Tips to Complete Action Plans for Delegated Task

Module 8: Monitoring Progress on Delegated Tasks

  • Ways for Monitoring Progress on Delegated Tasks

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Who should attend this Delegation Training Course?

This training course is designed to equip delegates with the skills and knowledge to enhance their managerial effectiveness. This course can be beneficial to the following professionals:

  • Team Leaders
  • Managers
  • Project Managers
  • Department Heads
  • Operations Managers
  • Human Resources (HR) Professionals
  • Senior Executives

Prerequisites of the Delegation Training Course

There are no formal prerequisites for this training Course.

Delegation Training Course Overview

Delegation is a vital skill that involves transferring responsibility and authority to others, benefiting organisations by saving time, increasing productivity, and fostering teamwork. It is equally valuable for individuals, enhancing work efficiency, reducing stress, and promoting skill development. This Delegation Training course equips professionals with the knowledge and expertise to master delegation, making it a valuable asset for career progression.

Proficiency in delegation is essential for professionals aspiring to leadership and management roles. Managers, team leaders, and supervisors should aim to master this skill to effectively distribute tasks and responsibilities. This training is especially relevant for those who want to excel in highly reputed job positions, improve work efficiency, and reduce stress through effective delegation.

The Knowledge Academy's 1-day Delegation Training Course provides delegates with a comprehensive understanding of effective delegation. Delegates will learn various techniques for monitoring delegated task progress and assigning tasks for delegation. Here, the delegates will acquire proficient knowledge of delegation, including its essential elements, characteristics, communication, and importance.

Course Objectives

  • To understand the fundamental concept of effective delegation
  • To acquire skills for monitoring the progress of delegated tasks
  • To learn various methods for assigning tasks for delegation
  • To master the elements of effective delegation
  • To grasp the importance of delegation in the workplace
  • To effectively deliver delegated tasks and responsibilities

Upon completing this course, delegates will possess the knowledge and skills to effectively manage teams and delegated tasks. They will be able to apply the essential elements of delegation and effectively convey tasks, ultimately benefiting their career progression, improving work efficiency, and reducing stress.

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What’s included in this Delegation Training Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Delegation Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

OPITO Incident Commander Training Course Outline

Module 1: Incident Commander

  • What is an Incident Commander?
  • Why do Teams Need an Incident Commander?
  • Duties of an Incident Commander
  • Becoming an Incident Commander
  • Best Practices for Incident Commanders

Module 2: Emergency Planning

  • Why Have an Emergency Plan?
  • Legal Requirements for Having an Emergency Response Plan
  • Objective of the Emergency Plan
  • Vulnerability Assessment
  • Examples of Technological and Natural Hazards
  • Series of Events or Decisions that Should Be Considered
  • Elements of the Emergency Plan

Module 3: Emergency Response Plan

  • What is an Emergency Response Plan for an Oil and Gas Facility?
  • Effectiveness of Oil and Gas Facility’s Emergency Response Plan Against a Fire Emergency
  • Offshore Challenge
  • Forecast for Safety
  • Communication

Module 4: Incident Management Organisational Structure

  • Functional Structure
  • Command Function
  • Operations Section
  • Other Sections

Module 5: Managing an Incident Response

  • Notification and Activation
  • Establishing the IMS Organisation
  • Initial Assessment and Response
  • Initial Incident Briefing
  • Implementing the Response-Small to Medium or Simple Incidents
  • Implementing the Response-Major and Complex Incidents

Module 6: Maintaining a State of Readiness

  • Commissioning of New Oil Refinery Assets
  • Bridging the Gap Between Construction and Operations for New Refinery Assets
  • Operational Readiness
  • Operational Readiness Assessments and Reviews
  • Maintain Equipment Readiness During Modified or Idle State

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Who should attend this OPITO Incident Commander Training Course?

OPITO Incident Commander Training is crucial for ensuring the safety of personnel, assets, and the environment in the event of incidents such as fires, explosions, oil spills, and other emergencies. This course will benefit the following professionals:

  • Emergency Response Team Leaders
  • Offshore Installation Managers
  • Health and Safety Professionals
  • Offshore Workers
  • Offshore Emergency Drillers (OED)
  • Offshore Emergency Response Trainers (OERT)
  • Offshore Emergency Consultants (OEC)

Prerequisites of the OPITO Incident Commander Training Course

There are no formal prerequisites for this OPITO Incident Commander Training Course. However, prior experience in Incident Management and Emergency Response is recommended . Also, familiarity with the offshore oil and gas industry might prove to be beneficial for the delegates.

 

OPITO Incident Commander Training Course Overview

An Incident Commander plays a crucial role in addressing and resolving incidents effectively. They are responsible for investigating, diagnosing issues, and orchestrating incident response efforts. This training equips participants with the skills needed to excel in the role of an Incident Commander, emphasising efficient communication and resource management.

Proficiency in OPITO Incident Commander Training is essential for professionals aiming to excel in roles involving incident response, emergency planning, and safeguarding the environment and community. Individuals working in health and safety, emergency management, and those looking to enhance their leadership and incident management skills should aim to master this subject.

The Knowledge Academy's 1-day OPITO Incident Commander Training Course provides delegates with comprehensive knowledge of incident identification and resolution. They will learn about emergency planning for environmental and community safety, operational readiness, and bridging the gap between construction and operations for new refinery assets.

Course Objectives:

  • To develop delegates' knowledge of incident management principles and best practices in line with OPITO standards
  • To enhance the decision-making skills of potential Incident Commanders during high-pressure emergency scenarios
  • To instill an in-depth understanding of the roles and responsibilities of an Incident Commander within the context of safety and operational efficiency
  • To equip delegates with the skills to effectively communicate and coordinate with multiple stakeholders during an incident.
  • To train delegates in the systematic assessment and prioritisation of tasks during emergency response situations

Upon completing this course, delegates will possess the skills and knowledge to excel in incident management and contribute to the safety and environmental protection efforts in their organisations. This training empowers professionals to enhance their incident resolution and leadership skills, fostering career growth and expanded professional networks.

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What’s included in this OPITO Incident Commander Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • OPITO Incident Commander Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Building a Customer-Centric Service Culture Training Course Outline

Module 1: Introduction to Customer-Centric Service Culture

  • What is Customer-Centricity?
  • Importance of a Customer-Centric Approach
  • Impact of Service Culture on Customer Loyalty
  • Common Challenges in Achieving Customer-Centricity
  • Aligning Service Culture with Organisational Goals

Module 2: Defining Your Customer Persona

  • Creating Customer Personas and Profiles
  • Gathering Customer Data and Insights
  • Identifying Customer Pain Points and Needs
  • Segmenting Your Customer Base
  • Mapping the Customer Journey

Module 3: Leadership and Employee Engagement

  • Leadership's Role in Creating a Customer-Centric Culture
  • Employee Buy-In and Engagement
  • Aligning Employee Goals with Customer Success
  • Recognition and Rewards for Customer-Centric Behaviour

Module 4: Empowering Employees to Serve Customers

  • Providing Adequate Training and Development
  • Encouraging Employee Autonomy
  • Empowerment Vs Micromanagement
  • Equipping Employees with the Right Tools and Resources
  • Creating a Safe Environment for Experimentation

Module 5: Communication and Feedback

  • Open and Transparent Communication Channels
  • Gathering and Acting on Customer Feedback
  • Employee Feedback and Suggestions
  • Continuous Improvement Through Feedback Loops
  • Integrating Feedback into Decision-Making

Module 6: Customer-Centric Processes and Systems

  • Aligning Processes with Customer Needs
  • Streamlining Customer Touchpoints
  • Implementing Customer-Centric Technologies
  • Measuring Process Efficiency and Customer Satisfaction
  • Cross-Functional Collaboration for Process Improvement

Module 7: Measuring and Monitoring Customer-Centricity

  • Key Performance Indicators (KPIs) for Customer-Centricity
  • Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
  • Analysing Customer Churn and Retention Rates
  • Real-Time Dashboards and Reporting
  • Benchmarking Against Industry Standards

Module 8: Sustaining a Customer-Centric Culture

  • Embedding Customer-Centric Values in Organisational DNA
  • Encouraging Innovation and Adaptation
  • Celebrating Customer Success Stories
  • Addressing Resistance to Change
  • Staying Ahead of Evolving Customer Expectations

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Who should attend this Building a Customer-Centric Service Culture Training Course?

The Building a Customer-Centric Service Culture Training Course is tailored for professionals across industries who are dedicated to creating exceptional customer experiences and fostering a customer-centric mindset within their organisations. This training is ideal for a diverse range of roles, including:

  • Customer Service Managers
  • Frontline Customer Service Representatives
  • Sales and Marketing Professionals
  • Business Owners and Entrepreneurs
  • Retail Managers
  • Hospitality Managers
  • Call Center Managers
  • Client Relationship Managers

Prerequisites of the Building a Customer-Centric Service Culture Training Course

There are no formal prerequisites required for the Building a Customer-Centric Service Culture Training Course. 

 

Building a Customer-Centric Service Culture Training Course Overview

The Building a Customer-Centric Service Culture Training, a 1-day Leadership Course, is a pivotal course designed to instill professionals with the knowledge and skills required to foster a customer-centric service culture within their organisations. In a business landscape where customer loyalty and satisfaction are paramount, this course addresses the critical need to create a positive and personalised customer experience.

In today's competitive business environment, the importance of mastering the art of a customer-centric approach cannot be overstated. Professionals across various domains, including executives, managers, and entrepreneurs, should aspire to excel in this subject. A customer-centric culture enables businesses to meet customer expectations, drive loyalty, and spur business growth.

The Knowledge Academy's 1-day training equips delegates with the comprehensive understanding and tools necessary to cultivate a customer-centric service culture. This course covers a wide range of topics, including the challenges and benefits of becoming a customer-centric organisation, the business case for a customer-centric culture, and the practical steps for implementation.

Course Objectives:

  • To provide delegates with an in-depth understanding of the principles and importance of a customer-centric service culture
  • To equip participants with the knowledge and skills required to build a customer-centric culture within their organisations
  • To address the challenges associated with becoming a customer-centric organisation and strategies for overcoming them
  • To highlight the benefits of a customer-centric approach, including enhanced customer loyalty and business growth
  • To explore the differences between relational and transactional service models and their impact on customer satisfaction
  • To guide delegates in the practical steps and tools for implementing a customer-centric approach within their organisations

Upon completion of this course, delegates will possess the knowledge and skills needed to transform their organisations into customer-centric entities. They will be better prepared to anticipate and meet customer needs, drive brand loyalty, and enhance business growth, ultimately opening new career opportunities and adding significant value to their professional profiles.

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What’s Included in this Building a Customer-Centric Service Culture Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Building A Customer-Centric Service Culture Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Creative Leader Training Course Outline

Module 1: Introduction to Leadership

  • What is Leadership?
  • What Do Leaders Do?
  • What are Different Types of Leadership?
  • What are Qualities of Good Leader?
  • How Does Leadership Work?
  • Leadership Vs Management

Module 2: Leadership Effectiveness

  • Introduction
  • What is Effective Leadership?
  • Expectations for Leaders
  • Most Effective Leadership Styles
  • How to Lead a Team to Success?
  • Leadership Development

Module 3: Creative Leadership

  • What is Creative Leadership?
  • Importance of Creativity in Leadership
  • Creativity and Role of Leader
  • Theories of Leadership
  • Supporting Leadership Theories

Module 4: Creative Leaders

  • Overview
  • Characteristics of Creative Leaders
  • Qualities of Creative Leader
  • Different Ways to Be Creative Leader

Module 5: Leadership, Culture, and Innovation

  • Leading During Times of Rapid Change
  • Culture Building
  • Performance Indicators
  • Appetites and Attitudes for Innovation

Module 6: Develop Creativity in Leadership

  • Why is Creativity Important in Leadership?
  • Strategies for Utilising Creativity in Leadership
  • Tips for Implementing Creativity in Leadership

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Who should attend this Creative Leader Training Course?

This Creative Leadership Training Course aims to help professionals delve into both theoretical and practical exercises to develop a leadership style that champions creativity and encourages risk-taking in a constructive manner. This course can be a valuable for various professionals, including:

  • Creative Directors
  • Art Directors
  • Design Team Leaders
  • Film and TV Production Heads
  • Advertising Managers
  • Music Producers
  • Content Strategists

Prerequisites of the Creative Leader Training Course

There are no formal prerequisites required for the Creative Leadership Training Course.

Creative Leader Training Course Overview

The Creative Leadership Training Course is one of the most coveted Leadership Courses offered by The Knowledge Academy that is designed to enhance leadership skills and foster creativity within organisations. Leadership is about inspiring and guiding individuals towards a common goal, and this course equips professionals to do just that, with a focus on creative leadership.

It's imperative for professionals to master the subject of creative leadership, as it not only empowers them to manage teams effectively but also opens doors to lucrative opportunities in multinational organisations. Creative Leaders are in high demand, and this course caters to those who aspire to excel in leadership roles.

In this 1-day Creative Leadership Course by the Knowledge Academy, delegates will learn to implement effective leadership frameworks, understand organisational culture, and hone creative leadership skills. They will gain insights into managing challenging individuals and team dynamics. Our expert trainers will guide delegates to become proficient and mindful Creative Leaders, ultimately enhancing their career prospects.

Course Objectives

  • To become familiar with creativity in leadership skills
  • To gain an understanding of an organisation and its culture
  • To learn about effective leadership and manage a team
  • To become familiar with the basics of how to lead a team
  • To improve your understanding about leadership, culture, and innovation
  • To acquire information about the development of creativity in leadership

Upon completion of this Creative Leadership Training Course from The Knowledge Academy, delegates will be equipped with innovative leadership techniques and insights to drive creativity within their teams. They'll be empowered to foster a culture of innovation, ensuring their organisations stay ahead in an ever-evolving marketplace.

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What’s included in this Creative Leader Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Creative Leader Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Ethical Leadership Training Course Outline

Module 1: Introduction of Ethical Leadership

  • Definition of Ethical Leadership
  • Importance of Ethical Leadership
  • Key Elements of Ethical Leadership
  • Characteristics of Ethical Leadership

Module 2: 4-V Model of Ethical Leadership

  • Vision
  • Values
  • Voice
  • Virtues

Module 3: Impacts of Ethical Leadership

  • Organisational Culture
  • Business Performance
  • Society
  • Well-Being of the Individual
  • Energy of the Team
  • Health of the Organisation

Module 4: How to Be an Ethical Leader?

  • Defined Organisation Values
  • Be Aware of your Values
  • Set the Tone
  • Identify Ethical Dilemmas
  • Dealing with Ethical Dilemmas
  • Have Courage

Module 5: Ethical Leadership as a Moral Compass for Decision-Makers
Guiding Principles

  • Stakeholder Consideration
  • Ethical Decision-Making Models
  • Encouraging Ethical Behaviour
  • Accountability and Transparency

Module 6: How to Improve your Ethical Leadership Skills?

  • Choose Ethical Business Partners
  • Make your Values Visible
  • Set Desired Behaviours and Put a Control Mechanism in Place
  • Never Ask an Employee to Act Against the Agreed Rules
  • Don’t Lie About the Future
  • Don’t Hinder the Development of Your Team Members
  • Identify Potential “Worst Case Scenarios.”
  • Acknowledge Others

Module 7: Challenges of Ethical Leadership

  • Maintaining Consistency
  • Establishing Policies
  • Building an Atmosphere
  • Gray Areas
  • Maintain Values During Growth Periods
  • Remain Transparent During Change
  • Combat Toxic Workplace Culture
  • Maintain a Consistent Message

Module 8: Steps to Deal with Ethical Issue

  • Clarification
  • Provide Resources and Education
  • Escalate Issues if Necessary
  • Maintain Consistency in Handling of Similar Issues

Module 9: Incorporating Ethical Leadership in Business

  • Develop an Environment of Transparency
  • Build a Dynamic Culture Based on Ethical Values
  • Institute and Adhere to a Code of Conduct
  • Build a Workforce with Similar Values

Module 10: Ethical Leadership and Corporate Social Responsibility

  • Essence of Ethical Leadership
  • Role of Corporate Social Responsibility
  • Synergy Between Ethical Leadership and CSR
  • Benefits of Ethical Leadership and CSR
  • Challenges and Future Directions

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Who Should Attend this Ethical Leadership Training Course?

The Ethical Leadership Training Course is particularly well-suited for individuals who are passionate about understanding and implementing ethical practices in their leadership roles. It is particularly beneficial for a range of professionals, including:

  • Senior Executives
  • Human Resources Managers
  • Team Leaders
  • Corporate Governance Officers
  • Business Consultants
  • Public Sector Administrators
  • Educational Administrators
  • Ethics Compliance Officers

Prerequisites of the Ethical Leadership Training Course

There are no formal prerequisites for this Ethical Leadership Training Course.

Ethical Leadership Training Course Overview

Ethical Leadership Training course delves into the foundational principles and practices of Ethical Leadership, essential for contemporary organisational dynamics. Emphasising the critical role of integrity and moral guidance in leadership, the course highlights why Ethical Leadership is pivotal in today's business landscape. Organisations will benefit through enhanced ethical culture, improved trust among stakeholders, and a stronger reputation for corporate responsibility. Individuals will gain skills in moral decision-making, enhanced leadership capabilities, and a deeper understanding of ethical dilemmas. The training provides delegates with valuable credentials and skills, significantly boosting their career prospects and opportunities in leadership roles.

This 1-day Ethical Leadership Training course provides delegates with comprehensive understanding of ethical leadership principles. They will learn how to navigate complex moral dilemmas, make decisions that align with core ethical values, and lead with integrity and transparency. Delegates will also gain an understanding of how Ethical leadership impacts both individual and organisational well-being, and how to foster an ethical culture within their teams and organisations. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives:

  • To understand ethical leadership foundations
  • To develop skills in ethical decision-making
  • To enhance personal leadership integrity
  • To foster an ethical organisational culture
  • To navigate complex ethical dilemmas
  • To Apply Ethical Models in Practice
  • To Lead Teams with Moral Accountability

After completing the Ethical Leadership Training Course, delegates will be empowered to lead with moral integrity and make ethically sound decisions. They will possess the skills to cultivate an ethical culture within their organisations, effectively address ethical challenges, and inspire their teams towards principled practices.

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What's Included this Ethical Leadership Training Course?

  • World-Class Training Sessions from Experienced Instructors   
  • Ethical Leadership Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

High-Performing Teams Training​ Course Outline

Module 1: Developing High Performing Teams

  • What is a Team?
  • Introduction to High Performing Teams
  • Why Organisations are Using Teams?
  • How High Performing Team Concept Established?

Module 2: Types of Teams

  • Different Types of Teams
  • Task Force
  • Quality Circles
  • Project Teams
  • Extending the Concept

Module 3: What Makes High Performing Teams?

  • Purpose
  • Responsibility and Empowerment
  • Team Processes
  • Team Members’ Contributions
  • Intangibles

Module 4: Setting Up Teams to Achieve High Performance

  • Purpose of the Team
  • Is a Team the Best Solution?
  • What Sort of Team will Work Best?
  • What will it Take to Sustain the Team Within the Organisation?
  • Who Should be Appointed to the Team?
  • Who Should Lead the Team?
  • Rules Need to be Established
  • What Sort of Objectives will be Needed?
  • Feedback Loops
  • What Training Will the Team Need?

Module 5: Developing Teams to High Performance

  • Problems of Converting Existing Work Groups to Teams

Module 6: Applications and Experience

  • Problems of Converting Existing Work Groups to Teams
  • Manufacturing Applications
  • Customer Service Applications
  • Public Service Application
  • Start-Up Experience
  • Teams
  • Specialist Teams

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Who should attend this High Performing Teams Training?

This training course is specifically designed for individuals and groups aiming to cultivate exceptional teamwork, collaboration, and productivity within their professional environments. This course can benefit a wide range of professionals, including:

  • Team Leaders
  • Managers
  • Supervisors
  • Project Managers
  • Department Heads
  • Human Resources (HR) Professionals
  • Entrepreneurs and Business Owners

Prerequisites of the High Performing Teams Training

There are no formal prerequisites for this training course.

High Performing Teams Training Course Overview

High-Performing Teams are the cornerstone of organisational success, driving productivity, efficiency, and employee engagement. They play a pivotal role in achieving business goals and delivering superior results. This High Performing Teams Training equips professionals with the knowledge and skills required to create and maintain High-Performing Teams, enabling career advancement in leadership and management roles.

Proficiency in developing and leading High-Performing Teams is crucial for Managers, Leaders, and Supervisors aiming to excel in their careers. This training is particularly valuable for those who want to enhance their ability to achieve business objectives, improve teamwork, and effectively contribute to their organisation's success.

This 1-day High Performing Teams Training provides delegates with comprehensive knowledge about developing High-Performing Teams. This course covers various concepts, including team types, project teams, team processes, stages of development, and more. With guidance from our expert trainers, delegates will learn to create and lead teams that work cohesively, meet business goals efficiently, and accelerate task completion.

Course Objectives

  • To understand the fundamentals of High-Performing Teams
  • To identify different types of teams and their purposes
  • To set up teams for achieving high performance
  • To establish effective feedback loops
  • To develop teams to reach high performance
  • To explore Belbin's contributions to team dynamics

Upon completing this High Performance Team Training, delegates will be well-equipped to lead and work within High-Performing Teams, ensuring tasks are completed efficiently and business goals are consistently met. This training empowers professionals to enhance their teamwork, leadership, and management skills, ultimately contributing to their organisation's success and opening doors for career advancement in high-paying managerial, leadership, and supervisory roles.

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What’s included in this High Performing Teams Training?

  • World-Class Training Sessions from Experienced Instructors  
  • High-Performing Teams Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Technical Team Leading Training Course Outline

Module 1: Introduction to Technical Team Leading

  • Introduction
  • Works of a Technical Team Lead
  • Tech Lead Vs Team Lead

Module 2: Technical Team Leading Skills

  • Introduction
  • Communication
  • Project Management
  • Software Architecture
  • Systems Testing
  • Analytical Thinking
  • Problem-Solving
  • Attention to Detail
  • Coding
  • Leadership
  • How to Improve Technical Leadership Skills?
  • Technical Lead Skills in the Workplace

Module 3: Technical Lead’s Responsibilities

  • Ensure Code Quality
  • Make Architectural Decisions
  • Manage Technical Debt

Module 4: Challenges Faced by Technical Team Lead

  • Introduction
  • Product-Market Compatibility Issue
  • Demotivated Team
  • Unsuccessful Product
  • Unhappy Clients
  • Disconnect Between Business and IT
  • Toxic Team Culture

Module 5: Mindset in Tech Leadership

  • Caring Mindset
  • Abundance Mindset
  • Challenging Believes Mindset
  • Collective Mindset
  • Growth Mindset

Module 6: Establishing the Operational Process

  • How to Become more Productive?
  • How to Empower your Staff?
  • Importance of Milestones in Projects

Module 7: Personal and Team Development

  • How to write a Personal Development Plan?
  • Daily Habits of the Successful Leaders
  • Checklist to Better Change Management
  • Easy Way to Fast-Track Career

Module 8: Metrics to Measure the Performance of Tech Lead

  • Conducting Detailed Assessments to Make the Right Decisions
  • Team Building
  • Motivating the Team
  • Tracking the Progress

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Who should attend this Technical Team Leading Training Course?

This Technical Team Leading Course is designed to equip participants with the skills required to effectively manage technical projects and teams. This training course will be  especially beneficial for the following professionals:

  • Technical Team Leads
  • Software Engineers
  • IT Managers
  • Project Managers
  • Business Analysts
  • DevOps Engineers
  • Quality Assurance Professionals

Prerequisites of the Technical Team Leading Training Course

There are no formal prerequisites for this Technical Team Leading Course. However, a solid understanding of technical concepts and strong communication skills would be beneficial for the delegates.

Technical Team Leading Training Course Overview

Technical leadership involves managing a team of technical professionals, making decisions related to engineering and software development, and prioritising tasks to streamline work processes. It plays a crucial role in ensuring project success by allocating responsibilities and promoting self-organisation among team members. The Technical Team Leading Training equips delegates skills to become efficient technical leaders, facilitating career advancement.

Proficiency in technical leadership is essential for professionals aiming to excel in roles that require managing technical teams and project delivery. Software Developers, Engineers, Project Managers, and anyone involved in Technical Project Management should aim to master this subject. It's especially valuable for those looking to enhance their technical and leadership skills and contribute to the success of technical projects.

The Knowledge Academy's 1-day Technical Team Leading Training Course provides delegates with the skills and knowledge necessary for efficient technical team leadership. Delegates will learn how to ensure the smooth functioning of technical operations, manage technical project delivery, and effectively address challenges with their expertise.

Course Objectives

  • To assist teams in enhancing work productivity and manage tasks accordingly
  • To work with each team member individually to identify their skills gap
  • To make hard decisions using good judgment and limited information
  • To find the ways to improve your processes and documentation
  • To prioritise the needs of the team over the needs of the individual
  • To develop a leadership mindset to interact with their employees efficiently

Upon completing the Technical Team Leading Training Course, delegates will benefit from enhanced knowledge and practical skills in technical team leadership. They will be well-equipped to lead technical projects, manage team dynamics, and drive success in technical environments.

 

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What’s included in this Technical Team Leading Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Technical Team Leading Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Executive Leadership Coaching Training Course Outline

Module 1: Executive Leadership Coaching

  • Leadership
  • Transformational Leadership Development
  • Executive Coaching
  • Executive Coaching and Psychological Processes
    • Self-Efficacy
    • Developmental Support
    • Positive Affect
    • Openness to New Behaviours
    • Developmental Planning
  • Executive Coaching and Transformational Leadership Behaviour

Module 2: Three Traits Every Successful Leader Must Have

  • Introduction
  • Desire to Lead
  • Commitment to the Mission and Vision of the Organisation
  • Integrity
    • Sincerity
    • Consistency
    • Substance

Module 3: Introduction to Influence and Persuasion

  • Influence and Persuasion are Forms of Communication
  • Manipulation Vs Influence and Persuasion
  • Establishing Rapport as a Means to Influence and Persuasion

Module 4: Influence and Persuasion in Sales

  • Establishing a Basis for Persuasion in Sales
  • Persuasion During Negotiations
  • Adopt the Correct Attitude
  • Know Your Ultimate Conditions

Module 5: Skills-Based Approach

  • 4 Core Skills for Coaching Conversations
  • Building Coaching Skills Creates a Coaching Culture
  • Coaching Doesn't Happen in a Vacuum

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Who should attend this Executive Leadership Coaching Training Course?

The Executive Leadership Coaching Training Course is tailored for professionals who are at various career stages and looking to enhance their leadership skills and capabilities. This training is well-suited for a diverse range of professionals, including:

  • Entrepreneurial Leaders
  • Sales and Marketing Directors
  • Project Directors
  • HR and Talent Managers
  • Nonprofit and NGO Leader
  • Healthcare Administrators
  • Legal Firm Partners
  • Hotel General Managers

Prerequisites of the Executive Leadership Coaching Training Course

There are no formal prerequisites for the Executive Leadership Coaching Training Course.

Executive Leadership Coaching Training Course Overview

Executive Coaching is a powerful approach to achieving organisational goals, enabling leaders to form strong and trustworthy partnerships to enhance and sustain their performance. It focuses on helping business leaders at all levels maximise their influential leadership skills. This training empowers professionals and organisations to unlock and unleash their full potential effectively.

Executive Leadership Coaching is vital for professionals across all industries, including Managers, Executives, Team Leaders, and those aspiring to develop their leadership abilities. This training equips individuals with the knowledge and skills needed to create a leadership environment that fosters growth and enhances organisational performance.

The Knowledge Academy’s 1-day Executive Leadership Coaching Course offers an extensive understanding of executive coaching and leadership. Delegates will explore concepts such as transformational leadership development, development planning, openness to new behaviours, and development support. Led by highly experienced trainers, this training empowers delegates to develop the skills and knowledge required to excel in Executive Leadership Coaching.

Course Objectives

  • To master the principles of transformational leadership behaviour
  • To commit to the mission and vision of the organisation
  • To establish rapport for influence and persuasion
  • To develop core coaching skills for effective leadership conversations
  • To lay the foundation for sales effectiveness
  • To foster a culture of continuous leadership growth

Upon completion of this course, delegates will have the knowledge and skills to drive transformational leadership within their organisations, enhance employee performance, and create an environment of continuous leadership development. This training equips professionals and organisations to unlock their leadership excellence and drive exceptional results.

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What’s Included in this Executive Leadership Coaching Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Executive Leadership Coaching Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Women's Leadership Training Course Outline

Module 1: Introduction to Leadership 

  • What is Leadership? 
  • Characteristics of Leadership 
  • Importance of Leadership 
  • Role of a Leader 
  • Qualities of a Leader 
  • Leadership Ethics 
  • Leadership Styles 

Module 2: Women in Leadership

  • Women Leadership
  • Characteristics of Women Leadership
  • Importance of Women Leadership
  • Representation of Women in Different Sectors
  • Benefits of Women in Leadership
  • Barriers

Module 3: Nurture Women’s Leadership

  • Actively Recruit Women
  • Create and Encourage Networking Opportunities
  • Pair Women with Mentors in Leadership
  • Creating and Encourage Training Opportunities

Module 4: Encourage Networking Opportunities

  • Create a Women’s Networking Group
  • Encourage Women to Join Organisations
  • Networking Builds Confidence
  • Networking and Recruiting

Module 5: Pair Women with Mentors

  • Benefits of Mentoring
  • Think Creatively
  • Incorporate Mentoring at Every Stage
  • Encourage Women to Mentor

Module 6: Women's Leadership in the Business and Profit Sector

  • Importance of Women Leadership in Your Organisation
  • Why Women Make Great Business Leaders?
  • Women Leaders and Profitability
  • Business Advantages of Female Leadership

Module 7: Power of Women in Leadership

  • What are “female” Leadership Qualities?
  • Why we Need More Women in Leadership Roles?
  • Feminine Leadership Qualities that Drive Success
  • Traits of a Strong Woman 

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Who should attend this Women's Leadership Training Course?

The Women’s Leadership Training is designed for professionals who want to improve their leadership abilities and improve their careers, with a particular attention on empowering women in management roles. This Leadership Course is well suited for:

  • Women Executives and Managers
  • Team Leaders
  • Supervisors
  • Entrepreneurs
  • Business Owners
  • Diversity & Inclusion Managers
  • Government Officials and Policy Makers

Prerequisites of the Women's Leadership Training Course

There are no formal prerequisites to attend the Women's Leadership Training Course.

Women's Leadership Training Course Overview

The Women's Leadership Course is designed to address the growing importance of empowering women in leadership roles. In today's dynamic professional landscape, effective leadership is a critical skill, and this Women's Leadership Training focuses on equipping women with the tools and knowledge needed to excel in leadership positions.

Mastering the subject of leadership is vital for both aspiring and current leaders. Women, with their unique abilities to inspire and adapt, play a pivotal role in organisational success. This Women's Leadership Training is particularly valuable for professionals aiming to lead, influence, and make a positive impact on their teams and organisations.

The 1-day Women's Leadership Training offered by the Knowledge Academy is a comprehensive and efficient way for delegates to enhance their leadership skills. This Women's Leadership Training equips aspiring female leaders with the ability to navigate organisational challenges and fosters a recognition system for high-performing female employees. With the knowledge and skills gained from this training, individuals can pursue international job opportunities, furthering their careers.

Course Objectives

  • To empower aspiring female leaders with the tools and techniques required to master the subject of leadership better
  • To create a system for recognising and promoting high-performing female employees within organisations
  • To create and encourage networking opportunities for women
  • To encourage women to get into mentorship roles
  • To help aspiring female leaders to effectively navigate the complexities in the contemporary professional space

Upon completion of this Women’s Leadership Training Course, delegates will emerge with a deep expertise of the advantages of women's leadership within organisations. They will be geared up with the know-how and ability to foster inclusivity, mentorship, and female leadership, contributing to accelerated compatibility, innovation, empathy, and honesty in management roles and ultimately leading to organisational success.

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What’s included in this Women's Leadership Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Women's Leadership Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Executive Leadership Presence Training Course Outline

Module 1: Introduction to Executive Leadership Presence

  • Defining Executive Presence
  • Nature of Executive Presence
  • Components of Executive Presence
  • Leadership Presence
  • Personal Power
  • Authenticity and Authentic Leadership
  • Present Moment Awareness and Mindfulness
  • Embodied Leadership
  • Cognitive Intelligence and Emotional Intelligence
  • Transformational and Charismatic Leadership
  • Perceptions and Impression Management

Module 2: Coaching for Executive Presence

  • Coaching Approaches
  • Coaching for Components of Executive Presence
  • Coach Competencies
  • Coaching Phases
  • Coaching Outcomes

Module 3: Research Methodology

  • Research Paradigm
  • Research Design
  • Population and Sample
  • The Research Instrument
  • Procedure for Data Collection
  • Data Analysis and Interpretation
  • Validity and Reliability
  • Ethical Consideration

Module 4: Presentation of Results

  • Overall Description of The Nature of Executive Presence
  • Components of Executive Presence
  • Additional Constructs of Executive Presence
  • Approach (Methodology, Framework, Tools)
  • Presentation of Coaching Phases and Coaching Skills
  • Coaching for Components of Executive Presence
  • Coaching Outcomes

Module 5: Discussion of The Result

  • Discussion and findings pertaining
  • Results pertaining to research

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Who should attend this Executive Leadership Presence Training Course?

The Executive Leadership Presence Training is tailored for professionals seeking to enhance their leadership skills and establish a strong executive presence. This training is suitable for a range of individuals aiming to make an impact in their leadership roles, including:

  • Managers and Supervisors
  • Mid-Level Executives
  • C-Suite Aspirants
  • Entrepreneurs
  • Sales and Marketing Leaders
  • Human Resources Directors
  • Technical Leader
  • Healthcare Administrators
  • Public Sector Leaders

Prerequisites of the Executive Leadership Presence Training Course

There are no formal prerequisites required for the Executive Leadership Presence Training Course. However, having prior experience in leadership or management roles can be beneficial.

 

Executive Leadership Presence Training Course Overview

Executive Leadership Presence is about the capacity to encourage confidence in others, such as in peers and in senior leaders who have the potential for big accomplishments. This training aims to provide individuals with skills to develop a way of behaving and thinking that is more practical and logical. This training helps organisations increase their productivity, strengthen their work culture, and reduce turnover rates by using Executive Leadership Presence. Holding skills and knowledge to become a better version of themselves, which helps them achieve a higher rank in the organisation.

In this 1-day Executive Leadership Presence Training course, the delegates will become able to become skilful and capable leader. Delegates will be able to develop soft skills to lead their teams. They will also learn about data analysis and interpretation of factful data for proper data management. The knowledge academy's highly skilled and knowledgeable instructor, with years of teaching experience, will conduct this training.

Course Objectives

  • To gain knowledge about encouraging confidence in others as a team leader
  • To know about behaving and thinking styles which are more practical and logical
  • To attain knowledge about cognitive and emotional intelligence
  • To learn about leadership skills for impressive and optimal management
  • To gain a deep understanding of coaching for executive presence
  • To understand data analysis and interpretation of factful data for proper data management

After attending this training course, the delegates will be able to efficiently lead the team in their organisations. They will also be able to ensure the presence of leadership qualities in their executives and prepare guidelines to lead the team member. 

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What’s Included in this Executive Leadership Presence Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Executive Leadership Presence Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Creative and Analytical Thinking Training​ Course Outline

Module 1: Getting Started with Creative and Analytical Thinking

  • Creative Thinking
  • Creative Thinking Process
  • How Creative Thinking Works?
  • Types of Creative Thinking
  • What is Analytical Thinking?
  • Steps in Analytical Thinking
  • Importance of Creative and Analytical Thinking

Module 2: Creativity and Business

  • Creativity and Innovation in Businesses
  • Benefits of a Creative Approach
  • Encouraging Creativity and Innovation in Work

Module 3: Unleashing Creativity

  • Exploring Creativity
  • Tools and Techniques to Become More Creative
  • Elements that Stimulates Creativity
  • Brainstorming Options
  • Avoiding Groupthink
  • Deploying Divergent and Convergent Thinking

Module 4: Leveraging Thinking Styles

  • Identifying Natural Brain Dominance
  • Whole Brain Thinking
  • Implementing Whole Brain Thinking
  • Leveraging Left-Brain and Right-Brain Dominance
  • Personality, Adaptability, and Learning Styles in Workplace

Module 5: Applying Analysis Models and Tools

  • Analysis Tools in Planning
    • Sketch Planning Tools
    • Deterministic Models
    • Simulation Tools
    • Archived Operations Data
    • Operations-Oriented Performance Measures
    • Selecting an Analysis Tool or Method
    • Additional Considerations

Module 6: Problem Solving with Analysis and Prioritisation

  • Value of Creative and Analytical Skills
  • Creative Problem Solving Process
  • Understanding Problem Analysis
    • Steps of Problem Analysis
  • Running a Detailed Problem Solving Process
    • Information Gathering
    • Deductive Reasoning
    • Root Cause Analysis
  • Systematic Approach to Problem Solving
    • Steps to Solve Problems
    • Stair Step Model
  • Decision Analysis
    • Choosing Among Alternatives
    • Establishing Objectives
    • Choosing Best Alternative in Decision Making

Module 7: Translating Creativity and Analysis into Practice

  • Identifying Problems
    • Identifying and Closing the Gaps
    • Tools of Analysis
    • Identifying the Probable Cause
  • Avoiding Analysis Paralysis
  • Deploying Decisions
    • Presenting Descriptive Statistics in Writing
    • Presenting Descriptive Statistics in Graphs

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Who should attend this Creative and Analytical Thinking Training Course?

The Creative and Analytical Thinking Training Course is designed for individuals from various professional backgrounds who are looking to enhance their creative and analytical thinking skills. This course can benefit a wide range of professionals, including:

  • Managers
  • Team Leaders
  • Supervisors
  • Project Managers
  • Entrepreneurs
  • Business Owners
  • Innovators

Prerequisites of the Creative and Analytical Thinking Training Course

There are no formal prerequisites for this Creative and Analytical Thinking Training Course.

Creative and Analytical Thinking Training Course Overview

The Creative and Analytical Thinking Training Course explores the vital skills of Creative and Analytical Thinking. These abilities empower individuals to tackle problems, foster innovation, and drive progress, both in their personal and professional lives. In today's dynamic work environment, where problem-solving and innovation are paramount, mastering these skills is crucial for all professionals.

This course is invaluable for professionals from various fields, including Executives, Managers, and Team Leaders, who need to navigate complex challenges and make strategic decisions. Creative and Analytical Thinking equips them with the tools to think outside the box, identify patterns, and develop innovative solutions. By mastering this subject, professionals can enhance their communication, creativity, and problem-solving.

The Knowledge Academy's 1-day Creative and Analytical Thinking Training Course is meticulously designed to enhance delegates' problem-solving skills by nurturing their Creative and Analytical Thinking capabilities. Delivered by expert trainers, this course covers a comprehensive range of topics, including creativity exploration, thinking styles, and analytical tools.

Course Objectives:

  • To understand the principles of creative thinking and its applications
  • To explore analytical thinking and its role in problem-solving
  • To identify and leverage different thinking styles for enhanced creativity
  • To apply analytical tools for planning and prioritising tasks
  • To develop a systematic approach to creative problem-solving
  • To become proficient in identifying the root causes of issues

Upon completing this Creative Thinking Training Course, delegates will gain the competence to tackle challenges using their Creative and Analytical Thinking skills. They will possess the ability to utilise analytical tools for effective planning, problem-solving, and issue prioritisation, thereby ensuring sustainable growth and proactive issue prevention.

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What’s included in this Creative and Analytical Thinking Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Creative and Analytical Thinking Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Business Administration Course Outline

Module 1: Introduction to Business Administration

  • Objectives of Business Administration
  • Marketing Principles
  • Marketing Operations
  • Business Ethics
  • Information System
  • Impact of Economic Variable
  • Fundamental Principles for Essential Companies
  • Identify and Analyse Courses of Action to Resolve Complex Problems
  • Analyse the Impact of External Environment
  • Understanding the Different Types and Structures of Organisations
  • Importance of Co-Operation Between Internal Departments
  • Probability and Statistics for Business Application

Module 2: Management Skills

  • Introduction to Management Skills
  • Chain Management and Time Management
  • Information System
  • Business Law
  • Cost Management and Human Resource Management
  • Organisation Behaviour
  • Management Classes
  • Strategic Management
  • Project Management Principle
  • Improving Team Understanding
  • Computing
  • Learn Decision Models and Computing
  • Risk Management

Module 3: Business Administration Training

  • Evaluate Financial Performance
  • Evaluation and Continuous Learning
  • Structure Presentation
  • Organising Effective Meetings
  • Communication Matters
  • Principles of Accounting
  • Disciplines of Business
  • Establishing Management Knowledge
  • Methods of Inquiry
  • Implement Marketing Strategies
  • Developing a Network Between Company and Customer
  • Reduce the Risk of Negligence
  • Create More Motivated and Engaged Workforce
  • Professional and Service Projects

Module 4: Effective Communication Skills

  • Overcoming Barriers in Communication
  • Communicating with Confidence
  • Listening Well and Questioning Skill
  • Communicating Effectively
  • Attempt to Resolve Conflict
  • Non-Verbal Communication
  • Assertiveness
  • Relational Communication

Module 5: Business Accounts and Transactions

  • Interpretation of Financial Statements
  • Introduction to Revenue Tax
  • Calculating the Tax Payable by Organisations
  • Employees’ Tax and Provisional Tax
  • Managing Capital
  • Organisation Records
  • Develop and Evaluate Financial Plan
  • Implement Financial Product and Services
  • Analyse and Assess the Impact of Economic Variables
  • Design and Implement Strategies for Personal and Professional Development
  • Highlighting Ethics and Values in the Finance Sector
  • Coordinate Planning, Implementation, and Management
  • Introduction to Entrepreneurial Finance
  • Financial Statement Analysis

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Who should attend this Business Administration Course?

The Business Administration Training Course is designed to provide an in-depth understanding of various aspects of business management and operations. It is ideal for professionals and individuals from various backgrounds who seek to enhance their knowledge and skills in the field of business administration. However, it is especially beneficial for these professionals:

  • Entrepreneurs
  • Business Consultants
  • Finance Professionals
  • Administrative Assistants
  • Supply Chain Managers
  • Operations Managers
  • Aspiring Business Administrators

Prerequisites of the Business Administration Course

There are no formal prerequisites for this Business Administration Training Course. However, a basic understanding of Business and Economics would be beneficial for the delegates.

Business Administration Course Overview

Business Administration is a dynamic field crucial for the effective management of resources, time, and people within organisations. It plays a pivotal role in ensuring operational efficiency and profitability. This course provides comprehensive training in both quantitative and soft skills, enabling professionals to communicate, influence, give feedback, and make impactful presentations.

Understanding Business Administration is vital for professionals seeking career growth in leadership positions. It equips individuals to navigate various organisational structures and effectively apply statistical and probability concepts to drive business success. This course is especially relevant for managers, executives, and entrepreneurs who aim to lead their organisations towards excellence in a rapidly changing business landscape.

The Knowledge Academy's 1-day course on Business Administration is designed to empower delegates with essential knowledge and skills. Through interactive sessions, delegates will delve into the core objectives of Business Administration, explore different organisational structures, and gain a solid grasp of statistical and probability principles. It's a fundamental asset for anyone aiming to excel in the diverse world of business.

Course Objectives

  • To gain knowledge about basic principles used for business marketing
  • To understand various business laws and attributes of modern business
  • To learn about the use of information systems in Business Administration
  • To combine chain management activities into a continuous process
  • To acquire the ability to work with other individuals or teams

After attending this training course, delegates will be proficient in various lucrative management skills to accomplish specific tasks. They will be able to manage time so that the correct time is allotted to the right activity. They will also be able to use information systems in management to store financial information in an organised way.

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What’s included in this Business Administration Course?

  • World-Class Training Sessions from Experienced Instructors
  • Business Administration Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Incident Cause Analysis Method Training Course Outline

Module 1: Incident Investigation

  • Definitions and Introduction
  • Purpose
  • Scope
  • Roles and Responsibilities
  • Procedures

Module 2: Incident Investigation Tools

  • Investigation Tools/Frameworks
  • Improving Safety at an Organisational Level
  • Incident Cause Analysis Method
  • Objectives Of ICAM
  • Applying ICAM
  • Applying ICAM Proactively
  • Application of ICAM to the Case Study
  • Identifying the Precursors
  • Benefits of Proactive Approaches

Module 3: Cause and Effect Diagrams

  • What is a “Cause and Effect Diagram”?
  • Cause and Effect Diagram Examples
  • Cause and Effect Diagram Key Concepts
  • Cause and Effect Sequence Relationship
  • Key Strengths of the Cause and Effect Diagram Tool
  • How to Construct a Cause and Effect Diagram?
  • Uses of Cause and Effect Diagrams

Module 4: Reason’s Accident Causation Model

  • Aims
  • Accident Causation Model
  • Model Development
  • Model Limitations
  • Model in Practice
  • Medication Errors
  • Right Drug, Wrong Route
  • Adverse Events

Module 5: Data Collection

  • Data Collection Systems
  • Types of Data Collection Systems
  • Organisational and Cultural Aspects of Data Collection
  • Types of Data Collected
  • Methods of Data Collection, Storage, and Retrieval
  • Data Interpretation

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Who should attend this Incident Cause Analysis Method Training Course?

The Incident Cause Analysis Method (ICAM) Training is designed to provide individuals with the skills and techniques necessary to conduct thorough investigations and analysis of incidents, accidents, and near-miss events. This course will benefit the following professionals:

  • Safety Professionals
  • Healthcare Professionals
  • Industrial Engineers
  • Environmental Engineers
  • Systems Engineers
  • Quality Assurance Professionals
  • Insurance Professionals

Prerequisites of the Incident Cause Analysis Method Training

There are no formal prerequisites for this Incident Cause Analysis Method Course.

Incident Cause Analysis Method Training Course Overview

The Incident Cause Analysis Method (ICAM) is a systematic approach to investigating and analysing industrial safety, health, and environmental incidents. It is instrumental in identifying factors that contribute to specific or recurring problems, ultimately enhancing safety and preventing future incidents. This training equips individuals with the tools and techniques for effective incident analysis, making it an asset for career growth.

Proficiency in Incident Cause Analysis Method is essential for professionals involved in industrial safety, incident investigation, and those seeking to develop incident reporting systems. Individuals working in occupational health and safety, quality assurance, and risk management roles should aim to master this subject. It is crucial for those committed to safety, preventing incidents, and contributing to the improvement of safety systems.

The Knowledge Academy's 2-day Incident Cause Analysis Method Training equips delegates with essential incident analysis skills. Delegates will learn to use accident causation models to identify the root causes of incidents and accidents. They will also understand proactive approaches for system analysis to prevent future failures.

Course Objectives

  • To understand the principles and methodologies of Incident Cause Analysis Method (ICAM)
  • To use accident causation models for root cause analysis
  • To apply proactive approaches for understanding system failures
  • To enhance incident analysis and reporting skills
  • To contribute to safety improvement and incident prevention
  • To excel in occupational health and safety, risk management, and quality assurance

At the end of this training, delegates will be able to describe the legal requirements applicable to accident and incident investigations. They will also be able to identify causative factors for accidents and incidents using accident causation models.

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What’s included in this Incident Cause Analysis Method Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Incident Cause Analysis Method Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Directors and the Board Skills Training Course Outline

Module 1: Introduction to Corporate Governance

  • Corporate Governance and Its Significance
  • Roles and Responsibilities of Directors and Board Members
  • Relationship Between Directors, Management, and Shareholders
  • Ethical Considerations in Corporate Governance

Module 2: Board Composition and Structure

  • Board Diversity and Inclusion
  • Defining Board Committees
    • Audit
    • Compensation
    • Nominating
  • Board Independence and Conflicts of Interest
  • Determining the Right Board Size

Module 3: Corporate Strategy and Risk Oversight

  • Company's Strategic Objectives
  • Aligning Board Oversight with Corporate Strategy
  • Identifying and Mitigating Risks
  • Crisis Management and Business Continuity
  • Monitoring Key Performance Indicators (KPIs)

Module 4: Financial Literacy for Directors

  • Reading and Analysing Financial Statements
  • Interpreting Key Financial Ratios
  • Assessing the Company's Financial Health
  • Budgeting and Capital Allocation
  • Corporate Finance Principles

Module 5: Legal and Regulatory Compliance

  • Corporate Governance Regulations
  • Directors' Fiduciary Duties
  • Insider Trading and Securities Laws
  • Compliance Reporting and Documentation
  • Handling Legal Challenges and Litigation

Module 6: Effective Board Meetings and Communication

  • Planning and Conducting Board Meetings
  • Agenda Setting and Meeting Minutes
  • Effective Communication Among Board Members
  • Role of the Chairperson
  • Leveraging Technology for Virtual Board Meetings

Module 7: Stakeholder Engagement and Shareholder Relations

  • Building Positive Relationships with Shareholders
  • Engaging with Other Stakeholders
    • Employees
    • Customers
    • Communities
  • Handling Shareholder Activism
  • Managing Investor Relations
  • Transparency and Disclosure

Module 8: Board Evaluation

  • Assessing Board Performance
  • Self-Assessment and Peer Review
  • Implementing Recommendations for Improvement
  • Succession Planning for Directors and Board Leadership

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Who should attend this Directors and the Board Skills Training Course?

Directors and the Board Skills Training Course teaches directors and board members the skills and knowledge they need to be effective in their roles. This course can be a valuable for various professionals, including:

  • Board Directors
  • Board Members
  • CEOs and Senior Executives
  • Company Secretaries
  • Non-Executive Directors
  • Institutional Investors
  • Senior Managers
  • Board Committee Members

Prerequisites of the Directors and the Board Skills Training Course

There are no prerequisites required for the Directors and the Board Skills Training Course. However, a background knowledge of business, management and finance would be helpful.

Directors and the Board Skills Training Course Overview

A Board of Directors is a group of people elected by a company's shareholders to represent their interests. It is essential for good corporate governance, decision-making, and strategic monitoring. This training equips learners with the necessary skills and expertise to fulfil their roles and responsibilities on the board. This training provides organisations with knowledge and skills to enhance board effectiveness, improve governance practices, and ensure compliance with legal and regulatory requirements. Additionally, this training benefits organisations with a more competent and diverse board, leading to improved performance, stakeholder confidence, and sustainable growth. Holding lucrative skills and knowledge in corporate governance principles, leadership, and board composition will help individuals advance their career prospects as Directors and Board Members.  

The Knowledge Academy’s 1-day Directors and the Board Skills Training course provides delegates with the knowledge and skills necessary to lead and govern their organisations effectively and to be successful Board Directors. While attending this training, delegates will become familiar with their roles and responsibilities as board members. They will also gain an understanding of the principles of ethical decision-making and work collaboratively with other members to achieve strategic objectives. This course will be led by our highly skilled and professional instructor, who has years of teaching experience in technical courses. 

Course Objectives 

  • To understand the fundamental principles of corporate governance
  • To enhance delegates’ leadership skills and board effectiveness
  • To provide a forum to exchange ideas with peers and experienced directors
  • To develop financial acumen and make informed decisions as directors
  • To provide tools and techniques to develop an effective strategic plan
  • To improve skills and board effectiveness, evaluation, and development

At the end of this training, delegates will be able to develop a culture of ethical leadership within the organisation and lead by example. They will also be able to build effective teams and manage conflict within the board and the organisation.

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What’s included in this Directors and the Board Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Directors and the Board Skills Training Certificate
  • Digital Delegate Pack

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344203999 or Enquire.

Package deals for Leadership Courses

Our training experts have compiled a range of course packages on a variety of categories in Leadership Courses, to boost your career. The packages consist of the best possible qualifications with Leadership Courses, and allows you to purchase multiple courses at a discounted rate.

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Leadership Courses FAQs

Leadership is the act of guiding, motivating, and influencing a group of individuals or an organisation to achieve a common goal or vision, often involving making decisions, setting direction, and fostering collaboration among team members. Effective leadership encompasses various qualities such as communication, vision, empathy, and the ability to inspire and empower others.
Delegates should consider this Leadership Course to unlock their leadership potential, gain essential skills, and enjoy flexible learning options. With expert instructors and practical insights added to The Knowledge Academy’s global reputation, this course is the path to mastering and practicing effective leadership.
There are no formal prerequisites to attend these Leadership Courses; they are open to all. These courses are particularly recommended for managers, supervisors, and team leaders.
These Leadership Courses cover a broad spectrum of leadership essentials, encompassing effective communication, team motivation, conflict resolution, strategic decision-making, and adaptability in dynamic environments. Delegates will also delve into the various facets of leadership, exploring their dynamic nature across industries, sectors, and work contexts, all while honing their problem-solving skills.
Delegates can expect these Leadership Courses to stimulate innovative thinking and encourage critical analysis, fostering a fresh perspective on business challenges. By challenging conventional notions and exploring new strategies, delegates will leave with the tools to enhance and elevate their business performance.
After completing these Leadership Courses, individuals can explore a wide range of job opportunities in leadership and management roles across various industries. They will be well-prepared for positions such as Team Leaders, Project Managers, Department Heads, and executive-level roles, with the potential to advance their careers and take on leadership responsibilities.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Leadership Training Courses.
Please see our Leadership Courses courses available in the United Kingdom
The Knowledge Academy is the Leading global training provider for Leadership Courses.
The training fees for Leadership Courses in the United Kingdom starts from £995.
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