The Knowledge Academy Logo
01344 203999
  24 Hours Monday - Sunday
Empty
X

Send us your message.
We'll get back to you as soon as we can.

Please enter Name Please enter valid Email Please enter valid Phone number

Classroom Training

At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

View classroom dates
  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

View online prices
  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

In-House Training

Our In-House training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.

Book onsite
  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

View virtual dates
  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
X
Office Applications

Microsoft Outlook Masterclass

  • Includes the Outlook Masterclass course manual and completion certificate
  • Learn a range of Microsoft Outlook tips and tricks in this one day course
  • Our Microsoft Office Masterclasses are delivered by experienced trainers
Popular Course

Page Menu

Course Information

Microsoft Outlook Masterclass Outline

This 1 day Microsoft Outlook Masterclass training course consists of 7 modules, with each covering specific content. These modules include:

 

Module 1 - Email Model:

  • How email works

  • Email addresses

  • Benefits of email

  • Email etiquette

  • Email and viruses

  • Digital signatures

 

Module 2 - Getting Started with Outlook

  • Common Outlook screen elements

  • Using the Ribbon and Ribbon key tips

  • Showing and collapsing the Ribbon

  • Understanding the backstage view and quick access toolbar (QAT)

  • Adding commands to the QAT

  • Navigating Outlook features

  • Folder pane and the to do bar

  • Composing an email

  • The message window and creating a new message

  • Adding an attachment to a message

  • Adding importance

  • Requesting message receipts

  • Creating, using, and removing an AutoSignature

  • Sending a courtesy copy and a blind copy

  • Navigating and replying to messages in conversation

  • Adding comments to replies

  • Forwarding messages

  • Finding related messages

 

Module 3 - Working with Attachments

  • Understanding File Attachments

  • Inserting a File Attachment

  • Attaching Other Outlook Items

  • Previewing Attachments

  • Saving a File Attachment

  • Opening a File Attachment

 

Module 4 - Flagging Messages

  • About Flags and Reminders

  • Flagging Messages in the Message List

  • Sending a Message with a Flag

  • Adding a Reminder to Your Messages

  • Changing the Default Quick Click Flag

  • Removing a Flag

 

Module 5 - Junk Email

  • Spamming and Junk Email

  • Phishing and Junk Email

  • Understanding Junk Email Options

  • Marking Messages as Junk Mail

  • Marking Messages as Safe

  • Managing the Senders Lists

  • Importing a Blocked Senders List

  • Exporting a Blocked Senders List

  • Deleting Junk Email

 

Module 6 - Working with the Calendar

  • Accessing the Calendar

  • Changing the Calendar Arrangement

  • Displaying Specific Dates

  • Navigating Within a Calendar

  • Changing the Current View

  • Creating a Second-Time Zone

  • Removing a Time Zone

  • Creating a New Calendar

  • Working with Multiple Calendars

  • Deleting a Calendar

  • Sharing Calendars

  • Understanding the Weather Bar

 

Module 7 - People

  • Understanding People View

  • Understanding the Contact Form

  • Viewing Your Contacts

  • Creating a New Contact

  • Entering Contact Details

  • Editing Contact Details

  • Inserting a Contact Picture

  • Adding Contacts to an Existing Company

  • Printing Contact Details

  • Deleting an Unwanted Contact

  • Recovering a Deleted Contact

  • Adding a Contact from an Email

  • Pinning a Contact to Favourites

  • Contacting a Contact

  • Contacting a Contact from the People Peek

  •  Forwarding Contacts

  • Creating a Contact Group

  • Using a Contact Group

  • Using a Partial Contact Group

  • Deleting Members from a Contact Group

  • Linking Contacts

 

Module 8 - Tasks

  • Tasks and the To-Do List

  • Creating Tasks

  • Changing Task Views

  • Sorting Tasks

  • Working with Tasks

  • Deleting Tasks

  • Printing a Task List

 

Module 9 - Working with Rules

  • About Rules

  • Creating a New Rule from a Template

  • Selecting the Rule Conditions

  • Selecting the Rule Actions

  • Selecting the Rule Exceptions

  • Naming and Reviewing the Rule

  • Testing the Rule

  • Managing Existing Rules

 

Module 10 - Scheduling Meetings

  • Adding a Contact from an Email

  • Pinning a Contact to Favourites

  • Contacting a Contact

  • Contacting a Contact from the People Peek

  • Forwarding Contacts

  • Creating a Contact Group

  • Using a Contact Group

  • Using a Partial Contact Group

  • Deleting Members from a Contact Group

  • Linking Contacts

Back to top

Microsoft Outlook Masterclass Overview

This 1 day Microsoft Outlook Masterclass training course aims to teach delegates specific tips and tricks to help them use Microsoft Outlook more effectively. All versions of Microsoft will be covered within this interactive, trainer-led course.

 

This Microsoft Outlook Masterclass training course falls under the topic of Microsoft. The Knowledge Academy also offers Masterclass training for Word, Excel, PowerPoint, SharePoint, Access, Project, and Visio.

 

For the most part, Outlook is used as an email application. However, officially, Microsoft Outlook is a personal information manager. Therefore, it features a calendar, task manager, note taking, web browsing, journal, and contact manager, as well as email settings. By the completion of the course, candidates will then have the ability to use all of the Outlook applications and understand their functions. 

Back to top

Who should attend?

This Microsoft Outlook Masterclass training course is designed for individuals who are new to Outlook, or those who would like to develop their Outlook skills. This course would be especially beneficial for individuals who use Microsoft Outlook within their work role or for personal use.

 

Prerequisites

There are no formal prerequisites for undertaking this Microsoft Outlook Masterclass. However, candidates will need to have the skills to use a computer and Windows 10 in order to fully understand the content of the course.

There is no examination for this Microsoft Outlook Masterclass training course.

 

The following is included with this Microsoft training course: 

  • The Knowledge Academy's Microsoft Outlook Masterclass Manual 

  • A Completion Certificate

  • Experienced Instructor

  • Refreshments

Available delivery methods for this course:

Classroom

In-house

Online

Virtual

Upcoming classes

Speak to a member of our team

Call now

01344 203999 >

Or

Enquire Now

Dates & Prices for Microsoft Outlook Masterclass

Select your preferred delivery method

Filter your results

Why choose Virtual?

Attend your course from the office or home
Interactive support from experienced trainers
Simple to setup and easy to use on any device

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Speak to a member of our team

Call now

01344 203999 >

Or

Enquire Now

Best Price in the Industry

We have the guaranteed best price for our courses in the industry

Trusted & Approved

Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style


Microsoft Outlook Masterclass FAQs

Microsoft Outlook is a personal information manager that is primarily used as an email application. In addition to emails, Microsoft Outlook provides users with a calendar, task manager, note taking, web browsing, journal, and contact manager.
Microsoft Outlook Masterclass is for new and existing Outlook users who would like to develop their skills with Microsoft Outlook.
There are no formal prerequisites, however delegates must be able to use a computer and Windows 10 in order to understand the content of the course fully.
We provide Masterclass courses for Word, Excel, PowerPoint, SharePoint, Access, Outlook, and Visio.

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell


Looking for more information?

Back to top

Trustpilot