SalesForce Service Cloud Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Salesforce Service Cloud Training​ Course Outline

Module 1: Introduction to Salesforce Service Cloud

  • Salesforce Overview
  • Architecture
  • Environment
  • Sales Cloud
  • Service Cloud

Module 2: Salesforce Objects

  • What are Salesforce Objects?
  • Standard Objectives
  • Custom Objects
  • Schema Builder

Module 3: Data Security

  • Create a Role Hierarchy
  • Sharing Rules
  • Control Access Records

Module 4: Process Builder

  • Automating Business Processes
  • Exporting Data
  • Reports and Dashboards

Module 5: Visualforce

  • Visualforce Pages
  • Variables and Formulas
  • Standard Controllers
  • List Controllers
  • Using Forms
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Who should attend this Salesforce Service Cloud Training Course?

This Salesforce Service Cloud Training Course is a good choice for delegates who want to improve how they handle customer service management. It is great for the people who work with support processes while using the Salesforce Service Cloud platform. As a result, this course can benefit a wide range of professionals, including: 

  • Customer Service Professionals
  • Salesforce Administrators
  • Salesforce Consultants
  • Business Managers
  • IT Professionals
  • Business Analysts
  • Entrepreneurs and Business Owners

Prerequisites of the Salesforce Service Cloud Training Course

There are no formal prerequisites for attending this Salesforce Service Cloud Training Course.

Salesforce Service Cloud Training Course Overview

Salesforce Service Cloud Training offers a deep dive into one of the most dynamic and powerful customer service platforms available today. Its relevance lies in the platform's ability to streamline customer service processes, enhance customer satisfaction, and drive efficient case resolution, making it an indispensable tool in the modern customer service landscape.

This training is crucial for Customer Service Managers, IT professionals, and Salesforce Administrators aiming to leverage Salesforce Service Cloud to its full potential. Understanding how to navigate and utilise this platform is essential for those who wish to enhance their organisation's customer service experience and increase operational efficiency.

The Knowledge Academy’s 1-day Salesforce Service Cloud Training is designed to impart practical, hands-on experience with the platform. Delegates will learn through real-world scenarios, enabling them to apply the skills acquired immediately in their professional roles. This training offers a concise yet comprehensive understanding, perfect for busy professionals.

Course Objectives

  • To understand the fundamentals of Salesforce Service Cloud and its interface
  • To learn effective management of customer interactions and case handling
  • To master the configuration and customisation of the Service Cloud platform
  • To gain insights into analytics and reporting features within Service Cloud
  • To develop skills in automating and streamlining customer service processes
  • To understand best practices for optimising the customer experience using Service Cloud

Upon completing the Salesforce Service Cloud Training, delegates will have a robust understanding of the platform, empowering them to improve their organisation's customer service efficiency and effectiveness. They will be equipped with the skills needed to make impactful changes and drive customer satisfaction.

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What’s included in this SalesForce Service Cloud Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • SalesForce Service Cloud Certificate
  • Digital Delegate Pack
Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.
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Our Watford venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Watford, Hertfordshire has a total average population of roughly 90,000 spread across 8.3 square miles.  At The Knowledge Academy, we offer over 50,000 classroom based training courses in Watford, in order to enhance people’s learning in an array of subject areas.  Education in the UK is a devolved matter, meaning each of the countries that constitute Great Britain each have separate systems operating under separate governments.  For example: the UK government is responsible for England, whilst the Scottish government, Welsh government and the Northern Ireland Executive are at the helm for Scotland, Wales and Northern Ireland respectively.  Regarding higher education, some of the best, most respected universities are situated within the coasts of the UK.  Some of these include Oxford University and Cambridge University.   Oxford’s notable alumni include David Cameron, Hugh Grant, J.R.R. Tolkien, Emma Watson, Michael Palin and Oscar Wilde, whilst Cambridge famously educated alumni such as Issac Newton, Stephen Hawking, David Attenborough, Sacha Baron Cohen, John Cleese, Ian McKellen and Rachel Weisz.

Popular searched areas in and around Watford include:-

  • Leavesden
  • Garston
  • Aldenham
  • Carpenders Park
  • Letchmore Heath
  • Round Bush Aldenham

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led SalesForce Service Cloud Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

classes

Live classes

Join a scheduled class with a live instructor and other delegates.

interactive

Interactive

Engage in activities, and communicate with your trainer and peers.

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Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

expertise

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

global

Global Reach

With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Master SalesForce Service Cloud Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

trainer

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

venue

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from SalesForce Service Cloud Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

classes

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Experience the most sought-after learning style with The Knowledge Academy's SalesForce Service Cloud Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led SalesForce Service Cloud Training sessions.

trainer

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

venue

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

classes

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

money

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite SalesForce Service Cloud Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

building

Team building opportunity

Our SalesForce Service Cloud Training Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for SalesForce Service Cloud Training

Our training experts have compiled a range of course packages on a variety of categories in SalesForce Service Cloud Training, to boost your career. The packages consist of the best possible qualifications with SalesForce Service Cloud Training, and allows you to purchase multiple courses at a discounted rate.

SalesForce Service Cloud Training Course in Watford FAQs

What is Salesforce Service Cloud Training?

This training focuses on equipping individuals with the skills to efficiently manage customer service operations using Salesforce. The training covers case management, service console features, automation tools, and reporting to enhance customer satisfaction and streamline support processes.

What are the prerequisites for this Salesforce Service Cloud Certification?

There are no formal prerequisites to attend this Salesforce Service Cloud Training Course.

Who should attend this Salesforce Service Cloud Course?

This Salesforce Service Cloud Course is designed for those who want to learn about Salesforce CRM.

Do you offer support for the Salesforce Service Cloud Course?

We can provide support via phone & email prior to attending, during and after the course.

What is included in the Salesforce Service Cloud Course?

This course includes a digital delegate pack consisting of world-class training sessions from experienced instructors. Additionally, the delegates will be able to attain a completion certificate after successfully this training course.

What is the duration of this Salesforce Service Cloud Training?

This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.

Is Salesforce service Cloud Certification worth it?

This certification is worthwhile for those pursuing careers in customer service or CRM management. It validates your expertise in using Salesforce tools to improve service delivery, potentially leading to better job opportunities and career advancement.

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What strategies can I employ to succeed in the Salesforce Service Cloud Certification?

Some of the strategies to succeed in this certification, include understanding the key concepts of the Service Cloud platform as well as you can. Additionally, you can do well by taking time to go through resources and real-life experience, that will boost your knowledge further.

Is the Salesforce Service Cloud exam challenging?

The difficulty of the Salesforce Service Cloud exam may vary depending on your level of experience. While some find it challenging due to its comprehensive coverage of Service Cloud features, others with adequate preparation may find it more manageable.

What subject areas does the course curriculum for Salesforce Service Cloud encompass?

The course curriculum for Salesforce Service Cloud typically covers a wide range of topics essential for understanding the Service Cloud platform effectively. These may include case management, omni-channel support and integration with other Salesforce products.

What steps should I take to ready myself for training in Salesforce Service Cloud?

To prepare for training in Salesforce Service Cloud, it's beneficial to familiarise yourself with basic Salesforce concepts. You can start by exploring online resources on our website which offers interactive learning modules and trails specifically tailored for Service Cloud.

Is Salesforce Sales Cloud Certification hard?

Salesforce Sales Cloud certification can be challenging, particularly for those without prior experience with Salesforce or CRM systems. It requires a solid understanding of sales processes, automation tools, and reporting features. Proper preparation and hands-on practice are essential for success.

In what ways could obtaining certification in Salesforce Service Cloud enhance my performance in my current role?

Obtaining certification in Salesforce Service Cloud can significantly enhance your performance in your current role. It achieves so by equipping you with advanced knowledge and skills in customer service management.

What is the typical salary range for individuals with Certified Salesforce Service Cloud credentials?

Salary range for delegates with Certified Salesforce Service Cloud credentials, normally earn between £40,000 to £70,000 annually. However, it is important that you understand, that depending on factors like experience, location, and specific job roles, this number can vary.

Why choose The Knowledge Academy over others?

The Knowledge Academy in Watford is a leading training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending this course.

What is the cost/training fees for SalesForce Service Cloud Training in Watford?

The training fees for SalesForce Service Cloud Trainingin Watford starts from £1295

Which is the best training institute/provider of SalesForce Service Cloud Training in Watford?

The Knowledge Academy is the Leading global training provider for SalesForce Service Cloud Training.

What are the best CRM Training courses in Watford?

Please see our CRM Training courses available in Watford

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