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Course Information

SIAM™ Professional Training Course Outline

Domain 1: Discovery and Strategy

Module 1: Design the Elements of SIAM Governance Framework

  • Interpret the Characteristics of Governance in the SIAM Ecosystem
  • Differentiate SIAM Governance Roles
  • Governance Approaches for Monitoring and Measuring Service Performance

Module 2: Analyse the Current Situation

  • Analyse Existing Services, Service Groupings, Service Providers, and the Marketplace
  • How to Assess Current Capability?
  • Classify the Influences for Deciding on the SIAM Model and Sourcing Approach

Module 3: Define the Key Elements of a SIAM Strategy

  • Interpret Strategic Drivers for SIAM
  • Differentiate Critical Success Factors for SIAM
  • Interpret the Principles and Policies for Roles and Responsibilities
  • Select an Appropriate SIAM Strategy
  • How to Gain and Maintain Buy-in to a SIAM Strategy?
  • Content of the Business Case and the Transition Project for SIAM

Domain 2: Plan and Build

Module 4: Design a Detailed SIAM Model

  • Analyse Organisation Specific Service Models and Process Models
  • Select an Appropriate Sourcing Approach and SIAM Structure
  • Detailed Roles and Responsibilities
  • Select a Performance Measurement and Reporting Framework
  • Select a Collaboration Model
  • Analyse Contract Considerations for SIAM

Module 5: Plan for a SIAM Implementation

  • Challenges for Organisational Change
  • Differentiate Between Approaches for Onboarding of Services and Service Providers
  • Appropriate Tooling Strategy and Integration Methods for a SIAM Ecosystem

Domain 3: Implement

Module 6: How Different Scenarios Can Support a SIAM Implementation?

  • Choose Between the Big Bang Approach and a Phased Approach based on the Benefits and Risks of these Approaches
  • How to Transition to the Approved SIAM Model?

Module 7: Apply Ongoing Change Management

  • Choose Ways to Influence Morale and Motivation

Domain 4: Run and Improve

Module 8: Operate, Assure, and Improve a SIAM Ecosystem

  • Analyse Structural Elements at Different Levels
  • Select Appropriate Mechanisms to Address Issues and Improve Provider and Integrator Performance
  • Apply Audit and Compliance Mechanisms

Domain 5: SIAM Practices

Module 9: Apply SIAM Practices

  • Apply All SIAM Practices for the:
    • Discovery and Strategy Stage
    • Plan and Build Stage
    • Implement Stage
    • Run and Improve Stage

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There are no formal prerequisites for attending this SIAM™ Professional Training course.


This training course is ideal for anyone who wants to gain knowledge of Service Integration and Management (SIAM) and apply this methodology in an organisation.

SIAM™ Professional Training Course Overview

Service Integration and Management (SIAM) is a method of managing many service providers by integrating them so that they may work together to provide significant value to the clients. The primary goal of SIAM is to combine interdependent services from multiple internal and external service providers into end-to-end services that are appropriate for company needs. It helps organisations access expertise across a broader range of suppliers. Studying the training course will help learners to comprehend the detailed knowledge of the SIAM model and work with the SIAM ecosystem. Having the capabilities of service integrators and providers will enable individuals to undertake various international job opportunities.

This 2-day SIAM™ Professional Training course provides delegates with a comprehensive knowledge of Service Integration and Management (SIAM). During this training, they will learn to interpret the principles and policies for roles and responsibilities to support business goals and existing contracts. They will also learn to select a performance measurement and reporting framework, including metrics to provide information. Our highly professional trainer with years of experience in teaching such courses will conduct this training course and help you understand SIAM completely.  

Course Objectives

  • To adhere to contractual and non-contractual responsibilities
  • To apply various SIAM practices for enterprise process framework
  • To adopt positive and effective interchanges between service providers
  • To acquire knowledge from any incumbent service provider through handover
  • To address the people aspects of the transition, like the integration of new staff
  • To manage existing providers and the relationship between integrators and providers

After attending this SIAM™ Professional Training course, delegates will be able to design the detailed SIAM model for managing the services received from multiple IT delivery towers. They will also be able to apply SIAM practices for ongoing capability assessment and succession planning.

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What's included within this SIAM training course?

  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor
  • Courseware

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

SIAM™ Professional Training FAQs


Service Integration and Management (SIAM) is a management process that can be used when services are obtained from several service providers.
There are no formal prerequisites for attending this SIAM™ Professional Training course.
This training course is ideal for anyone who wants to gain knowledge of Service Integration and Management (SIAM) and apply this methodology in an organisation.
Better service to end-users, more cost-efficiency, increased accountability, enable more flexibility, greater access to expertise across a broader range of suppliers, etc., are the main benefits of SIAM.
The primary benefits that encourage organisations to adopt a SIAM model are the capacity to meet business demands better and business expectations continuing to expand while getting more complicated and challenging.
Customer organisation, service integrator, and service providers are the layers in the SIAM model.
In this SIAM™ Professional Training course, you will learn about the elements of a SIAM governance framework, analyse the current situation, critical aspects of SIAM strategy, detailed SIAM model, selecting collaboration model, planning for SIAM implementation, transition to the approved SIAM model, applying ongoing change management, and other essential concepts.
The price for SIAM™ Professional Training certification in the United Kingdom starts from £1495
The Knowledge Academy is the Leading global training provider for SIAM™ Professional Training.
Please see our SIAM™ Training courses available in the United Kingdom

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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