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About
At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging,
and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources,
and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential
courses in order to suit your requirements.
Furthermore, our classroom courses are carried out in thousands
of locations worldwide, making training easily accessible wherever you are. Our courses typically
begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. ,
As our most popular form of training available,
we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.
Our online-based training courses aim to provide you with a complete training experience. Due to their
flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the
convenience of an online training course.
Our Computer-Based Training (CBT) courses remove the time and cost
associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace,
as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative
support and mobile access. Furthermore, each course has been
carefully designed to incorporate informative, instructive, and engaging content. In this way, online
learning can guarantee a valuable and enjoyable training solution.
Our In-House training option allows you to select any of our courses and receive training at a venue of your choice,
by any method of your choice.
In-House courses deliver training to multiple employees at once,
thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition,
this option allows you to receive a training course that has been specifically tailored to meet your business needs,
ensuring first-class quality, applicability, and value.
By choosing to bring bespoke training to the office,
you can improve business performance, and make your organisation more streamlined, resourceful, and profitable.
With over 25 years’ of experience, we are the market-leaders of In-House training.
Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment.
In this environment, our expert training instructors will be able to convey information and provide you with the
all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global
training provider, this method of training allows us to extend our training scope to those who may not
be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination
of the time and cost associated with travelling to a training venue.
This 1 day Microsoft Outlook Masterclass training course consists of 7 modules, with each covering specific content. These modules include:
Module 1 - Email Model:
How email works
Email addresses
Benefits of email
Email etiquette
Email and viruses
Digital signatures
Module 2 - Getting Started with Outlook
Common Outlook screen elements
Using the Ribbon and Ribbon key tips
Showing and collapsing the Ribbon
Understanding the backstage view and quick access toolbar (QAT)
Adding commands to the QAT
Navigating Outlook features
Folder pane and the to do bar
Composing an email
The message window and creating a new message
Adding an attachment to a message
Adding importance
Requesting message receipts
Creating, using, and removing an AutoSignature
Sending a courtesy copy and a blind copy
Navigating and replying to messages in conversation
Adding comments to replies
Forwarding messages
Finding related messages
Module 3 - Working with Attachments
Understanding File Attachments
Inserting a File Attachment
Attaching Other Outlook Items
Previewing Attachments
Saving a File Attachment
Opening a File Attachment
Module 4 - Flagging Messages
About Flags and Reminders
Flagging Messages in the Message List
Sending a Message with a Flag
Adding a Reminder to Your Messages
Changing the Default Quick Click Flag
Removing a Flag
Module 5 - Junk Email
Spamming and Junk Email
Phishing and Junk Email
Understanding Junk Email Options
Marking Messages as Junk Mail
Marking Messages as Safe
Managing the Senders Lists
Importing a Blocked Senders List
Exporting a Blocked Senders List
Deleting Junk Email
Module 6 - Working with the Calendar
Accessing the Calendar
Changing the Calendar Arrangement
Displaying Specific Dates
Navigating Within a Calendar
Changing the Current View
Creating a Second-Time Zone
Removing a Time Zone
Creating a New Calendar
Working with Multiple Calendars
Deleting a Calendar
Sharing Calendars
Understanding the Weather Bar
Module 7 - People
Understanding People View
Understanding the Contact Form
Viewing Your Contacts
Creating a New Contact
Entering Contact Details
Editing Contact Details
Inserting a Contact Picture
Adding Contacts to an Existing Company
Printing Contact Details
Deleting an Unwanted Contact
Recovering a Deleted Contact
Adding a Contact from an Email
Pinning a Contact to Favourites
Contacting a Contact
Contacting a Contact from the People Peek
Forwarding Contacts
Creating a Contact Group
Using a Contact Group
Using a Partial Contact Group
Deleting Members from a Contact Group
Linking Contacts
Module 8 - Tasks
Tasks and the To-Do List
Creating Tasks
Changing Task Views
Sorting Tasks
Working with Tasks
Deleting Tasks
Printing a Task List
Module 9 - Working with Rules
About Rules
Creating a New Rule from a Template
Selecting the Rule Conditions
Selecting the Rule Actions
Selecting the Rule Exceptions
Naming and Reviewing the Rule
Testing the Rule
Managing Existing Rules
Module 10 - Scheduling Meetings
Adding a Contact from an Email
Pinning a Contact to Favourites
Contacting a Contact
Contacting a Contact from the People Peek
Forwarding Contacts
Creating a Contact Group
Using a Contact Group
Using a Partial Contact Group
Deleting Members from a Contact Group
Linking Contacts
This 1 day Microsoft Outlook Masterclass training course aims to teach delegates specific tips and tricks to help them use Microsoft Outlook more effectively. All versions of Microsoft will be covered within this interactive, trainer-led course.
This Microsoft Outlook Masterclass training course falls under the topic of Microsoft. The Knowledge Academy also offers Masterclass training for Word, Excel, PowerPoint, SharePoint, Access, Project, and Visio.
For the most part, Outlook is used as an email application. However, officially, Microsoft Outlook is a personal information manager. Therefore, it features a calendar, task manager, note taking, web browsing, journal, and contact manager, as well as email settings. By the completion of the course, candidates will then have the ability to use all of the Outlook applications and understand their functions.
This Microsoft Outlook Masterclass training course is designed for individuals who are new to Outlook, or those who would like to develop their Outlook skills. This course would be especially beneficial for individuals who use Microsoft Outlook within their work role or for personal use.
There are no formal prerequisites for undertaking this Microsoft Outlook Masterclass. However, candidates will need to have the skills to use a computer and Windows 10 in order to fully understand the content of the course.
There is no examination for this Microsoft Outlook Masterclass training course.
The following is included with this Microsoft training course:
The Knowledge Academy's Microsoft Outlook Masterclass Manual
A Completion Certificate
Experienced Instructor
Refreshments
Available delivery methods for this course:
Classroom
In-house
Online
Virtual
Select your preferred delivery method
Attend your course from the office or home
Interactive support from experienced trainers
Simple to setup and easy to use on any device
We have the guaranteed best price for our courses in the industry
Resources are included for a comprehensive learning experience
Flexible delivery methods are available depending on your learning style
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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