Emotional Intelligence Training Overview
Emotional Intelligence Course Outline
Module 1: Introduction to Emotional Intelligence
- What is Emotional Intelligence?
- What Emotional Intelligence IS NOT?
- Power of Emotion in Communication
- Why is Emotional Intelligence Important?
- Emotional Intelligence to Organisations
- Competencies for Emotional Intelligence
- Need to Improve Emotional Intelligence?
- Improving Your Emotional Intelligence
- Model for Self-Directed Change
Module 2: Thinking, Feeling, and Acting
- What Causes Us to Think, Feel, and Act the Way We Do?
Module 3: Developing the Emotional Intelligence
- Ways to Develop Emotional Intelligence
- Utilise an Assertive Style of Communicating
- Respond Instead of Reacting to Conflict
- Practice Self-Awareness
- Empathise with Others
- Take Criticism Well
Module 4: Habits and Emotional Intelligence
- Habits
- How to Stop Habits from Forming?
- How to Change Existing Habits?
Module 5: Consuming Information: Personality Types
- How We Take in Information?
- Myers Briggs Test
Module 6: Changing Past Conditioning
- How to Change Your Past Conditioning?
Module 7: Avoiding Conflict
- Managing and Handling Conflict
- Conflict at the Workplace
- Conflict Management
- Steps to Managing Conflict
- Steps to Managing Conflict – Problem Solving Process
- Techniques for Avoiding Conflict
- Communication Styles
- Listening
- Barriers to Active Listening
- How to Be a Good Listener?
- Use of Voice
- Empathy
- Harness the Power of Emotion in Communication
- Role of Emotions
- Emotional Awareness
- Emotion Strategies
- Behaviours Demonstrating Higher EQ
- Levels of EQ
- Communicating a Difficult Message
Module 8: Self Confidence Skills for Improved Emotional Intelligence
- Self Confidence Skills
- Positive Attitude
- Conversation
- Body Language
- Presentation
- Workplace Challenges
- Leadership
- Development Focus for Emotional Intelligence
Who should attend this Emotional Intelligence Training Course?
The Emotional Intelligence Course is a fundamental component of the Personal Development Courses, designed to provide a crucial understanding of principles like self-awareness, self-management, and relationship management. Anyone looking to manage and hone their emotions can benefit from this course. Moreover, it greatly benefits the following professionals:
- Managers
- Supervisors
- Team Leaders
- Sales Executives
- Customer Service Executives
- Educators
- Healthcare Professionals
Prerequisites of the Emotional Intelligence Training Course
There are no formal prerequisites to attend this Emotional Intelligence Course.
Emotional Intelligence Course Overview
This Emotional Intelligence Course provides an in-depth understanding of EI and its relevance in today's workplace. Mastering Emotional Intelligence is key to effective communication, leadership, and relationship building, contributing significantly to career success and personal growth.
Emotional Intelligence is particularly crucial for professionals in leadership, human resources, customer service, and team-based roles. EI skills enable individuals to manage their own emotions, understand others' emotions, and foster a positive work environment. These skills are essential for conflict resolution, team dynamics, and effective leadership.
The Knowledge Academy’s 1-day Emotional Intelligence Course offers a comprehensive exploration of EI concepts. The Personal Development Training Courses covers self-awareness, emotional regulation, empathy, and interpersonal skills, equipping delegates with practical tools to enhance their emotional intelligence.
Course Objectives:
- To understand the principles of Emotional Intelligence
- To develop self-awareness and emotional regulation skills
- To enhance empathy and understanding of others' emotions
- To learn effective communication strategies rooted in EI
- To improve conflict resolution and interpersonal skills
- To cultivate leadership qualities through Emotional Intelligence
Upon completion of this course, delegates will possess a deeper understanding of emotional intelligence and its practical applications. They will have the skills to manage emotions effectively, improve their interactions with others, and lead with empathy and insight, benefiting both their professional and personal lives.
What’s included in this Emotional Intelligence Training Course?
- World-Class Training Sessions from Experienced Instructors
- Emotional Intelligence Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Emotional Intelligence Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Emotional Intelligence Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Emotional Intelligence Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Emotional Intelligence Training sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Emotional Intelligence Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Emotional Intelligence Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
trainer was amazing
Tracy Lanteigne
10 star trainer really!
Roxanne Bergeron
Excelent
Ensieh Bidari
Emotional Intelligence Training FAQs
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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Customer Service Package
Save upto 40%Included courses:
Introduction to Public RelationsAUD1895
Emotional Intelligence TrainingAUD1895
Dealing with Difficult PeopleAUD1895
Total without package: AUD9475
Package price: AUD5695 (Save AUD3780)