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ILM Level 4 Diploma in Principles of Leadership and Management Course Outline

Unit 1: Understanding the Management Role to Improve Management Performance 8625-400


Module 1: Understand the Specific Responsibilities of Middle Managers in Enabling an Organisation to Achieve its Goals

  • Role of Management
  • Levels of Management
  • Functions of Management
  • Role of Manager in an Organisation
  • Nature of Goals and Objectives
  • Goals and Objectives of an Organisation
  • Benefits of Setting Work Goals and Objectives
  • Stakeholders' Objectives in an Organisation
  • Formal and Informal Organisational Relationships

Module 2: Understand How Communication and Interpersonal Skills Affect Managerial Performance in the Workplace

  • Importance of Interpersonal Skills in the Workplace
  • Interpersonal Skills That Every Manager Needs
  • How do Interpersonal Skills Affect Your Leadership Style?
  • Evaluate How Interpersonal Skills Affect Managerial Performance?
  • Importance of Feedback in the Workplace
  • How to Deliver Effective Feedback in the Workplace?
  • Personal Work Style
  • Effective Management Styles

Module 3: Be Able to Assess Personal Development Opportunities to Improve Own Managerial Performance

  • What is a Personal Development Plan (PDP)?
  • Benefits of Work Development Plans
  • What is Knowledge Sharing?
  • Benefits of Knowledge Sharing
  • Ways to Improve Your Personal Development Skills
  • Personal Development Strategies That Really Work
  • Formal and Informal Personal Development Methods
  • Internal Vs External Training Methods

Unit 2: Managing Personal Development 8625-409


Module 4: Understand How to Identify and Prioritise Work-Related Development Requirements

  • Prioritising Employee Development
  • Self-Assessment Tool
  • Learning Styles
  • Model of Learning Styles
  • Surface and Deep Learning
  • SMART Objectives
  • Measure Progress and Achieve Goals

Module 5: Be Able to Implement and Evaluate Planned Development Activities and Apply Learning in the Workplace

  • Individual Development Plan 
  • How Learning and Development can Improve the Workplace?
  • Employee Development Opportunities
  • Learning Preferences and Strengths
  • Self-Management Skills 
  • Nature and Purpose of Evaluation  

Module 6: Understand the Impact of Development on Workplace Performance

  • Impact of Learning and Development on Employee Productivity
  • Short-Term Goals
  • Steps to Set Short-Term Goals
  • How to Achieve Medium-Term Goals?
  • Set and Achieve Long-Term Goals
  • Performance Appraisal Methods

Unit 3: Managing and Implementing Change in the Workplace 8625-417


Module 7: Understand the Reasons for Change in an Organisation

  • Organisations Need to Change
  • Organisational Change Management
  • Techniques of Environmental Analysis
  • Organisational Analysis
  • Types of Organisational Change

Module 8: Be Able to Manage and Implement Change in the Workplace

  • Benefits of Change Management
  • Assess Risk and Uncertainty
  • Essential Steps for an Effective Change Management Process
  • Principles of Change Management
  • Change Management Tools
  • Tips to Evaluate Your Current Change Management Process

Unit 4: Understanding and Developing Relationships in the Workplace 8625-334


Module 9: Understand the Needs and Expectations of Others

  • What is a Stakeholder?
  • Different Types of Stakeholders
  • How to Properly Communicate with Stakeholders?
  • Stakeholder Analysis
  • What are Customer Needs?
  • Identifying Customer Needs
  • Tips to Meet Customer Needs
  • Ways You Can Meet Customer Expectations
  • Importance of Knowing Employees
  • Importance of Relationships in the Workplace

Module 10: Know How to Meet the Needs and Expectations of Others

  • Need and Expectations of Others
  • Meeting Business Needs with Employee Expectations
  • Workplace Environment and Working Conditions
  • Feedback and Reporting
  • Principles of Effective Communication
  • Setting Expectations for Employees

Module 11: Know How to Manage Relationships Where it is not Possible to Meet the Needs and Expectations of Others

  • Build Trust in a Relationship
  • Building a Culture of Trust
  • Ways to Build and Maintain Strong Client Relationships
  • Principles of Effective Communication
  • Basic Knowledge of Negotiation Skills

Unit 5: Management Communication 8625-408


Module 12: Understand the Importance of Effective Communication in Management

  • Importance of Effective Communication in Management
  • Communication Process
  • Relevance of the Communication Cycle for Effective Communication 
  • Importance of Selecting an Appropriate Tone and Language
  • Importance of Level of Formality
  • Effectiveness of Verbal and Written Communication Methods
  • Evaluate Communication Skills as a Manager 

Module 13: Be Able to Develop Effective Communication Skills as a Reflective Manager

  • Developing Effective Communication Skills as a Reflective Manager
  • Tools for Evaluating Communication Skills
  • Importance of Feedback on Communication Skills
  • Identifying Strengths and Areas for Improvement
  • SWOT Analysis
  • Personal Development Planning    

Unit 6: Understanding How to Motivate to Improve Performance 8625-310


Module 14: Understand the Factors that Influence Motivation Levels in the Workplace

  • What is Motivation?
  • Factors of Motivation
  • How Individual Differences Affect Levels of Motivation in the Workplace?
  • Potential Impact on Organisational Performance

Module 15 Understand How a Theory of Motivation can be Used to Improve Performance Levels

  • Motivation Theories
  • Ways to Improve Performance by Motivations Theory
  • Ways to Use Employee Engagement to Improve Motivation Levels

Unit 7: Understanding Discipline in the Workplace 8625-314


Module 16: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

  • Legal Aspects
  • Progressive Discipline Policy – Single Disciplinary Process
  • Importance of Policies and Procedures
  • How to Develop Policies and Procedures in the Workplace?
  • Types of Policies and Procedures

Module 17: Understand How to Monitor Discipline in the Workplace

  • Standard Disciplinary Procedure
  • Purposes and Objectives of Disciplinary Action
  • How to Maintain Workplace Discipline?
  • Steps to Improve and Develop Interpersonal Skills

Unit 8: Managing Risk in the Workplace 8625-403


Module 18: Understand the Importance of Managing Risks in the Workplace

  • Legal Risk Management
  • Purpose of the Evaluation
  • Structure of the Report
  • Hazards and Control Measures
  • Principles of Risk Management
  • Risk Management Process
  • Risk Management Standards and Frameworks
  • Risk and Regulatory Policy
  • Risk Management Policy

Module 19: Be Able to Identify and Manage Risks in Own Area of Responsibility

  • Steps to Risk Assessment
  • Hazard Prevention and Control
  • Build and Implement a Risk Management Plan
  • Monitor and Review
  • Risk Prioritisation
  • Objective Probability

Risk Management Documentation    

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There are no formal prerequisites in this ILM Level 4 Diploma in Principles of Leadership and Management training course.


This ILM Level 4 Diploma in Principles of Leadership and Management training course is intended for every individual who wants to gain in-depth knowledge of leadership and management principles.

ILM Level 4 Diploma in Principles of Leadership and Management Course Overview

Leadership is the art of motivating individuals to take the lead in leading a group, team, or people for an organisation. and management is a technique of planning, organising, and directing employees' activities to achieve specific goals. This training will allow individuals to inspire and motivate their employees to improve their performance and support organisational growth. This training course will help the delegates manage their organisation with resources for improved efficiency and the achievement of goals. Holding essential leadership and management skills will help individuals achieve outstanding team performance and get highly reputed jobs with upgraded salaries.

This 5-day ILM Level 4 Diploma in Principles of Leadership and Management training course will allow delegates the opportunity to build upon their management and leadership skills in a wide range of areas. During this training, delegates will acquire knowledge of how to manage and develop relationships in the workplace. They will also learn how interpersonal and communication skills affect managerial performance. Our highly skilled trainers will conduct this course and help delegates become mindful with regard to management, communication, and leadership. 

Course Objectives:

  • To learn the benefits of work development plans
  • To motivate and encourage employees
  • To overcome barriers to effective managerial communication and interpersonal skills
  • To understand the responsibilities of a middle manager
  • To come in touch with employee engagement and leadership roles in it

At the end of this training, delegates will be able to assess their own leadership performance and develop the skills to manage a team as a leader. They will also be able to assess leadership behaviour in terms of the factors which determine effective leadership.

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What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions


Setting goals, direction, leading, motivation, improving motivation, initiating action, organising, planning, and controlling are the essential functions of leadership in an organisation.
There are no formal prerequisites for attending this course.
This course is designed for and middle managers and first line managers.​
Appreciation of employees, providing necessary resources, being generous with knowledge, listening and making good decisions, leading employees and delegating tasks are the main characteristics of good management.
After attending this training course, delegates will be able to solve workplace problems and make decisions, as well as motivate and encourage employees to improve performance. They will also be able to prioritise work-related development requirements and manage workplace risks.
In this ILM Level 4 Diploma in Principles of Leadership and Management Training course, you will learn about role of management, stakeholders' objectives in an organisation, benefits of change management, legal risk management, build and implement a risk management plan, other interesting topics related to principles of leadership and management.
The price for ILM Level 4 Diploma in Principles of Leadership and Management certification in the United Kingdom starts from £1495
The Knowledge Academy is the Leading global training provider in the world for ILM Level 4 Diploma in Principles of Leadership and Management.
Please see our ILM Level 4 courses available in the United Kingdom

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

The Knowledge Academy is an Approved Centre for ILM


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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