Level 4 Diploma in Principles of Leadership and Management Course Outline
Total Credit Value – 37
Guided Learning Hours – 78
Unit 8625-400: Understanding the Management Role to Improve Management Performance
Credit Value – 4
Guided Learning Hours – 15
Module 1: Understand the Specific Responsibilities of Middle Managers in Enabling an Organisation to Achieve its Goals
- Role of Management
- Levels of Management
- Functions of Management
- Role of Manager in an Organisation
- Nature of Goals and Objectives
- Goals and Objectives of an Organisation
- Benefits of Setting Work Goals and Objectives
- Stakeholders' Objectives in an Organisation
- Formal and Informal Organisational Relationships
Module 2: Understand How Communication and Interpersonal Skills Affect Managerial Performance in the Workplace
- Importance of Interpersonal Skills in the Workplace
- Interpersonal Skills That Every Manager Needs
- How do Interpersonal Skills Affect Your Leadership Style?
- Evaluate How Interpersonal Skills Affect Managerial Performance?
- Importance of Feedback in the Workplace
- How to Deliver Effective Feedback in the Workplace?
- Personal Work Style
- Effective Management Styles
Module 3: Be Able to Assess Personal Development Opportunities to Improve Own Managerial Performance
- What is a Personal Development Plan (PDP)?
- Benefits of Work Development Plans
- What is Knowledge Sharing?
- Benefits of Knowledge Sharing
- Ways to Improve Your Personal Development Skills
- Personal Development Strategies That Really Work
- Formal and Informal Personal Development Methods
- Internal Vs External Training Methods
Unit 8625-409: Managing Personal Development
Credit Value – 15
Guided Learning Hours – 6
Module 4: Understand How to Identify and Prioritise Work-Related Development Requirements
- Prioritising Employee Development
- Self-Assessment Tool
- Learning Styles
- Model of Learning Styles
- Surface and Deep Learning
- SMART Objectives
- Measure Progress and Achieve Goals
Module 5: Be Able to Implement and Evaluate Planned Development Activities and Apply Learning in the Workplace
- Individual Development Plan
- How Learning and Development can Improve the Workplace?
- Employee Development Opportunities
- Learning Preferences and Strengths
- Self-Management Skills
- Nature and Purpose of Evaluation
Module 6: Understand the Impact of Development on Workplace Performance
- Impact of Learning and Development on Employee Productivity
- Short-Term Goals
- Steps to Set Short-Term Goals
- How to Achieve Medium-Term Goals?
- Set and Achieve Long-Term Goals
- Performance Appraisal Methods
Unit 8625-417: Managing and Implementing Change in the Workplace
Credit Value – 6
Guided Learning Hours – 24
Module 7: Understand the Reasons for Change in an Organisation
- Organisations Need to Change
- Organisational Change Management
- Techniques of Environmental Analysis
- Organisational Analysis
- Types of Organisational Change
Module 8: Be Able to Manage and Implement Change in the Workplace
- Benefits of Change Management
- Assess Risk and Uncertainty
- Essential Steps for an Effective Change Management Process
- Principles of Change Management
- Change Management Tools
- Tips to Evaluate Your Current Change Management Process
Unit 8625-334: Understanding and Developing Relationships in the Workplace
Credit Value – 2
Guided Learning Hours – 8
Module 9: Understand the Needs and Expectations of Others
- What is a Stakeholder?
- Different Types of Stakeholders
- How to Properly Communicate with Stakeholders?
- Stakeholder Analysis
- What are Customer Needs?
- Identifying Customer Needs
- Tips to Meet Customer Needs
- Ways You Can Meet Customer Expectations
- Importance of Knowing Employees
- Importance of Relationships in the Workplace
Module 10: Know How to Meet the Needs and Expectations of Others
- Need and Expectations of Others
- Meeting Business Needs with Employee Expectations
- Workplace Environment and Working Conditions
- Feedback and Reporting
- Principles of Effective Communication
- Setting Expectations for Employees
Module 11: Know How to Manage Relationships Where it is not Possible to Meet the Needs and Expectations of Others
- Build Trust in a Relationship
- Building a Culture of Trust
- Ways to Build and Maintain Strong Client Relationships
- Principles of Effective Communication
- Basic Knowledge of Negotiation Skills
Unit 8625-403: Managing Risk in the Workplace
Credit Value – 3
Guided Learning Hours – 6
Module 12: Understand the Importance of Managing Risks in the Workplace
- Legal Risk Management
- Purpose of the Evaluation
- Structure of the Report
- Hazards and Control Measures
- Principles of Risk Management
- Risk Management Process
- Risk Management Standards and Frameworks
- Risk and Regulatory Policy
- Risk Management Policy
Module 13: Be Able to Identify and Manage Risks in Own Area of Responsibility
- Steps to Risk Assessment
- Hazard Prevention and Control
- Build and Implement a Risk Management Plan
- Monitor and Review
- Risk Prioritisation
- Objective Probability
- Risk Management Documentation
Unit 8625-408: Management Communication
Credit Value – 4
Guided Learning Hours – 18
Module 14: Understand the Importance of Effective Communication in Management
- Importance of Effective Communication in Management
- Communication Process
- Relevance of the Communication Cycle for Effective Communication
- Importance of Selecting an Appropriate Tone and Language
- Importance of Level of Formality
- Effectiveness of Verbal and Written Communication Methods
- Evaluate Communication Skills as a Manager
Module 15: Be Able to Develop Effective Communication Skills as a Reflective Manager
- Developing Effective Communication Skills as a Reflective Manager
- Tools for Evaluating Communication Skills
- Importance of Feedback on Communication Skills
- Identifying Strengths and Areas for Improvement
- SWOT Analysis
- Personal Development Planning
Unit 8625-310: Understanding How to Motivate to Improve Performance
Credit Value – 2
Guided Learning Hours – 9
Module 16: Understand the Factors that Influence Motivation Levels in the Workplace
- What is Motivation?
- Factors of Motivation
- How Individual Differences Affect Levels of Motivation in the Workplace?
- Potential Impact on Organisational Performance
Module 17: Understand How a Theory of Motivation can be Used to Improve Performance Levels
- Motivation Theories
- Ways to Improve Performance by Motivations Theory
- Ways to Use Employee Engagement to Improve Motivation Levels
Unit 8625-314: Understanding Discipline in the Workplace
Credit Value – 1
Guided Learning Hours – 5
Module 18: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace
- Legal Aspects
- Progressive Discipline Policy – Single Disciplinary Process
- Importance of Policies and Procedures
- How to Develop Policies and Procedures in the Workplace?
- Types of Policies and Procedures
Module 19: Understand How to Monitor Discipline in the Workplace
- Standard Disciplinary Procedure
- Purposes and Objectives of Disciplinary Action
- How to Maintain Workplace Discipline?
- Steps to Improve and Develop Interpersonal Skills
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