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SIAM™ Training

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

SIAM™ Professional Training Course Outline

Domain 1: Discovery and Strategy

Module 1: Design the Elements of SIAM Governance Framework

  • Interpret the Characteristics of Governance in the SIAM Ecosystem
  • Differentiate SIAM Governance Roles
  • Governance Approaches for Monitoring and Measuring Service Performance

Module 2: Analyse the Current Situation

  • Analyse Existing Services, Service Groupings, Service Providers, and the Marketplace
  • How to Assess Current Capability?
  • Classify the Influences for Deciding on the SIAM Model and Sourcing Approach

Module 3: Define the Key Elements of a SIAM Strategy

  • Interpret Strategic Drivers for SIAM
  • Differentiate Critical Success Factors for SIAM
  • Interpret the Principles and Policies for Roles and Responsibilities
  • Select an Appropriate SIAM Strategy
  • How to Gain and Maintain Buy-in to a SIAM Strategy?
  • Content of the Business Case and the Transition Project for SIAM

Domain 2: Plan and Build

Module 4: Design a Detailed SIAM Model

  • Analyse Organisation Specific Service Models and Process Models
  • Select an Appropriate Sourcing Approach and SIAM Structure
  • Detailed Roles and Responsibilities
  • Select a Performance Measurement and Reporting Framework
  • Select a Collaboration Model
  • Analyse Contract Considerations for SIAM

Module 5: Plan for a SIAM Implementation

  • Challenges for Organisational Change
  • Differentiate Between Approaches for Onboarding of Services and Service Providers
  • Appropriate Tooling Strategy and Integration Methods for a SIAM Ecosystem

Domain 3: Implement

Module 6: How Different Scenarios Can Support a SIAM Implementation?

  • Choose Between the Big Bang Approach and a Phased Approach based on the Benefits and Risks of these Approaches
  • How to Transition to the Approved SIAM Model?

Module 7: Apply Ongoing Change Management

  • Choose Ways to Influence Morale and Motivation

Domain 4: Run and Improve

Module 8: Operate, Assure, and Improve a SIAM Ecosystem

  • Analyse Structural Elements at Different Levels
  • Select Appropriate Mechanisms to Address Issues and Improve Provider and Integrator Performance
  • Apply Audit and Compliance Mechanisms

Domain 5: SIAM Practices

Module 9: Apply SIAM Practices

  • Apply All SIAM Practices for the:
    • Discovery and Strategy Stage
    • Plan and Build Stage
    • Implement Stage
    • Run and Improve Stage

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Prerequisites

There are no formal prerequisites for attending this SIAM™ Professional Training course.

Audience

This training course is ideal for anyone who wants to gain knowledge of Service Integration and Management (SIAM) and apply this methodology in an organisation.

SIAM™ Professional Training Course Overview

Service Integration and Management (SIAM) is a method of managing many service providers by integrating them so that they may work together to provide significant value to the clients. The primary goal of SIAM is to combine interdependent services from multiple internal and external service providers into end-to-end services that are appropriate for company needs. It helps organisations access expertise across a broader range of suppliers. Studying the training course will help learners to comprehend the detailed knowledge of the SIAM model and work with the SIAM ecosystem. Having the capabilities of service integrators and providers will enable individuals to undertake various international job opportunities.

This 2-day SIAM™ Professional Training course provides delegates with a comprehensive knowledge of Service Integration and Management (SIAM). During this training, they will learn to interpret the principles and policies for roles and responsibilities to support business goals and existing contracts. They will also learn to select a performance measurement and reporting framework, including metrics to provide information. Our highly professional trainer with years of experience in teaching such courses will conduct this training course and help you understand SIAM completely.  

Course Objectives

  • To adhere to contractual and non-contractual responsibilities
  • To apply various SIAM practices for enterprise process framework
  • To adopt positive and effective interchanges between service providers
  • To acquire knowledge from any incumbent service provider through handover
  • To address the people aspects of the transition, like the integration of new staff
  • To manage existing providers and the relationship between integrators and providers

After attending this SIAM™ Professional Training course, delegates will be able to design the detailed SIAM model for managing the services received from multiple IT delivery towers. They will also be able to apply SIAM practices for ongoing capability assessment and succession planning.

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What's included within this SIAM training course?

  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor
  • Courseware

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Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

SIAM™ Foundation Training Course Outline

Domain 1: Introduction to SIAM™

Module 1: SIAM™ Fundamentals

  • Outline the Purpose and Value of a SIAM Approach
  • Describe Business Drivers for SIAM

Module 2: SIAM™ Layers and Structures

  • Explain the SIAM Layers
  • SIAM Structures, Advantages and Disadvantages for a Hybrid Service Integrator

Domain 2: SIAM™ Implementation Roadmap

Module 3: SIAM™ Implementation Key Stages

  • Distinguish Between the Different SIAM Implementation Key Stages
  • Objectives, Triggers, Inputs, Activities and Outputs in the Discovery and Strategy Stage
  • Objectives, Triggers, Inputs, Activities and Outputs in the Plan and Build Stage
  • Objectives, Triggers, Inputs, Activities and Outputs in the Implement Stage
  • Objectives, Triggers, Inputs, Activities and Outputs in the Run and Improve Stage

Domain 3: SIAM™ Roles and Responsibilities

Module 4: SIAM™ Roles and Responsibilities

  • Roles and Responsibilities
  • SIAM Structural Elements

Domain 4: SIAM™ Practices

Module 5: Practices of SIAM™

  • People Practices of Managing Cross-Functional Teams
  • Process Practices of Integrating Processes Across Service Providers
  • Measurement Practices of Enabling and Reporting on end-to-end Services
  • Technology Practices of Creating a Tooling Strategy

Domain 5: Processes to Support SIAM™

Module 6: Processes in a SIAM™ Ecosystem

  • Function of Processes in a SIAM Ecosystem

Module 7: Objectives and SIAM™ Considerations of the Main Processes

  • Indicate What the Process Purpose is Outline the SIAM Considerations

Domain 6: SIAM™ Challenges and Risks

Module 8: Challenges, Associated Risks and Potential Mitigations

  • Importance of Building the Business Case, the Associated Risks and Mitigations
  • Importance of the Level of Control & Ownership, Associated Challenges and Mitigations
  • Importance of Security, the Associated Risks and Mitigations
  • Challenges Associated with Measuring Success and its Mitigations
  • Commercial Challenges, the Challenges with Legacy Contracts and their Mitigations

Domain 7: SIAM™ and Other Practices

Module 10: Other Practices

  • Contribution of the Following Frameworks and Standards to a SIAM Ecosystem

 

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Prerequisites

There are no formal prerequisites to attend this SIAM™ Foundation Training course.

Audience

This SIAM™ Foundation Training course is ideal for anyone who wants to successfully implement and manage an organisation's service integration and management models.

SIAM™ Foundation Training Course Overview

Service Integration and Management, formerly known as SIAM™, is a widely-accepted methodology used to manage multiple service providers and integrate them to provide a single business-facing IT organisation. SIAM™ framework helps organisations to collaborate seamlessly to reduce service complexity and improve their service experience. This training course will help learners establish a SIAM™ ecosystem to organise the organisation's resources better. It allows individuals to concentrate on end-to-end value and identify all supporting service providers to get the maximum customer value. Holding the skills of service providers and integrators will help individuals to excel in highly reputed jobs and upgraded salaries.

In this 2-day SIAM™ Foundation training course, delegates will learn to apply the framework for integrated service management for many service providers. During this training, they will learn about the SIAM roadmap for implementing SIAM as a component of an organisation's operating model. They will also learn about challenges associated with measuring success and how to mitigate them effectively. Our highly professional trainer with years of experience in such courses will conduct this training and help delegates to gain a comprehensive understanding of SIAM™ concepts.

Course Objectives

  • To manage multiple vendors to accomplish organisational goals
  • To outline the purpose and value of the SIAM™ approach
  • To encourage suppliers to work together in an innovative way
  • To ensure that the customer organisation gets maximum value from its service providers
  • To get familiar with the measurement practices of enabling and reporting on end-to-end services
  • To understand the benefits of adopting SIAM™ to improve service quality

At the end of this training course, delegates will be able to apply a framework for integrated service management across multiple service providers. They will also be able to reduce the risks associated with integrated services and improve the organisation's service provision successfully.

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344203999 or Enquire.

SIAM™ Training FAQs

FAQ's

Service Integration and Management (SIAM™) is an IT service delivery model that provides managing services received from several IT delivery towers on behalf of a business.
The primary benefits that encourage organisations to adopt a SIAM™ model are the capacity to meet business demands better and business expectations continuing to expand while getting more complicated and challenging.
Service integrator is responsible for running processes for the development and operations of IT services, managing the demands for IT services, and filtering the supply of IT services into an overall enterprise service catalogue.
It provides better service to end-users, cost-efficiency, increased accountability, more flexibility, development and ownership of intellectual property are the benefits of SIAM™.
These SIAM™ Training courses provide a comprehensive knowledge of SIAM™ structure for managing multiple suppliers of different services. You will also learn to maintain buy-in to a SIAM™ strategy and analyse organisational-specific service models.
Please see our SIAM™ Training courses available in the United Kingdom
The Knowledge Academy is the Leading global training provider in the world for SIAM™ Training.
The price for SIAM™ Training certification in the United Kingdom starts from £.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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