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ILM Level 4

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

ILM Level 4 Certificate in Leadership and Management Course Outline

Total Credit Value: 13

Unit 1: Understanding the Management Role to Improve Management Performance 8605-400

CV: 4

Module 1: Understand the Specific Responsibilities of Middle Managers in Enabling an Organisation to Achieve Its Goals

  • Goals and Objectives of Organisation
  • Specific Responsibilities of Middle Managers in Enabling Organisation to Achieve its Goals
  • Formal and Informal Organisational Relationships

Module 2: Understand How Communication and Interpersonal Skills Affect Managerial Performance in the Workplace

  • How Interpersonal and Communication Skills Affect Managerial Performance?
  • Strategies to Overcome Barriers to Effective Managerial Communication and Interpersonal Skills

Module 3: Be Able to Assess Personal Development Opportunities to Improve Own Managerial Performance

  • Assess Own Knowledge, Skills and Behaviour, and their Effect on Own Managerial Performance
  • Areas for Personal Development to Improve Own Managerial Performance
  • Produce a Personal Development Plan to Improve Own Managerial Performance

Unit 2: Developing Your Leadership Styles 8605-406

CV: 4

Module 4: Understand the Outcomes of Effective Leadership

  • Evaluate the Importance of Performance and Engagement with Followers in an Organisation
  • Defining Leadership

Module 5: Be Able to Assess Own Leadership Styles 

  • Review Own Leadership Styles by Using a Diagnostic
  • Assess the Effectiveness of Own Leadership Styles

Module 6: Understand the Implications of Own Leadership Styles for Self and for Leadership Within Own Organisation

  • Impact of Changes in the Situation on the Effectiveness of the Adopted Style
  • Leadership Profiling

Module 7: Be Able to Assess Own Leadership Behaviour, in Terms of the Factors Which Determine Effective Leadership

  • Factors Which Impact on Leadership Effectiveness
  • Assess Own Leadership Behaviour in Terms of These Factors

Module 8: Understand How to Develop Own Leadership Style and Effectiveness

  • Produce an Action Plan for Developing Own Leadership Style and Effectiveness
  • Benefits of Implementing the Action Plan
  • How You Will Monitor and Evaluate the Action Plan?

Unit 3: Solving Problems and Making Decisions 8605-300

CV: 2

Module 9: Know How to Describe a Problem, Its Nature, Scope, and Impact

  • Problem, Its Nature Scope, and Impact
  • Ways to Recognise, Define, Investigate, and Analyse Problems
  • Objective Setting in Relation to Problem
  • Brainstorming, Problem Solving, and Creative Thinking Techniques

Module 10: Know How to Gather and Interpret Information to Solve a Problem

  • Gather and Interpret Information to Identify Possible Solutions to a Problem
  • Prepare a Summary of the Options Providing Facts and Evidence
  • Difference Between Data and Information

Module 11: Know How to Evaluate Options to Make a Decision

  • Importance of Adequate and Relevant Information for Effective Decision-Making
  • Identification of What Information is Relevant to Specific Decisions
  • Decision Making Techniques

Module 12: How to Plan, Monitor, and Review the Implementation and Communication of Decisions?

  • Plan the Implementation and Communication of the Decision
  • Monitoring and Review Techniques to Evaluate Outcomes

Unit 4: Planning and Allocating Work 8605-303    

CV: 2

Module 13: Know How to Plan Work in the Workplace

  • Identify Organisational Targets Relevant to the Team
  • Set Smart Objectives for the Team to Achieve the Targets
  • Use a Technique to Plan to Achieve the Objectives
  • Explain How to Monitor and Control a Planned Activity

Module 14: Know How to Allocate Work to Team Members

  • Identify Resources Required to Complete a Planned Activity
  • How to Allocate Work to Team Members?
  • How to Assess and Support Team Performance in Achieving Objectives?

Module 15: Understand How to Improve the Performance of a Team in Delivering to Plan

  • Possible Cause of Variance from a Planned Activity
  • How to Involve Team Members in Identifying Ways to Improve Performance to Meet Objectives?
  • Techniques for Identifying Causes of Underperformance

Unit 5: Understanding Discipline in the Workplace 8605-314

CV: 1

Module 16: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

  • Legal Aspects of the Disciplinary Process
  • Organisation’s Employment Policies and Procedures that Could Guide the Manager in Dealing with Disciplinary Issues

Module 17: Understand How to Monitor Discipline in the Workplace

  • Purpose of Disciplinary Procedure
  • Interpersonal Behaviour and Support Skills Required by a Manager to Monitor Discipline in the Workplace

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Prerequisites

There are no formal prerequisites for attending this ILM Level 4 Certificate in Leadership and Management training course.

Audience

This ILM Level 4 Certificate in Leadership and Management training course is designed for every individual who wants to gain in-depth knowledge of leadership and management skills. However, new and aspiring heads of department or middle managers will get more benefit by attending this course.

ILM Level 4 Certificate in Leadership and Management Course Overview

Leadership and management skills are essential for a manager in many ways, as these skills are crucial for them to perform their daily tasks effectively. Leadership skills allow managers to communicate effectively with their teams to solve problems in the department and build stronger relationships. This training course will help individuals to plan, manage, direct, and control tasks to achieve their desired goals. This training will help organisations improve their managerial abilities and increase employee engagement. This training assists learners to increase their work productivity. Holding skills in this training course can help individuals gain quick professional growth and expand career opportunities in their work field.

In this 3-day ILM Level 4 Certificate in Leadership and Management training course, delegates will gain in-depth knowledge about the importance of leadership and management skills in their career to achieving the organisational desired goal. During this training course, delegates will learn various concepts about leadership and management, such as identifying areas for personal development to improve managerial performance, developing an effective team, and many more. Our highly skilled professionals with years of teaching experience will conduct this training and equip delegates with the concepts of leadership and management.

Course Objectives:

  • To identify the problem and make appropriate decisions
  • To know about the responsibilities of a manager to achieve goals
  • To understand the relationship between formal and informal organisations
  • To learn effective managerial communication and interpersonal skills
  • To get in-depth knowledge about effective leadership styles
  • To understand how to monitor and evaluate the action plan

After completing this training, delegates will be able to make effective decisions to solve problems in the workplace. They will also be able to engage more followers in the organisation with the help of an effective leadership style.

The Knowledge Academy’s ILM Level 4 Certificate in Leadership and Management training demonstrates to the delegates all the required skills to manage and lead their teams effectively.

Delegates can also choose from our popular ILM Level 4 courses such as ILM Level 4 Award in Leadership and Management, ILM Level 4 Certificate in Principles of Leadership and Management, ILM Level 4 Award in Leadership, ILM Level 4 Diploma in Leadership and Management, ILM Level 4 Diploma in Principles of Leadership and Management, and ILM Level 4 NVQ Diploma in Management.

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ILM Level 4 Award in Leadership and Management Course Outline

Unit 1: Understanding the Management Role to Improve Management Performance 8605-400

CV: 4

Module 1: Understand the Specific Responsibilities of Middle Managers in Enabling an Organisation to Achieve its Goals

  • Role of Management
  • Levels of Management
  • Functions of Management
  • Role of Manager in an Organisation
  • Nature of Goals and Objectives
  • Goals and Objectives of an Organisation
  • Benefits of Setting Work Goals and Objectives
  • Stakeholders' Objectives in an Organisation
  • Formal and Informal Organisational Relationships

Module 2: Understand How Communication and Interpersonal Skills Affect Managerial Performance in the Workplace

  • Importance of Interpersonal Skills in the Workplace
  • Interpersonal Skills that Every Manager Needs
  • How Interpersonal Skills Affect Your Leadership Style?
  • Evaluate How Interpersonal Skills Affect Managerial Performance
  • Importance of Feedback in the Workplace
  • How to Deliver Effective Feedback in the Workplace?
  • Personal Work Style
  • Effective Management Styles

Module 3: Be Able to Assess Personal Development Opportunities to Improve Own Managerial Performance

  • What is a Personal Development Plan (PDP)?
  • Benefits of Work Development Plans
  • What is Knowledge Sharing?
  • Benefits of Knowledge Sharing
  • Ways to Improve Your Personal Development Skills
  • Personal Development Strategies That Really Work
  • Formal and Informal Personal Development Methods
  • Internal Vs External Training Methods  

Unit 2: Managing Risk in the Workplace 8605-403

CV: 3

Module 4: Understand the Importance of Managing Risks in the Workplace

  • Establish the Context
  • Risk Management and Regulatory Compliance
  • Legal Risk Management
  • Risk Management Policy and Procedure
  • Hazard and Risk
  • Most Common Workplace Hazards
  • Types of Hazards in the Workplace
  • Steps to Manage Hazards and Risk

Module 5: Be Able to Identify and Manage Risks in Own Area of Responsibility

  • Hazard Prevention and Control
  • Control Measures
  • How to Identify Risk Control Measures?
  • Risk Control Measures That Work
  • Risk Register

Steps for Performing and Documenting a Risk Assessment 

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Prerequisites

There are no formal prerequisites to attend this ILM Level 4 Award in Leadership and Management training course.

Audience

This ILM Level 4 Award in Leadership and Management training course is intended for anyone who wants to gain in-depth knowledge of leadership and management. However, new and aspiring heads of the department, middle managers, and regional team leaders will get extra benefit by attending this course.

ILM Level 4 Award in Leadership and Management Course Overview

Leadership and management are both essential skills for managers, and these skills allow them to inspire and motivate employees for productivity increments. Management skills help managers to plan, manage, direct, and control tasks effectively to achieve their or the organisation's desired goal. This training course will help individuals become experts in leadership and management roles by adopting essential skills that will be valuable for them to achieve better results. Possessing the necessary leadership and management skills can help individuals motivate teams, make good decisions, manage effectively, and develop mental toughness for more productivity using fewer resources.

This 1-day ILM Level 4 Award in Leadership and Management training course will allow delegates to consolidate their management skills and experience. During this training, delegates will learn how to develop the effective interpersonal skills that every manager needs in the workplace. They will also learn about risk management policies and procedures to manage risk in the workplace. Our highly skilled trainers will lead this course and assist delegates in becoming acquainted with and mindful of leadership and team management skills.

Course Objectives:

  • To understand the role, levels, and functions of management
  • To learn about formal and informal organisational relationships
  • To attain knowledge how to manage hazards and risk
  • To get familiar with hazard prevention and control
  • To gain knowledge on how to improve your personal development skills

At the end of this training, delegates will be able to identify and manage risks in the workplace. They will also be able to make an effective impact on the overall work performance.

Delegates can also choose from our popular ILM Level 4 courses such as ILM Level 4 Certificate in Principles of Leadership and Management, ILM Level 4 Award in Leadership, ILM Level 4 Diploma in Leadership and Management, ILM Level 4 Diploma in Principles of Leadership and Management, and ILM Level 4 NVQ Diploma in Management.

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

ILM Level 4 Certificate in Principles of Leadership and Management Course Outline

Total CV: 23

Unit 1: Understanding the Management Role to Improve Management Performance 8625-400

CV: 4

Module 1: Responsibilities of Middle Managers in Enabling an Organisation to Achieve Its Goals

  • Describe the Goals and Objectives of Your Organisation
  • Evaluate the Specific Responsibilities of Middle Managers in Enabling Your Organisation to Achieve Its Goals

Module 2: Understand How Communication and Interpersonal Skills Affect Managerial Performance in the Workplace

  • Evaluate How Interpersonal and Communication Skills Affect Managerial Performance
  • Evaluate Strategies to Overcome Barriers to Effective Managerial Communication and Interpersonal Skills

Module 3: Be Able to Assess Personal Development Opportunities to Improve Own Managerial Performance

  • Assess Own Knowledge, Skills and Behaviour, And Their Effect on Own Managerial Performance
  • Identify Areas for Personal Development to Improve Own Managerial Performance
  • Produce a Personal Development Plan to Improve Own Managerial Performance

Unit 2: Planning and Leading a Complex Team Activity 8625-401

CV: 4

Module 4: Plan a Complex Team Activity and Communicate Information on the Activity to Team

  • Importance of Clarity of Purpose in Planning Activities
  • Implementation Planning, Planning Techniques and Contingency Planning
  • How to Conduct a Risk Assessment
  • Briefing Skills, Questioning and Listening Skills
  • Techniques to Check Understanding
  • Allocation of Roles and Responsibilities to Carry Out a Complex Task
  • Nature, Purpose and Best Practice in Delegation, and Delegation and Role Allocation Techniques

Module 5: Be Able to Review Own Ability to Lead a Team Through a Complex Activity

  • Collecting and Analysing Feedback from Team Members on Own Performance
  • Self-Assessment and Reviewing Own Performance
  • Leadership Theories as a Framework for Assessing and Developing Leadership Skills
  • Personal Development Planning

Unit 3: Motivating People in the Workplace 8625-415

CV: 2

Module 6: Understand the Factors that may Affect Performance and Motivation in the Work Place

  • Evaluate Theories of Motivation Relevant to Your Workplace
  • Evaluate the Principal Factors That May Affect Performance and Motivation in the Workplace

Module 7: Be Able to Improve Levels of Motivation and Increase Performance in the Workplace

  • Select a Theory of Motivation and Apply this to Your Workplace
  • Evaluate the Impact of Applying the Theory of Motivation on Performance in the Workplace

Unit 4: Managing a Healthy and Safe Environment 8625-411

CV: 2

Module 8: Understand the Importance of Working in a Healthy and Safe Environment

  • Review Current UK Law and Legislation on Health and Safety
  • Evaluate the Benefits of Having a Health and Safety Policy in the Workplace
  • Explain the Main Points of Health and Safety Policies and Procedures

Module 9: Be Able to Manage a Healthy and Safe Environment

  • Risk Assessment and Risk Assessment Reports
  • Implementing the Results of Risk Assessments
  • Action Planning and Target Setting

Unit 10: Using Quantitative Methods to Solve Management Problems 8625-423

CV: 6

Module 10: Be Able to Collect Data Relevant to a Management Problem

  • Developing Questions in Quantitative Research
  • Methods of Collecting Data from Numerous Sources
  • Research the Management Problem Using Relevant Methods to Collect Quantitative Data
  • Importance of Statistics and Mathematics in Business Decision Making

Module 11: Be Able to Analyse Data Using Quantitative Methods to Make Recommendations

  • Analyse data using quantitative methods
  • Recommend Solutions to the Management Problem Based on Conclusions from the Quantitative Evaluation

Unit 6: Managing Customer Relations 8625-509

CV: 3

Module 12: Be Able to Use Environmental Scanning to Find and Retain Customers

  • Conduct an Environmental Scan of the Business Environment in Which Your Organisation Operates
  • Analyse Factors that Impact Upon the Organisation’s Ability to Find New Customers and Retain Existing Customers
  • Use the Results of the Environmental Scan, to Plan Strategies to Improve the Organisations Ability to Find and Retain Customers
  • Lead the Implementation of Strategies to Improve the Organisation’s Ability to Find and Retain Customers

Module 13: Understand How the Customer Supply Chain Operates to Meet Customer Requirements

  • Customer Supply Chain
  • Supply Chain Modelling
  • Supply Chain Management (SCM)
  • Management of Sourcing, Procurement, Conversion, Distribution, Cash-Flow and Logistics
  • Value Chain Analysis
  • Key Account Management
  • Monitoring Performance Against Plans to Improve Customer Relations
  • Customer Service Standards
  • SWOT Analysis and Internal Audit

Unit 7: Planning Change in the Workplace 8625-302

CV: 2

Module 14: Understand the Forces for Change in an Organisation

  • Conducting a PESTLE Analysis
  • How to Perform Organisation SWOT Analysis?

Module 15: How to Identify and Plan Change in an Organisation?

  • Principles of Change Management
  • Methods of Planning for Change
  • Identifying Human Factors in Consideration of Change
  • How to Communicate with and Involve People to Facilitate Effective Change?

Show moredown

Prerequisites

There are no formal prerequisites to attend this ILM Level 4 Certificate in Principles of Leadership and Management training course.

Audience

This ILM Level 4 Certificate in Principles of Leadership and Management training course is intended for anyone who wants to gain in-depth knowledge of leadership and management. However, new and aspiring heads of departments, middle managers, and regional team leaders will get extra benefits by attending this course.

ILM Level 4 Certificate in Principles of Leadership and Management Course Overview

Leadership and management are both essential skills for managers and help them to make the best decisions to achieve the organisation’s desired vision. Leadership skills help managers inspire others and motivate employees, while management skills allow them to handle tasks better. Studying this training will help learners develop these skills to handle difficult situations effectively and improve team performance to achieve organisational goals. Management involves planning, organising, directing, and controlling for better productivity. Pursuing this training helps individuals get equipped with the necessary skills and techniques that will ultimately enhance their career opportunities and upgrade their earnings.

This 3-day ILM Level 4 Certificate in Principles of Leadership and Management training will allow delegates to develop and build their management and leadership skills. During this training course, delegates will learn leadership theories as a framework for assessing and developing leadership skills and the importance of clarity of purpose in planning activities. Specifically, the course introduces delegates to the significance of interpersonal and communication skills that affect managerial performance. Our expert trainers, who have years of experience teaching leadership and management courses, will lead this course.

Course Objectives:

  • To learn how to conduct a risk assessment to identify potential hazards
  • To acknowledge the importance of clarity of purpose in planning activities
  • To review my own ability to lead a team through a complex activity
  • To get familiar with the key points of health and safety policies and procedures
  • To make use of quantitative methods to solve management problems
  • To learn about personal development planning to establish clear aims and objectives

At the end of this training course, delegates will be able to improve their levels of motivation and enhance their performance in the workplace. They will also be able to evaluate strategies to overcome barriers to effective managerial communication and interpersonal skills.

Delegates can also choose from our popular ILM Level 4 courses such as ILM Level 4 Award in Leadership, ILM Level 4 Diploma in Leadership and Management, ILM Level 4 Diploma in Principles of Leadership and Management, and ILM Level 4 NVQ Diploma in Management.

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ILM Level 4 Award in Leadership Training Course Outline

TCV: 6

Unit 1: 8604-308 Understanding Leadership

CV: 2

Module 1: Understand Leadership Styles

  • Leadership Qualities
  • Leadership Roles and Responsibilities
  • Difference Between Leadership and Management
  • Leadership Models
  • Leadership Styles and Bases of Power

Module 2: Understand Leadership Qualities and Review Own Leadership Qualities and Potential

  • Leadership Styles, And How to Find Your Own
  • Importance of Trust
  • Importance of Respect
  • Understanding Skills and Abilities

Unit 2: 8604-401 Planning and Leading a Complex Team Activity

CV: 4

Module 3: Be Able to Plan a Complex Team Activity

  • Activity Objectives and Learning Outcomes
  • Resource Planning
  • Implementation Plan
  • Safety Hazards
  • Risk Impact Assessment and Prioritisation

Module 4: Be Able to Communicate Information on the Activity to Your Team

  • Share Information More Effectively
  • Clarifying Questions
  • Team Roles and Responsibilities

Module 5: Be Able to Review Own Ability to Lead a Team Through a Complex Activity

  • Get More Feedback from Your Team
  • Evaluate Your Strengths and Weaknesses as a Leader
  • How to Create a Personal Leadership Development Plan?

Show moredown

Prerequisites

There are no formal prerequisites to attend this ILM Level 4 Award in Leadership training course.

Audience

This ILM Level 4 Award in Leadership training course is intended for anyone who wants to gain an in-depth knowledge of leadership.

 

ILM Level 4 Award in Leadership Training Course Overview

Leadership is one of the most important skills for leaders or managers, and having effective leadership skills defines proficiency in the management field. It is very effective in enhancing an individual’s ability to motivate or inspire their teams, handle difficult situations, make good decisions, plan and assign tasks effectively, etc., to achieve great business results. This training course will equip individuals with skills that will be helpful in leading a team effectively, avoiding conflicts between employees, and maintaining a healthy workplace environment. Pursuing this training helps individuals get equipped with the necessary skills and techniques that will ultimately enhance their career opportunities and upgrade their earnings.

In this 1-day ILM Level 4 Award in Leadership training course, delegates will have a huge opportunity to develop their leadership skills and achieve better results within the organisation. During this training, delegates will gain a thorough knowledge of the implementation plan and the importance of trust. The course purely focuses on what leadership is and how to plan and lead a complex team activity. This course will be taught by our expert trainer, who has years of experience teaching leadership courses.

Course Objectives:

  • To gain in-depth knowledge of leadership and understand leadership styles
  • To learn about their own leadership qualities and potential
  • To collect feedback to lead the team through a complex activity
  • To know about risk impact assessment and prioritisation
  • To get familiar with the difference between leadership and management

At the end of this course, delegates will be able to work effectively and collaboratively with their teams to achieve better results. They will also be able to use their leadership skills to handle difficult situations, make good decisions, and assign tasks effectively between the teams.

The Knowledge Academy’s ILM Level 4 Award in Leadership training demonstrates to the delegates all the required skills to lead their teams effectively.

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

ILM Level 4 Diploma in Leadership and Management Course Outline

TCV: 37

Unit 1: Understanding Leadership 8605-308  

CV:2

Module 1: Understand Leadership Styles

  • Leadership Styles
  • What Influences the Choice of Leadership Styles?
  • Effects of Leadership Styles on the Organisation

Module 2: Understand Leadership Qualities and Review Own Leadership Qualities and Potential

  • Common Leadership Styles and How to Find Your Own?
  • Steps to Build Trust and Respect in the Workplace
  • Simulation-Based Learning
  • Review of Own Leadership Behaviour

Unit 2: Developing Your Leadership Styles 8605-406

CV:4

Module 3: Understand the Outcomes of Effective Leadership

  • Leadership and Importance of Employee Engagement
  • Leadership's Role in Engagement
  • Styles and Models of Followership
  • Effective Performance Management

Module 4: Be Able to Assess Own Leadership Styles 

  • Leadership Styles and Methods
  • Diagnostic Tools for Leaders and Managers
  • Importance of Leadership Development

Module 5: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

  • Self-Assessment for Leadership
  • Pillars of Self Organisation
  • How to Become a Self-Managed Employee?
  • Manage Work Schedule Successfully
  • How Do Self-Organising Teams Work?
  • Leadership Profile

Module 6: Be Able to Assess Own Leadership Behaviour, in Terms of the Factors Which Determine Effective Leadership

  • Importance of Good Leadership Behaviour
  • Ways to Build Effective Leadership Behaviours
  • Factors that Affect Business Leadership
  • Situational Analysis
  • Leadership Styles - Choosing the Right Approach for the Situation

Module 7: Understand How to Develop Own Leadership Style and Effectiveness

  • Create an Action Plan for Leadership Development
  • Benefits of Creating an Action Plan
  • Monitoring and Evaluating an Action Plan
  • Steps to Increase Leadership Effectiveness

Unit 3: Understanding How to Motivate to Improve Performance 8605-310

CV:2

Module 8: Understand the Factors that Influence Motivation Levels in the Workplace

  • What is Motivation?
  • Factors of Motivation
  • How Individual Differences Affect Levels of Motivation in the Workplace?
  • Potential Impact on Organisational Performance

Module 9: Understand How a Theory of Motivation can be Used to Improve Performance Levels

  • Motivation Theories
  • Ways to Improve Performance by Motivations Theory
  • Ways to Use Employee Engagement to Improve Motivation Levels

Unit 4: Solving Problems and Making Decisions 8605-300

CV:2

Module 10: Know How to Describe a Problem, Its Nature, Scope, and Impact

  • Identify Problem and Steps to Problem Analysis
  • Goal Setting and Problem Solving
  • Techniques for Creative Thinking

Module 11: Know How to Gather and Interpret Information to Solve a Problem

  • Gather and Interpret Information
  • Information Vs Data
  • Calculate Summary Statistics
  • Grouped Data
  • Interpretation of Charts and Graphs
  • Methods of Indexing

Module 12: Know How to Evaluate Options to Make a Decision

  • Decision Making Techniques
  • Option Evaluation and Steps to Effective Decision Making
  • Identify Relevant Information for Decision-Making

Module 13: Plan, Monitor, and Review the Implementation and Communication of Decisions

  • Phases in Decision Implementation
  • Decision-Making Strategies for Plan Implementation
  • Planning Techniques and Case Presentation

Unit 5: Understanding Innovation and Change in an Organisation 8605-301

CV: 2

Module 14: Understand Innovation and Change in an Organisation

  • Innovation and Advantages of Innovation
  • Benefits of Organisational Change
  • Identify Barriers to Change and Innovation
  • Ways to Overcome Barriers

Module 15: Plan, Monitor, and Review the Implementation, Communication of Innovation and Change

  • Planning, Monitoring, and Review Techniques to Manage Innovation and Change
  • Importance of Communication When There is Change

Module 16: Understand the Effects of Innovation and Change on People and Teams in an Organisation

  • Human Effects of Innovation and Change
  • Reduce the Risk of Change Fatigue
  • Planning and Executing Change Effectively

Unit 6: Planning and Allocating Work 8605-303

CV:2

Module 17: Know How to Plan Work in the Workplace

  • Identify Goals
  • Effective Goal-Setting Techniques for Achieving Your Goals
  • Monitoring and Control Techniques

Module 18: Know How to Allocate Work to Team Members

  • Identify Resource Requirements
  • Allocate Work to Team Members
  • How to Assess and Support Team Performance?
  • Ways to Communicate Effectively in the Workplace
  • Types of Quality Standards and Their Purpose  

Module 19: Understand How to Improve the Performance of a Team in Delivering to Plan

  • Causes of Variances
  • Improve Team Effectiveness and Performance
  • Causes of Underperformance in Employees
  • Developing a Plan with an Underperforming Employee
  • Ways to Deal with an Underperforming Employee

Unit 7: Management Communication 8605-408  

CV:4

Module 20: Understand the Importance of Effective Communication in Management

  • Importance of Effective Communication in Management
  • Communication Process
  • Relevance of the Communication Cycle for Effective Communication
  • Importance of Selecting an Appropriate Tone and Language
  • Importance of Level of Formality
  • Effectiveness of Verbal and Written Communication Methods
  • Evaluate Communication Skills as a Manager

Module 21: Be Able to Develop Effective Communication Skills as a Reflective Manager

  • Developing Effective Communication Skills as a Reflective Manager
  • Tools for Evaluating Communication Skills
  • Importance of Feedback on Communication Skills
  • Identifying Strengths and Areas for Improvement
  • SWOT Analysis
  • Personal Development Planning

Unit 8: Managing Personal Development 8605-409 

CV:15

Module 22: Understand How to Identify and Prioritise Work-Related Development Requirements

  • Prioritising Employee Development
  • Self-Assessment Tool
  • Learning Styles
  • Model of Learning Styles
  • Surface and Deep Learning
  • SMART Objectives
  • Measure Progress and Achieve Goals

Module 23: Be Able to Implement and Evaluate Planned Development Activities and Apply Learning in the Workplace

  • Individual Development Plan
  • How Learning and Development can Improve the Workplace?
  • Employee Development Opportunities
  • Learning Preferences and Strengths
  • Self-Management Skills
  • Nature and Purpose of Evaluation

Module 24: Understand the Impact of Development on Workplace Performance

  • Impact of Learning and Development on Employee Productivity
  • Short-Term Goals
  • Steps to Set Short-Term Goals
  • How to Achieve Medium-Term Goals?
  • Set and Achieve Long-Term Goals
  • Performance Appraisal Methods

Unit 9: Understanding Discipline in the Workplace 8605-314

CV:1

Module 25: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

  • Legal Aspects
  • Progressive Discipline Policy – Single Disciplinary Process
  • Importance of Policies and Procedures
  • How to Develop Policies and Procedures in the Workplace?
  • Types of Policies and Procedures

Module 26: Understand How to Monitor Discipline in the Workplace

  • Standard Disciplinary Procedure
  • Purposes and Objectives of Disciplinary Action
  • How to Maintain Workplace Discipline?
  • Steps to Improve and Develop Interpersonal Skills

Unit 10: Managing Risk in the Workplace 8605-403

CV:3

Module 27: Understand the Importance of Managing Risks in the Workplace

  • Legal Risk Management
  • Purpose of the Evaluation
  • Structure of the Report
  • Hazards and Control Measures
  • Principles of Risk Management
  • Risk Management Process
  • Risk Management Standards and Frameworks
  • Risk and Regulatory Policy
  • Risk Management Policy

Module 28: Be Able to Identify and Manage Risks in Own Area of Responsibility

  • Steps to Risk Assessment
  • Hazard Prevention and Control
  • Build and Implement a Risk Management Plan
  • Monitor and Review
  • Risk Prioritisation
  • Objective Probability
  • Risk Management Documentation

Show moredown

 

Prerequisites

There are no formal prerequisites for attending this ILM Level 4 Diploma in Leadership and Management Training course.

Audience

This course is designed for everyone, especially for those who are new and serving as middle managers to get the business knowledge and technical skills needed to lead effectively.

ILM Level 4 Diploma in Leadership and Management Course Overview

Leadership is a social relationship between two or more people who rely on one another to achieve mutual goals, and management is the method of planning, organising, directing, and controlling employees' activities to achieve organisational goals with other resources. Leadership motivates others to believe in the vision set for the company and work to achieve it, whereas management administers the work and ensures the completion of daily activities. This training explains decision-making techniques to evaluate options made to take a decision, innovate with an organisation, and allocate work to team members. Individuals with outstanding leadership and management skills will work on higher designations and climb the ladder of success within a short span of time.

In this 3-day ILM Level 4 Diploma in Leadership and Management Training course, delegates will acquire comprehensive knowledge of leadership and management. This training programme provides delegates with leadership qualities and ways to review their own leadership qualities and potential. They will also get an understanding of factors that influence motivation levels in the workplace and the theory of motivation to improve performance levels. Our highly skilled instructor with years of teaching experience will conduct this training course and assist delegates with their leadership qualities and managing the workplace.

Course Objectives:

  • To hone their leadership style and devise an effective action plan
  • To learn about the effects of leadership styles on the organisation
  • To come in touch with employee engagement and leadership roles in it
  • To attain knowledge of steps to build trust and respect in the workplace
  • To identify the problem and steps to problem analysis to describe its nature
  • To become a self-managed employee and seamlessly manage work schedule

At the end of this training, delegates will be able to assess leadership behaviour in terms of the factors which determine effective leadership. They will also be able to manage their personal development and evaluate planned development activities.

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What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

ILM Level 4 Diploma in Principles of Leadership and Management Course Outline

Unit 1: Understanding the Management Role to Improve Management Performance 8625-400

CV=4

Module 1: Understand the Specific Responsibilities of Middle Managers in Enabling an Organisation to Achieve its Goals

  • Role of Management
  • Levels of Management
  • Functions of Management
  • Role of Manager in an Organisation
  • Nature of Goals and Objectives
  • Goals and Objectives of an Organisation
  • Benefits of Setting Work Goals and Objectives
  • Stakeholders' Objectives in an Organisation
  • Formal and Informal Organisational Relationships

Module 2: Understand How Communication and Interpersonal Skills Affect Managerial Performance in the Workplace

  • Importance of Interpersonal Skills in the Workplace
  • Interpersonal Skills That Every Manager Needs
  • How do Interpersonal Skills Affect Your Leadership Style?
  • Evaluate How Interpersonal Skills Affect Managerial Performance?
  • Importance of Feedback in the Workplace
  • How to Deliver Effective Feedback in the Workplace?
  • Personal Work Style
  • Effective Management Styles

Module 3: Be Able to Assess Personal Development Opportunities to Improve Own Managerial Performance

  • What is a Personal Development Plan (PDP)?
  • Benefits of Work Development Plans
  • What is Knowledge Sharing?
  • Benefits of Knowledge Sharing
  • Ways to Improve Your Personal Development Skills
  • Personal Development Strategies That Really Work
  • Formal and Informal Personal Development Methods
  • Internal Vs External Training Methods

Unit 2: Managing Personal Development 8625-409

CV=15

Module 4: Understand How to Identify and Prioritise Work-Related Development Requirements

  • Prioritising Employee Development
  • Self-Assessment Tool
  • Learning Styles
  • Model of Learning Styles
  • Surface and Deep Learning
  • SMART Objectives
  • Measure Progress and Achieve Goals

Module 5: Be Able to Implement and Evaluate Planned Development Activities and Apply Learning in the Workplace

  • Individual Development Plan 
  • How Learning and Development can Improve the Workplace?
  • Employee Development Opportunities
  • Learning Preferences and Strengths
  • Self-Management Skills 
  • Nature and Purpose of Evaluation  

Module 6: Understand the Impact of Development on Workplace Performance

  • Impact of Learning and Development on Employee Productivity
  • Short-Term Goals
  • Steps to Set Short-Term Goals
  • How to Achieve Medium-Term Goals?
  • Set and Achieve Long-Term Goals
  • Performance Appraisal Methods

Unit 3: Managing and Implementing Change in the Workplace 8625-417

CV=6

Module 7: Understand the Reasons for Change in an Organisation

  • Organisations Need to Change
  • Organisational Change Management
  • Techniques of Environmental Analysis
  • Organisational Analysis
  • Types of Organisational Change

Module 8: Be Able to Manage and Implement Change in the Workplace

  • Benefits of Change Management
  • Assess Risk and Uncertainty
  • Essential Steps for an Effective Change Management Process
  • Principles of Change Management
  • Change Management Tools
  • Tips to Evaluate Your Current Change Management Process

Unit 4: Understanding and Developing Relationships in the Workplace 8625-334

CV=2

Module 9: Understand the Needs and Expectations of Others

  • What is a Stakeholder?
  • Different Types of Stakeholders
  • How to Properly Communicate with Stakeholders?
  • Stakeholder Analysis
  • What are Customer Needs?
  • Identifying Customer Needs
  • Tips to Meet Customer Needs
  • Ways You Can Meet Customer Expectations
  • Importance of Knowing Employees
  • Importance of Relationships in the Workplace

Module 10: Know How to Meet the Needs and Expectations of Others

  • Need and Expectations of Others
  • Meeting Business Needs with Employee Expectations
  • Workplace Environment and Working Conditions
  • Feedback and Reporting
  • Principles of Effective Communication
  • Setting Expectations for Employees

Module 11: Know How to Manage Relationships Where it is not Possible to Meet the Needs and Expectations of Others

  • Build Trust in a Relationship
  • Building a Culture of Trust
  • Ways to Build and Maintain Strong Client Relationships
  • Principles of Effective Communication
  • Basic Knowledge of Negotiation Skills

Unit 5: Management Communication 8625-408

CV=4

Module 12: Understand the Importance of Effective Communication in Management

  • Importance of Effective Communication in Management
  • Communication Process
  • Relevance of the Communication Cycle for Effective Communication 
  • Importance of Selecting an Appropriate Tone and Language
  • Importance of Level of Formality
  • Effectiveness of Verbal and Written Communication Methods
  • Evaluate Communication Skills as a Manager 

Module 13: Be Able to Develop Effective Communication Skills as a Reflective Manager

  • Developing Effective Communication Skills as a Reflective Manager
  • Tools for Evaluating Communication Skills
  • Importance of Feedback on Communication Skills
  • Identifying Strengths and Areas for Improvement
  • SWOT Analysis
  • Personal Development Planning    

Unit 6: Understanding How to Motivate to Improve Performance 8625-310

CV:2

Module 14: Understand the Factors that Influence Motivation Levels in the Workplace

  • What is Motivation?
  • Factors of Motivation
  • How Individual Differences Affect Levels of Motivation in the Workplace?
  • Potential Impact on Organisational Performance

Module 15 Understand How a Theory of Motivation can be Used to Improve Performance Levels

  • Motivation Theories
  • Ways to Improve Performance by Motivations Theory
  • Ways to Use Employee Engagement to Improve Motivation Levels

Unit 7: Understanding Discipline in the Workplace 8625-314

CV:1

Module 16: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

  • Legal Aspects
  • Progressive Discipline Policy – Single Disciplinary Process
  • Importance of Policies and Procedures
  • How to Develop Policies and Procedures in the Workplace?
  • Types of Policies and Procedures

Module 17: Understand How to Monitor Discipline in the Workplace

  • Standard Disciplinary Procedure
  • Purposes and Objectives of Disciplinary Action
  • How to Maintain Workplace Discipline?
  • Steps to Improve and Develop Interpersonal Skills

Unit 8: Managing Risk in the Workplace 8625-403

CV:3

Module 18: Understand the Importance of Managing Risks in the Workplace

  • Legal Risk Management
  • Purpose of the Evaluation
  • Structure of the Report
  • Hazards and Control Measures
  • Principles of Risk Management
  • Risk Management Process
  • Risk Management Standards and Frameworks
  • Risk and Regulatory Policy
  • Risk Management Policy

Module 19: Be Able to Identify and Manage Risks in Own Area of Responsibility

  • Steps to Risk Assessment
  • Hazard Prevention and Control
  • Build and Implement a Risk Management Plan
  • Monitor and Review
  • Risk Prioritisation
  • Objective Probability

Risk Management Documentation    

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Prerequisites

There are no formal prerequisites in this ILM Level 4 Diploma in Principles of Leadership and Management training course.

Audience

This ILM Level 4 Diploma in Principles of Leadership and Management training course is intended for every individual who wants to gain in-depth knowledge of leadership and management principles.

ILM Level 4 Diploma in Principles of Leadership and Management Course Overview

Leadership is the art of motivating individuals to take the lead in leading a group, team, or people for an organisation. and management is a technique of planning, organising, and directing employees' activities to achieve specific goals. This training will allow individuals to inspire and motivate their employees to improve their performance and support organisational growth. This training course will help the delegates manage their organisation with resources for improved efficiency and the achievement of goals. Holding essential leadership and management skills will help individuals achieve outstanding team performance and get highly reputed jobs with upgraded salaries.

This 5-day ILM Level 4 Diploma in Principles of Leadership and Management training course will allow delegates the opportunity to build upon their management and leadership skills in a wide range of areas. During this training, delegates will acquire knowledge of how to manage and develop relationships in the workplace. They will also learn how interpersonal and communication skills affect managerial performance. Our highly skilled trainers will conduct this course and help delegates become mindful with regard to management, communication, and leadership. 

Course Objectives:

  • To learn the benefits of work development plans
  • To motivate and encourage employees
  • To overcome barriers to effective managerial communication and interpersonal skills
  • To understand the responsibilities of a middle manager
  • To come in touch with employee engagement and leadership roles in it

At the end of this training, delegates will be able to assess their own leadership performance and develop the skills to manage a team as a leader. They will also be able to assess leadership behaviour in terms of the factors which determine effective leadership.

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

ILM Level 4 NVQ Diploma in Management Course Outline

Unit 1: 8622-300 Manage Personal and Professional Development

CV: 3

Module 1: Be Able to Identify Personal and Professional Development Requirements

  • Compare Sources of Information on Professional Development Trends and their Validity
  • Professional Networking
  • Trade Association
  • Developing Employees
  • Training Methods for Employees
  • Information Systems Vs. Information Technology
  • Changes in Market Conditions by Change in Market Effects
  • Legislation

Module 2: Be Able to Fulfil a Personal and Professional Development Plan

  • Effective Training Methods
  • Professional Coaching and Development
  • Mentoring
  • Skills Gap Analysis
  • Line Manager
  • Training and Development
  • Budget Holder

Module 3: Be Able to Maintain the Relevance of a Personal and Professional Development Plan

  • Setting Goals and Developing Specific, Measurable, Achievable, Relevant, and Time-bound Objectives
  • Ways to Collect Employee Feedback
  • Process of Preparing and Implementing a Structure Plan
  • Personal and Professional Goals
  • Personal Development and the Power of Feedback

Unit 2: 8622-400 Provide Leadership and Management

CV: 5

Module 4: Understand the Principles Supporting Leadership and Management

  • Leadership Theories
  • How Do Cultural Differences Affect Leadership Styles?
  • Impact on Organisational Structure
  • Key Elements of Leadership and Motivational Theory
  • Stakeholder Engagement and Importance for Strategic Planning

Module 5: Be Able to Engage and Inspire Stakeholders and Colleagues

  • Leadership Behaviours Drive Commitment and Results
  • Successful Leadership Attitudes and Behaviours
  • Identifying and Analysing Stakeholders and Their Interests
  • Maintaining Morale During Difficult Times
  • Maintain Stakeholder Relationships

Module 6: Be Able to Deliver Results

  • Improve Resource Management and Allocation
  • How to Delegate Effectively?
  • Empower Your Team to Make Decisions
  • Allocate Resources for Competing Projects

Unit 3: 8622-401 Develop and Implement an Operational Plan

CV: 5

Module 7: Understand the Principles of Operational Planning

  • Risk Evaluation Techniques
  • Operational Plan
  • Strategic Planning Vs. Operational Planning
  • How to Conduct a Cost-Benefit Analysis

Module 8: Be Able to Develop an Operational Plan

  • SMART Goals
  • Evaluation Plan
  • Strategic Objectives and Levels of Strategy
  • Control Measures in Risk Assessment
  • Synergy Approach to Strategic Analysis
  • Policies and Procedures, and its Importance

Module 9: Be Able to Implement an Operational Plan

  • Develop and Implement an Operational Plan
  • Communication Planning
  • Revising and Updating the Strategic Plan

Module 10: Be Able to Evaluate the Effectiveness of an Operational Plan

  • Importance of Monitoring and Evaluation
  • Periodic Review Dates
  • Operational Plan Template
  • Write a Report for the Boss

Unit 4: 8622-402 Develop Working Relationships with Stakeholders

CV: 4

Module 11: Understand Working Relationships with Stakeholders

  • Stakeholder Mapping Techniques
  • How to Influence Stakeholders?
  • Expectation Management and Conflict Resolution Techniques
  • Advantages and Limitations of Different Types of Stakeholder Consultation
  • Risks and Potential Consequences

Module 12: Be Able to Determine the Scope for Collaboration with Stakeholders

  • What Are Stakeholder Relationships?
  • Responsibilities of Stakeholders
  • Collaborating with Stakeholders
  • Advantages and Disadvantages of Stakeholders

Module 13: Be Able to Develop Productive Working Relationships with Stakeholders

  • Creating Mutual Respect in Workplace Environment
  • Stakeholder Research and Consultation
  • Minimise Disagreements Between Stakeholders
  • Stakeholder Monitoring Tools

Module 14: Be Able to Evaluate Relationships with Stakeholders

  • Create the Perfect Stakeholder Management Plan
  • Impacts of Change When Implementing a Stakeholder Management System
  • Strategies for Effective Stakeholder Management

Unit 5: 8622-412 Manage a Budget

CV: 4

Module 15: Understand How to Identify Financial Requirements

  • Financial Planning
  • Financial Goals
  • Cost Estimates and Financing Plans
  • Overhead
  • Components of Business Case
  • Carrying Out a Stakeholder Analysis
  • Budgeting Cycle

Module 16: Understand How to Set Budgets

  • Purpose of a Budget
  • Business budgeting
  • Types of Budgets
  • Contingency Plan to Prevent Business Risks
  • Budget Policies and Procedures

Module 17: Be Able to Manage a Budget

  • Using Budget to Measure Performance
  • Expenditure Control
  • Budget Variance
  • How to Monitor, Calculate, and Analyse Budget variance?
  • How to Create a Realistic Business Budget?
  • Budgeting Report
  • Fraud Risk Management

Module 18: Be Able to Evaluate the Use of a Budget

  • Improve Your Budgeting and Forecasting
  • Audit and Evaluation of Budget
  • Accounting Period

Unit 6: 8622-413 Manage a Project

CV: 7

Module 19: Understand the Management of a Project

  • Cost Benefits Analysis in Project Management
  • Risk Analysis Methods
  • Programme and Project Management Tools and Techniques
  • Impact of Scope Management on Project Success
  • Principles of Effective Project Governance

Module 20: Be Able to Plan a Project

  • Strategic Alignment of Projects
  • Stakeholders in Project Scope Decisions
  • Risk and Interdependency in Programs
  • What is SMART in Project Management
  • Application Performance Management
  • Risk Management Plan
  • Contingency Planning as a Necessity
  • Project Life Cycle

Module 21: Be Able to Manage a Project

  • Resource Allocation
  • Project Team Roles and Responsibilities
  • Operational Plans and Budgets
  • Importance of Communication in Project Management
  • Change Control in Project Management
  • Project Risk and Project Objectives
  • Stakeholders of Project Progress
  • Nailing the Project Management Closure Process

Module 22: Be Able to Evaluate the Effectiveness of a Project

  • Periodic Review
  • Capturing the Value of Project Management
  • Evaluating the Effectiveness of Planning

Unit 7: 8622-414 Manage Business Risk

CV: 6

Module 23: Understand the Management of Business Risk

  • Business Risk
  • Identifying and Managing Business Risks
  • How to Mitigate Business Risk?
  • Risk Management Framework

Module 24: Be Able to Address Business Risk

  • Monitoring and Reviewing Risks
  • Risk Identification
  • Assessing risk probability
  • How to Communicate Risks to Stakeholders?

Module 25: Be Able to Mitigate Business Risk

  • Risk Management for an Improved Project Execution
  • Establish a Firm Risk Management Program
  • Managing Risks
  • Engage and Communicate with Project Stakeholders
  • Evaluating the Effectiveness of Risk Management

Unit 8: 8622-417 Manage Redundancy and Redeployment

CV: 6

Module 26: Understand the Management of Redundancy

  • Trade Unions and Labour Relations (Consolidation) Act 1992
  • Collective Redundancies and Transfer of Undertakings (Protection of Employment) Regulations 1995
  • Employment Rights Act 1996
  • Collective Redundancies and Transfer of Undertakings (Protection of Employment) Regulations 1999
  • Collective Redundancies (Amendment) Regulations 2006
  • Cessation of Business
  • Provision for Employees on Cessation of Business
  • Reduction or Elimination
  • Employee Retention Strategies
  • Redundancy Outplacement
  • Avoiding Redundancy and Improving Readability
  • Fair Redundancy Selection Criteria

Module 27: Understand the Principles of Redeployment

  • Redeployment
  • Redeployment Rights and Redundancy
  • Planning for Redeployment, Redundancy and Retrenchment
  • Benefits of Implementing a Redeployment Strategy

Module 28: Be Able to Manage a Redundancy

  • Manage Redundancy and Redeployment
  • Steps of Redundancy Process
  • How to Calculate Redundancy Pay?
  • Communicating Redundancies
  • Redundancy Support for Employees
  • Recognising the True Value of Redeployment

Module 29: Be Able to Manage the Redeployment of Staff

  • Workforce Redeployment
  • Successful Redeployment
  • Redeployment Support Services
  • Policies and Procedures in the Workplace

Unit 9: 8622-422 Manage Customer Service Operations

CV: 7

Module 30: Understand the Management of Customer Service Operations

  • Resource Allocation
  • To Monitor Customer Satisfaction
  • Strategies for Delivering a Seamless Customer Experience
  • Problem-Solving Techniques
  • Customer Service Performance
  • Patterns Vs. Trends
  • How to Improve Customer Service?

Module 31: Be Able to Plan Customer Service Operations

  • Customer Expectations and its importance
  • Customer Service Strategy
  • Contingency planning
  • What is a KPI?
  • Communicating Company Goals to Employees

Module 32: Be Able to Manage Customer Service Operations

  • Coach Employees
  • How to Deliver Excellent Customer Service?
  • How to Build Good Working Relationships?
  • Monitoring and Evaluation of Plan
  • Marketing Contingency Planning
  • Use Customer Feedback to Improve Your Business
  • Customer Experience Vision
  • Customer Service Objectives
  • Customer Service Representatives
  • Customer Service Plan
  • Customer Service Standards
  • Effective Employee Communication Plan

Module 33: Be Able to Measure Customer Service Performance

  • Measuring Performance Management Effectiveness
  • Customer Behaviour and Improve Customer Loyalty
  • Purpose and Use of Benchmarking
  • Anomaly Detection

Unit 10: 8622-317 Contribute to the Improvement of Business Performance

CV: 6

Module 34: Understand the Principles of Resolving Business Problems

  • Problem Solving
  • Difference Between a Problem and a Constraint
  • Engage your Stakeholders
  • Decision-Making Process

Module 35: Understand Improvement Techniques and Processes

  • Benefits of Continuous Improvement
  • Crosby’s Steps for Improvement
  • Kaizen
  • How to Conduct a Cost-Benefit Analysis?
  • Importance of Customer Feedback

Module 36: Be Able to Solve Problems in Business

  • Identifying and Structuring Problems
  • Economies of Scope and Scale
  • Approaches to Problem-Solving
  • Problem Solving Strategies
  • How to Get Your Idea Approved?
  • Risk Mitigation Strategies
  • How to Evaluate Problem Solving in a Business?

Module 37: Be Able to Contribute to the Improvement of Activities

  • Baseline Data
  • Performance Measurement
  • Managing Business Improvement
  • Standard Operating Procedures

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Prerequisites 

There are no formal prerequisites to attend this ILM Level 4 NVQ Diploma in Management course.

Audience 

This course is designed for managers moving into a middle management position or for those aspiring to higher levels of management.

ILM Level 4 NVQ Diploma in Management Course Overview

Managers are individuals who are in charge of developing and implementing this management process in an organisation. Management is the process of directing the creation, upkeep, and distribution of resources in order to realise organisational objectives. The main purpose of management is to increase the efficiency and effectiveness of their employees, processes, projects, and organisations by using planning, organising, leading, and controlling functions. This training helps organisations and individuals overcome challenges and keeps the organisation ahead of rivals. Holding skills in a management role can help individuals gain quick and prominent professional growth and expand career opportunities in their field of work.

This 5-day ILM Level 4 NVQ Diploma in Management course is designed to provide delegates with an understanding of the principles supporting leadership and management. During this training, delegates will learn how to evaluate the effectiveness of an operational plan. They will also learn about risk evaluation techniques, operational planning, budget holding, leadership theories, evaluation planning, and communication planning.

 Course Objectives:

  • To understand how to fulfil a personal and professional development plan
  • To know how to engage and inspire stakeholders and colleagues
  • To develop and implement an operational plan
  • To learn how to evaluate the effectiveness of an operational plan
  • To gain knowledge of how to manage, set, and evaluate the budget
  • To come in touch with a contribution to the improvement of business performance

After attending this training course, delegates will be able to manage their personal and professional requirements effectively to achieve the best results. In addition, they will be able to manage, address, identify, and mitigate business risks.

Show moredown

What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344961496 or Enquire.

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Frequently asked questions

FAQ's

This will completely depend on the course you choose. Delegates should expect to spend between 5 and 53 days in total on the qualification, with each course divided into guided learning days and independent study days.
You should base this on your current management role and experience. Each course is pitched at a recommended level.
First year of an undergraduate degree, Higher Education Certificate, HNC, NVQ (level 4), or BTEC Professional qualification.
ILM qualifications set out requirements regarding the minimum number of hours that delegates will have to complete. Specific information can be found under individual course pages.
There are assessments that you complete at the end of each module, which comprise of short questions and longer essay-style questions.
Please see our ILM Level 4 courses available in the United Kingdom
The Knowledge Academy is the Leading global training provider in the world for ILM Level 4.
The price for ILM Level 4 certification in the United Kingdom starts from £.

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