Salesforce Admin Training Course Outline

Module 1: Salesforce Overview

  • What is Salesforce?
  • Why Salesforce?
  • Salesforce Architecture
  • Features of Salesforce
  • Difference Between Traditional CRM vs Salesforce CRM
  • How Companies Use Salesforce
  • How to Access Salesforce
  • What is APEX?

Module 2: User Management

  • User Authentication
  • Monitoring User Activity
  • Types of User Licenses
  • User Training and Adoption Strategies

Module 3: Data Types, Field Types, and Components

  • Different Data Types in Salesforce
  • Salesforce Components

Module 4: Custom Buttons and Links

  • Custom Button and Link Samples
  • Override Standard Buttons and Tab Home Pages
  • Custom Button and Link Considerations

Module 5: Flow Builder

  • Introduction to Flow Builder
  • Types of Flow 

Module 6: Validation Rule Considerations

  • Require Field Input to Ensure Data Quality
  • Field Sets
  • Roll-Up
  • Lookup Filters

Module 7: Controlling Access Using Hierarchies

  • Success with Roles
  • Role Fields
  • Role and Territory Sharing Groups
  • Managers in the Role Hierarchy

Module 8: Salesforce Data Security Model

  • Basics 
  • Scenario 
  • Types of Record-Level Security

Module 9: Profiles

  • Standard Profiles
  • Creating a Profile
  • Working in the Enhanced Profile User Interface
  • Working in the Original Profile Interface
  • Viewing and Editing Password Policies in Profiles

Module 10: Reports and Dashboards

  • Analytics Tab
  • Reports
  • Report and Dashboard Folders
  • Creating and Customising Dashboards
  • Report and Dashboard Limits, Limitations, Allocations, and Technical Requirements

Module 11: Managing Salesforce Data

  • Move Tracking Data 
  • Tracking Workspace 
  • Triggered Sends Tracking
  • Enable Email Tracking
  • Update Job Links Overview

Module 12: AppExchange

  • What is AppExchange?
  • Business Plans for AppExchange Listings 
  • Accessing AppExchange
  • How Does AppExchange Search Work? 
  • Collect AppExchange Leads

Module 13: Deploy a Change Set

  • Handling Deployment Errors 
  • When Change Sets Become Unavailable 
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Who should attend this Salesforce Admin Training Course?

The Salesforce Admin Training Course offers in-depth knowledge about the administrative features of Salesforce, the leading Customer Relationship Management (CRM) platform. This course can be beneficial for various professionals, including:

  • Aspiring Salesforce Administrators
  • CRM Managers
  • Business Analysts
  • Sales Managers
  • Technical Support Representatives
  • Project Managers
  • Solution Architects

Prerequisites of the Salesforce Admin Training Course

There are no formal prerequisites required for the Salesforce Admin Training Course.

Salesforce Admin Training Course Overview

Salesforce, a leader in CRM (Customer Relationship Management) software, revolutionises how businesses interact with their customers. This Salesforce Admin Training delves into the core functionalities and advanced features of Salesforce, highlighting its relevance in today's customer-centric business environment. It's essential for managing customer information and enhancing customer experiences effectively.

Understanding Salesforce is crucial for professionals involved in sales, customer service, and marketing. By mastering this tool, individuals can streamline client interactions, manage sales pipelines, and create comprehensive customer profiles. This CRM Training is particularly beneficial for those looking to elevate their careers in sales and customer relationship management.

The Knowledge Academy’s 4-day Salesforce Admin Training is designed to provide a thorough understanding of Salesforce administration and its applications. It helps delegates in comprehensively managing customer data, automating business processes, and deriving insights for strategic decisions. This training will empower participants with practical skills to efficiently use Salesforce in their respective roles.

Course Objectives

  • To learn about traditional CRM and Salesforce CRM
  • To know about the nature salesforce of the architect’s service
  • To gain knowledge of custom buttons and link considerations
  • To know the key difference between traditional CRM vs Salesforce CRM
  • To get familiar with the setting values and advanced options in the process builder

At the end of this course, delegates will be able to modify default functionality and produce unique pages, components, and apps. They will also be able to manage data structures with fields, relationships, and objects.

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What’s included in this Salesforce Admin Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Salesforce Admin Certificate
  • Digital Delegate Pack
Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.
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Our Derby venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

The city of Derby is located in the county of Derbyshire in the East Midlands region of England. Derby town has an approximate population of 249,000 residents. The city of Derby is considered to be the birthplace of the Industrial Revolution and is the home to the aero-engine manufacturer, Rolls-Royce. The unemployment rate for Derby currently stands at just under 2%. This is dramatically lower in comparison to the national average unemployment rate which currently stands at 7.6%. This city is home to the University of Derby which currently has over 22,000 students enrolled in a wide range of study areas and in both undergraduate and postgraduate courses. The University has three main faculties which are the Faculty of Business, Computing and Law, the Faculty of Arts, Design and Technology, and the Faculty of Education, Health and Sciences. Derby has a non-selective schooling system with students attending a primary school and then a secondary school which often include sixth forms.

Popular searched areas in and around Derby include:-

  • Alvaston
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  • Melbourne
  • Mickleover
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  • Normanton
  • Oakwood
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  • Pride Park
  • Repton
  • Risley
  • Spondon
  • Willington

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Salesforce Admin Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Interactive

Engage in activities, and communicate with your trainer and peers.

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Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Scalable Training Delivery

Access Salesforce Admin Training in Derby delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Salesforce Admin Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Salesforce Admin Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

money

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Salesforce Admin Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access Salesforce Admin Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Global Training Provider

Access Salesforce Admin Training in Derby from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective Salesforce Admin Training that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Salesforce Admin Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Salesforce Admin Training sessions.

trainer

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

venue

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

classes

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

money

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Salesforce Admin Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Salesforce Admin Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for Salesforce Admin Training

Our training experts have compiled a range of course packages on a variety of categories in Salesforce Admin Training, to boost your career. The packages consist of the best possible qualifications with Salesforce Admin Training, and allows you to purchase multiple courses at a discounted rate.

Salesforce Admin Training | CRM Training in Derby FAQs

What is a Salesforce Admin Course?

The Salesforce Admin Course provides training on effectively managing and configuring Salesforce platforms, including user management, security settings, data management, automation, and customisation.

What are the prerequisites for this Salesforce Admin Training?

There are no formal prerequisites to attend this Salesforce Admin Course.

Who should attend this Salesforce Admin Course?

This course is ideal for individuals aspiring to become Salesforce Administrators, CRM Professionals, System Administrators, or anyone seeking to enhance their skills in Salesforce platform management.

What will I learn in this Salesforce Admin Training?

Participants will learn various aspects of Salesforce Administration, including user management, security settings, data import/export, workflow automation, report generation, and customisation using Salesforce tools and features in this Salesforce Admin Course.

Is Salesforce Admin difficult?

While Salesforce Administration requires learning technical concepts and mastering various tools, it is not inherently difficult. With dedication, practice, and access to resources, individuals can become proficient Salesforce administrators.

Is the Salesforce admin job hard?

Like any profession, the difficulty of a Salesforce Admin job can vary depending on factors such as the complexity of the organisation's Salesforce setup, the scope of responsibilities, and individual skill levels.

Is a Salesforce Admin certificate worth it?

Yes, obtaining a Salesforce Admin Certification validates your skills and expertise in Salesforce administration, making you more marketable to employers and opening up career advancement opportunities in the Salesforce ecosystem. Register for The Knowledge Academy’s Salesforce Admin Course to boost your career.

What is included in this Salesforce Admin Course?

This course typically includes modules covering Salesforce fundamentals, user management, security settings, data management, automation, customisation, and best practices for Salesforce Administration.

What is the duration of this Salesforce Admin Training?

The duration of this Salesforce Admin Course is 4 days.

What is the salary range for a Salesforce Admin Professional?

The salary range for Salesforce Admin Professionals varies based on factors such as location, experience, certifications, and employer sise. However, salaries range from £24,000 to £47,000 per year, with potential for higher earnings with advanced certifications and expertise.

What is the next step after completing this Salesforce Admin Course?

After completing the Salesforce Admin Course, individuals can pursue Salesforce Administrator certification, gain practical experience through internships or volunteer opportunities, or advance to more specialised roles within the Salesforce ecosystem, such as Salesforce Developer or Salesforce Consultant.

Why choose The Knowledge Academy in Derby over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking the Salesforce Admin Certification Course.

What is the cost/training fees for Salesforce Admin Training in Derby?

The training fees for Salesforce Admin Training in Derby starts from £4995

Which is the best training institute/provider of Salesforce Admin Training in Derby?

The Knowledge Academy is one of the Leading global training provider for Salesforce Admin Training.

What are the best CRM Training courses in Derby?

Please see our CRM Training courses available in Derby

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Why choose The Knowledge Academy

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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water
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