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VeriSM™ Essentials - United Kingdom

Key points about this course


Duration: 1 Days*

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Gain an understanding of the VeriSM™ Model and the basics of IT Service Management
  • Learn The Service Organisation and the key elements of an organisation
  • Learn how VeriSM™ re-defines IT Service Management with this 1-day training course

Available delivery methods for this course

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Classroom

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Online

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Onsite

Course Information

VeriSM™ Essentials Training Course Overview

The Knowledge Academy’s VeriSM™ Essentials training covers the basic IT Service Management principles, also delegates will gain an understanding of Service Management culture and organisational structure.  VeriSM™ Essentials will train delegates to integrate the whole organisation rather than just a single department and help bring them into the digital age. Once the VeriSM™ model has been integrated into the organisation this will help them define their service management principles, these principles will be relevant to all products and services. VeriSM™ will support organisational capabilities, from IT, Marketing, Finance, Customer Service and many more.

 

Our VeriSM™ Essentials course is accredited by EXIN.

VeriSM™ Essentials Training Course Overview

1. Module: The Service Organisation

  1. Organisational Context – Delegates will learn how to define the key elements of an organisation whilst defining how to optimize organisational interactions
  2. Organisational Governance – Delegates will learn how to define the elements of organisational governance and explain how the governance “flows” through an organisation
  3. Digital Transformation – Delegates will learn how to define the impact of new technologies on organisations and how to describe the impact of digital transformation on service management

2. Module: Service Culture

  1. The Service Culture – Delegates will be able to define a service culture and explain the elements of a service culture

3. Module: People and Organisational Structure

  1. Organisational structure – Delegates will be able to define the differences between a leader and a manager and learn how to explain the competencies of the service management professional. Learn how to list the elements of a well-functioning team.
  2. Service Management Challenges – Delegates will learn how to explain the methods to overcome team challenges and explain the challenges of managing consumers. To be able to describe the elements of communications and explain organisational change principles.

4. Module: The VeriSM™ Model

  1. The VeriSM™ model – Delegates will learn the elements of VeriSM™ model and explain how VeriSM™ re-defines service Management.
  2. Delegates will also learn how to explain how VeriSM™ uses the management mesh to create and stabilize services, wiliest gaining an understanding of the elements within each of the four stages of the VeriSM™ Model
    1. Define.
    2. Produce.
    3. Provide.
    4. Respond.

Who should attend this VeriSM™ Essentials Training Course?

VeriSM™ Essentials training has been designed to introduce fundamental service management skills and knowledge. This VeriSM™ training course is aimed at IT Professionals interested in adopting/adapting the VeriSM™ Model into their organisation.

VeriSM™ Essentials training is recommended for graduates and undergraduates who are looking to join an organisation and required a basic understanding of IT Service Management. This VeriSM™ training course is also designed for Manager and executives who are involved in the delivery of value to customers and required knowledge in IT Service Management.

VeriSM™ Essentials Prerequisites

There are no formal prerequisites to attend this VeriSM™ training or to take the VeriSM™ Essentials Exam.

Please arrive at the venue at 8:45am.
There are no formal prerequisites to attend this VeriSM™ training or to take the VeriSM™ Essentials Exam.
VeriSM™ Essentials training has been designed to introduce fundamental service management skills and knowledge. This VeriSM™ training course is aimed at IT Professionals interested in adopting/adapting the VeriSM™ Model into their organisation.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for VeriSM™ Essentials certification in the United Kingdom starts from £795
The Knowledge Academy is the Leading global training provider in the world for VeriSM™ Essentials.
Please see our VeriSM™ courses available in the United Kingdom

What’s included in this VeriSM™ Training Course?

  • VeriSM™ Essentials Exam
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

VeriSM™ Essentials Exam Information

  • Duration: 30 Minutes
  • Questions: 20 Multiple Choice ‘Closed Book’
  • Pass mark: 65% (13 out of 20)

The VeriSM™ Essentials exam is carried out through EXIN.

Key points about this course


Duration: 1 Days*

Accredited: Yes

Support: 24/7

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VeriSM™ Essentials Dates & Prices

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London
Fri 22nd Nov 2019
Places available
£995
Reading
Fri 29th Nov 2019
Places available
£995
Aberdeen
Fri 6th Dec 2019
Places available
£995
Fri 13th Dec 2019
Places available
£795
Glasgow
Fri 13th Dec 2019
Places available
£995
Manchester
Fri 20th Dec 2019
Places available
£995
Norwich
Fri 20th Dec 2019
Places available
£995
London
Fri 27th Dec 2019
Places available
£995
Fri 3rd Jan 2020
Places available
£795
Reading
Fri 3rd Jan 2020
Places available
£995
Cambridge
Fri 3rd Jan 2020
Places available
£995
Birmingham
Fri 10th Jan 2020
Places available
£995
Belfast
Fri 10th Jan 2020
Places available
£995
Southampton
Fri 17th Jan 2020
Places available
£995
Bristol
Fri 24th Jan 2020
Places available
£995
Brighton
Fri 24th Jan 2020
Places available
£995
Liverpool
Fri 31st Jan 2020
Places available
£995
Fri 7th Feb 2020
Places available
£795
London
Fri 7th Feb 2020
Places available
£995
Nottingham
Fri 14th Feb 2020
Places available
£995
Leeds
Fri 21st Feb 2020
Places available
£995
Norwich
Fri 21st Feb 2020
Places available
£995
Manchester
Fri 28th Feb 2020
Places available
£995
Fri 6th Mar 2020
Places available
£795
Newcastle
Fri 6th Mar 2020
Places available
£995
Milton Keynes
Fri 13th Mar 2020
Places available
£995
Aberdeen
Fri 13th Mar 2020
Places available
£995
Cardiff
Fri 20th Mar 2020
Places available
£995
London
Fri 27th Mar 2020
Places available
£995
Sheffield
Fri 27th Mar 2020
Places available
£995
Dublin
Fri 3rd Apr 2020
Places available
€995
Birmingham
Fri 3rd Apr 2020
Places available
£995
Glasgow
Fri 17th Apr 2020
Places available
£995
Fri 17th Apr 2020
Places available
£795
Maidstone
Fri 17th Apr 2020
Places available
£995
Edinburgh
Fri 24th Apr 2020
Places available
£995
Brighton
Fri 1st May 2020
Places available
£995
Belfast
Fri 8th May 2020
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£995
Southampton
Fri 8th May 2020
Places available
£995
Cambridge
Fri 15th May 2020
Places available
£995
Reading
Fri 15th May 2020
Places available
£995
Fri 22nd May 2020
Places available
£795
London
Fri 22nd May 2020
Places available
£995
Norwich
Fri 29th May 2020
Places available
£995
Milton Keynes
Fri 29th May 2020
Places available
£995
Leeds
Fri 5th Jun 2020
Places available
£995
Cardiff
Fri 12th Jun 2020
Places available
£995
Manchester
Fri 12th Jun 2020
Places available
£995
Aberdeen
Fri 19th Jun 2020
Places available
£995
Bristol
Fri 19th Jun 2020
Places available
£995
Birmingham
Fri 26th Jun 2020
Places available
£995
Fri 26th Jun 2020
Places available
£795
Glasgow
Fri 3rd Jul 2020
Places available
£995
Sheffield
Fri 3rd Jul 2020
Places available
£995
London
Fri 10th Jul 2020
Places available
£995
Dublin
Fri 10th Jul 2020
Places available
€995
Maidstone
Fri 17th Jul 2020
Places available
£995
Newcastle
Fri 17th Jul 2020
Places available
£995
Fri 17th Jul 2020
Places available
£795
Edinburgh
Fri 24th Jul 2020
Places available
£995
Nottingham
Fri 31st Jul 2020
Places available
£995
Fri 7th Aug 2020
Places available
£795
Manchester
Fri 7th Aug 2020
Places available
£995
Liverpool
Fri 14th Aug 2020
Places available
£995
Brighton
Fri 21st Aug 2020
Places available
£995
Belfast
Fri 28th Aug 2020
Places available
£995
Norwich
Fri 4th Sep 2020
Places available
£995
Cardiff
Fri 4th Sep 2020
Places available
£995
Fri 4th Sep 2020
Places available
£795
Cambridge
Fri 11th Sep 2020
Places available
£995
Southampton
Fri 18th Sep 2020
Places available
£995
Dublin
Fri 18th Sep 2020
Places available
€995
Sheffield
Fri 25th Sep 2020
Places available
£995
Aberdeen
Fri 25th Sep 2020
Places available
£995
Newcastle
Fri 2nd Oct 2020
Places available
£995
Reading
Fri 2nd Oct 2020
Places available
£995
Bristol
Fri 9th Oct 2020
Places available
£995
Maidstone
Fri 16th Oct 2020
Places available
£995
Fri 16th Oct 2020
Places available
£795
Birmingham
Fri 16th Oct 2020
Places available
£995
London
Fri 23rd Oct 2020
Places available
£995
Liverpool
Fri 30th Oct 2020
Places available
£995
Edinburgh
Fri 6th Nov 2020
Places available
£995
Glasgow
Fri 13th Nov 2020
Places available
£995
Milton Keynes
Fri 20th Nov 2020
Places available
£995
Manchester
Fri 27th Nov 2020
Places available
£995
Fri 27th Nov 2020
Places available
£795
London
Fri 4th Dec 2020
Places available
£995
Leeds
Fri 11th Dec 2020
Places available
£995
Fri 18th Dec 2020
Places available
£795
Nottingham
Fri 18th Dec 2020
Places available
£995

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Key points about this course


Duration: 1 Days*

Accredited: Yes

Support: 24/7


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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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