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VeriSM™ Plus

Key points about this course


Duration: 1 Days*

Accredited: Yes

Dates & Prices Enquire
  • Identify and describe how to move from a reactive to proactive operation with VeriSM.
  • Learn how VeriSM™ re-defines service Management.
  • VeriSM™ describes how an organisation can define service management principles.

Available delivery methods for this course

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Classroom

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Onsite

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Live Virtual

Course Information

VeriSM™ Plus Training Course Overview

The Knowledge Academy’s VeriSM™ Plus training course has been designed to describe how an organisation can define its service management principles and then use organisational competencies, evolving technologies and a combination of management practices to deliver. This 1-day VeriSM™ training course forms a channel into VeriSM™ and will build upon your existing service management certifications.

VeriSM™ is a new service management method to help organisations create a flexible operating model that is adaptable. VeriSM™ describes how an organisation can define service management principles, and use a combination of management practices to deliver value.

Our VeriSM™ Plus course is accredited by EXIN.

VeriSM™ Plus Course Outline

1. Module: The Service Organisation

  1. Digital Transformation – Delegates will learn how to define the impact of new technologies on organisations and how to describe the impact of digital transformation on service management

2. Module: People and Organisational Structure

  1. Organisational structure – Delegates will be able to define the differences between a leader and a manager and learn how to explain the competencies of the service management professional. Learn how to list the elements of a well-functioning team.

3. Module: The VeriSM™ Model

  1. The VeriSM™ model – Delegates will learn the elements of VeriSM™ model and explain how VeriSM™ re-defines service Management.
  2. Delegates will also learn how to explain how VeriSM™ uses the management mesh to create and stabilize services, wiliest gaining an understanding of the elements within each of the four stages of the VeriSM™ Model
    1. Define.
    2. Produce.
    3. Provide.
    4. Respond.
  3. Adapting the VeriSM™ model – Delegates will learn how to define the process of selecting and integrating management practices and will be able to explain the characteristics of successful operating models

4. Module: Progressive Practices

  1. Delegates will be able to indicate the success factors for adopting progressive management practices and will be able to clarify the key concepts and when to apply Agile, DevOps, SIAM and Lean as a management practice

5. Module: Innovative Technologies

  1.  Impact of Technology – Delegates will learn how to summarize implications of technology on service Management and will be able to explain the benefits of cloud, virtualization and automation.
  2. Delegates will learn how to explain the impact of big data, internet of things, mobile computing, bring your own device on service management. To be able to describe server-less computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning and containerization.

6. Module: Getting started with VeriSM

  1. Delegates will learn how to identify and describe how to move from a reactive to proactive operation with VeriSM™

Who should attend this VeriSM™ Plus Training?

This VeriSM™ Training course is aimed at all professionals and organisation involved in delivering value to customers through delivery, development, operation and/or promotion of services.

VeriSM™ Plus Prerequisites

Delegates wishing to attend this VeriSM™ Plus training must hold one or more of the following:

  • VeriSM™ Essentials Certificate
  • A Current foundation certificate in IT Service Management (ITIL® Foundation)
Please arrive at the venue at 8:45am.
Delegates wishing to attend this VeriSM™ Plus training must hold one or more of the following: VeriSM™ Essentials Certificate A Current foundation certificate in IT Service Management (ITIL® Foundation)
This VeriSM™ Training course is aimed at all professionals and organisation involved in delivering value to customers through delivery, development, operation and/or promotion of services. VeriSM™ Plus training is recommended for graduates and undergraduates who are looking to join an organisation and required a basic understanding of IT Service Management. This VeriSM™ training course is also designed for Manager and executives who are involved in the delivery of value to customers and required knowledge in IT Service Management.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What’s included in this VeriSM™ Training Course

  • VeriSM™ Plus Exam
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

VeriSM™ Plus Exam Information

  • Duration: 30 Minutes
  • Questions: 20 Multiple Choice ‘Closed Book’
  • Pass mark: 65% (13 out of 20)

The VeriSM™ Plus exam is carried out through EXIN

Key points about this course


Duration: 1 Days*

Accredited: Yes

Dates & Prices Enquire

Upcoming classes

Dates & Prices

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Maidstone
Fri 24th May 2019
Places available
£995
Manchester
Fri 31st May 2019
Places available
£995
VirtualLive Virtual
Fri 7th Jun 2019
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£995
Sheffield
Fri 14th Jun 2019
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£995
Southampton
Fri 21st Jun 2019
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£995
VirtualLive Virtual
Fri 5th Jul 2019
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£995
London
Fri 19th Jul 2019
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£995
Belfast
Fri 19th Jul 2019
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£995
Milton Keynes
Fri 26th Jul 2019
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£995
VirtualLive Virtual
Fri 2nd Aug 2019
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£995
Liverpool
Fri 2nd Aug 2019
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£995
Cardiff
Fri 9th Aug 2019
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£995
London
Fri 16th Aug 2019
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£995
Aberdeen
Fri 23rd Aug 2019
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£995
Birmingham
Fri 30th Aug 2019
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£995
VirtualLive Virtual
Fri 6th Sep 2019
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£995
Glasgow
Fri 13th Sep 2019
Places available
£995
Brighton
Fri 20th Sep 2019
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£995
Dublin
Fri 27th Sep 2019
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€995
VirtualLive Virtual
Fri 4th Oct 2019
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£995
Edinburgh
Fri 4th Oct 2019
Places available
£995
Cambridge
Fri 11th Oct 2019
Places available
£995
Nottingham
Fri 18th Oct 2019
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£995
Manchester
Fri 25th Oct 2019
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£995
VirtualLive Virtual
Fri 1st Nov 2019
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£995
London
Fri 1st Nov 2019
Places available
£995
Leeds
Fri 1st Nov 2019
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£995
Bristol
Fri 8th Nov 2019
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£995
Birmingham
Fri 15th Nov 2019
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£995
Newcastle
Fri 22nd Nov 2019
Places available
£995
Norwich
Fri 29th Nov 2019
Places available
£995
VirtualLive Virtual
Fri 6th Dec 2019
Places available
£995
London
Fri 6th Dec 2019
Places available
£995
Maidstone
Fri 6th Dec 2019
Places available
£995
Sheffield
Fri 13th Dec 2019
Places available
£995
Reading
Fri 20th Dec 2019
Places available
£995
Southampton
Fri 27th Dec 2019
Places available
£995

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Key points about this course


Duration: 1 Days*

Accredited: Yes


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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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