Virtual Salesperson Masterclass | Virtual Job Roles in Virtual

Virtual Salesperson Masterclass​ Course Outline

Module 1: Introduction

• Personal Assessment
• Personal Learning Plan and Manager Coaching
• Introduction to Creating Client Value

Module 2: The Foundation Layer – Interpersonal Skills

• R3 – The Engaging Call
• Building Rapport
• Active Listening
• Questioning Techniques
• Role-Play: Call Skills

Module 3: Building Awareness of Needs

• Identifying Opportunities
• Account Entry and Buyer Roles
• Building Insight and Momentum
• Providing Value
• Role-Play: Awareness of Needs

Module 4: Competing in the Assessment of Alternatives

• Qualifying and Prioritising
• Identifying Decision Criteria
• Creating a Pitch Strategy
• Managing Stakeholders
• Role-Play: Assessment of Alternatives

Module 5: Alleviation of Risk

• Identifying and Alleviating Risks
• Gaining Commitment
• Role-Play: Alleviation of Risk

Module 6: Negotiation

• Negotiation and the Buying Cycle
• Planning: BATNA and Interests
• Exploring Gives and Gets
• Anchoring and Framing
• Role-Play: Securing the Deal

Who should attend the Virtual Salesperson Masterclass?

The Virtual Salesperson Masterclass is designed for individuals interested in becoming skilled Sales Professionals in a Virtual or Remote work setting. This training can be beneficial for a wide range of professionals, including:

• Sales Managers
• Sales Representatives
• Customer Service Representatives
• Marketing Professionals
• Business Development Executives
• Consultative Sellers
• Digital Sales Professionals

Prerequisites for the Virtual Salesperson Masterclass

There are no formal prerequisites to attend this course. However, a basic understanding of sales can be beneficial for delegates.

Virtual Salesperson Masterclass Overview

The Virtual Salesperson Masterclass is a comprehensive training to equip sales professionals with the skills and techniques required for effective virtual selling. In this course, delegates will delve into the intricacies of virtual sales, exploring various digital platforms and communication strategies to enhance their sales performance.

Proficiency in virtual selling is crucial, where online interactions have become the norm. Sales professionals, business owners, and entrepreneurs aiming to thrive in the digital marketplace must master virtual sales techniques. This mastery ensures they can establish meaningful connections, drive sales, and build lasting relationships with clients and customers.

This intensive 1-day training empowers delegates with practical knowledge and hands-on skills for virtual selling success. Through interactive sessions, real-life case studies, and role-playing exercises, delegates will learn to navigate virtual platforms, create impactful online presentations, handle objections effectively, and close deals seamlessly.

Course Objectives

• To understand the fundamentals of virtual selling and its impact on modern business practices
• To explore various virtual communication platforms and tools essential for sales professionals
• To master the art of creating compelling online presentations and engaging virtual sales pitches
• To learn effective strategies for building trust and rapport with clients in the virtual environment
• To develop skills in handling objections and overcoming challenges specific to virtual sales interactions
• To gain insights into data-driven decision-making for optimising virtual sales strategies
• To practice ethical selling practices and maintain professionalism in virtual interactions
• To enhance delegate's confidence and competence in closing deals and achieving sales targets through virtual channels

After completing the Virtual Salesperson Masterclass, delegates will receive a certification validating their expertise in virtual selling techniques. This certification not only acknowledges their newfound skills but also enhances their credibility in the industry.

What’s included in the Virtual Salesperson Masterclass?

• World-Class Training Sessions from Experienced Instructors
• Virtual Salesperson Certificate
• Digital Delegate Pack