The Knowledge Academy Logo
The Knowledge Academy Logo
01344 203999 - Available 24/7

Send us your message.


Classroom Training

Popular Tag

At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

View classroom dates
  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

View online prices
  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

Onsite Training

Our Onsite training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

IOnsite courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of Onsite training.

Book onsite
  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

View virtual dates
  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support


VeriSM™is a brand new Service Management methodology, which focuses on delivering value and the achievement of organisational aims. The VeriSM™ Service Management approach intends to align with the goals of corporations. VeriSM™ concentrates on success in the realm of digital transformation, as maintaining pace with technological advances is vital in delivering the right products and services.

VeriSM™ Information

What is VeriSM™?

VeriSM™ is a Service Management methodology that emphasises business value and the attainment of defined goals. The alignment of organisational objectives with the delivery of products and services is a central theme of VeriSM™, as this business-focused approach intends to increase the value of supplied goods. Likewise, VeriSM™ certifications aim to enhance understanding of existing techniques by integrating a range of Service Management best practices, which can be utilised and manipulated by organisations to fit their precise needs.

VeriSM™ is an acronym, which stands for the following:

  • Value-Driven: Concentrates on supplying business value
  • Evolving: An ever-advancing methodology, based on the most current data
  • Responsive: Adaptable to specific business scenarios
  • Integrated: Combines best practices so they can be utilised simultaneously
  • Service
  • Management

Furthermore, VeriSM™ is pertinent to a wide variety of organisational departments, regardless of their type or capacity. All divisions across the business, from IT to Customer Services, need to consider their approach to Service Management due to ever-growing technological capabilities, as they all play a part in the delivery of value. Such technological advances mean organisations must maintain progress to be profitable within the realm of digital services and digital transformation.


Such prominent digital technology accelerations are changing the way we deal with business processes and interactions. Consequently, it is no longer enough for Service Management Professionals to be proficient in just one area. As the Service Management sphere expands, it is significant for such individuals to secure general knowledge of a wider range of subjects. Thus, our VeriSM™ training courses provide delegates with the skills needed to maintain pace with digital transformation, and accomplish an effective Service Management procedure within their own organisation.


An eminent component of VeriSM™ is the Management Mesh, which is comprised of some key notions including resources, environment, materialising technologies, and management techniques. Each notion is an area for consideration when defining a service or product, hence making VeriSM™ a valuable certification. As well as this, VeriSM™ takes a less rigid stance than existing Service Management models, making it easier for individuals to comprehend.

This VeriSM™ certification is designed for anyone wishing to acquire an understanding of the VeriSM™ approach.
This is dependent upon the VeriSM™ course you choose. There are no prerequisites for the Essentials or Foundation level, thus anyone can attend. However, for VeriSM™ Plus, delegates must have either a VeriSM™ Essentials Certificate or a current foundation certificate in IT Service Management (ITIL® Foundation)

VeriSM™ Foundation

Our two-day VeriSM™ Foundation certification will provide delegates with a detailed introduction to the VeriSM™ approach. Delegates will gain an understanding of the essentials of VeriSM™, including its definition, what it stands for, and why it is necessary. Service Management in the context of VeriSM™ will be a notable area of interest, as the significance of providers, services, and products is highlighted. Further vital components of VeriSM™, including the Management Mesh and Digital Transformation, are examined during this VeriSM™ training, whilst the course concludes with a valuable summary of everything covered, to ensure the knowledge and understanding gained by delegates is embedded.

VeriSM™ Essentials

The Knowledge Academy’s VeriSM™ Essentials training covers the basic IT Service Management principles, also delegates will gain an understanding of Service Management culture and organisational structure.  VeriSM™ Essentials will train delegates to integrate the whole organisation rather than just a single department and help bring them into the digital age. Once the VeriSM™ model has been integrated into the organisation this will help them define their service management principles, these principles will be relevant to all products and services. VeriSM™ will support organisational capabilities, from IT, Marketing, Finance, Customer Service and many more.

VeriSM™ Plus

The Knowledge Academy’s VeriSM™ Plus training course has been designed to describe how an organisation can define its service management principles and then use organisational competencies, evolving technologies, and a combination of management practices to deliver. This 1-day VeriSM™ training course forms a channel into VeriSM™ and will build upon your existing service management certifications.

VeriSM™ is a new service management method to help organisations create a flexible operating model that is adaptable. VeriSM™ describes how an organisation can define service management principles, and use a combination of management practices to deliver value.

Individual Benefits

  • Opportunity to stand out in the marketplace
  • Demonstrator of commitment to Service Management training
  • Increases the value of the individual within their organisation
  • Ability to implement the VeriSM™ model and concepts within their business
  • Understand the needs of the consumer and business, hence capable of delivering value
  • Enhances employment prospects
  • Flexible to individuals within all organisational roles, from IT to Marketing

Business Benefits

  • Allows businesses to deliver services and products that meet customer demand
  • Enables businesses to keep up with ever-growing technological developments
  • Adaptable to the entire organisation - not restricted to just one area
  • Assists business in determining their Service Management principles
  • Allows businesses to succeed in the sphere of digital transformation
  • Permits organisations to adopt a VeriSM™ attitude
  • Reduces cost expenditure


Reasons to choose

  • An organisation-focused Service Management methodology
  • Applicable to a wide variety of departments
  • Tailorable to your business, regardless of size, kind, or culture
  • Integrates Service Management best practices 
  • Aligns business goals with the delivery of valuable products and services 

Why choose
TKA Logo

Gold Tag

Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

Delivery Icon

Various Delivery Methods

Flexible delivery methods are available depending on your learning style.

Resource Icon

Resources Included

Resources are included for a comprehensive learning experience.

Dates & Prices

Select your course

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

Office Icon Attend your course from the office or home
Trainer Icon Interactive support from experienced trainers
Simple Icon Simple to setup and easy to use on any device

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course

Duration: 2 days*

Accredited: Yes

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Google Logo
Samsung Logo
Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

Mercedes Logo