SIAM™ Professional Training Overview

SIAM™ Professional Training Course Outline

Domain 1: Discovery and Strategy

Module 1: Design the Elements of SIAM Governance Framework

  • Interpret the Characteristics of Governance in the SIAM Ecosystem
  • Differentiate SIAM Governance Roles
  • Governance Approaches for Monitoring and Measuring Service Performance

Module 2: Analyse the Current Situation

  • Analyse Existing Services, Service Groupings, Service Providers, and the Marketplace
  • How to Assess Current Capability?
  • Classify the Influences for Deciding on the SIAM Model and Sourcing Approach

Module 3: Define the Key Elements of a SIAM Strategy

  • Interpret Strategic Drivers for SIAM
  • Differentiate Critical Success Factors for SIAM
  • Interpret the Principles and Policies for Roles and Responsibilities
  • Select an Appropriate SIAM Strategy
  • How to Gain and Maintain Buy-in to a SIAM Strategy?
  • Content of the Business Case and the Transition Project for SIAM

Domain 2: Plan and Build

Module 4: Design a Detailed SIAM Model

  • Analyse Organisation Specific Service Models and Process Models
  • Select an Appropriate Sourcing Approach and SIAM Structure
  • Detailed Roles and Responsibilities
  • Select a Performance Measurement and Reporting Framework
  • Select a Collaboration Model
  • Analyse Contract Considerations for SIAM

Module 5: Plan for a SIAM Implementation

  • Challenges for Organisational Change
  • Differentiate Between Approaches for Onboarding of Services and Service Providers
  • Appropriate Tooling Strategy and Integration Methods for a SIAM Ecosystem

Domain 3: Implement

Module 6: How Different Scenarios Can Support a SIAM Implementation?

  • Choose Between the Big Bang Approach and a Phased Approach based on the Benefits and Risks of these Approaches
  • How to Transition to the Approved SIAM Model?

Module 7: Apply Ongoing Change Management

  • Choose Ways to Influence Morale and Motivation

Domain 4: Run and Improve

Module 8: Operate, Assure, and Improve a SIAM Ecosystem

  • Analyse Structural Elements at Different Levels
  • Select Appropriate Mechanisms to Address Issues and Improve Provider and Integrator Performance
  • Apply Audit and Compliance Mechanisms

Domain 5: SIAM Practices

Module 9: Apply SIAM Practices

  • Apply All SIAM Practices for the:
    • Discovery and Strategy Stage
    • Plan and Build Stage
    • Implement Stage
    • Run and Improve Stage

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Who should attend this SIAM™ Professional Training?

This SIAM™ Professional Training Course is designed for individuals who require a deeper understanding of the implementation of service integration and management practices within complex multi-service provider environments. The professionals who can benefit from this course include:

  • Service Integration Managers
  • Service Delivery Managers
  • SIAM Project Managers
  • Service Architects
  • Change Managers

Prerequisites of the SIAM™ Professional Training Course

There are no formal prerequisites for attending this SIAM™ Professional Course.

SIAM™ Professional Training Course Overview

Service Integration and Management (SIAM™) plays a pivotal role in ensuring seamless collaboration among various service providers, thus enabling dynamic business in modern day. This course provides a comprehensive introduction to SIAM™, shedding light on its significance in enhancing service delivery and efficiency.

To stay ahead in the competitive landscape, mastering SIAM™ is crucial for professionals involved in service management and delivery. SIAM Training and Certification equips individuals with the knowledge needed to navigate complex service ecosystems, making it indispensable for IT managers, service delivery managers, and project managers.

This 2-day SIAM Course by The Knowledge Academy is designed to empower delegates with practical insights into implementing and managing Service Integration and Management. It offers a structured approach to SIAM™, enabling delegates to apply the principles learned directly to their roles, fostering better service integration and delivery.

Course Objectives

  • To understand the fundamental concepts of Service Integration and Management
  • To explore the key roles and responsibilities within a SIAM™ framework
  • To gain insights into effective communication and collaboration in a multi-service provider environment
  • To learn how to establish and maintain effective governance in SIAM™
  • To acquire practical skills in implementing and managing SIAM™ processes
  • To prepare for the SIAM™ Certification exam

Upon completion of the SIAM Training, delegates will benefit from a heightened understanding of service integration principles and the ability to implement them effectively. This SIAM Course equips professionals with the tools and knowledge to enhance service delivery, drive efficiency, and elevate their roles in the evolving landscape of service management.

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What’s included in this SIAM™ Professional Training Course?

  • SIAM™ Professional Examination
  • World-class training sessions from Experienced Instructors
  • SIAM™ Professional Certificate 
  • Digital Delegate pack consisting of course notes and exercises

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SIAM™ Professional Exam Information

The SIAM™ Professional Exam assesses participants' understanding of SIAM™ principles and practices. This certification focuses on evaluating an individual's knowledge of effectively managing and integrating multiple service providers to deliver seamless and value-driven services to the organisation. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65% 
  • Duration: 1 hour 30 Minutes 
  • Open Book/ Closed Book: Closed Book

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led SIAM™ Professional Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's SIAM™ Professional Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's SIAM™ Professional Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led SIAM™ Professional Training sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite SIAM™ Professional Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our SIAM™ Professional Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

SIAM™ Professional Training FAQs

Service Integration and Management (SIAM) is a management process that can be used when services are obtained from several service providers.
There are no formal prerequisites for attending this SIAM™ Professional Training course.
This training course is ideal for anyone who wants to gain knowledge of Service Integration and Management (SIAM) and apply this methodology in an organisation.
Better service to end-users, more cost-efficiency, increased accountability, enable more flexibility, greater access to expertise across a broader range of suppliers, etc., are the main benefits of SIAM.
The primary benefits that encourage organisations to adopt a SIAM model are the capacity to meet business demands better and business expectations continuing to expand while getting more complicated and challenging.
Customer organisation, service integrator, and service providers are the layers in the SIAM model.
In this SIAM™ Professional Training course, you will learn about the elements of a SIAM governance framework, analyse the current situation, critical aspects of SIAM strategy, detailed SIAM model, selecting collaboration model, planning for SIAM implementation, transition to the approved SIAM model, applying ongoing change management, and other essential concepts.
The training fees for SIAM™ Professional Training certification in the United Kingdom starts from £2995
The Knowledge Academy is the Leading global training provider for SIAM™ Professional Training.
Please see our SIAM™ Training courses available in the United Kingdom
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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