Microsoft Outlook Masterclass Overview

Microsoft Outlook Masterclass Outline

Module 1: Email Model

  • Outlook Inbox
  • Working in Email
  • Replying
  • Contacts Screen
  • Advantages of Using Email
  • Email Etiquette
  • Email Viruses
  • Digital Signatures

Module 2: Getting Started with Outlook

  • Outlook Components
  • Inbox Ribbons and Calendar Ribbons
  • Folder View and Reading Pane
  • Accessing the Reading Pane
  • Message Options Ribbon
  • Moving Objects to a Folder
  • Folders and QAT
  • Adding Importance
  • Requesting Delivery Receipts
  • CC and BCC
  • Add Comments
  • Related Messages

Module 3: Working with Attachments

  • Inserting File Attachments
  • Attaching Items
  • Opening Attachments
  • Saving Attachments

Module 4: Flagging Messages

  • Message Flags
  • Flagging Messages in Message List
  • Sending Messages with a Flag
  • Reminders
  • Changing the Default Quick Click Flag

Module 5: Junk Email

  • Junk Email Overview
  • Spamming
  • Phishing
  • Junk Mail Options
  • Mark Messages as Junk Mail
  • Mark Messages and Senders as Safe
  • Deleting Junk Emails

Module 6: Working with the Calendar

  • Calendar Overview
  • Calendar Arrangement
  • Time Zones
  • Create New Calendar
  • Working with Multiple Calendars
  • Weather

Module 7: People

  • People View
  • New Contact Group
  • Remove Members of Contact Group

Module 8: Tasks

  • To Do Bar
  • Creating Tasks
  • Task Views
  • Deleting and Printing

Module 9: Working with Rules

  • Rules Overview
  • Creating a New Rule
  • Creating a New Rule from a Template
  • Renaming a Rule
  • Testing the Rule
  • Managing Existing Rules

Module 10: Scheduling Meetings

  • Creating a New Appointment
  • Creating a New Meeting
  • Scheduling Assistant
  • Recurring Meetings

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Who should attend this Microsoft Outlook Masterclass?

The Microsoft Outlook Masterclass is designed to provide participants with expert-level proficiency in using Microsoft Outlook, a powerful email and personal information management software application. This course can be useful for the following professionals:

  • Administrative Assistants
  • Project Managers
  • Academic Staff
  • Executives
  • Sales and Customer Service Representatives
  • Marketing Professionals
  • Human Resource Personnel

Prerequisites of the Microsoft Outlook Masterclass

There are no formal prerequisites for the Microsoft Outlook Masterclass. However, a basic understanding of email concepts, calendar, and task management would be beneficial for the delegates.


Microsoft Outlook Masterclass Overview

Microsoft Outlook, an email client widely used for communication, goes beyond email management by encompassing calendars, tasks, contacts, notes, and appointments. In a professional context, Outlook is not just an email platform; it's a tool for effectively organising personal data. Mastering Outlook is highly relevant for individuals seeking to streamline communication and enhance productivity.

Proficiency in Microsoft Outlook is essential for professionals across diverse industries, especially business owners, employees, and anyone who relies on email communication and organisation. Individuals in roles related to customer relationship management, task management, and appointments should aim to master this subject. Knowledge of Outlook enhances productivity and efficiency, increasing the value of professionals.

The Knowledge Academy's 1-day Microsoft Outlook Masterclass equips delegates with specific tips and tricks to use Outlook more effectively. During the course, delegates will gain practical insights into managing calendars, handling file attachments, utilising the reading pane, and sending messages with flags. Under the guidance of our highly skilled and experienced trainer, delegates will become proficient in using Outlook for enhanced communication and organisation.

Course Objectives:

•             To provide delegates with a comprehensive understanding of Microsoft Outlook and its functions

•             To teach delegates how to efficiently manage calendars and appointments

•             To enable delegates to handle file attachments and categorise emails effectively

•             To instruct delegates on accessing and utilising the reading pane for improved email management

•             To empower learners with the skills to send messages with flags and customise their Outlook experience

•             To ensure delegates can confidently use Outlook to streamline communication and personal data management

Upon completion of this course, delegates will have the knowledge and skills to use Microsoft Outlook more effectively, enhancing their communication and personal data management capabilities. They will benefit from improved email organisation, task management, and appointment scheduling, ultimately contributing to increased productivity and value in their professional roles.



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What’s included in this Microsoft Outlook Masterclass?

  • World-Class Training Sessions from Experienced Instructors
  • Microsoft Outlook Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Microsoft Outlook Masterclass. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Microsoft Outlook Masterclass, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Microsoft Outlook Masterclass. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Microsoft Outlook Masterclass sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Microsoft Outlook Masterclass at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our Microsoft Outlook Masterclass offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Microsoft Outlook Masterclass FAQs

Microsoft Outlook is a personal information manager used for accessing, sending, and receiving email from the MS exchange server.
Microsoft Outlook is mainly used to send and receive emails. It can also manage various types of personal data, including calendars, tasks, contacts, notes, appointments, etc.
There are no formal prerequisites in this Microsoft Outlook Masterclass course.
Gmail and Outlook are both different applications. Gmail is an email provider. Outlook is a software application that allows managing any email address you wish to arrange.
Security features, easy organisation, connecting with others easily, enhanced connectivity, and a search function which allows you are finding whatever you are looking for quickly are the various advantages of Microsoft Outlook.
In this Microsoft Outlook Masterclass course, you will learn about using Outlook perfectly. You will also get familiar with various concepts, such as creating a new contact, the message options ribbon, task views, scheduling assistance, and other essential topics.
The price for Microsoft Outlook Masterclass certification in the United Kingdom starts from £995
The Knowledge Academy is the Leading global training provider for Microsoft Outlook Masterclass.
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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