Course information

Salesforce Service Cloud Training​ Course Outline

Module 1: Introduction to Salesforce Service Cloud

  • Salesforce Overview
  • Architecture
  • Environment
  • Sales Cloud
  • Service Cloud

Module 2: Salesforce Objects

  • What are Salesforce Objects?
  • Standard Objectives
  • Custom Objects
  • Schema Builder

Module 3: Data Security

  • Create a Role Hierarchy
  • Sharing Rules
  • Control Access Records

Module 4: Process Builder

  • Automating Business Processes
  • Exporting Data
  • Reports and Dashboards

Module 5: Visualforce

  • Visualforce Pages
  • Variables and Formulas
  • Standard Controllers
  • List Controllers
  • Using Forms

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Who should attend this Salesforce Service Cloud Training Course?

This Salesforce Service Cloud Training Course is a good choice for delegates who want to improve how they handle customer service management. It is great for the people who work with support processes while using the Salesforce Service Cloud platform. As a result, this course can benefit a wide range of professionals, including: 

  • Customer Service Professionals
  • Salesforce Administrators
  • Salesforce Consultants
  • Business Managers
  • IT Professionals
  • Business Analysts
  • Entrepreneurs and Business Owners

Prerequisites of the Salesforce Service Cloud Training Course

There are no formal prerequisites for attending this Salesforce Service Cloud Training Course.

Salesforce Service Cloud Training Course Overview

Salesforce Service Cloud Training offers a deep dive into one of the most dynamic and powerful customer service platforms available today. Its relevance lies in the platform's ability to streamline customer service processes, enhance customer satisfaction, and drive efficient case resolution, making it an indispensable tool in the modern customer service landscape.

This training is crucial for Customer Service Managers, IT professionals, and Salesforce Administrators aiming to leverage Salesforce Service Cloud to its full potential. Understanding how to navigate and utilise this platform is essential for those who wish to enhance their organisation's customer service experience and increase operational efficiency.

The Knowledge Academy’s 1-day Salesforce Service Cloud Training is designed to impart practical, hands-on experience with the platform. Delegates will learn through real-world scenarios, enabling them to apply the skills acquired immediately in their professional roles. This training offers a concise yet comprehensive understanding, perfect for busy professionals.

Course Objectives

  • To understand the fundamentals of Salesforce Service Cloud and its interface
  • To learn effective management of customer interactions and case handling
  • To master the configuration and customisation of the Service Cloud platform
  • To gain insights into analytics and reporting features within Service Cloud
  • To develop skills in automating and streamlining customer service processes
  • To understand best practices for optimising the customer experience using Service Cloud

Upon completing the Salesforce Service Cloud Training, delegates will have a robust understanding of the platform, empowering them to improve their organisation's customer service efficiency and effectiveness. They will be equipped with the skills needed to make impactful changes and drive customer satisfaction.

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What’s included in this SalesForce Service Cloud Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • SalesForce Service Cloud Certificate
  • Digital Delegate Pack

Why choose us

Our Ipswich venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ipswich is a town in Suffolk, England. It is on the estuary of River Orwell near Felixstowe and Woodbridge. The population is around 130,000 people. The majority of schools in Ipswich are state funded and include such schools as Suffolk New Academy and Northgate High School. Further education is provided by Suffolk New College which serves students from Ipswich and the surrounding areas. Suffolk One is a sixth form college based in Ipswich. University Campus Suffolk is located in Ipswich. It has degrees available from the University of Essex and the University of East Anglia based on the subjects of art, business, social sciences, health and science. The nearest full university is the University of Essex which is around 18 miles away. The rate of unemployment in Ipswich is at 5.7%. This is lower than the national average of Britain which is 7.6%.

Popular searched areas in and around Ipswich include:-

  • Barham
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  • Needham Market
  • Otley
  • Pinewood
  • Shelley
  • Wattisham
  • Wattisham Airfield
  • Westbourne

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T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led SalesForce Service Cloud Training Course in Ipswich. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's SalesForce Service Cloud Training Course in Ipswich, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's SalesForce Service Cloud Training Course in Ipswich. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led SalesForce Service Cloud Training Course in Ipswich sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

SalesForce Service Cloud Training Course in Ipswich FAQs

There are no formal prerequisites to attend this Salesforce Service Cloud Training Course.
This course is designed for those who want to learn about Salesforce CRM.
We can provide support via phone & email prior to attending, during and after this Salesforce Service Cloud Training.
This Salesforce Service Cloud Course includes a digital delegate pack consisting of world-class training sessions from experienced instructors. Additionally, the delegates will be able to attain a completion certificate after successfully this training course.
This Salesforce Service Cloud Training Course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
Some of the strategies to succeed in the Salesforce Service Cloud Certification, include understanding the key concepts of the Service Cloud platform as well as you can. Additionally, you can do well by taking time to go through resources and real-life experience, that will boost your knowledge further.
The difficulty of the Salesforce Service Cloud exam may vary depending on your level of experience. While some find it challenging due to its comprehensive coverage of Service Cloud features, others with adequate preparation may find it more manageable.
The Salesforce Service Cloud Training Course curriculum for Salesforce Service Cloud typically covers a wide range of topics essential for understanding the Service Cloud platform effectively. These may include case management, omni-channel support and integration with other Salesforce products.
To prepare for training in Salesforce Service Cloud, it's beneficial to familiarise yourself with basic Salesforce concepts. You can start by exploring online resources on our website which offers interactive learning modules and trails specifically tailored for Service Cloud.
Obtaining certification in Salesforce Service Cloud can significantly enhance your performance in your current role. It achieves so by equipping you with advanced knowledge and skills in customer service management.
Salary range for delegates with Certified Salesforce Service Cloud credentials, normally earn between £40,000 to £70,000 annually. However, it is important that you understand, that depending on factors like experience, location, and specific job roles, this number can vary.
The Knowledge Academy in Ipswich is a leading training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending this course.
The training fees for SalesForce Service Cloud Training certification in Ipswich starts from £1295
The Knowledge Academy is the Leading global training provider for SalesForce Service Cloud Training.
Please see our CRM Training courses available in Ipswich
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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