Microsoft Outlook Masterclass

Microsoft Outlook Masterclass Outline

This 1 day Microsoft Outlook Masterclass training course consists of 7 modules, with each covering specific content. These modules include:

Module 1 - Email Model:

• How email works

• Email addresses

• Benefits of email

• Email etiquette

• Email and viruses

• Digital signatures

Module 2 - Getting Started with Outlook

• Common Outlook screen elements

• Using the Ribbon and Ribbon key tips

• Showing and collapsing the Ribbon

• Understanding the backstage view and quick access toolbar (QAT)

• Adding commands to the QAT

• Navigating Outlook features

• Folder pane and the to do bar

• Composing an email

• The message window and creating a new message

• Adding an attachment to a message

• Adding importance

• Requesting message receipts

• Creating, using, and removing an AutoSignature

• Sending a courtesy copy and a blind copy

• Navigating and replying to messages in conversation

• Adding comments to replies

• Forwarding messages

• Finding related messages

Module 3 - Working with Attachments

• Understanding File Attachments

• Inserting a File Attachment

• Attaching Other Outlook Items

• Previewing Attachments

• Saving a File Attachment

• Opening a File Attachment

Module 4 - Flagging Messages

• About Flags and Reminders

• Flagging Messages in the Message List

• Sending a Message with a Flag

• Adding a Reminder to Your Messages

• Changing the Default Quick Click Flag

• Removing a Flag

Module 5 - Junk Email

• Spamming and Junk Email

• Phishing and Junk Email

• Understanding Junk Email Options

• Marking Messages as Junk Mail

• Marking Messages as Safe

• Managing the Senders Lists

• Importing a Blocked Senders List

• Exporting a Blocked Senders List

• Deleting Junk Email

Module 6 - Working with the Calendar

• Accessing the Calendar

• Changing the Calendar Arrangement

• Displaying Specific Dates

• Navigating Within a Calendar

• Changing the Current View

• Creating a Second-Time Zone

• Removing a Time Zone

• Creating a New Calendar

• Working with Multiple Calendars

• Deleting a Calendar

• Sharing Calendars

• Understanding the Weather Bar

Module 7 - People

• Understanding People View

• Understanding the Contact Form

• Viewing Your Contacts

• Creating a New Contact

• Entering Contact Details

• Editing Contact Details

• Inserting a Contact Picture

• Adding Contacts to an Existing Company

• Printing Contact Details

• Deleting an Unwanted Contact

• Recovering a Deleted Contact

• Adding a Contact from an Email

• Pinning a Contact to Favourites

• Contacting a Contact

• Contacting a Contact from the People Peek

•  Forwarding Contacts

• Creating a Contact Group

• Using a Contact Group

• Using a Partial Contact Group

• Deleting Members from a Contact Group

• Linking Contacts

Module 8 - Tasks

• Tasks and the To-Do List

• Creating Tasks

• Changing Task Views

• Sorting Tasks

• Working with Tasks

• Deleting Tasks

• Printing a Task List

Module 9 - Working with Rules

• About Rules

• Creating a New Rule from a Template

• Selecting the Rule Conditions

• Selecting the Rule Actions

• Selecting the Rule Exceptions

• Naming and Reviewing the Rule

• Testing the Rule

• Managing Existing Rules

Module 10 - Scheduling Meetings

• Adding a Contact from an Email

• Pinning a Contact to Favourites

• Contacting a Contact

• Contacting a Contact from the People Peek

• Forwarding Contacts

• Creating a Contact Group

• Using a Contact Group

• Using a Partial Contact Group

• Deleting Members from a Contact Group

• Linking Contacts