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Course Information

SIAM™ Foundation Training Course Outline

Domain 1: Introduction to SIAM™

Module 1: SIAM™ Fundamentals

  • Outline the Purpose and Value of a SIAM Approach
  • Describe Business Drivers for SIAM

Module 2: SIAM™ Layers and Structures

  • Explain the SIAM Layers
  • SIAM Structures, Advantages and Disadvantages for a Hybrid Service Integrator

Domain 2: SIAM™ Implementation Roadmap

Module 3: SIAM™ Implementation Key Stages

  • Distinguish Between the Different SIAM Implementation Key Stages
  • Objectives, Triggers, Inputs, Activities and Outputs in the Discovery and Strategy Stage
  • Objectives, Triggers, Inputs, Activities and Outputs in the Plan and Build Stage
  • Objectives, Triggers, Inputs, Activities and Outputs in the Implement Stage
  • Objectives, Triggers, Inputs, Activities and Outputs in the Run and Improve Stage

Domain 3: SIAM™ Roles and Responsibilities

Module 4: SIAM™ Roles and Responsibilities

  • Roles and Responsibilities
  • SIAM Structural Elements

Domain 4: SIAM™ Practices

Module 5: Practices of SIAM™

  • People Practices of Managing Cross-Functional Teams
  • Process Practices of Integrating Processes Across Service Providers
  • Measurement Practices of Enabling and Reporting on end-to-end Services
  • Technology Practices of Creating a Tooling Strategy

Domain 5: Processes to Support SIAM™

Module 6: Processes in a SIAM™ Ecosystem

  • Function of Processes in a SIAM Ecosystem

Module 7: Objectives and SIAM™ Considerations of the Main Processes

  • Indicate What the Process Purpose is Outline the SIAM Considerations

Domain 6: SIAM™ Challenges and Risks

Module 8: Challenges, Associated Risks and Potential Mitigations

  • Importance of Building the Business Case, the Associated Risks and Mitigations
  • Importance of the Level of Control & Ownership, Associated Challenges and Mitigations
  • Importance of Security, the Associated Risks and Mitigations
  • Challenges Associated with Measuring Success and its Mitigations
  • Commercial Challenges, the Challenges with Legacy Contracts and their Mitigations

Domain 7: SIAM™ and Other Practices

Module 10: Other Practices

  • Contribution of the Following Frameworks and Standards to a SIAM Ecosystem

 

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Prerequisites

There are no formal prerequisites to attend this SIAM™ Foundation Training course.

Audience

This SIAM™ Foundation Training course is ideal for anyone who wants to successfully implement and manage an organisation's service integration and management models.

SIAM™ Foundation Training Course Overview

Service Integration and Management, formerly known as SIAM™, is a widely-accepted methodology used to manage multiple service providers and integrate them to provide a single business-facing IT organisation. SIAM™ framework helps organisations to collaborate seamlessly to reduce service complexity and improve their service experience. This training course will help learners establish a SIAM™ ecosystem to organise the organisation's resources better. It allows individuals to concentrate on end-to-end value and identify all supporting service providers to get the maximum customer value. Holding the skills of service providers and integrators will help individuals to excel in highly reputed jobs and upgraded salaries.

In this 2-day SIAM™ Foundation training course, delegates will learn to apply the framework for integrated service management for many service providers. During this training, they will learn about the SIAM roadmap for implementing SIAM as a component of an organisation's operating model. They will also learn about challenges associated with measuring success and how to mitigate them effectively. Our highly professional trainer with years of experience in such courses will conduct this training and help delegates to gain a comprehensive understanding of SIAM™ concepts.

Course Objectives

  • To manage multiple vendors to accomplish organisational goals
  • To outline the purpose and value of the SIAM™ approach
  • To encourage suppliers to work together in an innovative way
  • To ensure that the customer organisation gets maximum value from its service providers
  • To get familiar with the measurement practices of enabling and reporting on end-to-end services
  • To understand the benefits of adopting SIAM™ to improve service quality

At the end of this training course, delegates will be able to apply a framework for integrated service management across multiple service providers. They will also be able to reduce the risks associated with integrated services and improve the organisation's service provision successfully.

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

SIAM™ Foundation Training FAQs

FAQ's

SIAM™ is also known as Service Integration and Management. It is a widely-accepted methodology used to manage multiple service providers by assimilating them to offer a single business-facing IT organisation.
There are no formal prerequisites to attend this SIAM™ Foundation Training course.
This SIAM™ Foundation Training course is ideal for anyone who wants to successfully implement and manage an organisation's service integration and management models.
Service Integration and Management (SIAM) is an IT service delivery model that provides managing services received from several IT delivery towers on behalf of a business.
Customer organisation, service integrator, and service provider are the three layers in a SIAM™ ecosystem.
It provides better service to end-users, cost-efficiency, increased accountability, more flexibility, development and ownership of intellectual property are the benefits of SIAM™.
In this SIAM™ Foundation Training course, you will learn about business drivers for SIAM™, the contribution of the following frameworks and standards to a SIAM™ ecosystem, process practices of integrating processes across service providers, technology practices of creating a tooling strategy, structural elements, and many other essential concepts.
The price for SIAM™ Foundation Training certification in the United Kingdom starts from £1495
The Knowledge Academy is the Leading global training provider in the world for SIAM™ Foundation Training.
Please see our SIAM™ Training courses available in the United Kingdom

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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